|"Great location and beautiful hotel!"||(in 169 reviews)|
|""Great staff, great location""||(in 140 reviews)|
|"Great room with great view."||(in 137 reviews)|
|"per day- not sure why"||(in 15 reviews)|
|"The WORST customer service available."||(in 28 reviews)|
|"You have to pay for WiFi."||(in 42 reviews)|
|great location||in 422 reviews|
|facilities in the room||in 343 reviews|
|great staff||in 281 reviews|
|great hotel||in 231 reviews|
|room service||in 130 reviews|
|beautiful view||in 128 reviews|
|free wifi||in 109 reviews|
|tea or coffee||in 97 reviews|
|coffee maker||in 87 reviews|
|expensive for breakfast||in 68 reviews|
|day and age||in 57 reviews|
|water in room||in 48 reviews|
|st patrick||in 45 reviews|
|beautiful lobby||in 30 reviews|
|christmas decorations||in 21 reviews|
|room was ready||in 18 reviews|
|times square||in 16 reviews|
|new york||in 14 reviews|
|lotte||in 13 reviews|
|heart of manhattan||in 12 reviews|
|spacious rooms||in 11 reviews|
|corner room||in 10 reviews|
|long line||in 5 reviews|
They need to upgrade rooms, hotel is getting old need to renovate ASAP
Views from the room... just stunning. Entrance / court yard is a gorgeous outdoor space to take in the atmosphere of New York.
Bar prices are very expensive.
The bed was comfortable. The service was great
Location is great for all the Midtown attractions. Just a block from 5th Ave and the Rockefeller Centre. Hotel was beautifully decorated for the festive season.
Beds quite small in standard rooms, and extras are expensive.
The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.
It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.
We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.
Front desk personnel was very professional and nice. She tried to accommodate all our request.
I may never use Kayak again. You cost me hundreds of dollars.
The hotel never had my reservation so whatever I booked through Kayak/getaroom was bogus. The hotel could not meet the rate so I was stuck paying hundreds of dollars more. Your service almost left me with no rooom for my trip. This is totally unacceptable and I deserve compensation for this.
My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.
$50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.
Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!
No closet in the hotel room.
Wonderful hotel and location
Decor, location, cleanliness
$16.00 for wifi
Great hotel-- 16.00 per day for wifi?!
Absolutely beautiful hotel in a great location! Loved my stay there!!
Charging 16.00 per day for wifi is insane
Lotte New York Palace is a luxury hotel and Manhattan landmark. Located on Madison Avenue, this venue has been featured in numerous movies and television shows, thanks to its elegant design. While the style of architecture and interior exude an old-world sophistication, guests will be treated to modern amenities. In addition to vacations and business meetings, Lotte New York Palace makes for a lovely backdrop for picture-perfect weddings, with its gated courtyard and stunning event spaces.
The hotel is made up of 909 guest rooms and suites that can be used for short or extended stays. Guests who love a room with a view should ask for the Cathedral View Rooms, which have a view of St. Patrick’s Cathedral and Rockefeller Center, or the Premier Skyline View Rooms that offer panoramic skyline views. Larger parties can enjoy a Deluxe Two Bedroom Suite with an oversized living room and connecting bedrooms.
In addition to nearby restaurants and in-room dining, Lotte New York Palace has different eateries and bars to enjoy within its towers. The Villard Restaurant is lovely for breakfast or weekend brunch, while the Pomme Palais has sweet treats. For cocktails or a nightcap, guests can visit Trouble’s Trust or go to Rarities, which is an invitation-only salon serving wines and fine spirits.
The Lotte New York Palace Spa and Fitness Center is considered to be one of the best in the city. Visitors can work out or book a spa treatment to unwind. The spa offers everything from facials and massages to manicures and waxing. In-room services are also available upon request.
based on 892 reviews
Policies vary by room type and provider.
Getting from New York LaGuardia Airport to the hotel should take around 20m in good traffic – but could be a lot longer at peak times. Getting a taxi from the airport or organizing a private car service in advance is the most economical way of accessing the hotel, as parking in New York can be very expensive. A standard metered cab fare from the airport should be around $30 in good traffic. Those arriving at New York John F. Kennedy Intl Airport or Newark Liberty Intl Airport can expect to pay from around $55 and $60 respectively in a taxi.
Early check-in may be granted if your room is ready ahead of the designated check-in time – if not, the hotel will be happy to hold your bags until the room is available. Late checkout may also be granted subject to availability; the hotel advises checking with the front desk on the night before departure to see if this service can be provided.
Children are very welcome at this hotel, with families able to benefit from a range of room set ups including connecting rooms (not guaranteed) and additional rollaway beds for about $50 per night – note that these may only be placed in rooms with one king-size bed. Children up to the age of 12 even stay for free when sharing a room with their parents. Numerous in-room additions can be ordered to give your children a surprise, from dress-up costumes to themed cookie and candy plates, and kids can enjoy a specially tailored "Mommy and Me" treatment in the hotel spa.
The hotel offers specially trained staff and rooms that meet the requirements of all guests, including those with reduced mobility or hearing and visual impairments. Some of the features you will find include lowered signage, folding closet doors, handicap toilets, roll-in shower stalls or tubs with grab bars, strobe light smoke detectors, telephone lights, and crutches and wheelchairs available to borrow upon request.
The hotel prides itself on making sure its guests are well entertained and catch a glimpse of the buzzing New York social life. Regularly scheduled events include themed holiday brunches, crafting sessions for kids, afternoon teas and impromptu city tours with themes like "Gossip Girl". There are also magic shows that will delight adults and kids alike held in the Madison Room every Friday and Saturday evening.
Getting around New York City is easy when staying at this hotel, thanks to the complimentary car service on offer to all guests (subject to availability). Regular shuttle services also depart for Wall Street and the theater district, both of which are free of charge. (Prices checked 14/05/19).
Lotte New York Palace is located at 455 Madison Avenue in Midtown, 1.1 km from the centre of New York. Rockefeller Center is the closest landmark to Lotte New York Palace.
Check-in time is 15:00 and check-out time is 12:00 at Lotte New York Palace.
No, Lotte New York Palace does not offer free Wi-Fi.
No, Lotte New York Palace does not offer free parking.
No, Lotte New York Palace does not offer free airport shuttle service.
Lotte New York Palace is 8.8 km from New York LaGuardia.
Yes, Lotte New York Palace is a pet-friendly hotel.
No, Lotte New York Palace does not have a pool on-site.