Car hire at Duluth Intl Airport

Cons: The 23+% sales tax was Highway Robbery, nobody told me about that !!

Pros: the drop off guy was great

Cons: they over charged me, i had to walk the parking lot to dig my rental out of snow, they didn’t release my deposit right away.

Car availability not as advertised.

Pros: The people were friendly.

Cons: Kayak failed to represent the actual cars available. Budget does not offer the types of vehicles advertised on Kayak. We needed a seven passenger vehicle and Budget did not have anything the met or needs.

A complete waste of time and money

Cons: Apparently even though there is only one airport in Duluth, it is divided into a "private" airport area and the public one. The booking was unknowingly made for the "private" airport area, but I only found this out 2 days after arriving at the Budget rental in the main airport area and discovered that no one was there. I was still charged for the private insurance. Will never book a car rental through Kayak or Budget again.

Never again!

Cons: Rental never happened! It's a good thing I called the day before to confirm reservation. Agent asked where I was taking car. I said I thought that was an odd question, since the rental included unlimited miles. She explained that they had "boundary restrictions" on their rentals and the car could ONLY be used in Minnesota or Wisconsin! That was never mentioned during prior telephone confirmation of the original reservation despite my mentioning it was for a two week road trip to the East coast. I was told it was "in the fine print" in the online reservation form. It seems to me that information is too critical to be buried in "fine print"! I had to cancel and scramble around to find another agency with no such restrictions, that could provide me with a car on less than 24 hour notice. It cost me more than $100 more! Budget will never see ANY business from me or my family in the future.

La disponibilidad de los coches no es como se anuncia.

Pros: La gente era amable.

Cons: El kayak no pudo representar los coches reales disponibles. El presupuesto no ofrece los tipos de vehículos anunciados en Kayak. Necesitamos un vehículo de siete pasajeros y el presupuesto no tenía nada que satisfacer o necesidades.