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Passenger van |
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Commercial |
Pick-up truck |
7.2
Good
136 reviewsCleanliness
8.7
Comfort
8.1
Pick-up/Drop-off
6.3
Value for money
7.2
One location in Downtown
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8.0 Excellent
Feb. 2021
Pros:
The ABQ airport only has one rep that covers 5 different companies. It would have been nice to know before hand that hertz was coving the dollar rentals.10.0 Excellent
Dec. 2020
Pros:
We had a great experience. The staff was very friendly. Pick up and Drop off were extremely easy. The value couldn't be beat....we would use them again next time we fly somewhere!!5.6 Okay
Nov. 2020
Pros:
Staff friendlyCons:
Had to wait for car. Got a truck not a car2.0 Mediocre
Apr. 2020
Pros:
Trip was cancelled due to the pandemic. The cancellation process was terrible and stressful. Having to wait until 3 days prior to arrival in light of this pandemic was awful10.0 Excellent
Aug. 2019
Pros:
Easy and nice car.Cons:
Nothing10.0 Excellent
May 2019
Pros:
The Mustang GT is a beautiful car and rate was greatCons:
Nothing6.8
Good
117 reviewsCleanliness
7.3
Comfort
7.1
Pick-up/Drop-off
6.2
Value for money
6.7
One location in Downtown
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6.0 Good
May 2021
Pros:
Great mileage on car.Cons:
Hard sell on upsells.2.0 Mediocre
May 2021
Cons:
Had to cancel the rental, with a lot of hassle because the rental counter was not open late enough. Staff to change rental was not helpful. not able to contact the local desk directly, which was a pain!!! will not be renting with you again8.0 Excellent
Mar. 2021
Pros:
staff very friendly and helpful, made the process very quick and didn't waste any time.Cons:
the only major issue was that one of the tires of the car was severely underpressurized, and I noticed this several hours into my trip - had I not taken care of it myself, the trip could have been held up by a flat or even worse an accident could have occurred.8.0 Excellent
Nov. 2020
Pros:
Staff was friendly and helpful.Cons:
Staff doesn't need to upsell so hard! The size I reserved was fine. I didn't need a bigger car!8.0 Excellent
Nov. 2020
Cons:
No one was available to check my car out or in so I was unable to make note of the dent in the door or the burn hole in the passenger seat.6.0 Good
Sep. 2020
Pros:
Quick to get outCons:
Still have not received a receipt...7.8
Good
62 reviewsCleanliness
8.2
Comfort
7.9
Pick-up/Drop-off
7.7
Value for money
7.4
3 locations in Downtown
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10.0 Excellent
May 2021
Pros:
The Enterprise staff was efficient, polite, competent, professional.Cons:
Maintaining the standard is always a solid objective and worth recognizing.8.0 Excellent
May 2021
Pros:
Staff at the correct office were great, competent, courteous and helpful.Cons:
Car rented in conjunction with travel. Assumption was that it was airport office of Enterprise where car would be acquired. It wasn’t. Had to Uber to city to get car.8.0 Excellent
Apr. 2021
Pros:
Great staff and support personnelCons:
I confused rental site. Instead of airport I accidentally chose downtown. Downtown did not let me have the full size sedan I wanted due to lack of supply at the airport and authorized only a mid sized van which I accepted with disappointment.2.0 Mediocre
Mar. 2021
Pros:
Staff was friendlyCons:
HAVE A CAR. Kayak said they had cars... they did NOT.10.0 Excellent
Feb. 2021
Cons:
It was one of the best car rental experiences I've had recently. Fast and thorough.5.2 Okay
Oct. 2020
Pros:
Nice truckCons:
Price not what was given at bookingAce
6.1
Good
31 reviewsCleanliness
6.5
Comfort
7.1
Pick-up/Drop-off
6.7
Value for money
6.7
One location in Downtown
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Reviews
10.0 Excellent
Aug. 2022
8.0 Excellent
Aug. 2022
2.0 Mediocre
Jul. 2022
2.0 Mediocre
Jul. 2022
4.0 Okay
Jun. 2022
10.0 Excellent
Jun. 2022
7.1
Good
25 reviewsCleanliness
7.1
Comfort
7.5
Pick-up/Drop-off
7.2
Value for money
6.8
One location in Downtown
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8.0 Excellent
May 2021
Pros:
ths atff was10.0 Excellent
May 2021
Pros:
Efficient office, no hard sell, clean car, ready when I needed it.Cons:
Nothing, this was a great rental experience.10.0 Excellent
May 2021
Pros:
Price, staff and ease of pickup and drop off of rental vehicle.Cons:
Nothing.6.0 Good
Mar. 2021
Pros:
OkCons:
Clean your vehicles, I never drove a dirty rental before very disappointed...2.8 Mediocre
Oct. 2020
Pros:
Price6.8 Good
Jul. 2020
Pros:
Hotel rental staff not very helpful or professional but airport staff was very good.Cons:
The car was not available at the location specified, I had to travel to another location to pick up the vehicle. I was told they did not have the Chrysler in their fleet anymore, then one magically showed up.4.9
Okay
24 reviewsCleanliness
7.4
Comfort
7.4
Pick-up/Drop-off
3.9
Value for money
5.9
2 locations in Downtown
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6.8 Good
Jan. 2019
Pros:
The staff went out of their way to make things work when the internet was unavailable and there was no backup system or process.Cons:
The car was grubby as was the tiny office (not at the airport) which was poorly identified and difficutlt to find.2.0 Mediocre
Sep. 2018
Cons:
Never got the car. I showed up at the airport Hertz and they said that the reservation was made at some other Hertz offsite about 20 minutes from the airport. I had to pay for another car even though I was prepaid. It was not evident when I made the reservation that it was some offsite Hertz location. Waste of money. Will never use Kayak again9.6 Excellent
Jul. 2018
Pros:
Brandi, the Office Manager was great to work with.8.0 Excellent
May 2018
Pros:
Great fuel economyCons:
Options for choice at pick-up4.4 Okay
Oct. 2017
Cons:
It turned out that my original booking was an off-site location which closed 5 hours before I was to arrive. It then cost well over $100 to switch to a pickup at the airport site. We got distracted on the return and failed to recover our GPS navigation unit. So far that has not been turned in by their employee. Airbag need service and the passenger bag even turned off on occasion.8.0 Excellent
Jul. 2017
Pros:
Friendly agentCons:
Didn't realize this site was 12 miles from the airportOne location in Downtown
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4.0 Okay
Oct. 2018
Pros:
The car didn't break down during our rental period.Cons:
When picking car up at non-airport site, we were told that we could return the car either to the airport or the same non-airport site. We were NOT told that the price would be increased over $100 if we returned it to the airport. No check of condition of car at pick up.8.0 Excellent
Jan. 2018
Pros:
Loretta, the lovely lady at the Budget counter who helped us was fantastic. She was patient with us when things got a little stressful and was always polite and shared a few laughs with us when we needed it most! Even when I called in with questions and she was busy she was pleasant and got to us as quickly as possible. Thanks, Loretta!Cons:
Budget’s new payment policies. I feel as though they are quite discriminatory against lower to middle class people who don’t have a credit card limit as high others or the credit that’s needed to pay with a debit card even though we have the money. It’s really embarrassing when these things are pointed out in front of others even though we are working as hard as we can to get through life. Not everyone has certain luxuries that your company demands. We will probably think twice before renting with Budget again.7.2 Good
Jul. 2016
Pros:
The car was fine, and car rental staff were very helpful.Cons:
We thought we were renting a car at the airport, but it turned out the car rental came from a location that required a cab ride. KAYAK, please make it clearer when a car rental is at the airport or is off site and requires a ride to get there.4.0 Okay
Oct. 2018
Pros:
The car didn't break down during our rental period.Cons:
When picking car up at non-airport site, we were told that we could return the car either to the airport or the same non-airport site. We were NOT told that the price would be increased over $100 if we returned it to the airport. No check of condition of car at pick up.8.0 Excellent
Jan. 2018
Pros:
Loretta, the lovely lady at the Budget counter who helped us was fantastic. She was patient with us when things got a little stressful and was always polite and shared a few laughs with us when we needed it most! Even when I called in with questions and she was busy she was pleasant and got to us as quickly as possible. Thanks, Loretta!Cons:
Budget’s new payment policies. I feel as though they are quite discriminatory against lower to middle class people who don’t have a credit card limit as high others or the credit that’s needed to pay with a debit card even though we have the money. It’s really embarrassing when these things are pointed out in front of others even though we are working as hard as we can to get through life. Not everyone has certain luxuries that your company demands. We will probably think twice before renting with Budget again.7.2 Good
Jul. 2016
Pros:
The car was fine, and car rental staff were very helpful.Cons:
We thought we were renting a car at the airport, but it turned out the car rental came from a location that required a cab ride. KAYAK, please make it clearer when a car rental is at the airport or is off site and requires a ride to get there.Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Downtown