Overview

Emerald Hotel

13 Gladstone Road, Gisborne 4010, New Zealand
+64 6868 8055

$120+

Overall guest ratings

8.2/10 Excellent
based on 403 reviews

Review highlights

  • 9.0
  • 8.6
  • 5.5
  • 5.4

Good to know

  • Accessible parking
  • Comfortable beds
  • Spacious rooms

Nearby

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    About

    A great choice for a stay in Gisborne, Emerald Hotel is just 3.1 mi (4.9 km) from the airport. Guests can hang out at the outdoor pool or seasonal outdoor pool, or grab a bite to eat at Nick's Bistro, which serves breakfast and dinner. A bar/lounge and a fitness center are other highlights, and rooms at this luxurious hotel offer flat-screen TVs and DVD players.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • Free parking
    • Storage available
    • Terrace/Patio
    • Business centre
    • No smoking
    • Coffee shop
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.2 Excellent
    based on 403 reviews
    • 9.0 "Terrific location."
      7.6 "Great parking, according to 76%."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.9 "89% thought parking was inexpensive."
    • 8.6 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 7.8 "High comfort."
      9.3 "93% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
      8.8 "88% liked the big bathroom."
    • 7.0 "Nice rooms."
      9.3 "93% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
      9.8 "98% thought the view was good."
      8.8 "88% liked the big bathroom."
      9.3 "93% enjoyed the balcony."
      7.1 "71% enjoyed the furniture."
    • 5.6 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
      5.4 "54% thought the cleanliness of the hotel was average."
    • 5.5 "Vibe was decent."
    • 5.4 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 4.2 "Disappointing food."
      2.2 "78% did not like what was on the menu."
    • 3.8 "Breakfast is below average."
    • 2.3 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    based on 233 reviews
    • 9.2 "Terrific location."
      7.5 "Great parking, according to 75%."
    • 8.6 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.8 "High comfort."
      9.4 "94% thought rooms were spacious."
      8.0 "80% said the beds were comfortable."
      8.7 "87% liked the big bathroom."
    • 7.2 "Nice rooms."
      9.4 "94% thought rooms were spacious."
      8.0 "80% said the beds were comfortable."
      9.7 "97% thought the view was good."
      8.7 "87% liked the big bathroom."
    • 6.5 "Sufficient wellness & sports facilities."
    • 6.0 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.5 "Pool is mediocre."
    • 5.5 "Average amenities."
      5.6 "56% thought the building was acceptable."
    • 5.0 "Vibe was decent."
    • 4.0 "Disappointing food."
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    Overall rating

    8.3 Excellent
    based on 124 reviews
    • 8.7 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 8.6 "Location is great."
      7.0 "Great parking, according to 70%."
    • 6.8 "Rooms are ok."
    • 5.8 "Pool is mediocre."
    • 5.5 "Average cleanliness."
      5.5 "55% thought the cleanliness of the hotel was average."
    • 5.4 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 4.7 "Disappointing food."
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    Overall rating

    8.8 Excellent
    based on 44 reviews
    • 8.9 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 7.7 "High comfort."
      9.1 "91% thought rooms were spacious."
    • 7.0 "Nice rooms."
      9.1 "91% thought rooms were spacious."
    • 4.4 "Disappointing food."
    Good to know
    "Accessible parking"
    "Comfortable beds"
    "Spacious rooms"
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