Overview

The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400

$148+

Overall guest ratings

8.2/10 Excellent
based on 927 reviews

Review highlights

  • 9.7
  • 9.2
  • 8.0
  • 5.0

Good to know

  • Friendly atmosphere
  • Great shopping
  • Friendly service

Nearby

    show all

    About

    Location. In Chicago's Lakeview neighborhood, The Willows Hotel is under a mile from Peggy Notebaert Nature Museum and about 1 mile from the Lincon Park Zoo. Wrigley Field is a mile and a half away. A host of other recreational activities are located nearby, including sailing, golf, and biking trails.

    Hotel Features. Dating back to 1906, this historic Lakeview hotel has a traditional European feel. The airy lobby features patterned wall coverings, French reproduction furnishings in rich fabrics, and a wood-burning fireplace. Continental breakfast, wireless Internet access, and use a nearby fitness center are complimentary. The 24-hour front desk includes a safe deposit box. The staff can arrange concierge services. This is a smoke-free property.

    Guestrooms. With textured walls, crown molding, and elegant furniture, the Willows Hotel's 55 guestrooms offer French Victorian ambience. Cookies are served daily during Evening Social Hour. Televisions are equipped with satellite channels. Wireless Internet access is complimentary. Bathrooms offer shower/tub combinations, bathrobes, makeup/shaving mirrors, and hair dryers. Additional amenities include air conditioning and windows that open. Refrigerators and cribs (infant beds) are available on request. All guestrooms at The Willows Hotel are non-smoking.

    Less More
    Hotels.com

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Laundry service
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Laundry facilities
    • Pets not allowed
    • Parking (surcharge)
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    based on 927 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      10.0 "Housekeeping was great, according to 100%."
    • 9.2 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
      7.3 "73% thought parking was inexpensive."
      10.0 "Easily accessible by car, said 100%."
      8.8 "88% thought it was easy to get to the train station."
    • 8.0 "Very good internet connection."
      10.0 "100% thought it was a great value."
    • 7.1 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 5.6 "Rooms are ok."
      5.6 "For only 56%, the tv was ok."
    • 5.0 "Vibe was decent."
      2.2 "78% criticized the unstylish hotel."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      0.6 "94% thought the facilities needed updating."
      3.3 "67% complained about the elevator."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 426 reviews
    • 9.7 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
    • 9.2 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 7.8 "Internet works."
    • 7.0 "Good breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 5.6 "Average comfort."
    • 5.4 "Rooms are ok."
    • 5.2 "Vibe was decent."
      5.9 "59% considered the lobby entrance to be so-so."
    • 4.4 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
    View all review categories

    Overall rating

    8.4 Excellent
    based on 380 reviews
    • 9.8 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% said the reception staff was great."
    • 9.0 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.9 "Breakfast is mediocre."
    • 5.9 "Rooms are ok."
    • 5.4 "Vibe was decent."
    • 4.4 "Bad amenities."
      4.2 "58% thought the building wasn't nice."

    Overall rating

    7.6 Good
    based on 37 reviews
    • 9.8 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.4 "Terrific location."
    • 5.7 "Average comfort."
    • 5.4 "Rooms are ok."

    Overall rating

    8.0 Good
    based on 83 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.2 "Terrific location."
    • 6.9 "Breakfast is mediocre."
    • 5.9 "Average comfort."
    • 5.5 "Rooms are ok."
    • 5.4 "Vibe was decent."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    View all review categories
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Friendly atmosphere"
    "Great shopping"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    good continental
    outdoor noise
    staff was helpful
    continental breakfast and coffee
    great staff
    classic architecture
    quite a long walk
    lincoln park
    downtown chicago
    queen room
    great character
    tea coffee hot
    main street lots
    small lamp
    restaurants and conveniences
    ratings reviews
    courtious and helpful
    radiator
    stuck tub
    More
    More

    Photos
    Map

    Map

    Close