Overview

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The Willows Hotel

555 West Surf Street, Chicago, IL 60657, United States
+1 773 528 8400

$127+

Sun 4/12 Check in
Mon 5/12 Check out

Overall guest ratings

8.2/10 Excellent
based on 949 reviews

Review highlights

  • 9.7
  • 9.1
  • 7.3
  • 5.4

Good to know

  • Friendly service
  • Great shopping

Nearby

    show all

    About

    With a stay at The Willows Hotel in Chicago (Lincoln Park), you'll be convenient to Saint Joseph Hospital and Wrigley Field. This boutique hotel is within close proximity of Kingston Mines and Apollo Theater Chicago.

    Rooms

    Make yourself at home in one of the 55 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

    Amenities

    Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a fireplace in the lobby.

    Dining

    A complimentary continental breakfast is served daily.

    Business, Other Amenities

    Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Laundry service
    • No smoking
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Concierge service
    • Laundry facilities
    • Pets not allowed
    • Parking (surcharge)
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    based on 949 reviews
    • 9.7 "World class service."
    • 9.1 "Terrific location."
    • 7.3 "Good breakfast."
    • 7.0 "Internet works."
    • 6.3 "Average comfort."
    • 5.4 "Vibe was decent."
    • 5.1 "Average amenities."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 465 reviews
    • 9.7 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      8.6 "86% thought the service was very professional."
    • 9.1 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.6 "96% enjoyed the restaurants & bars nearby."
      9.7 "Near to public transport, according to 97%."
    • 7.0 "Good breakfast."
    • 6.6 "Internet is average."
    • 5.8 "Average comfort."
    • 5.5 "Rooms are ok."
    • 5.4 "Vibe was decent."
      6.8 "68% considered the lobby entrance to be so-so."
    • 5.2 "Average amenities."
      5.1 "51% thought the building was acceptable."
      6.8 "68% considered the lobby entrance to be so-so."
    View all review categories

    Overall rating

    8.2 Excellent
    based on 360 reviews
    • 9.8 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% said the reception staff was great."
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.6 "96% enjoyed the restaurants & bars nearby."
    • 7.1 "Good breakfast."
    • 6.8 "Average comfort."
      5.4 "For only 54%, the noise level was all right."
      5.5 "Only 55% said rooms were big enough."
    • 6.0 "Rooms are ok."
      5.5 "Only 55% said rooms were big enough."
    • 5.8 "Vibe was decent."
    • 5.2 "Average amenities."
      5.1 "51% thought the building was acceptable."
    View all review categories

    Overall rating

    8.1 Excellent
    based on 28 reviews
    • 9.8 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.2 "Terrific location."
    • 6.6 "Average comfort."
    • 6.3 "Rooms are ok."
    • 5.8 "Vibe was decent."

    Overall rating

    7.7 Good
    based on 94 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.0 "Terrific location."
    • 6.8 "Breakfast is mediocre."
    • 6.0 "Average comfort."
    • 5.6 "Rooms are ok."
    • 5.6 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 5.6 "Vibe was decent."
    View all review categories
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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