Staff was very professional
Slow response from the staff
The hotel was clean and nice. The air conditioning worked extremely well. The bed was soft and extremely comfortable.
The TV didn't work properly at first. There was sound but no picture. We called the front desk and it took just over 30 minutes for the guys to come fix it. By that time I had already found the problem and fixed it, and called the desk to cancel the repairs. But the guys still came to fix it 15 minutes later. This is extremely annoying at midnight when I'm about to go to bed with my wife. I want to find the owner of this place and go knock on his door at midnight for no reason.
Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone.
The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
renovate and paint around bathroom doors looks bad
Pool area was dirty and very dated
The whole hotel experience was great. Nice room, comfy bed and relaxing ambiance despite the busy streets of manila.
The pool & fitness area is not that huge to accomodate larger amount of guests. Pathway to the chapel is a bit dim & creepy at night.
Very lovely and good in understanding people
Some of the hotel floors were too old
When i got to the hotel at checking time....my room still was not ready. After they have me keys to the room...no one helped me to my room. When i get to the room...it was small....had ants...and the bathroom was still dirty...i checked out after finding a real 4 or 5 star hotel
Based on 2,051 reviews
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