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Hotels near Philadelphia Airport

Hotels near Philadelphia Airport

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Philadelphia (PHL) - Philadelphia, PA, United States
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Best hotels near Philadelphia Airport

Cleanliness
9.8
Comfort
9.6
Facilities
10.0
Location
9.5
Overall
10.0
Overall 9.7 Excellent
Based on 109 reviews
Cleanliness
9.8
Comfort
9.6
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.8
Comfort
9.2
Location
9.2
Services
9.1
Staff
9.9
Cleanliness
9.8
Comfort
9.7
Location
9.6
Services
9.7
Staff
9.9
Cleanliness
9.7
Comfort
9.5
Location
9.5
Services
9.5
Staff
9.8
Cleanliness
10.0
Comfort
9.6
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
9.8
Comfort
9.6
Location
9.5
Services
9.4
Staff
9.9

Excellent 10.0
Pros: The hospitality and breakfast was great, as is the decor.
Cons: The shower is a little rustic (The Egan Room) but plenty of hot water.
Excellent 10.0
Pros: Comfortable, clean, great breakfast, close to everything we needed with trolly access right in front. of the B&B.
Excellent 10.0
Pros: The owners were pleasant and cooperative. They made the stay seem like you were part of it. Very accommodating and friendly. The house is beautiful and charming.
Cons: Nothing.
Excellent 10.0
Pros: Very healthy well cooked and platform I'll enjoyed it very much. There wasn't much I didn't like it was a very good State for the life for 2 days the people were nice friendly The Establishment was clean and neat it was a great time
Cons: I don't know if you could get any better than what it was unless you're putting more meat on the plate and breakfast but that's something that was easily resolved no everything was fine.
Excellent 10.0
Pros: An extremely welcoming, gracious and thoughtful staff. Very convenient location for our needs. The breakfast was amazing and our daughter, who lives in the area, was invited to join us at no extra charge. That was a lovely touch. The property is so handsome.
Cons: No complaints. Of course, cost is always a consideration but running such an operation takes money and time, and everyone is challenged and short-staffed by the pandemic so we were glad to be able to support this business. The price was in keeping with the market for the area and the level of service exceeded most places.
Excellent 9.0
Pros: Beautiful quiet home. Free parking was great.
Cons: The only disappointment was having the same breakfast each morning.
Excellent 10.0
Pros: Very beautiful old Victorian home near U Penn. Breakfast was delicious! Our bedroom was very nice and the bed comfortable. Everything about this stay exceeded our expectations!
Cons: Can't think of anything :) !
Excellent 10.0
Pros: The breakfast was to die for. Something different every day, from Eggs Benedict to eggs and mushrooms, and always delicious. The house itself was charming, and the owners were very friendly and accommodating. Also ideally located for the University of Pennsylvania, which was where I needed to be. I really enjoyed it, and would definitely stay there again.
Cons: It's a house, so the doors aren't necessarily the greatest at blocking out sound. There was a noticeable gap at the bottom of my door, and I could easily hear anyone in the hallway. It didn't bother me, and no one was loud late, but it could be a problem if you're very susceptible to noise. Also, some people might not be comfortable with walking back alone from the university area at night: it's about a mile and tends to be pretty quiet, passing the edge of a cemetery and a park. I have no reason to think it's unsafe, but if such things make you nervous, be aware.
The Gables Bed and Breakfast Philadelphia - Philadelphia
Rated no. 1
9.7
Excellent 9.7
Based on 109 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.3
Facilities
9.7
Location
9.0
Overall
10.0
Overall 8.9 Excellent
Based on 464 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
9.7
Location
9.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
8.9
Services
9.1
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.4
Location
9.0
Services
9.2
Staff
9.1
Cleanliness
9.3
Comfort
9.5
Facilities
10.0
Location
8.9
Services
8.9
Cleanliness
9.6
Comfort
9.4
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
9.4
Comfort
9.3
Location
9.1
Services
9.1
Staff
9.0

Excellent 10.0
Pros: Very clean, room and bathroom were immaculate . Great housekeeping staff. The bed was very comfortable. Wish I wasn’t staying for just 1 night after a football game.
Cons: $20 extra to park in the hotel’s parking lot, where you already paid for a room. Wish there could be the option of early check in for the ones staying for 1:00 football games. Stadium is right across the highway, but would be easier if you had the option to get settled at your hotel first.
Poor 1.0
Pros: Nothing
Cons: The front desk help where not helpful the room was over priced even though we booked way in advance we paid more for the room than if we booked the day we got in town . there was no restaurant service after 9:00 PM . The people who worked the main lobby where to busy looking at there phones than to be helpful. When i booked i had said i was a AAA traveler as well as AARP traveler and was promised a discount which i spoke the person on the front desk when i checked out and she was very rude and said there was nothing she could do for me . I will not ever stay at a Marriott again if this is the way they treat there customers. I travel a fair amount a year and have stayed at a number of other hotel chains and they go out of there way to make there customers feel that they really appreciate there business . Our stay at the Marriot did not make us feel this way it made us feel like if you don't like it go stay somewhere else and we believe we will be doing that in the future.
Excellent 10.0
Pros: The Breakfast, Starbucks and the Dinner met my expectations!
Cons: That it didn't have a shuttle to the Wells Fargo Stadium.
Excellent 9.0
Pros: Very clean
Cons: Menu in the room or posted somewhere else besides the counter
Excellent 10.0
Pros: The room was very clean (probably one of the cleanest I have stayed in-thank you!). It was also very spacious and quiet! The staff was friendly and very helpful with information.
Cons: We stayed one night and weren’t there too long as we had activities planned. There wasn’t anything we didn’t like.
Excellent 9.0
Pros: The room and location were perfect. Clean, bright, well maintained property is much appreciated.
Cons: The front desk staff could have been more pleasant and welcoming
Excellent 10.0
Pros: Pristine hotel with true ratings reflected in reviews. No gimmicks. The property is underrated
Cons: It is in the Navy Yard. Not a convenient location for someone to stay if they want to be closer to the airport. Also construction and road blocks could make it even more challenging. Please don't charge $20 for parking. Remove the sign. It's demeaning.
Excellent 9.0
Pros: The rooms
Poor 1.0
Cons: ROACH in the bathroom. Noisy UV light contraption that is apparently not safe to look at left in the room prior to our arrival. TV remote didn’t work, bathroom didn’t have a fan, room was at the end of a very long hallway acr
Good 7.0
Pros: The room was very clean.
Cons: Charged $25 for parking and was not told about a parking fee at check-in.
Excellent 10.0
Pros: Clean, location
Excellent 9.0
Pros: Very Clean & location!
Excellent 10.0
Pros: The hotel was exceptionally clean and the front desk staff were welcoming and helpful.
Cons: Finding the hotel in the Navy yard was a little confusing but the hotel was great!
Okay 5.0
Pros: That it was clean an the bed is nice did not want to get out the bed
Cons: what i did not like is im in room 415 with my girl an my 8yr old son an a group of people were use there key to unlock my door thank god i was standing next to the door nobdy should have been able to come in our room with there key so i will not be stayin
Excellent 10.0
Pros: Very clean
Cons: Restaurant was not open
Excellent 8.0
Pros: location to venue parking was great
Cons: no room service
Excellent 10.0
Stayed here for a concert and check in was fast, employee checking us in was so helpful and nice! Room was immaculate and the bathroom was spotless! Loved the Paul Mitchell products that a refilled in the shower!
Excellent 10.0
Pros: Friendly staff with a super clean and comfortable room. Perfect place to stay for sports games.
Excellent 10.0
Pros: Entire environment of the hotel. Things seem to be placed where they "naturally" should be
Cons: No early check in.
Courtyard Philadelphia South at The Navy Yard - Philadelphia
Rated no. 2
8.9
Excellent 8.9
Based on 464 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Location
8.8
Services
9.0
Staff
9.1
Overall 8.8 Excellent
Based on 142 reviews
Cleanliness
9.1
Comfort
9.1
Location
8.8
Services
9.0
Staff
9.1
Cleanliness
8.8
Comfort
9.1
Location
8.4
Services
8.7
Staff
9.2
Cleanliness
8.9
Comfort
8.9
Location
8.8
Services
8.9
Staff
8.4
Cleanliness
9.5
Comfort
9.7
Location
9.2
Services
9.5
Staff
9.4
Cleanliness
9.3
Comfort
9.3
Location
9.1
Services
8.9
Staff
9.6
Cleanliness
9.0
Comfort
8.8
Location
8.3
Services
8.0
Staff
8.5

Excellent 9.0
Pros: clean and friendly
Cons: A little noisy, the refrigerator was making a horrible sound, the hvac was noisy.
Excellent 10.0
Pros: Very nice breakfast and staff
Excellent 10.0
Pros: 15-minute walk to the train station if you want to explore the city, 10-minute drive to Citizens Bank Park
Excellent 10.0
Pros: It was great especially most other cities don’t even do hotel breakfast anymore
Cons: Our room wasn’t ready at check in and we had to wait a while but they made up for it and gave us 2 rooms for the same price
Excellent 8.0
Pros: Great staff. Unlike some hotels nearby here we did not have to pay for parking. Also it included a wonderful breakfast!!
Cons: On our return from our trip we called to get the shuttle. And it took nearly an hour to get picked up. But considering all the pluses, and as this lengthy delay may have been a 1-off, we would def stay here again.
Poor 1.0
Pros: Location
Cons: WORST HOTEL EXPERIENCE EVER !! ROOM WAS DIRTY!! HOUSEKEEPING LAZY !! FRONT DESK HAS THE WORST SERVICE EVER !! I WILL NEVER BOOK HERE AGAIN!!
Poor 1.0
Pros: Nothing
Cons: Dirty hotel , lazy cleaning staff , bad customer service,
Excellent 8.0
Pros: The hotel, room and shuttle was clean and nice staff.
Cons: Breakfast was terrible.
Mediocre 2.0
Pros: Location
Cons: The toilet was broke the first night
Excellent 10.0
Pros: Good breakfast
Good 7.0
Pros: Close to the airport and easy to get into the center of Philadelphia for business meetings.
Cons: The availability of food/beverage is terrible.
Excellent 9.0
Pros: larger room with everything we needed for our stay
Residence Inn by Marriott Philadelphia Airport - Philadelphia
Rated no. 3
8.8
Excellent 8.8
Based on 142 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.3
Location
9.1
Overall
8.5
Overall 8.3 Excellent
Based on 1,180 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.3
Location
9.1
Overall
8.5
Cleanliness
9.5
Comfort
9.5
Facilities
9.5
Location
9.5
Overall
9.3
Cleanliness
9.3
Comfort
8.6
Facilities
8.6
Location
8.6
Overall
8.6
Cleanliness
8.6
Comfort
8.6
Location
9.1
Services
8.4
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
8.8
Comfort
8.4
Facilities
6.4
Location
9.2
Overall
7.6
Cleanliness
8.9
Comfort
8.9
Location
9.2
Services
8.6
Staff
8.9
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.6
Services
7.9
Cleanliness
8.8
Comfort
8.8
Facilities
8.5
Location
9.2
Overall
8.5
Cleanliness
8.7
Comfort
8.6
Location
9.2
Services
8.3
Staff
8.8

Excellent 10.0
Pros: Hotel was really nice, beyond “airport hotel” expectations.
Okay 4.0
Pros: Hotel is close to the airport and no shuttle required.
Cons: Signposting from international arrivals is incomplete and does not lead you properly to the hotel. Airport information desk told me I had to go out on the road and walk around to the hotel entrance. This was not correct, there is a bridge / walkway, but signage wasn't sufficient to lead me to it. I wound up dragging 3 cases along the road around the hotel to the entrance. Receptionist was aware of the problem and acknowledged it but said it was a matter for the airport to correct. Wifi in the room was not good enough to support a video call. I left the room a few hours early in order to go to the airport to work. The Aviation grill is like a sports bar and food options are limited to just the usual fare from a bar. It's a bit dreary and uninviting. None of the local restaurants I contacted would deliver to the hotel.
Excellent 9.0
Pros: Breakfast was good
Cons: Dinner meals were not great
Poor 1.0
Cons: $25 a day for parking was unacceptable
Poor 1.0
Pros: Nothing about this Hotel was good, the staff was not very Customer Service oriented.
Cons: The staff!!
Excellent 10.0
Pros: Big clean and convenient
Cons: No
Excellent 9.0
Pros: Close to airport
Cons: Nope
Good 7.0
Pros: Convenience to airport
Cons: Hot water did not work in sink, TV had a dead vertical line through it, WiFi is members only or $15 a day.
Good 7.0
Pros: Location to the airport.
Cons: We were not told that you must ask for housekeeping services..they only come in every 3 days. We were there 2 days. They did bring up fresh towels when asked. This Marriot did not have shower chairs. The Marriot in Ithaca did. We now know we must ask qu
Good 6.0
Pros: If you're looking for something close to the airport, you can't get closer than this hotel. The folks working check-in also were very nice as was the staff at the restaurant.
Cons: A 4-star hotel doesn't offer USB ports? When I needed to buy a charger head from the gift shop the woman working there was not only unsympathetic to the $35 charge, she gloated how the hotel had me because we were on an island being so far from town.
Good 7.0
Pros: Location to the PHL airport.
Cons: The restaurant and bar closed early. We were initially told that they did not accept airline food vouchers.
Excellent 10.0
Pros: So close to the airport, we could walk with no problem
Cons: No
Good 7.0
Pros: Nice staff, lovely people, they aimed to help and were pleasant and hardworking. Comfy bed too!
Cons: Not COVID ready, hand sanitizer empty in every location, inadequate cleaning in common spaces and rooms. Room was dated with rust in bath. Extremely limited menu and Starbucks in the gift shop sold coffee only - no breakfast to go - at an airport hotelÂ
Excellent 9.0
Pros: At the airport, for an early morning flight. Hotel employee at the front desk was extremely helpful.
Cons: I was on crutches and had to hobble with luggage two terminals over.
Excellent 10.0
Pros: The front desk allowed me to stay till 3pm since Spirit Airlines cancelled my flight and offered no room or flight to get back home. This Marriott was so awesome to me.
Cons: No
Mediocre 2.0
Pros: I am an elite platinum member of Marriott. There was no lounge for us and no alternative. Bad! Staff was nice but not able to help. Room was dirty. Gross dirty.
Okay 5.0
Pros: It was as I expected!
Cons: There was no one (concierge) available to ask questions of; the front desk was too busy.
Excellent 8.0
Pros: Room service
Cons: Not at all
Excellent 9.0
Pros: Easy access to PHL
Excellent 10.0
Pros: Location to the Airport
Cons: no
Excellent 9.0
Pros: convenience to my customer and it has an excellent fitness center
Excellent 10.0
Pros: Location
Cons: The price at the front desk drinks
Okay 5.0
Pros: I liked that the hotel was in walking distance of the airport.
Cons: The room was small but clean. I did not like that there were so few options for dinner. They did not have any gluten-free options. I feel like a hotel of this size that is more costly should offer a complementary coffee. And a breakfast
Okay 4.0
Pros: Location
Cons: Passive aggressive guy at the front desk. My room was paid for online and without even hearing me out or verbally responding he points to the sign for the $50 deposit. Which I was aware of. Instead I walked away with 2-185.66 charges & I'm not going back
Good 6.0
Pros: Connected to the airport
Cons: I am not difficult about food, but the room service food was DISGUSTING and very overpriced
Good 7.0
Pros: Excellent proximity to the airport, overall a clean hotel.
Cons: Not really sure if they are doing anything to respond to COVID? Would have liked some reassurance in the room as I have experienced at other hotels.
Good 6.8
Pros: Close to airport. Great rate b/c of covid. Beds were quite comfortable.
Cons: Bathroom sink would not drain upon arrival. I called the front desk and was put on terminal hold, even though the hotel was practically empty. Finally fixed the problem my self by climbing under the sink. The front desk never called back. Signage in room to talk about how/when the room was last cleaned/disinfected would have been helpful.
Good 6.0
Pros: walking distance to the airport
Mediocre 2.0
Pros: Location
Cons: Did not have the reserved room type available at check in. Told at check in that they did not have a hotel shuttle, when the website said they did. There was actually one sitting in front when we checked out.
Okay 5.0
Pros: Beds were comfortable
Cons: Nothing was said about Covid restrictions as far as cleaning our rooms
Mediocre 3.0
Cons: Rooms were small , and had to pay $25 parking
Good 7.0
Pros: The rooms are very clean and updated. TV is a great size as well. Very comfortable overall.
Cons: We were not notified until we arrived that the hotel's parking garage was closed for construction. We had a lot to carry and walking from the next garage over was an issue. Prior notice would have been helpful.
Good 7.0
Cons: Parking fee - other nearby hotels don’t charge for parking Staff lady in the gift shop was rude!
Excellent 10.0
We always stay here because it is very close to the airport.
Mediocre 3.0
Pros: Starbucks and the gift shop
Cons: Location. Uber/Lyft could never find the hotel; they kept going to the airport terminals. Parking garage.
Excellent 10.0
Pros: Clean, comfortable beds and pillows, Smart TV with access to my Netflix, spacious bathroom. Great food and service at restaurant.
Cons: Hair dryer was kind of old and didn't dry efficiently, no free WiFi, $$$ parking, not enough bath towels in room.
Good 6.2
Pros: Located at airport, easy train ride to city. Staff is always pleasant.
Cons: Hotel starting to show its age, room smelled damp, restaurant food not hot.
Excellent 10.0
Pros: Every staff person was friendly, helpful, and knowledgeable. Location was within walking distance of airport terminal.
Excellent 10.0
Pros: Location No problems
Cons: $4.50 for a bottle of water
Excellent 10.0
Pros: The room was very nice. The bed was super comfortable. The walkway to the airport was a great convenience. I wish all airports had a attached Hotel like this one. The price was ok. Paying a little bit more was worth it. I would definitely stay there again.
Excellent 8.0
Cons: There was absolutely no water pressure in the shower; made the quick shower in the morning not so quick (or wakening)
Good 6.5
Pros: The rooms were clean and quiet. Comfortable bedding, lots of towels, good water pressure, good lighting.
Cons: No free Wi-Fi!! Quite expensive compared to other local options. Am I really paying a $80 dollar premium just to be able to walk to the hotel through the terminal? They also had no guide to the hotel amenities in the room, so I had no idea if there was a vending machine without going around the floor to look for it.
Excellent 10.0
Pros: Very nice facility with a clean, well-appointed room. Friendly staff who readily accommodated my toddler. Obviously the most convenient access to the airport. A great value for the rate.
Cons: Additional charge for Wi-Fi. Its 2014!
Excellent 10.0
Pros: Very convienit from the airport ! 1st time traveler to Philly airport and was able to find the hotel with no problem. Because of flight delays I arrived in the middle of the night. The front desk staff went out of their way to get me settled in my room. My room was clean and the bed was wonderful !
Cons: No complaints !!
Philadelphia Airport Marriott - Philadelphia
Rated no. 4
8.3
Excellent 8.3
Based on 1,180 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.3
Facilities
7.4
Food
10.0
Location
8.5
Overall 7.8 Good
Based on 648 reviews
Cleanliness
8.2
Comfort
8.3
Facilities
7.4
Food
10.0
Location
8.5
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
7.9
Comfort
7.9
Location
8.1
Services
7.5
Staff
7.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.4
Comfort
8.5
Facilities
9.2
Food
10.0
Location
9.2
Cleanliness
8.4
Comfort
8.7
Location
8.7
Services
8.2
Staff
8.6
Cleanliness
7.9
Comfort
8.0
Facilities
2.0
Location
8.4
Overall
2.0
Cleanliness
8.4
Comfort
8.4
Facilities
8.0
Location
8.7
Overall
7.0
Cleanliness
7.9
Comfort
8.1
Location
8.6
Services
7.9
Staff
8.2

Okay 5.0
Pros: Location is close to airport.
Cons: Airport shuttle was not labeled. Frame of luggage cart was broken and coming apart. Office chair in room 236 was severely broken. Heat in the room didn¿t work. Sink stopper is broken. Toilet paper holder broken. Various electrical outlets didnÂ
Good 7.0
Pros: The location was perfect access to downtown Philly and other surrounding cities. Five minutes drive from PHL Airport
Cons: n/a
Poor 1.0
Cons: the customer service was rude and kicked us out after he got smart with me and my wife on our anniversary after not Accommodating us for the room we booked
Excellent 10.0
Pros: Nice room. Convenient location.
Excellent 8.0
Pros: Great location
Cons: I had stayed 3 nights the room was NOT cleaned. They only clean room n changed linens and towels if you stay 5days in hotel. Was not advised of this after I paid over $--- per night. Disappointing.
Excellent 9.0
Pros: The location to the airport and how clean the hotel was. Had dinner in the restaurant. The food was great and  (our server/bartender) was wonderful. Great service in the restaurant.
Cons: Had to wait about a hour for our room after the 4 pm check-in time. I was not happy to be told that "the airlines trump anyone trying to check in. They get 1st priority."
Good 7.0
Pros: King size bed in the suite. Very clean & close to the aeropuerto!
Cons: God-damned front desk never answered the phone.
Poor 1.0
Pros: The hotel was bad
Cons: The Ac was dirty
Good 6.0
Pros: The size of the rooms.
Cons: Poor up keep of the hotel , the first was bad, the second room was good. I started stay at this hotel 30 ago under different names.
Okay 5.0
Pros: Location to city, airport and interstate
Cons: I was there for 5 days and did not receive any fresh towels had to go and purchase towels from a local store. And when I complained about the towel situation I received one towel that was Dirty and still had stains on it..
Excellent 9.0
Pros: Location, Price and parking.
Cons: No
Mediocre 3.0
Pros: Bathroom was ok
Cons: My room looked like a motel yellow lighting bed in the living room elevators was stupid food was nasty and over priced bar sucks had no liquor.
Poor 1.0
Pros: The space in the rooms
Cons: I had to call downstairs several times for towels and sheets for the bed.
Good 6.0
Pros: Friendly staff
Cons: Room was run down. No amenities.
Excellent 8.0
Pros: The suite
Cons: The pool being closed.
Excellent 9.0
Pros: Room was awesome overall good deai
Cons: It has been 2 wks and i have not received my security deposit several trips there same result
Excellent 10.0
Pros: Huge spacious room
Cons: No everything was beautiful
Excellent 10.0
Pros: Ifive minutes to check in. The hotel was absolutely beautiful my room also was beautiful and clean. Clean white linen on the bed. The staff at the front desk were so welcoming.
Cons: Nothing at all. Beautiful hotel
Poor 1.0
Pros: I was told when i got there I could not pay cash for the room. Then I was told by the desk staff to go get a 200 dollar visa gift card to pay for the room on that card. So I got the card went back to get the room and I still could get the room!
Cons: Everything
Excellent 10.0
Pros: The staff was awesome. It was the night before the army/navy game. The hotel was hopping and yet they made it seem that our family was royalty!
Okay 4.0
Pros: That I slept good.
Cons: Was told shuttle would arrive in 20 min. and was waiting over 45. Dining room was closed @ 11 PM a limitted menu for an hour. Breakfast was NOT included,was overpriced. 1 waitress no menu offered.
Excellent 10.0
Cons: No microwave in room. Ice machine was not neutral.]
Poor 1.0
Pros: Nothing worst hotel ever
Cons: Everything worst hotel will not recommend or stay again
Good 7.0
Pros: Location to the airport
Cons: Two random socks were in the corner of the room when we got there. Also costs $14 to park here. Seems a little over the top for the less than 12 hours I was here before my flight
Okay 5.0
Pros: The view
Cons: My ceiling leak all night when they had finally addressed it they didnt even clean up the plaster and water that was in my room that was extremely shocking to me. My door card to enter my room work 30% of the time. So as you can see i was pretty frustrate
Mediocre 2.0
Pros: The room and hotel are bueaiful. The pool is a bit small but good.
Cons: Staff is horrible not friendly or kind at all. Expensive for the poor quality of customer service.
Good 7.0
Pros: The staff was very friendly and helpful, especially in the restaurant. Dinner and breakfast were very good.
Cons: The first room we were in had a tick under the blanket, and the blanket was dirty. We were moved to a different room, and it was much cleaner.
Mediocre 3.0
Pros: Location
Cons: Room was so dirty! So gross
Okay 5.0
Cons: No free WiFi
Okay 5.0
Pros: The set up and size of the room was perfect for me and my family. My kids enjoyed the indoor pool.
Cons: The bathroom wasnt clean. There was very limited parking.
Okay 5.0
Pros: Location
Cons: Swimming pool cold, didn’t have the room I requested and no towels or wash cloths for the guest.
Mediocre 3.0
Pros: Just location
Cons: Room was dirty. Quilt/comforter were smelling. Bed was horrible. No exhaust fan in washroom. My daughter has to sleep on sofa because bed was very uncomfortable. Gave printout for boarding pass and printer was broken. Staff was less helpful
Okay 4.0
Pros: The description of this hotel said there was a hot tub and free internet. However there is no hot tub and they charge for Internet access. I think the description is misleading.
Cons: No hot tub and pay for internet.
Good 7.0
Pros: Space in the room
Cons: Paying for internet is really nickle and dimeing travelers. Better to include it in price.
Mediocre 3.0
Pros: The room had a nice layout.
Cons: A vent was blowing cold air in the room; I had to block it with a pillow. The pool room was COLD and the pool water was dirty.
Good 7.0
Pros: location was great. The rooms were spacious and nicely isolated. Bed and pillows were extremely comfortable.
Cons: We stayed for two nights and did not get any house cleaning. We were a family of five! It was very upsetting because we put all of the towels on the floor and the trash was all full. Plus, there was only one trash can in the entire suite.
Excellent 10.0
it was great just wish they had a hot tub and laundry room
Poor 1.0
Cons: Mainly staff! Could've been way less rude!
Good 7.0
Pros: The staff from check in to bar/restaurant to check out staff were extremely kind and friendly. The staff in the hospitality suite were awful both evening and breakfast. not attentive. full/overflowing waste cans.
Cons: Filthy hotel. The fingerprints throughout the entire elevator, door all over and all windows. Every trash can I saw was over flowing and had things sitting on the floor. Bathroom was full of hair, diff straight, curly floor, tub, toilet DISGUSTING.
Okay 4.0
Pros: Bed was great, suite layout afforded relative privacy.
Cons: No tub faucet-- it was literally laying on the tub edge next to an open ended pipe. Someone obviously saw this and just didn't care. Old towel hung on the back of the door. A hairy centipede of some sort in the bathroom. Quality FAR below star rating.
Okay 4.0
Pros: Price
Cons: Pool and surrounding areas were dirty. Room had things broken such as the refrigerator door that fell off.
Poor 1.0
Cons: Was charged $20 for small bow of cereal and milk which is not acceptable
Okay 4.8
Pros: Bed was clean and comfortable
Cons: Room and general facilities were not well maintained, dirty, or even non functioning.
Excellent 8.0
Pros: Location
Cons: Parking
Excellent 10.0
Pros: Good
Cons: No much to eat
Okay 5.3
Pros: The location and lobby
Cons: You could here other people talking in other rooms, and out room had a huge crack in the wall that someone looks like they punched through. We also had to pay to park overnight in a gated lot.
Sheraton Suites Philadelphia Airport - Philadelphia
Rated no. 5
7.8
Good 7.8
Based on 648 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
6.7
Location
8.3
Overall
7.0
Overall 7.6 Good
Based on 1,355 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
6.7
Location
8.3
Overall
7.0
Cleanliness
8.5
Comfort
8.6
Facilities
8.6
Location
9.0
Overall
8.5
Cleanliness
8.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.0
Comfort
7.9
Location
8.0
Services
7.8
Staff
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
5.5
Comfort
7.0
Facilities
7.0
Location
7.5
Overall
5.3
Cleanliness
8.5
Comfort
8.4
Location
8.5
Overall
8.0
Services
8.1
Cleanliness
8.1
Comfort
8.3
Location
8.1
Services
8.0
Staff
8.3
Cleanliness
8.4
Comfort
8.4
Facilities
5.3
Location
8.7
Overall
6.0
Cleanliness
8.2
Comfort
8.1
Location
8.2
Services
7.8
Staff
8.3

Excellent 10.0
Pros: property was kept very clean and the lay out and decor was beautiful. staff was very friendly and rooms are excellent
Cons: the only thing that I didn’t like was all the children running the hallways after 10 when trying to relax and get ready for bed. also didn’t like that the housekeeping didn’t come in and clean and refreshed towels/linens after a day.
Excellent 10.0
Pros: The room attendees also the Maintenance staff (Mr. Coop) were super kind and very helpful.
Cons: The pool was not available on a Sunday morning.
Poor 1.0
Pros: Environment
Cons: Better system. So people won’t have to go to the office complaining about their money ! I was charge twice for the damn reservation and y’all didn’t know how to solve all ya say was that’s not our problem ? Terrible service on top of that we go to the assign room we check everything at first there was a used soup in the bathtub we called them and let them know after that we saw two small cockroaches we took pictures and show them and they said they were not roaches , the stay was terrible never ever stay in this hotel
Okay 4.0
Pros: the location is great! close to airport and freeway
Cons: the room smelled like stale cigarettes and the bathroom was dirty. I showed house keeping who said they would check with manager in order to clean during the stay. it was never cleaned
Excellent 10.0
Pros: The bed and breakfast
Mediocre 2.0
Pros: The breakfast and happy hour.
Cons: * paid parking * the hotel needs to be updated/repaired. * the cleaning staff isn't very vigilant. *
Poor 1.0
Pros: The location was okay.
Cons: -housekeeping staff banging on hotel room door while my newborn was sleeping. That he did not announce who he is and demanded that we leave. - school groups crowded into the donning area- no social distancing. They should have been served separately
Poor 1.0
Pros: I was charged twice and told I needed to be called back because the system was updating and the charges couldn¿t be seen. Our room wasn¿t cleaned the entire weekend and the staff was not friendly. Best part about the experience was the free breakfas
Okay 4.0
Pros: Breakfast staff was awesome as well as the bartending team
Cons: Went for a family funernal; Multiple rooms were purchased; problems with toilets not working; problems with no phones working in suite of Disabled adult;
Excellent 10.0
Pros: breakfast and the bar
Good 6.0
Cons: This Embassy was one of the most rundown ones I¿ve been in. The floor tiles in the lobby we¿re all chipped/cracked and needed to be replaced, the bathroom shower head was rusty and the bathroom overall didn¿t feel clean.
Poor 1.0
Pros: Close to airport
Cons: Hotel was one big hangout. Room key never worked properly. Pool was overcrowded with kids that were unsupervised and playing rough, not even hotel guests. Loud pool party that over ran hotel at night. People smoking pot everywhere. Not a family hotel.
Excellent 10.0
Pros: Full comp breakfast
Okay 4.0
Pros: I liked absolutely nothing about the hotel. The price for the room per night was completely too much! The toilet was running all night. The carpets looked filthy. There was rust in the tub. There was a hole in the ceiling near the shower head.
Cons: Refer to my comment in the What I liked best about the hotel. section. Then when I left, there was a SWAT team there. That was easily an $-- a night room. SMH
Good 7.0
Pros: I loved that there is a good breakfast, a pool, and a lounge With a bar and lots of seating.
Cons: There was a little bit of mold in The shower and small repairs that needed to be made.
Good 6.0
Pros: It was pretty cool . Room was clean and comfortable. Breakfast was good as well.
Cons: Alot of wear on the furniture. It didnt allow for use of fire stick or video game hook up. Which was a bummer. Main elevator was super slow and the only way to access the floors. All in all it was ok. Not great for the price spent .
Excellent 10.0
Pros: The customer service was excellent when I checked in and the room was very clean
Cons: My email receipt along with the front desk clerk during check in told me check out time was 12pm. The next day at 11:15 multiple housekeeping staff banged on my door telling me checkout was 11. I was very uncomfortable and felt harassed.
Poor 1.0
Pros: The location and the breakfast.
Cons: The cleanliness And the staff. Someone came into my room at a time they weren't supposed to and rifle through my belongings and left a piece of glass in my room that I've reported to the front desk. My bathroom door could not shut.
Good 6.0
Pros: 24 hour shuttle, helpful staff, nice size room, robust breakfast included with stay
Cons: Good overall
Excellent 9.0
Pros: Everything it's one of my favorite hotels.
Cons: The fact that room service opened my door without knocking first...and the pool not being opened
Mediocre 3.0
Pros: The hotel and room were ok
Cons: They waited until I got there to tell me that the premium amenities that were supposed to come with my room were not available
Excellent 10.0
Pros: It was very close to the airport and a free cook breakfast in the morning
Cons: No
Excellent 8.0
Pros: Friendly, helpful staff. Room was clean but outdated. Breakfast buffet was well organized, good options and a fresh Omelete station too. Large hotel, conveniently located to sports complex, airport & city. Good value.
Cons: Room; broken clothes hooks, damage door hinge, toilet overflowed but crew was prompt to clean-up. Hotel accommodates full time residents, lots of people hanging out in parking area-partying late and early am too. (that¿s a deal breaker for me)..
Mediocre 3.0
Pros: I liked the bartenders and the room layout. I had a terrible leak in my bathroom. I chose not to move right away; because I¿m disabled. One employee needs customer assistance training. She spoke to me very harsh. Thank God the younger employee took ov
Excellent 8.0
Pros: Breakfast
Cons: A far distance from landmarks. Kids, little kids were running the halls at night.
Mediocre 3.0
Pros: I liked the amount of space.
Cons: The building needed an upgrade. Chipped paint/ wallpaper and rust stains in the bathtub. The swimming pool was too crowded.
Excellent 9.0
Pros: The room had everything I was looking for
Cons: No
Excellent 10.0
Pros: Indoor heated pool Secure parking Hot breakfast Large rooms
Cons: Paid parking Shower had mildew and needed to be re-caulked
Okay 5.0
Pros: It was close to our activities.
Cons: The pool was disgusting. It was cloudy and there was styrofoam bits floating in it. They also charged for parking which I have never done at a hotel. The microwave in our room didn¿t work.
Excellent 8.4
We stayed at Embassy Suites at Philadelphia Int. Airport before flying the next day to Chicago. Although the hotel could use a face lift and some minor maintenance, the staff were very friendly and professional. The room was clean and everything was in good working order. We got a great night's sleep and were not disturbed by anything or anyone. We grabbed some coffee the next morning at the breakfast bar before checking out. Hats off to the shuttle bus driver. He must work 16 hour shifts as he was there when we checked in at 10pm and was there when we checked out the next morning at 7am! Super friendly and helpful older gentleman. Sorry I didn't get his name. We'd stay here if we ever fly into Philly again.
Okay 5.0
Pros: A couple of staff members were great and pool was very nice.
Cons: We didn't like other staff members attitude, room wasn't very clean, pillows were very uncomfortable.
Okay 4.0
Pros: The breakfast and pool.
Cons: The hotel was probably shorthanded but we waited an hour by the pool for towels (which never ended up coming anyways). Although the AC was working,, the room had a lot of moisture or humidity. The bathroom had several creepy bugs.
Good 7.6
The rooms were so noisy. We called several times and they could not find the cause of the noise but it was really upstairs and they found out at 0200 and I had a 7am flight
Poor 1.0
Pros: The front desk staff..those women made me feel welcomed.
Cons: A lot... Booked a ¿nonsmoking¿ room and soon as I went in it smelled like cigarettes and weed, the smell was so heavy, turned on the air because it was warm and the air didn¿t work....the shower, furniture smell, pillows...disliked A LOT, never a
Okay 4.0
Pros: The two african american housekeepers we encountered were very helpful and exhibited great customer service. Thank you lovely ladies! Front desk staff was also professional.
Cons: dirty mirrors in room, trash under the tv console, blood/?stain on pillow, room looks dated, bar/sink area smelled bad. wasn¿t worth the effort making a stink as we were exhausted from long drive and checking out in the morning.
Poor 1.0
Cons: The bathroom was horrible. There were some type of blood on the floor... when I turned on the tub there was a bug in the tub the toilet was not cleaned good
Good 7.0
Pros: Loved everything about the hotel stay
Cons: Heat wasn't working in one of the rooms
Poor 1.0
Pros: Location
Cons: Customer service and no accommodations for the fact that my room was flooded
Poor 1.0
Cons: The New Rules there are ridiculous! I was totally blindsided by this! The security guard accused me of being sneaky! I understand kids making a mess with food, but if I’m an adult, with no small children and I payed for Incidentals.
Okay 5.0
Cons: The staff wasnt friendly
Okay 5.4
Pros: No
Cons: The breakfast the bed was a little hard
Excellent 10.0
Pros: Friendly staff. Evening reception drinks were nice and the omelette at breakfast was tasty!
Cons: Starting to look a bit worn in places, nothing major though.
Okay 5.0
Pros: The bar tenders were awesome very nice and professional they are the best thing about hotel
Cons: All the kids running around it was loud very unlike what I'm used to in a hotel
Poor 1.0
Pros: Not much
Cons: Service at restaurant was extremely poor,had to wait an hour for a simple cheese steak ,had to ask for silverware,my beer arrived without a glass. Breakfast was of poor quality and people sat down in their pyjama ‘s Extremely loud ,Ditrty pooll.
Good 7.0
Cons: House keeping
Excellent 9.6
I would definitely recommend. The only reason I didn't give a 5 start for cleanliness was because one of our beds had needed to have the bed sheets changed and the sofa bed vacuumed. Housekeeping manager came right away and Janice was just great. Stayed here several time. Great hotel and great staff.
Okay 5.0
Pros: Close to airport
Cons: The toilet kept running after flushing so had to take lid off to stop it. Water in tub filled up several inches when showering. Crack in bathroom sink. TV had a blue line running through picture. Main elevator slow and one elevator not working.
Poor 1.0
Cons: No cash policy which was not in any prior disclosure.
Good 7.0
Pros: Lots of space.
Cons: I feel like the Embassy Suites brand has gone down in quality in recent years. Not so clean, in need of maintenance.
Good 7.0
Pros: Location
Cons: Found drty sock under the bed and bathroom sink clogged.
Good 6.0
Pros: The hotel was nice rooms are clean ... Happy hour was great.
Cons: I do not think we should have to pay $25 for parking on top of all the other taxes and fees .
Excellent 8.2
Pros: Nice updated suites with seperate living areas and bedrooms. Comfortable furniture.
Cons: walls were very thin
Good 6.0
Cons: Housekeeping kept knocking door even with do not disturb sign on door. Outlets did not work to charge phone. tub drain did not work. No iron in room
Okay 4.0
Pros: location, breakfast and happy hour
Cons: Seems to have gone downhill. Pool was a mob scene, trash in the halls, room service dishes left out not picked up.
Good 6.5
Pros: The room was nice. Good bed, nice seperate sitting area. Location was perfect for access to airport and downtown was 15 mins or so, depending on traffic.
Cons: Room wasn't as clean as I expect. There was trash on the floor our second day. Trash that we didn't create, so it was either there our whole stay or housekeeping brought it in. Although the trip was fully paid at booking, housekeeping told us we needed to leave our second night. After a few phone calls to the desk, we got it straightened out but it wasted my time. Parking is included, but they charge the public so you need to get your ticked validated when you leave. Not a huge deal, but you often find yourself waiting 10 minites at the desk for the only clerk to finish checking someone in to validate your parking. The prices in the snack shop were a bit offensive, $5 for a 20 oz Coke, which is incorrectly listed as $4 in the room. The food menu was similarly inaccurate in the room. If this was a lesser hotel I wouldn't be complaining, but this is an Embassy. It should be a much better experience.
Mediocre 2.0
Pros: None
Cons: Low standards. No free parking.
Good 6.0
Pros: Very convenient. Being renovated right now. Old furniture in rooms. Really needs an upgrade.
Cons: Proximity to the airport.
Excellent 8.0
Pros: The rooms were nice, and the staff was fantastic. The nightly reception, and breakfast.
Cons: Construction in lobby areas, cable went in and out, no towels by pool even after asked front desk.
Mediocre 3.7
Pros: They walk n the room be for check out right after getting out the shower the food was bad and didn't tas good at all
Cons: Clean
Okay 4.8
Cons: My room smelled like decades of cigarette smoking had occurred there. It was very concerning and smelled terrible. I couldn't get a good nights sleep.
Mediocre 2.0
Cons: For a $200 we got stincky room with water stains on the celings, definitely overpriced.
Embassy Suites by Hilton Philadelphia Airport - Philadelphia
Rated no. 6
7.6
Good 7.6
Based on 1,355 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.0
Facilities
8.2
Location
8.3
Overall
7.8
Overall 7.6 Good
Based on 1,003 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
8.2
Location
8.3
Overall
7.8
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
8.6
Overall
8.0
Cleanliness
7.8
Comfort
7.9
Location
8.2
Services
7.5
Staff
8.2
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
8.0
Overall
8.6
Cleanliness
7.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.5
Cleanliness
8.2
Comfort
8.1
Location
8.5
Services
7.9
Staff
8.4
Cleanliness
7.8
Comfort
7.9
Facilities
8.6
Location
8.1
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Facilities
8.8
Location
8.5
Overall
8.5
Cleanliness
8.0
Comfort
8.0
Location
8.3
Services
7.6
Staff
8.4

Okay 5.0
Cons: Too expensive.. I didn't recieve refund
Excellent 9.0
Pros: Everything breakfast could be a bettet
Cons: How clean and quiet 😇
Mediocre 3.0
Pros: Breakfast was solid enough
Cons: There is a disconnect between the rates offered by booking and the rates that Hampton charged when leaving. A near $200 difference
Mediocre 3.0
Pros: Room not to my standard as before
Cons: Toilet , not enough soaps & tissues
Poor 1.0
Pros: Nothing my first room had bug in the bed the second room was run down
Cons: My ROOM HAD BED BUGS THE STAFF COULD CARE LESS HAD ME WAITING TO CHANGE ROOMS AND WHEN I DID CHANGE ROOMS THEY PUR ME IN A DOWN GRADE ROOM WHERE NOTHING WAS UPDATED
Good 7.0
Pros: Location
Cons: Bathroom wasn¿t cleaned well. Toilet didn¿t flush well.
Good 6.0
Pros: Location
Cons: Not clean! Hair in tub! No soap ! Billing problem,¿¿
Good 7.0
Pros: Staff was great. Clean comfy beds.
Cons: Sketchy area.
Good 7.0
Pros: The staff was very friendly!
Cons: It needs updating in the room (carpets, comforter, shade was not working, ac unit was noisy, commode is old) and hallways carpet old and odorous. I¿ve machine not working.
Excellent 10.0
Pros: The friendly staff and the fact that they provide a to go breakfast
Poor 1.0
Pros: Room was clean, bed as fine
Cons: Bathroom was falling apart LOUD appliances LOUD street noise
Excellent 10.0
Pros: The whole experience was great from the helpful staff to the clean room to the shuttle service. Simply awesome!!
Cons: I wish some sort of breakfast could be available for early flyers. 0600 is early for a full breakfast but maybe something could be available earlier
Good 6.0
Pros: Staff was nice. Breakfast was included.
Cons: Wifi did not work in my room and my friend¿s room in another floor. They changed my credit card $18.37 without explanation besides deposit. I have no idea what it this for. Also my room did not have shampoo.
Excellent 8.0
Very nice hotel, friendly staff, wonderful Breakfast, clean, enjoyed the outdoor Pool. Nothing negative to say. Would Definitely stay here again!
Good 6.0
Pros: Location to where we were headed the following day was great. Breakfast was very good.
Cons: Reserved double room got there and didnt have a room with two beds for me my wife and kids. Parking lot was full no place to park when we arrived. Got a king and sofa bed room no sheets or blankets for sofa bed.
Excellent 10.0
Pros: The staff being friendly and willingness to help.
Cons: The bathroom sink & tub drains were extremely sluggish.
Excellent 10.0
Cons: Hotel employee gave excellent customer service skills thank you keep up the Great Work
Good 6.0
Pros: Staff was very nice and helpful
Cons: Furnishings looked very old. Cigarette burn marks on furniture. AC units looked very dirty
Poor 1.0
Pros: The two older men serving breakfast were amazing and provided the best service.
Cons: The pool was closed and filthy-advertised as open. Soiled blankets and we were told theyre at capacity and couldn¿t offer another. The hotel is LOUD. It sits on a road where EVERY night there were car races until 3AM. None of us slept. Worst choice eve
Excellent 8.0
Pros: It was small and easy to get around
Cons: lol i didnt know about the breakfast
Poor 1.0
Pros: It¿s air was on
Cons: The man at the desk lied twice. The room was not clean and I was promised a call back from the manager and it did not happen
Mediocre 2.0
Pros: Location
Cons: Tub was clogged
Excellent 10.0
Pros: Everything
Mediocre 2.0
Cons: Room smelled musty carpet dirty they had the power strip for tv and lamps ducked taped so lights and tv wouldn¿t work
Excellent 10.0
Pros: The staff were great. The room was clean.
Cons: I have no complaints.
Poor 1.0
Pros: It was a great location, other than that the experience was pretty bad.
Cons: They charged me through the site and on my credit card as well. They told me it was a deposit for the room but what hotel charges $315 and also $25 for a deposit. When I asked them about it they said they there was no record of it. They also double booked
Excellent 10.0
Pros: The traditional breakfast buffet was modified due to COVID. They had a very nice gentleman serving breakfast to the guests. There is a little menu at each table and he will come take your order and bring it to you. I loved it! :)
Cons: just the pillows, but they weren't so bad to deserve any less of a rating! If you have a favorite pillow at home - bring it with you. Otherwise you'll get a standard hotel pillow.
Excellent 8.0
Pros: They served real breakfast with a waiter. It was wonderful. No bag breakfast. Their was a clean room tag on the door. Cleaning service. In room safe (that work) and laundry.
Cons: Not on this stay.
Excellent 10.0
Pros: By far the best Hampton Inn I have stayed at. They just took time for the detail. An average hotel with pride in their service. From the front desk to the food server to the cleaning people. Excellent job!!!
Cons: N/A
Good 6.0
Cons: Non comments
Okay 5.0
Pros: Very clean
Cons: Someone was smoking in a room near ours and it stunk up our whole room. I couldn't sleep.
Good 6.0
Pros: STAFF CLEAN
Cons: ROOM WASNT READY COULDNT CHECK IN TILL AFTER 5. SHOULD GET SOME INCENTATIVE
Okay 4.0
Pros: Free parking, front desk staff were excellent
Cons: First room had leak in the bathroom sink and the entry light didn’t work. The bathroom needs some serious attention. Looks run down. In the second room, I found an earring on the floor that wasn’t mine. Yuck! That made me que
Poor 1.0
Pros: Price not correct no good money hold
Okay 5.0
Pros: Close to the airport and highway
Cons: The area and the parking lot seemed unsafe
Good 7.0
Pros: The location of the airport. Nice helpful staff.
Cons: Grab and go breakfast was full of sugar items. Cleanliness could be better.
Okay 5.0
Pros: Front desk staff was very professional and polite. Free parking and free breakfast. Free WiFi that didn’t give me any issue wit my multiple devices. Bed was comfortable, mini fridge and microwave. Nice size room with rather large bathroom
Cons: The room it’s self was not cleaned properly, juice stained end tables, whole room was dusty, old soap scum on shower shelves and bottom of toilet dirty and stains on the mattress cover.
Mediocre 3.0
Pros: The name
Cons: Old and not worth --- bucks
Excellent 8.4
No complaints. Its within a few minutes of the airport and runs a efficient shuttle service. The reception staff was very pleasant and made the check-in/out process quick and painless.
Mediocre 2.0
Pros: Nothing. Rude staff refused to honor our Kayak reservation for 2 double beds (I was traveling with my 83yo father for a funeral). They argued for over an hour refusing to do anything but provide a “roll away” bed in a room without space for it. Hotel was full of high school athletes and was completely overwhelmed. Breakfast service was atrocious - one elderly lady trying to provide food and clean up after waves of teenage pigs destroyed they breakfast area. We attempted to eat - ended up having a couple sausage links and a piece of bread - I’ve been in a lot of 3rd world countries, this scene would compare to some of them.
Cons: Hotel refused to honor points (I’ve been a Hilton Customer 39 years) because stay was booked through a third party. Room was never cleaned even after a request directly to the housekeeper. Teenagers running up and down hallways until 4am. Took over an hour of arguing with management to obtain lodging despite a confirmed reservation 3 weeks in advance. I will be contacting Hilton today as well. I cannot recall ever being treated with more condescension and lack of decency. Advice - Do Not use a 3rd party booking - I ended up spending $475 for 2 nights in a Hampton Inn!!! (I’m still trying to figure that out but room was prepaid through Cancelon) apparently tacked on fees. I highly recommend staying anywhere BUT here. There are probably over a dozen hotels within a mile you should consider any of them. The ONLY possible advantage is that there is a Ruby Tuesday next door. It’s isn't great either but you can get something if you have to arrive too late to find anything else suitable.
Excellent 10.0
Pros: The management and team at this facility should be commended for their outstanding service. I have used this facility for international business travel and will continue to use them again. They are clearly the stars of Hilton family hotels in the region.
Good 7.4
Pros: The location is great if you are traveling on business - especially if using the airport. And the staff at the hotel are excellent. There is ample parking and the breakfasts are very good. The Ruby Tuesday's next door was great for dinner.
Cons: The hotel needs updating. The room was not tech friendly - lacked USB ports and enough outlets. The carpeting is very worn. The bed was ok, but a little too soft - perhaps just needing newer mattresses. However, everything was clean and well maintained for the age of hotel.
Poor 1.0
Pros: Nothing terrible service
Cons: The staff are lazy
Okay 5.0
Pros: Where it was at. Next to Ruby's Tuesday and Wawa
Cons: The tub was dirty. The refrigerator didnt really work
Poor 1.0
Pros: Iocation
Cons: Rude and dirty
Okay 5.0
Pros: The ice machine was a nice feature.
Cons: The maid service was terrible!
Mediocre 3.0
Pros: The staff was very freindly and accommodating and the breakfast was very nice.
Cons: This hotel was not indicative of other Hampton Inn. When I arrived I was informed that the hotel endured 4 million dollars in renovations however the room did not appear that way. The faucet, tub and shower leaked. It was terrible.
Poor 1.0
Pros: Staff
Cons: Run down, loud, smelled,
Mediocre 2.0
Pros: Breakfast
Cons: Terrible parking provisions. Had to drive two miles to an offsite commercial parking complex. The hotel shuttle that we followed us DID NOT wait for us to take us back to hotel. We had to find our own way back. We filed a complaint with the desk clerk
Excellent 10.0
Pros: This hotel was everything we wanted: clean, comfortable, and close to where we wanted to be. Breakfast was good. Room was spacious and very clean. i would return to this hotel if I came back to Philadelphia.
Excellent 8.0
Pros: Staff was very friendly and helpful
Cons: Bathtub had draining issues
Okay 4.0
Pros: Location
Cons: The hotel must understand exactly what is needed to keep a 3 star rating. They do that and NOTHING more. There is no way to hang up clothing. There are advertisements all over the place. The rooms are dark.
Mediocre 3.0
Pros: It was clean and the room was spacious.
Cons: check in time was posted to be 3:00. when we arrived at 4:00 our room was not ready. We waited until 5:30 before we could get into our room. There were approximately 30 people in the lobby during this time, all of whom were waiting to get into their rooms
Good 7.7
Pros: Very welcoming and gracious night manager.
Cons: Free breakfast was not good. Price for the room was high enough that the breakfast could be improved. Poorly prepared hot food.
Excellent 10.0
Pros: Getting to Center City was very convenient and the driver to the Eastwick station was very good and courteous. I did not see the renovations as a problem and the front desk was very friendly in explaining the details of the hotel.
Excellent 8.8
Pros: Room was comfortable-free parking
Cons: No help with baggage
Good 6.0
Pros: That it was really close to the airport.
Cons: No fridge in the room.
Excellent 9.6
Pros: The staff was VERY accommodating. We needed a pack and play for our grandson and they brought one for us no charge and even offered to set it up. They also brought him some milk when we ran low. Wonderful staff. They even told us that when we return our rental cars that if we call them from the airport they send someone would bring us back to the hotel so the we didn't have to worry about it beore our 7am flight.
Cons: Price was a little steep.
Excellent 8.3
Pros: Room was very clean, the bottom of my 5 yr old's socks stayed white. Comfortable rooms, friendly and accommodating staff, no parking fees, laundry facilities, nice complementary breakfast. All the water, tea, & hot chocolate you can handle. Quick easy drive to UPA Hosp. We will stay again.
Excellent 9.6
Pros: Beds were very comfortable, staff was friendly, rooms were spacious and hotel even offered free wifi, free breakfast and free parking. Great deal!
Cons: nothing
Hampton Inn Philadelphia/Airport - Philadelphia
Rated no. 7
7.6
Good 7.6
Based on 1,003 reviews
Details
Reviews

Cleanliness
7.9
Comfort
8.1
Facilities
7.4
Food
10.0
Location
8.2
Overall 7.6 Good
Based on 938 reviews
Cleanliness
7.9
Comfort
8.1
Facilities
7.4
Food
10.0
Location
8.2
Cleanliness
8.0
Comfort
7.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
10.0
Facilities
10.0
Food
10.0
Location
10.0
Overall
10.0
Cleanliness
7.6
Comfort
7.8
Location
7.8
Services
7.3
Staff
7.9
Cleanliness
8.2
Comfort
6.6
Facilities
7.2
Location
7.6
Overall
7.0
Cleanliness
8.0
Comfort
8.2
Location
8.2
Services
7.8
Staff
8.3
Cleanliness
8.1
Comfort
8.3
Facilities
8.0
Location
8.3
Overall
8.0
Cleanliness
8.1
Comfort
8.2
Facilities
7.2
Location
8.5
Overall
7.0
Cleanliness
7.7
Comfort
7.7
Location
8.3
Services
7.6
Staff
8.2

Good 6.0
Pros: Great staff it was okay
Cons: Need renovation. But The hotel has roaches in the room . Deep cleaning from outside to inside
Poor 1.0
Cons: Multiple instances of calling the hotel and never receiving an answer; phone just rang and rang. When was able to reach someone, was told conflicting information from various staff members. This included late arrival information and airport shuttle info
Excellent 10.0
Pros: Location
Cons: The 250$ hold on credit card
Excellent 10.0
Pros: The Front Desk Clerk was so professional and Courteous.
Cons: None
Okay 5.0
Pros: It was cute or whatever
Cons: The damn pool is closed
Mediocre 3.0
Cons: After paying the initial fee for the hotel room, I had to pay an additional $250 for incidental charges, which is fine. But, after check out I was supposed to have that charge reversed and returned to my bank account. They did not return it
Poor 1.0
Pros: Nothing. The room was ok. The staff was horrible. Location is ok but if they never answer the phone then you have to pay a taxi to get there. Worst night ever of travel I've had.
Cons: Yes, they never answered the phone so I had to take a taxi to the hotel instead of the shuttle. Then when I get there they don't have the room that I book o er three weeks ago. To make it even worse I called the hotel on my layover and let them know the p
Okay 4.0
Cons: The hotel overall has a terrible smell in the hallways of the room floors. Bedding was not clean.
Excellent 9.0
Pros: Front desk staff very helpful
Mediocre 3.0
Pros: Close to the airport
Cons: The cleanliness
Excellent 10.0
Pros: My wife enjoyed the free pool table and lounge / bar area as well as the spacious room. The staff were also very friend and help as well.
Cons: The only thing I did not like was that on the one side of this hotel is facing a highway and I think that the hotel should look at options to help dampen and reduce the noise. I found it difficult to sleep when your hearing a race track outside
Okay 4.0
Pros: Location
Cons: Lost power around 10:30 pm and never found out y and was out for awhile
Excellent 10.0
Pros: The location
Cons: No
Poor 1.0
Pros: Not a thing Had to come there for a funeral and had stayed in this chain before. Nothing near the quality of the place in different cities
Cons: Filthy, Marijuana smoke smell everywhere, and very noisy in hall ways until daylight. Called front desk and nothing changed. Front desk clerks are unfriendly and rude. This pace had NO redeeming qualities
Excellent 10.0
Pros: Very very clean beds very clean comfortable room good size
Cons: No restaurant
Poor 1.0
Pros: Free parking
Cons: The hotel is nice but when booking no warning that no amenities “available . The breakfast was not available as well. This is the only reason I chose this spot plus weekend rate was a bust as well, I was disappointed. Help!!!
Good 6.0
Pros: Clean
Excellent 10.0
Pros: The lady at the front desk was especially great! Wanted to surprise my gf for our one year anniversary and she was able to give me a heads up when she arrived!!! Great stay and great turnout. Thanks again I’ll definitely be back in the near future.
Cons: I hate the entry and having to remember to bring the ticket and my ticket actually got bent and I was stuck at the gate and had to turn around to go back to the hotel to get it rectified.
Excellent 10.0
Pros: Staff was very accommodating and knowledgeable. They were friendly and answered our questions about eating in the are and tours.
Cons: Only negative thing was no ice machine on floor . Although the person at the front desk immediately got ice when we requested.
Excellent 10.0
Pros: The staff was awesome every single staff member We came in contact with had a pleasant attitude and a huge smile on there face and happiness in their voice. I would highly recommend the aloft to friends and family
Cons: Only down side was they didn’t tell you you had to pay to park on a daily basis.
Excellent 9.0
Pros: Bar area and games
Cons: Was not close to everything as we expected
Mediocre 3.0
Cons: I've never had to pay extra to park at a hotel. I travel a lot and this is the first time I've ever experienced that. Left a really bad first impression. Won't stay here again
Okay 4.0
Pros: Room was good
Cons: Noisiest room I've stayed n maybe ever! Heard every single car, bus, truck and motorcycle that passed ALL night
Poor 1.0
Pros: Nothing
Cons: The building has sound issues you can hear everything in the next room. I asked before leaving about the parking costs they told me I could go in and out. Turns out the person misspoke And the next clerk said it was too late and gave me a death stare
Okay 5.0
Pros: Clean and modern rooms. Comfortable mattress, high quality linen.
Cons: Noisy, they provide ear plugs at your beside. Charge for everything except coffee and water.
Okay 5.0
Pros: Airport shuttle
Cons: Room had peeling paint/sheetrock in multiple places. Breakfast came in a paper cup and was awful.
Okay 5.0
Pros: It's in a great location
Cons: I didn't like that I had blood or dark marking on my bed sheets.
Poor 1.0
Pros: Nothing....The guy working the front desk was HORRIBLE.....
Cons: The guy at the front desk was very sarcastic; need to be FIRED!!!!!
Okay 4.0
Pros: We liked that the hotel was close to the airport and that there was a shuttle to pick us up after our flight.
Cons: The staff was rude. The room reeked of pot. The pool was closed. The kitchen closed at 10pm. The breakfast wasn't included. The "snack" prices were ridiculous (a half pint of milk was $2.70. To put that into perspective, that is $43.20/gallon of milk)
Good 6.0
Pros: Desk employees were very friendly
Cons: Hotel's overall cleanliness could have been improved
Mediocre 3.0
Pros: The pillows and bed were comfortable and the noon check out was nice.
Cons: Very noisy and smelled strongly off marijuana.
Mediocre 2.0
Pros: Location close to the airport.
Cons: Front desk staff not very helpful when asked questions.
Poor 1.0
Pros: When I finally checked out!
Cons: I pretty much was not happy with anything. It goes without saying that I'll never stay there again!
Good 7.0
Pros: Nice place t stay
Cons: They charge me extra $14.70 and i don't know for what
Good 6.0
Pros: Staff was nice,
Cons: ROOMS WAY TOO SMALL, NO RESTURANT, TOO MUCH MUSIC AND LOUD.
Okay 5.0
Pros: Friendly staff.
Cons: Our room smelled like feet. The mirror was cracked. Noise from the hall and outside all night. Compared to other Aloft hotels, this was a disappointment.
Good 7.0
Pros: The price.
Cons: The room air conditioning unit (fan) rattled constantly. The traffic noise in the 1rst floor was very loud whereas we had to leave the a/c unit on.
Okay 4.0
Pros: Location near the airport and airport parking. Nice large rooms
Cons: Noisy. Lots of families with kids screaming and carrying on late at night. Never would recommend for a business traveler.
Good 7.0
Pros: Staff was friendly, helpful. Modern interior design appealing
Cons: Damp smell in 1st floor room. Pool water cool for March visit.
Poor 1.0
Pros: Location relative to the airport and an on time shuttle.
Cons: The blackout that lasted 2 hours basically didn't allow me to take a hot shower, enjoy any television (or charge any electronic devices, and forced me to eat the food I ordered by the light of my cell phone. Not pleasant.
Good 6.0
Pros: Alofts are consistently good rooms wherever they are located.
Cons: I have always enjoyed Aloft but during this stay someone on my floor was smoking very nasty smelling marijuana. I reported it but the staff could not locate which room it was since the smell permeated the whole floor. On another occasion music was loud
Good 6.0
Pros: Location, shuttle service
Cons: Room was not cleaned and staff did nothing about it after calling them.
Good 7.0
Pros: 1. Price 2. Friendly staff 3. Room was clean 4. Bed was comfortable
Cons: 1. Pay $12.00 for parking -- pay at the machine in the lobby. 2. Location is super close to the road - I use a sound machine when I sleep and the road noise was still really loud.
Excellent 10.0
i enjoyed my stay, very clean. The location was good. I enjoyed the pool and exercise room. The bar was good, helped me wind down at the end of the day. I slept very well.
Poor 1.0
Pros: The staff was friendly
Cons: The smell. You couldn't escape it, and it didn't improve, despite their attempts to mask it with fragrance. The carpets were dirty and overall, it was extremely poorly lit (I guess they don't want you to see the filth). The "food" was horrible as well.
Good 7.4
Pros: Clean, nice desk staff.
Cons: When I picked up my luggage I called the hotel to find out where I should stand for a shuttle pickup, I was told they would send someone right away. 20 minutes later I called because the shuttle had not arrived. They said someone was right there. I called 10 minutes later, again they said someone was right there. They finally showed up over 30 minutes after my first call. Had I originally been told it was going to take that much time, I would have gladly paid for a taxi to go the 1.5 miles to the hotel. After a long day of travel delays, a late night arrival, this additional wait was frustrating.
Good 6.0
Pros: Shower
Mediocre 3.0
Pros: The layout of the hotel was pretty neat. The back lounging area was super chic.
Cons: There was so much I did not like where to begin... The bar: I asked for a side of olives with my glass of wine. The olives had a weird, uriny smell/taste. The staff: The night crew was rude and a security guard even asked to buy a cigarette off of
Mediocre 3.0
Pros: It was very modern/trendy. Liked the layout of the room.
Cons: Had to go to the lobby for ice. No microwave in the room. No restaraunt. Location was horrible. No where to eat unless you drove or paid for transportation.
Excellent 10.0
Pros: Our shuttle showed up the second we walked out of the airport. From then on it was easy breezy: quick check in, slick room, clean pool, friendly staff, great stay!
Cons: Not much for food selection on-site and the coffee options were limited.
Mediocre 3.0
Pros: The toilet leaked & didn’t flush. Pieces of the base boards & wall was falling. Ac was really loud. So not worth the $----
Poor 1.0
Cons: There were bed bugs on bed. Felt them on my leg and saw them
Mediocre 3.0
Pros: The lobby had a bar, pool table and lounge area
Cons: Tiny fridge, no bathroom fan, pool was freezing, upon check in one of the receptionists was busy congregating with friends while the other worked, the gym was so small it actually deterred my work out, a/c non adjustable, had to pay for late check out
Mediocre 2.0
Pros: close to airport
Cons: water temperature in sink and shower was set to near boiling with no way to adjust it; showering wasn't possible with it so hot as it burned our skin. SPG discount of 5% for booking wasn't applied to our account since we booked through third-party (only because SPG made our account inactive and required us to call customer service to restore); faucet was covered in orange mold; shower window was covered in black mildew / mold. sad that Marriott is now merging with SPG as we have status with Marriott & wanted to check out an SPG hotel, such as the Aloft. Had a horrible experience with SPG so far.
Mediocre 2.0
Cons: I was charged even though I called and cancelled immediately. The hotel manager has not called me back and I still have not received a refund even though I did not stay there.
Good 6.2
Pros: Rooms were clean.
Cons: Did not get the room I paid for because they sold out of rooms that said where available online. I understand things like that happen but I was not apologized to for the inconvenience and was felt to feel like it was my fault for using a third party website. Had I either gotten the room I paid for or was apologized to i would have given a higher rating.
Mediocre 3.0
Cons: I was with two small children and the room did not have a bathroom door which made it difficult to shower and use the bathroom. I told the staff but the problem was not resolved
Okay 5.7
Cons: The heat does not work which in turn taught me the flu
Okay 5.1
Pros: The vibe is fun and the atmosphere was hip and fun.
Cons: The bed was hard . The tv didn't work properly . The pool was dirty. Breakfast was horrible.
Good 6.0
Pros: The staff were very friendly and attentive.
Cons: There seemed to be several parties being held in the building. It was extremely loud with children and adults who didn't seem to settled down until after 2 am. Also there was a lot of banging on the walls.
Excellent 8.5
Pros: Comfortable bed, clean room, even though near the airport, the room was quite, no noise from the airplanes.
Cons: Hallways needed vacuuming,
Aloft Philadelphia Airport - Philadelphia
Rated no. 8
7.6
Good 7.6
Based on 938 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.9
Facilities
6.2
Location
8.4
Overall
6.6
Overall 7.5 Good
Based on 409 reviews
Cleanliness
7.9
Comfort
7.9
Facilities
6.2
Location
8.4
Overall
6.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
7.7
Comfort
8.1
Location
8.1
Services
7.5
Staff
8.2
Cleanliness
9.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
6.0
Comfort
6.5
Facilities
6.5
Location
6.5
Overall
7.3
Cleanliness
8.1
Comfort
7.9
Location
8.4
Services
7.5
Staff
8.0
Cleanliness
7.9
Comfort
8.5
Facilities
6.0
Location
8.4
Overall
6.0
Cleanliness
7.9
Comfort
7.9
Facilities
5.7
Location
8.5
Overall
6.1
Cleanliness
7.5
Comfort
7.6
Location
8.3
Services
7.1
Staff
8.0

Excellent 9.0
Pros: Easy shuttle. Joshua at the front desk was very friendly, professional and accommodating. Went out of his way to see that things went right.
Cons: Toilet ran all night. Shower did not work well.
Excellent 8.0
Pros: The staffs they work there very helpful and presentable the room super clean
Cons: The water brusher was very weak you can’t have normal shower, and it was my booking free cancellation and payment on arrival but they charged me before I arrived without even ask me .
Okay 5.0
Pros: Bed was decent
Cons: Hard time opening the door with the key. One lamp missing a light bulb and the remote control needed a battery.
Excellent 9.0
Pros: The bed was very comfortable and the room was a good size. This hotel does not have a bathtub. When I called the front desk they arranged to put me into one of the few rooms with a tub. The bar downstairs offered a modest selection but the food was good as was the service. During my stay the ice makers on each floor were not working but the staff provided ice from the desk and the front desk staff went above and beyond to make my stay comfortable and welcoming. Finally, the airport shuttle was easy, came every 20 minutes, driver was great and made it simple to get to an early am flight.
Cons: No bath tub and no breakfast service.
Poor 1.0
Pros: location
Cons: It was old/dirty/front desk staff was incompetent upon check in. Gave us the person in front of us, their keys. Not ours. Shower barely cut on and when it did the water would go from blazing hot to ice cold. I’d never stay here for pleasure. I just needed a few hours of rest before a flight. Between the horrible shower and uncomfortable bed, I didn’t get any.
Mediocre 2.0
Pros: Not much
Cons: Room was dirty. Telephone didn’t work. Some electrical outlets didn’t work. Toilet seat was cracked. Shower shut off was broken/malfunctioning. I could go on.
Poor 1.0
Pros: location
Cons: the room furniture, bathroom , carpet was old. the lobby was pretty but the room was certainly outdated.
Excellent 8.0
Pros: Everything was good. Clean room for an overnight stay.
Cons: It was an error on my part but I thought parking for the hotel was free with the stay. I probsbly would stay somewhere that it was included.
Excellent 9.2
Nice hotel and staff. Most importantly was the 24/7 free shuttle to and from the airport and the long term hotel parking lot.
Okay 5.0
Pros: Comfortable bed
Cons: There was a howling dog next door. The owners must have left him alone. The phone didn¿t work so there was no way We could call anyone.
Mediocre 3.0
Pros: Quiet and comfortable bed.
Cons: food and beverage service Generally depressing. Initial $76 overcharge ($---)
Okay 5.0
Pros: Location
Cons: Was not clean, hvac was hanging from the wall, breakfast was 1 hour long-don’t sleep in
Good 6.0
Pros: The room was clean
Cons: Staff was not as helpful as I thought it would be..
Good 6.5
Pros: Quick easy access to the airport. Free shuttle. Clean.
Cons: Small rooms, front desk staff were not friendly at all. Didn’t even notice when someone walked into their empty lobby. Seemed put out to answer questions. Restaurant was over priced for what you received.
Poor 1.0
Pros: i WAS HORRIBLT TREATED BY THE FRONT DESK HOTEL MANAGER
Cons: EVERYTHING!
Excellent 10.0
Pros: Close to city attractions I was visiting , clean.
Okay 5.0
Pros: Proximity to airport.
Cons: Weathered room.
Excellent 10.0
Pros: Great hotel for the price.
Cons: N/a
Excellent 9.0
Pros: Was an overall great experience.
Excellent 9.0
Pros: It was clean, comfortable, and convenient.
Cons: Hotel guests did not receive discount parking.
Excellent 8.0
Pros: My stay was very pleasant. The room was extraordinarily clean and everything was easy including the wi-fi. The bar/restaurant was also inviting and the food and service surprisingly good for a hotel.
Poor 1.0
Cons: All the charges are hidden. There was no mention of the parking fee
Okay 5.7
Pros: Inexpensive rates
Cons: Parking was difficult, and not very accommodating. Each time you left the property you had to get the ticket validated. I also found the bedding and towels over used, and dingy.
Good 6.0
Pros: Close to airport and has other hotel properties within walking distance. It's close to major highway
Cons: Room was standard. Bathroom very small. Rusting inside tub
Excellent 8.0
Pros: Really close to the airport. Parking available. Was offered coffee for my trip to the airport so nice hospitality.
Cons: I took a really long time for the shuttle to pick me up from the airport. So a suggestion would be better communication about time expectation?
Excellent 10.0
Pros: Very Clean and friendly staff. Food was great however way overpriced.
Excellent 10.0
Pros: Location and price
Cons: None
Excellent 10.0
Pros: The staff was so helpful and attentive.
Cons: No
Okay 5.0
Pros: The bed
Cons: Couldn't even watch the news on television, the remote control light showing order with that kind of money a night, to me it's a SHAME on a big name hotel like that. Also I'm Toilet sink glogged up and slow flushing. Very poor.
Good 6.0
Pros: The staff were super friendly and nice.
Cons: There was a pair of shoes left behind by some other guest under our bed. They didn't clean and dust well. Breakfast crumbs were still on the counter in plain sight. Beds were made hastily. The bed and pillows were not comfortable.
Excellent 8.0
Pros: Fairly priced dining in the hotel.
Poor 1.0
Pros: nothing
Cons: The extreme lack of cleanliness, paint peeling, rusty lights, dirt on bed covers, dirty - uncomfortable in all respects
Poor 1.0
Cons: If you want to lose your luggage with no refund, book it. We lost our luggage at complimentary shuttle, probably since the driver stayed in shuttle and someone at early terminal pulled our luggage out without putting it back.
Okay 5.0
Pros: Location
Cons: The doors and hallways are dated and there is a musty smell n the hallway. There was also a glob of hair in the shower on the wall that was it for me. Won't stay again but enjoyed the visit.
Mediocre 2.0
Cons: Hotel peak hr. 1 person at the desk. Rm 253 bathtub plugged & filled w H20. Tub faucet wouldn't turn off. Ran all nt. Called for a room chng, no response. LG AC panel open & exposed. Dust blowing from large open a/c panel. Son asthmatic. Rm small.
Okay 4.0
Pros: Good location and free shuttle
Cons: This hotel was not updated at all and smelled like cleaning products in the hallway. The shower faucet did not shut off in multiple rooms.
Good 6.2
Pros: The woman at the front desk was very friendly and helpful. We checked in late (nearly 2 a.m.) and she was energetic and kind.
Cons: The hallways and room are a bit grungy. It didn't seem as clean as it should have been. We waited a long time for the shuttle to pick us up.
Mediocre 2.5
Pros: Hotel is close to the airport
Cons: After checking in, I went to my room only to find that it was already occupied by another person. After returning to the lobby, I had to wait for about 20 minutes before being there were no more available rooms and went to stay somewhere else.
Excellent 8.8
Pros: Staff were nice, comfortable bedding, great location away from the heaviest PHL traffic, but wth quick access to downtown.
Cons: No complimentary breakfast, wifi not immediately available, room was jammed, had to push pretty hard to open it.
Excellent 10.0
Pros: We checked in after 9pm and were gone by 4am for an early flight so we were only here a few hours but I was pleased with hotel. Clean and comfy. Shuttle to airport ran on time and the front desk was helpful at Checkin and even more at checkout...my son needed a pencil to do homework on the flight and the clerk found one but had to run to the hotel next door to have it sharpened, talk about above and beyond at 4am on a 20 degree morning!!
Good 7.4
Pros: CONVIENT
Cons: CLEAN
Okay 5.4
Pros: The young lady at the desk could not have been nicer, warmer or kinder. She was the highlight. In addition, this hotel has a lovely lobby and is very convenient to the airport with a shuttle service every 30 minutes.
Cons: Unfortunately, this hotel was beyond dirty. Someone else's hair in the sink and tub, films of dirt on the carpet near the walls, and a terrier-sized hairball of filth emerging from the air filter in the conditioning unit. The ceiling looked like it had fallen in and been hastily patched. The furniture was lovely, and new, but placed inside a room that had all of the charm of a gas station restroom. I would expect better from Starwood.
Mediocre 2.0
Pros: Nothing
Cons: It was a horrible place to stay it smells horrible the service is horrible the rooms are horrible I would never stay there again in my life
Excellent 8.0
Pros: Allowed me to hold my reservation when my flight was delayed
Cons: "Get A Room" reported that a CSR had to verify that my flight was delayed. REALLY!?!
Four Points by Sheraton Philadelphia Airport - Philadelphia
Rated no. 9
7.5
Good 7.5
Based on 409 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.7
Facilities
8.0
Location
7.9
Overall
8.3
Overall 7.3 Good
Based on 535 reviews
Cleanliness
7.6
Comfort
7.7
Facilities
8.0
Location
7.9
Overall
8.3
Cleanliness
7.3
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
7.3
Cleanliness
7.9
Comfort
7.9
Location
8.0
Services
7.6
Staff
8.4
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
7.2
Comfort
7.4
Location
7.8
Services
7.1
Staff
7.6
Cleanliness
7.3
Comfort
7.6
Location
7.8
Services
7.4
Staff
8.1
Cleanliness
7.6
Comfort
7.7
Facilities
10.0
Location
8.1
Overall
10.0
Cleanliness
7.5
Comfort
7.4
Location
7.8
Services
7.3
Staff
7.8

Excellent 9.0
Cons: I was told the charge would be 138.48 and we were chargesd 183.42?????!!!!
Excellent 9.0
Pros: Breakfast was excellent. I have been staying in Philadelphia a lot lately (family member at UPenn Hospital) and it was very nice to have a hot breakfast and not just a grab and go like most places do. Room and lobby were very clean! The tv stand in the room was broken and I forgot to mention that to the front desk. It was not an issue for me as I was only there one night, but just want to make sure it is known that is was like that at time of my check in.
Cons: With having a coffee maker in the room, I wish tea bags were available as well. But it is very rare that I see that at any hotel
Excellent 9.0
Pros: Clean well appointed room. Friendly staff
Cons: Nothing
Mediocre 3.0
Pros: Clean & quiet
Cons: Did NOT have the amenities that I specifically asked for in order to make my trip successful
Excellent 9.0
Pros: Excellent location!The hotel staff are helpful and friendly.
Cons: I think it is not fair to charge guests parking.
Poor 1.0
Pros: Charge for parking
Cons: Paying for parking
Excellent 8.0
Pros: Location, accessible
Cons: Parking fee, no cleaning of the room until departure. Also, limited accessible parking (ex: near the side entry doors).
Good 6.0
Pros: They had breakfast, a travel crib for our baby, and a fitness room
Cons: The pillows were very lumpy, and you could hear loud cars driving by and airplanes all night.
Excellent 8.0
Pros: Great location! I needed easy access to 95.
Cons: I did not appreciate paying for parking, since I was a guest, I thought that was truly unfair. My rating would most likely have been higher...if it were not for parking fees.
Excellent 9.0
Pros: The free continental breakfast.
Cons: No I liked everything about the hotel.
Okay 5.0
Pros: Hotel was great
Cons: Location was not good. Drag racing all night and people doing donuts in the intersections
Excellent 10.0
Pros: The staff is always friendly and the hotel is comfortable
Cons: No real breakfast
Mediocre 3.0
Pros: Great proximity to the airport
Cons: the room was not clean and had a mildew smell - had to close the bath door so as to minimize any health risks. There were drag races in the adjacent parking lot late at night that persisted - meaning staff didnt notify authorities to fix the problem.
Poor 1.0
Pros: Quiet
Cons: Staff was rude
Okay 5.0
Pros: Location and staff
Cons: Smoke smell in the hall way Smoke alarm went off at almost 2am Sunday morning Lost electricity at 7am Monday morning for almost 2 hours had to shower and dress in the dark
Excellent 8.0
Pros: Clean. Close to airport.
Cons: No hot breakfast though it is advertised as such. Had to ask for soap 3 times before it was delivered.
Excellent 10.0
Pros: It was close by and spacious
Cons: Customer service
Okay 5.0
Pros: The room was nice
Cons: The hotel did not salt the sidewalk, it was very icy alot of people were sliding and falling
Excellent 9.0
Pros: The location and staff
Cons: A rodent got into my car parked at the handicap spot
Excellent 10.0
Pros: The atmosphere
Cons: No
Excellent 8.0
Pros: The location and room
Cons: The staff was not friendly. Was not a pleasant experience dealing with the gentleman. He had no welcoming attitude at all. He charged me for parking and did not tell me when I gave him my card. I’ve never been charged fir parking before.
Excellent 10.0
Pros: Professional staff
Cons: No
Okay 5.0
Pros: The price.
Cons: I did not like the fact that I was being charged $10.00 a day just to park in the lot. For that reason I will not stay at that hotel again.
Poor 1.0
Pros: Nothing at all.
Cons: Yes first of all I asked would I be able to add my associate explore form for my rate. She said yes. The when it was enailed to her she then stated I can inly take 10 off... Im confused you said I could. Then 3 days later i asked for 2 towel and said no
Excellent 10.0
They have a grab and go breakfast which works for the way of the new world now
Okay 5.0
Pros: Good place to stay
Poor 1.0
Pros: Close to airport.
Cons: Smelled like someone just smoked a blunt in the room. Sink was filthy and food and garbage were under the bed. Worst hotel I have ever stayed out!!!
Poor 1.0
Pros: Nothing customer service was terrible and the rooms was dirty
Cons: Customer service , the fees they don’t tell you about and the rooms was dirty and very cold
Good 7.0
Pros: The staff was really nice and provided me with a late checkout as requested.
Cons: There was no microwave in my room, the shampoo and conditioner dispensers were empty and not enough tv channels.
Good 6.0
Pros: Location
Cons: Not really
Okay 5.0
Pros: The staff was professional and courteous.
Cons: Due to the current situation I was unable to enjoy the amenities the hotel has to offer so that’s my only complaint.
Poor 1.0
Pros: Leaving
Cons: The shuttle service from the airport was not efficient. The driver was extremely rude. The room was outdated and smelled bad
Mediocre 3.0
Cons: Lobby/main entrance was under renovation. Pool was mysteriously closed during my stay. This was the worst. I was looking forward to the pool. I feel that I overpaid, could have stayed anywhere else for similar price with a functioning pool.
Mediocre 3.0
Cons: TV Channels No golf channel no soccer channels especially on the weekend
Good 7.0
Pros: Shuttle bus, the price included breakfast, wi-fi, and a pool.
Cons: The hotel was dated, and I didn't like waiting over 45 minutes for the shuttle bus.
Good 6.0
Pros: The staff was wonderful - very friendly and courteous.
Cons: Walls very thin & door did not have proper seal-light shown through around it.We heard every conversation, door opening & slamming.Very loud music and a fight in the parking lot kept us up one night.Tiny room & bathtub. We wont stay here again
Good 6.0
Pros: The staff was great when we checked in, very clean
Cons: The beds were hard and the other people running through the hall at 2 am yelling wasn't great.
Okay 5.0
Pros: coffee was 24/7 Great breakfast and staff was friendly
Mediocre 3.0
Pros: Breakfast items
Cons: Unfriendly staff (front desk & breakfast), small pool, dirty towels & floor
Excellent 9.1
Pros: The service was amazing. The man at night was extremely welcoming and answered all my questions. Then in the morning I needed a few stamps to mail some important thank you and birthday cards before international travel a few hours later and the woman at the front gave me her stamps. On my way out she asked if I wanted to give them to her as they had a load of mail going out soon. These were small gestures but made a huge difference to me
Cons: Breakfast is a little blah, but expected.
Good 6.0
Pros: Airport shuttle.
Cons: Excessive noise from landscapers beginning at 7 am made sleep impossible.
Mediocre 2.0
Pros: The actual room was not bad in all fairness.
Cons: Families beware. Children are NOT welcome. There was parties being thrown at night. When I arrived with my child there was an argument between two men who were NOT hotel guests. The receptionist asked them to keep it down. The were fighting curse words at each other and seemed to be from the neighborhood. At breakfast my daughter and I could not have a meal because there were so many people at breakfast that were NOT guests. Parking was atrocious again because the parking lot was full of people who were NOT guests. I was fooled by the reviews left. Room was NEVER cleaned. Stayed 2 nights Hotel has scary characters allowed in Someone asked if I wanted to buy drugs And was yelling at another room if they needed marijuana Look at instagram under the hotel location posts and you will see the true nature of this hotel
Fairfield Inn by Marriott Philadelphia Airport - Philadelphia
Rated no. 10
7.3
Good 7.3
Based on 535 reviews
Details
Reviews

Cleanliness
7.9
Comfort
8.0
Facilities
7.3
Food
0.0
Location
8.3
Overall 7.2 Good
Based on 1,411 reviews
Cleanliness
7.9
Comfort
8.0
Facilities
7.3
Food
0.0
Location
8.3
Cleanliness
8.0
Location
8.0
Overall
7.5
Staff
8.0
Value for money
6.0
Cleanliness
7.0
Comfort
6.0
Facilities
6.0
Location
9.0
Overall
6.5
Cleanliness
7.4
Comfort
7.4
Location
7.9
Services
7.1
Staff
7.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.6
Comfort
6.0
Facilities
6.8
Location
7.3
Overall
6.5
Cleanliness
8.2
Comfort
8.3
Location
8.5
Services
7.8
Staff
8.1
Cleanliness
7.8
Comfort
7.8
Facilities
10.0
Location
8.4
Overall
10.0
Cleanliness
8.0
Comfort
8.1
Facilities
6.8
Location
8.2
Overall
6.6
Cleanliness
7.4
Comfort
7.4
Location
7.9
Services
7.1
Staff
7.4

Excellent 8.0
Pros: COZY BED
Cons: Honestly I’ll never get over paying for parking space at a hotel Hmmmm is my name necessary to be seen? I don’t like that
Poor 1.0
Pros: First I charged up for a room with no view facing a wall I ask for a better view and it was switched to a roof top , (Wasn¿t Happy)Dirty coffee makers ,not sanitary to COVID , didn¿t receive breakfast¿¿¿pricey ¿¿.will not recommend!
Cons: Rooms No good view of the city , Which was discouraging because at the time I was living there with poor service¿¿.
Good 6.0
Pros: The hot cookie and the bed was extremely comfortable
Cons: Our room never received cleaning like we were told it would be…night housekeeper was extremely rude.. workers at night don’t answer the phone as they should
Excellent 10.0
Pros: The staff was absolutely wonderful. the hotel was clean and location convenient.
Cons: none
Excellent 9.0
Pros: Location was great. Quick access to airport
Cons: lounge personnel very slow and bickering with each other
Excellent 10.0
Pros: Just need more staff
Cons: J
Excellent 8.0
Pros: Staff was great. Excellent shuttle. Beautiful lobby.
Cons: Very dated bathroom with a not very clean tub.
Excellent 10.0
Pros: Very clean, Friendly staff & the location was great!
Cons: No
Good 6.0
Pros: It was clean, close to airport but not a lot of other interesting eating options near by.
Cons: The staff was not hospitable, a little sarcastic. The parking was high priced. the expensive breakfast option was not appealing. The main dining was not open. Only the sports bar was open and that is not appealing to me at all.
Okay 4.0
Pros: The location, it was 5 minutes next to the airport. The staff were friendly and professional.
Cons: I've stayed there several times. This was the first time the room was not well cleaned. There was hair in the sick and bathtub before we got there. The room didn't smell fresh.
Good 6.0
Pros: Location
Cons: Room needed updating really bad
Mediocre 3.0
Pros: Fresh hot cookies offered upon checking in.
Cons: Where do I start; 1. No hot water 2. Carpet in the room was dirtier than flor of waiting room at a train station. 3. No refrigerator or microwave in the room 4. Employees not wearing personal protective masks. The one at front desk wore barely coveres
Okay 4.0
Pros: proximity to our event
Cons: Cold shower
Mediocre 3.0
Pros: Filthy stain carpet in room
Good 7.0
Cons: They should let you know the pool is closed
Excellent 8.0
Pros: free cookie, clean, great ac
Cons: did not have a fridge, no room service,
Excellent 10.0
Pros: Close by the airport and very nice and clean
Cons: No
Okay 5.0
Pros: Convenient location, friendly staff although they didn¿t seem to care much about minor problems
Cons: Website + sign in the lobby says you get a warm cookie, there were no cookies Website said there is room service, there was no room service Two cup coffee machine in the room only came with one cup Shower drains slowly, so you stand in ankle deep water
Excellent 8.0
Pros: Nice staff.
Cons: Mold in bathroom on ceiling. Breakfast left a little to be desired of.
Excellent 10.0
Pros: The room was big, clean and comfortable. Staff was very friendly.
Excellent 8.0
Pros: The bed
Cons: The hot water took about 10 minutes to arrive
Good 6.8
For it to be a little pricey each night they can atleast give us a microwave or a fridge in the rooms, the coffee creamer was expired. The sheets were a stained, the carpet was stained, they charge for parking like I would’ve never checked in if that was the case, they say they have daily housekeeping thats a lie and they don’t even give out free breakfast like it said it did they charge you, the pool was also closed the only reason i wanted to stay there with my daughter while he flew to get his son, I could’ve gone to the red roof in. Which was half the price and they had free breakfast and don’t charge for parking like never again honestly. I thought they would’ve been better.
Poor 1.0
Pros: Dirty and not a friendly staff.
Cons: Room services was awful and not professional at all. I asked for extra towels and extra sheets and they did not accommodate me until 12 hrs later. Very unprofessional. Will never book there again.
Excellent 9.0
Pros: Location was great
Cons: No microwave or refrigerator in the room
Excellent 10.0
Pros: $erenity,location-location-location; atmosphere - very friendly, courteous, respectful,profe$$ional staff($). no comment($) about the room(*****)- $upper wa$ wa$ deliciou$. 2Nd ty(i)me around $taying @ DT, & will do a$ many REPEAT$ a$ po$$ible(in$hallah).
Cons: cannot RECALL¿ What'$ Not To Luv From a Friendly Atmo$phere, With Courteou$ HumanBeing($)???
Poor 1.0
Pros: NOTHING other than close to the Airport.
Cons: Bed was horrible in shape "kind of broken and out of shape", got back pain and unable to sleep all 4nights. Neighbor rooms having so much noice and parties till morning 6am. Room carpet smells. Unable to close family door room. There was no water refill.
Excellent 10.0
Pros: I like the fact that it was clean and it was everything that I wanted
Cons: They have a pool but haven't been open for a year which it should let you know before purchasing a room. Plus I don't understand why you have to pay for parking if you're renting a room.
Okay 5.0
Pros: The hot water worked well.
Cons: Wasn't worth the price I can pay less and get more from a 2 star hotel, blanket had stains, no refrigerator or microwave, only give out cookies with nuts not considerate to people with nut allergy, broken metal holder in bathroom, and ruined my money.
Poor 1.0
Pros: Location
Cons: Payed for parking for two vehicles almost 30$ and I could not come n go as I please Everytime I went to get some food r the ATM I had to request for some one to come open the gates EVERYTIME I left they have to know NO POOL.. let customer's know that¿
Mediocre 2.0
Pros: Easy check-in and checkout
Cons: No room cleanup after requesting it. Parking was a nightmare. Unreliable airport shuttle.
Mediocre 2.0
People kept coming in my room unannounced
Excellent 9.2
The room was more spacious than I’d expected, warm and welcoming. The staff was friendly and helpful. There were a couple of scars on the bathtub, but nothing terrible, considering the very reasonable room rate. Could’ve wished for more breakfast options, but overall, it was a good stay, and the DoubleTree chocolate chip cookies, generously handed out for free, were delicious!
Mediocre 3.0
Pros: Shuttle to the airport, availability of parking
Cons: Restaurant was dirty, unorganized; our room was not clean, the shower curtain was ripped in several places with no liner snapped in place; the phone only worked via speaker. It appears not to be in line with Doubletree Hilton standards. Pool not open.
Poor 1.0
Pros: The staff overall
Cons: The room had bedbugs n the tub wasn¿t clean n it was clean at
Poor 1.0
Pros: The bed.
Cons: The lobby had stains on furni The staff gave erroneous information and didn't inform us that there was a park fee. Staff told us that you had to have a suite to have a microwave she told your rep.said that they said offered me a suite not true AWFUL trip
Good 7.0
Pros: Easy access to interstates
Cons: I not like the fact that continental breakfast and parking we're not included given the price. That seems pretty standard these days.
Mediocre 3.0
Pros: Location
Cons: Cost for parking and the fact that the key card did not work to allow you to park I had to keep using the buzzer to get in and out.
Okay 5.0
Cons: Dusty and stains on the sheets
Good 7.0
Pros: Located near airport with free shuttle service.
Cons: Hotel had no refrigerator, no microwave & the $100.00 security deposit/hold should¿ve been disclosed at time of booking this room! This was my first stay at a Hilton hotel/I will NEVER book again. Room was overpriced at $--- without convenienc
Mediocre 3.0
Pros: The location to the airport.
Cons: You advertised a swimming hotel on your site, the pool was closed. We were on the Honors floor and were disappointed in the condition of the room. The bathroom ceiling paint was chipped and dropping on the floor. Does anyone read these surveys?
Good 6.0
Pros: Bed was comfy
Cons: No fridge or microwave. Pool was not open
Good 7.0
Pros: The front desk lady and super comfy beds
Cons: Pool closed. No free breakfast
Good 6.0
I paid for a room over the phone earlier this week for double beds when we arrived was don't have any double beds in stead had to sleep on a cot
Poor 1.0
Pros: Nothing
Okay 5.0
Pros: The location was fine.
Cons: We asked for the room to be cleaned every other day upon arrival. It was only cleaned once. We asked for a fridge twice to be brought to our room. They never did. I think it¿s a mistake to charge tenants a parking fee when there¿s no need.
Mediocre 2.0
Pros: The restaurant.
Cons: Cleanliness, location, smelled like smoke, and trash was sitting in the hallways.
Poor 1.0
Pros: Nothing at all. It smelled really bad in the lobby area.
Good 7.0
Pros: The location
Cons: The air conditioner in my room was a bit loud
Okay 5.0
Cons: The parking situation is crazy for people who are traveling by car.
Poor 1.0
Pros: Nothing. Horrible experience won¿t ever return.
Cons: Cold. Unprofessional. Disorganized overcrowded
Good 7.0
Pros: Cleanliness, Staff
Cons: I did not understand why people got to pay to park if we staying there. It's in a big open. Not like Downtown. I the Breakfast we had to pay. They did give a bottle of water. The Hotel was nice. But I wouldn't want to stay again knowing what I will
Mediocre 3.0
Pros: Hotel was very noisy. Seemed like there were a lot of parties happening.
Cons: The walls are super thin. If anyone is in the rooms next to you. You will hear every word even if they aren¿t being loud. Although there were many rooms I passed that were clearly having parties. Trash on the floor was there when I came and left.
Good 6.0
Cons: The lady at the front desk was unpleasant, she wasn't friendly and rude at times. The bathroom wasn't clean and it smelt like smoke although it was a non-smoking room.
Poor 1.0
Pros: peanut butter cookies
Cons: don't like paying for parking dont like that there is no microwave or fridge in room dont like that its not ice machines or vending machines in convenient locations dont like that its always cops there for some reason
Okay 4.0
Pros: Basic hotel room nothing extraordinary
Okay 5.0
Pros: Location
Cons: Dirty !!! It was not cleaned right upon arrival. Housekeepers need better training
Mediocre 3.0
Pros: It was convenient to the airport for a one-night stay before returning home.
Cons: The courtesy shuttle driver was not courteous. I do not appreciate waiting in the freezing cold at 11pm for 45 minutes only to be yelled at for "standing in the wrong place" when I am in fact standing right next to the sign labeled "Hotel Shuttle."
Mediocre 2.0
Pros: Would not stay here again
Okay 5.0
Cons: Room 305 didn't have hot water
Excellent 10.0
Excellent Service
Mediocre 2.0
Cons: Wrong hotel, non refundable. Won’t use kayak again.
Okay 4.8
Cons: Worn out. Run down. Awful bed.
Okay 5.4
Pros: Airport shuttle
Cons: The fact I was woken up by the next room having a shower. Hearing the plumbing of the next room was very unpleasant.
Excellent 8.2
Pros: Nice room, friendly service at the desk
Cons: A member of the cleaning crew barged into the room without knocking. This happened 2 times but the desk manager promise reward for the inconvenience. I did appreciate that very much
Excellent 9.4
Pros: The young man who checked me in a 2:30 am (11/9) was very friendly and helpful. He is deserving of some recognition.
Excellent 10.0
Pros: Staff was welcoming and very friendly. Room very comfortable. Loved the free wi-fi
Okay 4.0
Cons: BED WAS UNACCEPTABLE
Excellent 10.0
Pros: Professional staff lovely accommodations!
Good 7.1
Pros: All staff encounters were great. Well done! Especially Sadine in Players sports bar. On a very busy night with little help, she was superb. In hotel dining options which was important on an icy winter night. Comfortable bed.
Cons: Paper thin walls and loud heating/AC unit makes for a restless sleep. Earplugs recommended if you are sensitive to noise. Food at sports bar received luke warm at best. As said, it was a busy night due to many flight cancellations and staff appeared thin. This may or may not be the norm.
Good 6.5
Pros: Fairly clean, good service.
Cons: Walls in the rooms are thin - bring earplugs if you don't want to hear what's going on next door...
Mediocre 2.0
Cons: The booking company switched my hotel when I landed at 1145pm and made me go to a different hotel, but then took over 30 minutes to confirm the change with me. As a result, i had to go to a new hotel by myself which was not as good as the one I booked. It was a terrible travel experience and underscored why I never use third party sites like this to book hotels. I will never use this service again, based on my experience this week.
DoubleTree by Hilton Philadelphia Airport - Philadelphia
Rated no. 11
7.2
Good 7.2
Based on 1,411 reviews
Details
Reviews

Cleanliness
7.4
Comfort
7.7
Facilities
7.0
Location
8.1
Overall
6.0
Overall 7.1 Good
Based on 1,020 reviews
Cleanliness
7.4
Comfort
7.7
Facilities
7.0
Location
8.1
Overall
6.0
Cleanliness
2.0
Location
10.0
Overall
5.0
Staff
6.0
Value for money
4.0
Cleanliness
6.0
Comfort
9.0
Facilities
9.0
Location
5.5
Overall
5.7
Cleanliness
6.9
Comfort
7.3
Location
7.9
Services
7.0
Staff
7.2
Cleanliness
6.0
Comfort
7.0
Facilities
6.0
Location
9.0
Overall
5.0
Cleanliness
7.8
Comfort
7.8
Facilities
7.8
Location
7.2
Overall
7.2
Cleanliness
7.7
Comfort
8.0
Location
8.2
Overall
4.0
Services
7.6
Cleanliness
7.5
Comfort
7.9
Location
7.9
Services
7.4
Staff
7.5
Cleanliness
7.6
Comfort
7.8
Facilities
6.0
Location
8.3
Overall
5.9
Cleanliness
6.9
Comfort
7.0
Location
7.8
Services
6.6
Staff
7.0

Mediocre 2.0
I made this reservation months ago on agoda. I got to the hotel and they are closed. I am in conversation with agoda now on how we are handling it.
Good 6.0
Pros: Large room with stove and full size refrigerator.
Cons: No signal to TV.
Mediocre 3.6
Grounds unkempt with large pot holes, tv didn't work. Very old facility. No available coffee. Not like pictures at all.
Mediocre 2.0
No breakfast; no airport shuttle; no TV; no clock radio; front desk would NOT do wake up call; wanted me to walk all the way to front desk to give me phone # of taxi to get mew to airport. What a horrible way to start a vacation !!!!!!!!!!!!!!!
Okay 4.8
The location was great, due to its proximity to the airport. It was great to have a suite with two bedrooms/bathrooms and a kitchen. However, the suite looked disgusting. It was hard to tell if it was clean, because the carpets had so many stains and it smelled like stale cigarette smoke and mildew. The door to one of the bathrooms was delaminating and falling apart. The whole suite looked like their was a lot of major deferred maintenance and need for replacement. The beds were clean and comfortable. We slept well, but we were uncomfortable whether it was safe to touch some of the surfaces throughout the suite. It was hard to tell if it was clean. This place has potential, but it is time for an overhaul.
Poor 1.0
Pros: it was close to where I needed to be
Cons: Everything,its extremelydirty,the grounds are unmaintainedthe rooms aredisgustingly dirty, not enough supplies in theroom.I wentthrough3rooms just toget a semiclean room. With only 1 towel for 2 people for2days They had nomore.get rid of itfrom your lis
Mediocre 2.0
Pros: Location is close to the airport and convenient to downtown Philadelphia
Cons: No television or internet service available during my stay. No estimate as to when it would be available.
Mediocre 3.0
Pros: Location, room size, staff did try to be helpful
Cons: This room was not as described. They do not offer airport shuttle or breakfast. The rooms were also very dirty with large stains on carpet, dust in all the vents and stuck to the ceiling. Bedding did appear clean, thankfully. Only decaf coffee available
Poor 1.0
Pros: The location and that it offered a kitchen
Cons: toilet didn¿t work, bathroom door was broke we got stuck inside, large dark stains on the walls, carpet and furniture. Staff was in available to assist with broken toilet and provide us with towels and bedding. Wifi and cable was down
Mediocre 3.0
Pros: The desk clerk was nice
Cons: It did not live up to any of the advertised offerings. No shuttle to pick me up at airport had to get a Uber. No wifi or TV, no contention breakfast, and my first room they gave me was trashed. Room i got shower dripped and smelled like cigarettes.
Mediocre 2.0
Pros: Close to airport
Cons: No WiFi, no airport shuttle & no complimentary breakfast despite advertised as included. Room in poor condition.
Poor 1.0
Pros: I guess the bed was comfortable.
Cons: It was disgusting. Torn curtains. Walls dirty and damaged. TP stuffed in bathroom vent. Rusty and dusty vents. Outside looked like it was abandoned. Staff wouldn't discount or change our room. They were very rude. No amenities like wifi, TV, breakfast.
Poor 1.0
Pros: Nothing.. no tv.no internet and the grass was up to my knees
Cons: Everything
Okay 4.0
Pros: Reception was on duty after midnight.
Cons: Wifi was down. Breakfast included into price, but there was no breakfast due to COVID. Nobody warned me about this in advance.
Poor 1.0
Pros: Didn¿t stay bad
Okay 4.0
Pros: Room size was very spacious
Cons: Not enough towels and staff couldn¿t get us more TV did not work
Poor 1.0
Pros: Nothing
Cons: No tv No internet. Why would they take a reservation.
Poor 1.0
Pros: Nice to have two separate bedrooms and close to Citizens Bank Park
Cons: The room was disgusting. Carpet covered in dirt and weird large white spots. Bathrooms dirty. Werent told until arrival that they had no tv service or wifi- had been out for a month or more apparently. This place was the worst place I ever stayed as far as cleanliness. I suspect owner is bankrupt and looking to unload the place to developers.
Poor 1.0
Pros: nothing
Cons: Me and my boyfriend booked are stay here 6 months ago because we were in town for the Flower Show the we did not get any notification from the hotel until arrival but there was no tv and no internet or Wi-Fi and the grounds were unkept with high grass.
Poor 1.0
Pros: Price and location
Cons: Airport shuttle broken, cable broken. Internet broken, big holes in curtains. bleach stains on No phone service working in or out of the facility so I paid for cab. smoke detectors covered with a plastic bag! That's illegal and a major safety issue.
Poor 1.0
Cons: No Internet or television
Mediocre 2.8
Internet not working, neither were the TV,s. Sketchy looking neighborhood. No breakfast offered due to “Covid Regis”
Poor 1.0
Pros: NOthing-- Did Not stay there that night-- asking for to be refunded. No running water, TVorComputer Service
Cons: Everything-- even the parking lot was bad.
Poor 1.0
Pros: Nothing to like.
Cons: This was the worst hotel experience I've ever experienced in 40 years of travel. The hotel shut down without notifying those with a reservation. Front desk person not available. Finally came out of back office and was no help for alternative hotels.
Okay 5.0
Pros: Nothing
Cons: Poor service The out side look dirty grass not cut service offer online was not offer etc
Good 7.0
Pros: The room itself was up to my liking
Cons: at the time of visit they had no wifi service and no tv signal, so relaxing after before bed was hard, advised of these problems yet no discount was offered, grounds were unkempt and overgrown, from the main road it looked like an abandoned building
Mediocre 2.0
Pros: The kitchen
Cons: Everything
Mediocre 2.0
Pros: Old rooms needs renovation.
Cons: Location.
Mediocre 3.0
Pros: When we got to the hotel they told us that there was no internet and no TV programs if I wanted to cancel it was ok that they would give me my money back. So we decided to stay. Honestly nobody is doing landscaping and the hotel looks abandoned.
Cons: Definitely would never stay there and would not recommend this hotel. Imagine a hotel without WIFI and there for no TV programs. A really nightmare. All the surroundings area are not well kept it looks like an abandoned hotel.
Excellent 8.0
Pros: The eoom was very large and set yp nicely
Cons: there was no shuttle to the airport. I needed one and one of the reasons i selected the hotel. I ended up going by Uber which was an unexpected expense. And it is in need of some serious upgrading.
Okay 4.0
Pros: No shuttle, property was dirty, No Wi-Fi!
Mediocre 3.0
Pros: The night staff, very professional and friendly, waited for our arrival, the bed was comfortable and clean.
Cons: Grass not mowed, needs updating and repairs as no door knob on the inside of the bathroom door. No info in the room regarding the hotel or area. No coffee in the room or down in the lobby. Reservation had wrong address causing multiple calls to the hotel
Okay 4.0
Pros: The front desk staff was upfront about the lack of cable AND internet; she offered me a full refund even though it was a non-refundable reservation.
Cons: After reading other recent reviews, it seems the hotel is probably going out of business / bankrupt. There is still no cable and now no internet. Front desk showed up about 5 minutes after I arrived & informed me of this as I attempted to check in. Grass is at least 2-3 ft high. Buildings look poorly maintained. Front desk staff referred me over to the hotel next door who was visibly angry and refused to serve me when I showed up without a reservation stating Hawthrown Suites sent me over.
Okay 5.6
Web site said they had an airport shuttle-they don't. They also didn't have tv, coffee creamer, insulation between the floors (every footstep upstairs and a kid with a ball), clean carpet or a quiet refrigerator (I turned it off). Staff was very nice and "Sorry"
Excellent 8.0
Pros: Proximity to airport. Pets were allowed for a fee The room was clean only reason I stayed
Cons: Cable out offered refund instead waived pet fee Shuttle not running told to walk across the parking lot to use double trees shuttle landscaping a disaster grass not cut for months
Okay 4.0
Cons: They had no cable, which meant no tv. No breakfast, was outdated and not clean
Good 7.0
Pros: What i love is convenient and it has a little kitchen
Cons: N/A
Okay 5.0
Pros: location and amenities. Staff were very helpful.
Cons: Room cleanliness was a problem. There were not adequate dishes in the kitchen.
Mediocre 3.2
Non working telephone Non working television Around 1:30 am somebody try to get in room because receptionist didn’t register my name
Okay 4.0
Pros: THE SPACE OF THE SUITE
Cons: DIRTY
Mediocre 2.0
Pros: The room was large and it was a quick drive into the city, but that¿s where the good things end.
Cons: The mirror was splattered, used gum was on the floor, the counters and night stand all had a good coating of dust. The lawns gardens were not maintained and there was a massive pothole in the entrance. They tried to charge me extra at check-in.
Good 7.0
Pros: I liked that the hotel had such a nice and sincere staff. I also liked that the room had an full oven in it. It was also close to the airport.
Cons: I felt that the room could've been cleaner, it made our stay less comfortable. Also, the TV didn't work.
Excellent 10.0
Cons: When I went to check in the lady said the TV was not working for that day The Internet service was down!
Excellent 10.0
Pros: Conveniently close to the airport for our midnight arrival. Spacious clean room. Comfortable bed.
Cons: Lack of coffee - need coffee to start the day. Some nasty potholes in the driveway was hard to avoid when arriving at 1am
Excellent 8.0
Pros: The tv connection was not working. But, other than that, it was a very nice stay. The reception girl was very friendly and compassionate, taking my airport experience into consideration. And again in the morning she was very compassionate. She is amazing.
Poor 1.0
Pros: At a glance the property appears to clean and up to part. However our room was infested with ants, there was no TV service and the staff (including the manager) was rude & inconsiderate.
Excellent 8.0
Pros: I stay here regularly, love the staff and the layout of the room and building. Very accommodating and love the low deposit and the noon checkout. The full kitchen is wonderful and bed is super comfy
Cons: Sometimes it's not as clean as I would hope, but it seemed like a new housekeeper. Most stays are wonderful. Last time seemed rushed. Used wash cloth left on table by the door but otherwise ok
Okay 4.0
Pros: The room set up was nice. It had a kitchenette not just a mini fridge like some hotels.
Cons: It advertised free breakfast but there was none. Asked front desk and they referred me to the coffee in the rooms but my room had no coffee or coffee pot so not sure what they were talking about. Front desk people seemed like I was inconveniencing them.
Good 6.0
Pros: The location of the hotel is quiet. Nice thing is there is refrigerator, microwave, stove and dishwasher.
Cons: We booked for a 2 full beds room but the room reserved for wasn¿t clean and ready so we were given a room with 1 full bed and a couch with pullout (not comfortable). The bulb in the sink is busted. We reserved for 3 but towels only good for 2.
Okay 4.0
Pros: Privacy
Cons: Wasn't cleaned properly. Vents were covered with dust
Excellent 9.0
Pros: The kitchen
Cons: Ya a mac machine in the lobby
Excellent 10.0
Pros: Room was lovely staff was awesome
Cons: I wish the pool was indoors
Okay 5.0
Pros: Close to airport but not so close as to be noisy
Cons: Staff not very helpful, room not ready at 3 pm as promised, I booked 2 rooms and they were not assigned close to one another and the staff seemed clueless about this. No breakfast, not even coffee available. Ads still (1 year into COVID) say breakfast
Excellent 9.0
Pros: Seclusion
Cons: Mouse Feces under the sink in the kitchen
Okay 5.0
Pros: The room had great amenities...fridge, stove, microwave
Cons: The office was closed in the morning so no coffee etc, and then for the additional room we'd booked for the night of March 20 there was a sign saying that the office was closed, and all reservations were cancelled.
Excellent 10.0
Pros: Everything
Cons: Just The Stopper In The Tub
Excellent 9.0
Pros: Check in went smoothly. The receptionist that checked me in was exceptional!!!
Cons: Bleach stains on carpet and burn patch on kitchen floor
Mediocre 3.0
Pros: Old and not well maintained. The shuttle advertised wasn't running and advertisements haven't been adjusted. The fitness center was closed, but again wasn't updated on the website. Very disappointing to expect an advertised sservice not available.
Okay 4.0
Pros: Location
Cons: No
Mediocre 2.4
Everything smelt bad, kitchen falling a part, fridge dirty, bathroom , shower broken broken water coming out I have pictures for proof ruined my time with my spouse and we live long distance, this was a horrible experience and nobody ever called back after I reported it
Good 7.0
Pros: Location five minutes from the airport is great. We used the shuttle twice and it was prompt both times. Breakfast was good - typical scrambled eggs, hotel waffles, sausage, cereals.
Cons: Fortunately, the basketball court outside our window was not in use. That could have been really annoying!
Excellent 8.0
Pros: It has all inclusive facility. like swimming pool, basket ball play area, breakfast. Staff was good co-operative
Cons: Breakfast does not have vegetarian option.
Excellent 9.1
Pros: Very friendly staff , clean and welcoming. Comfortable bed.
Cons: Could use a better sound barrier between floors.
Okay 5.4
Pros: Large room, full kitchen, comfy couch. Convenient shuttle ride to grocery store.
Cons: Room was threadbare-- carpets frayed, wallpaper peeling, sink in bathroom cracked. Kitchen was mostly unusable because there was only one giant pot and one tiny pot. I chose the hotel because it had free shuttle to the airport and free breakfast. I needed to leave at 4:45am for the airport and the shuttle started at 5 and breakfast at 6 making my two main perks useless.
Mediocre 2.0
Pros: I wasn't there!!!!!!!!!!!!
Cons: I couldn't cancel or reschedule or add additional dates. So I booked another hotel.
Okay 5.1
Pros: New years eve. The rooms need to be upgraded. The pull out mattress very thin and uncomfortable. Not the cleaness feeling. House keeping should take more time to ensure the rooms are cleaned. Wash cloths had stains. Rooms need a little more TLC
Good 7.4
Pros: Clean rooms, comfy bed, close to airport with a shuttle
Cons: The staff wasn't as informative as I'm used to. I had to keep asking questions that hotels just usually tell you. I was never told the shuttle to the airport only runs every 30 minutes which ended up making us late to the airport. Outdated bathroom fixtures and millwork.
Good 7.4
Pros: I liked the location and the spaciousness of the 2 bedroom unit. The beds were comfortable. The breakfast was good for a free breakfast.
Cons: Our room needed a remodel. It was clean but not super clean. Wall paper was peeling off. Carpet raised up in spots. The staff was not overly friendly or helpful. It seemed some workers were staying in the building. Not sure I felt very safe.
Excellent 10.0
Pros: Clean, friendly, safe and convienence
Cons: Hard to find on GPS
Excellent 8.0
Cons: Very dark parking lot, hard to find because the address is listed incorrectly almost everywhere. It's off Island Road.
Good 6.8
Cons: They charged me $70 extra for two nights. Supposedly you can't take the food from the dining hall to your room BUT there's kitchenettes in the room
Okay 4.5
Cons: Staff was very rude and not helpful at all. We had many bags, and no one willing to help us with our bags. Any time we asked about information regarding the area, the staff's responses we negative and unhelpful. In the morning when we left for the airport, no one available to help us with our many bags in the cold and snow, and staff was unwilling to unlock lobby door to make transport of our bags easier. Will never recommend this hotel or stay here again.
Hawthorn Suites by Wyndham Philadelphia Airport - Philadelphia
Rated no. 12
7.1
Good 7.1
Based on 1,020 reviews
Details
Reviews

Cleanliness
6.4
Comfort
6.6
Facilities
5.0
Location
7.6
Overall
5.5
Overall 6.1 Good
Based on 2,925 reviews
Cleanliness
6.4
Comfort
6.6
Facilities
5.0
Location
7.6
Overall
5.5
Cleanliness
3.3
Comfort
3.3
Facilities
2.6
Location
4.6
Overall
3.0
Cleanliness
6.8
Comfort
6.0
Facilities
6.0
Location
8.2
Overall
6.5
Cleanliness
6.2
Comfort
6.4
Location
7.4
Services
5.9
Staff
6.7
Cleanliness
5.6
Comfort
6.8
Facilities
5.2
Location
7.2
Overall
6.4
Cleanliness
6.1
Comfort
6.3
Facilities
6.0
Location
6.7
Overall
6.3
Cleanliness
6.4
Comfort
6.7
Location
7.7
Overall
4.0
Services
6.2
Cleanliness
6.5
Comfort
6.7
Facilities
6.2
Location
7.4
Overall
6.2
Cleanliness
6.4
Comfort
6.7
Facilities
4.1
Location
7.8
Overall
4.8
Cleanliness
6.5
Comfort
6.6
Location
7.7
Services
6.2
Staff
6.8

Poor 1.0
Pros: nothing
Cons: it wasn’t clean
Excellent 10.0
Pros: Location convenient for hockey game
Cons: No coffee maker or refrigerator in room. No breakfast. ( covid)
Mediocre 2.0
Cons: There was a horrible smell as soon as you walk through the front door which carried through the whole hotel. The sheets smelled heavily of bleach ¿ so much so it was nauseating and the towels in the bathroom did not smell clean. We wanted to leave.
Okay 4.0
Pros: The price
Cons: Dirty! Had to ask for clean sheets
Poor 1.0
Pros: I would not choose this place again.
Cons: ok I NEVER leave reviews but I had to for this one: The worst hotel I’ve ever been too. Really really dirty and disgusting. Hairs on the floor and dirt in corners, and sinks. Stains everywhere on bathrom, couch and carpet. Phone didn’t work. We called reception several times without response. We choosed this hotel cause it “included” breakfast. But it didn’t cause of COVID. Also really noisy, wood cracking in the stairs and corridor….A total disaster.
Okay 4.0
Pros: It was close to the activity we were going to
Cons: There was some guy screaming and yelling at midnight for and hour or more in the lobby which my 9yr old and I could hear. Then it 3am there was someone else out near pur room making a bunch of crazy noise.
Good 6.0
Pros: the rooms are okay.
Cons: A little beat up.
Okay 5.6
We got the room for super cheap and quickly found out why. The outside of the property is very misleading. As soon as I walked inside I knew this place was going to be of lesser quality and it felt a little sketchy. I was told to sign a paper that would remove my right to a refund and when I made it upstairs to the room I knew why. The room had a lot of mysterious stains everywhere and you could tell that cleanliness was definitely not a priority. Trays, remote, and laminated menus, etc. were obviously not wiped down. The bathroom toilet and tub had stains. The carpet looked decades old and as if it wasn't vacuumed, although I will say there at least weren't any pieces of trash around the room. If you're going to stay here just please get sanitizing equipment first. We made the best of it, but we didn't even sit down on the bed until we thoroughly wiped and sprayed everything. We won't be returning, but if you do come for the cheap price just remember to clean everything first.
Good 6.4
The room was clean and bathroom recently redone. The lobby hasn't been remodeled or painted in decades
Mediocre 2.4
This place was horrible and filthy blood stains in the carpet for falling off hinges also toilet seat broken, and the sheets had bugs in it, they also have no housekeeper. This place looks nothing like how it do online.
Okay 4.4
The place was run down carpet was dirty definitely need a remodel it’s okay for a one night stay only would not recommend anything more you get what you pay for
Mediocre 3.2
in 4 years (2018-2021) this hotel went from a nice clean place to a not so clean place, like the carpet in the hall way, the elevator doors, bath room floor, etc. staff not friendly as always. I will not go back to this hotel after this stay.
Okay 5.0
Pros: Nothing really
Cons: The carpet in the stairwells need replaced, as well as in the rooms. The beds were not comfortable. There was a huge crater in the middle of the bed. So uncomfortable. The mattresses need replaced. This was true in both rooms we had. Overall,not well kept
Mediocre 2.0
Staff rude an nasty
Okay 5.0
Cons: Bathtub was dirty. Stains on bedding.Staff was arguing with people trying to check in. I will definitely not be staying in this hotel again.
Okay 4.0
Looks nice on the outside but Facility was dirty, room needs work done on it and a deep cleaning.
Okay 4.0
Very very dirty. The carpet, elevators, linens, shower curtain and the chair in the room spots all over it. The sink was coming away from the wall. Just deplorable. Do not stay here. I wish I could add pictures.
Mediocre 2.0
Traveling for business we booked a room close to the venue we'd be working at. The price was low but the rating on the site was above a 5 so we assumed for a late check in, a night of sleep, and being close by for an early morning heading out to the venue it couldn't be that bad. Check in was kind of abrupt but not a big deal. The room however... the door lock was difficult to latch and looked as it is had been broken and replaced which made me uncomfortable, there was some sort of splatter spots all over the wall by the light switch so bad that I was compelled to actually take a video because it looked like mold or something just super gross. The other occupants roamed the halls screaming through the night and early morning. Apparently the road behind the place was a drag racing strip so LOUD engines and screeching wheels and sirens all night kept us awake. I've never walked into a place and wanted to walk right back out as much as I did in this location and I've stayed in some truly questionable places in my travels.
Poor 1.0
Pros: Location is nice and peaceful
Cons: Hotel stuff so unprofessional, hotel smell like Toilet, stuff unfriendly, the room smell Nasty, we arrived late to the hotel, order Uber eat delivery to hotel, we asked Reception for Fork and a spoon, the stuff was so unhappy Complain with another stuff .
Mediocre 3.0
Pros: Close to the airport
Cons: The smell of cigarettes and weed walking through the hallways. The hotel reused the sheets from the bed after cleaning the room. The towels from the bathroom had stains on them. There was no disinfectant wipes or spray for the room.
Poor 1.0
Pros: Location
Cons: Nasty
Mediocre 3.0
Pros: Nothing.
Cons: The TV did not work. Someone had been smoking in the room and left ashes on the bed. There was also a stain on the fitted sheet.
Okay 5.6
5am through 11pm only
Okay 5.0
Cons: The entire hotel smelled of cigarettes even though I was in a non smoking room. Carpets were terribly dirty. I normally do not complain but cigarettes smell ewwww
Okay 4.4
A very basic motel, would have been ok if it wasn’t so dirty. My clothes smelled like cigarette smoke afterwards (it is supposed to be a no smoking motel but clearly previous travellers smoked). Staff were friendly, but I will be spending more money to stay somewhere clean next time.
Okay 4.0
Pros: the staff was nice
Cons: the room was disgusting. looks like it hasnt even been touched in a while. bug problem!!!
Excellent 9.2
There are drag races on Bartram Avenue and unfortunately the chaos is very loud and the employees at the hotel are powerless to change it despite calling the police often. The location is Fantastic! I’ve been staying at this hotel for over 12 years on and off and it has not aged well but the rooms are clean and the staff are very friendly. The cleaning staff do an impeccable job!
Mediocre 3.6
This place is a dump! If you're looking for a bed and shower, I guess it works. You may want to consider a Motel 8, for the money this place charged!
Mediocre 2.4
We booked this hotel because we were flying out and offered free shuttle but nope, no extra pillows, no fridge or microwave in the rooms, hotel is beat. Stay away!!!
Excellent 10.0
Pros: Location
Cons: Back door of hotel did not lock, so anyone could come inside. Walls of hotel room had large stains and marks. Halls and stairways are very dingy and dirty.
Poor 1.0
Cons: The hotel was filthy, carpets are excessively stained throughout the building and rooms and even the walls were filthy.
Mediocre 2.0
Pros: Location and shuttle
Cons: Filthy carpet, lobby needs front desk repair, one front desk person, didn¿t see any other employee except shuttle driver. Hallway carpet was filthy with stains, guest room doors looked horrible. Room was fair and bathroom made you want to clean it.
Excellent 9.0
Pros: If kitchen was in there would be great
Good 6.8
The room had been refurbished and was clean. The hotel carpets in public areas were grimy and worn. No breakfast or coffee because of Covid, but there’s a Wawa close by. Ruby Tuesday’s restaurant close by for dinner. Hotel itself could use updating, but the staff were very friendly and helpful.
Okay 4.0
I stayed at this hotel a decade ago And it was a wonderful experience. This time around the hotel must be owned by someone else. The lobby reeked of pot smoke, front desk helper appearance very scary, room was okay (didn’t take a shower or take off my shoes at all. Whoever was smoking outside came right through the vents into the room all night long and we asked for a non smoking room. Had to pay to keep our car each day at the hotel and shuttle service does not run 24 hours as stated on hotel door and website. Ended up having to hire an Uber to the airport. It’s great to stay if you need a room over your head and a place to lay your head.
Okay 4.4
Smells of smoke
Good 6.0
Pros: It¿s close proximity to the septa train station
Cons: You really need to put some $$ into sprucing up the hotel. There are signs of age and neglect everywhere. Take a visit there, look around and it will be extremely obvious. It also took 1/2 hour to check in.
Excellent 10.0
Pros: Location
Mediocre 3.0
Cons: Unclean outside room Bathroom outside smells of urine Drag racing g outside bedroom til 3 am could not sleep Guests complained to management
Mediocre 3.2
The hotel was very dirty overall with heavily stained carpets and stains/ marks in the walls. In the room i had the paint all around the bathroom vent was peeling. The entire hotel smelled like weed. The staff could barely speak English which made communication difficult.
Poor 1.0
Pros: Nothing
Cons: Yes no microwave , no refrigerator
Excellent 8.0
Pros: The staff was excellent. Very polite and helpful.
Cons: The rooms were very clean. The hotel as such, the walkway to the lobby and basic grounds were extremely dirty.
Poor 1.0
Pros: Please clean this place
Cons: Please clean this properly
Good 6.0
Pros: Friendly staff
Cons: Rooms were a little scuffed up on the walls & furniture. Wish there was a fridge in the room & a little store in the hotel for toiletries and snacks/food.
Excellent 8.0
It be work on inside
Poor 1.0
Cons: My blankets on my bed were wet the bathroom was a mess the carpet was worn
Excellent 9.0
Pros: Soft and comfortable bed ...nice location close to the airport.... Very quiet and spacious rooms
Cons: The rooms could really use a makeover
Okay 5.0
Pros: First floor accommodations
Cons: The advertisement of the room was not the same. There were nats and flies in the room; sink did not work properly; and it was a none smoking room but it smelled of smoke.
Poor 1.0
Pros: Worst hotel I¿ve ever even seen in my life. Hair on pillows. Stained linens. Broken toilet. Garbage filled parking lot. Horrible smelling hallways. Awful.
Poor 1.0
Pros: The location
Cons: I woke to bedbugs and checked out in the middle of the night.
Poor 1.0
Cons: This hotel is DEPLORABLE. LICENSED AND INSPECTIONS SHOULD SHUT IT DOWN. TERRRIBLE CONDITIONS WE SLEPT IN OUR CAR.
Good 6.0
Pros: It was OK for the most part would of liked it if they would start serving breakfast again but all & all it was ok
Cons: I stayed two days and the second day they made me put up a deposit and I just didn't understand why
Excellent 9.6
We only stayed for 1 night but it was very nice. The hotel is very clean. The room was spacious and very comfortable.
Poor 1.0
Pros: The pictures on your website is false advertising the room and hotel was not the same. The rates, smell, clientele and the staff all were the worst I have ever experience or been exposed to. No microwave, dirty disgusting ice machine and syringe caps
Cons: Everything disgusting dirty stinks clientele absolutely would stop advertising for the Microtel it is and absolute DUMP
Okay 4.8
If this is a last minute option go for it, if not invest in some where else
Excellent 10.0
Nice stay
Okay 5.0
Pros: Linen, towels, and bathroom area were clean, thankfully.
Cons: Inside lobby's assistance was not appealing, dirty, seemed like it was under construction. The carpeting in hallways to doors was old and looked unclean. Also non-smoking room smelled a bit of cigarettes smoke. These can be updated to improve comfort.
Excellent 10.0
Pros: Thank you the beds are comfortabl e
Mediocre 2.8
The room was disgusting. The floor had food on it, the bed looked as though the bedding had not been changed between guests, the odor was atrocious, and the staff was as rude as they come. After my flight was canceled, this was one of the only places that still had a room available and I now understand why. I would’ve been better sleeping in the terminal, baggage claim area, or even the airport bathroom, rather than this dirty hotel. They also do not offer a shuttle, even though when you call the phone number option one actually says “if you’re at the airport and need a shuttle, press one.” This was just an awful experience!
Okay 5.0
Pros: Nothing special
Cons: No breakfast
Good 7.0
Pros: The Location was great, and it was close to everything
Cons: The room was not clean, I went to bed and kept smelling this odor to find a pair of worn panties at the top of the bed, and dirty boxers next to the bed,called the manager about it and he asked was they mines?
Mediocre 3.0
Pros: Room was clean and bathroom was clean
Cons: There was trash all over the property, a homeless man sitting out front of the entrance. there was a man with his pants down urinating on a tree. They hallways smelled of marijuana and smoke. The air conditioner buttons were broken and no blankets.
Excellent 9.0
Pros: Comfortable beds and facilities.
Cons: The room smelled weirdly. It gave us reason to doubt it was really clean.
Excellent 10.0
Pros: Extremely clean
Mediocre 2.8
The filthiest place ever to stay. The staff was unfriendly and acted inconvenienced to help. We were supposed to stay 2 nights but only stayed one. The 2nd night we went next door to the Hampton Inn. STAY AWAY.
Okay 4.0
Cons: Paint and ceiling was peeling throughout room. Cracks in the walls. Carpets dirty. Overall a dump.
Excellent 10.0
Good friendly place to bring it family and I get the 💰 st for my money
Excellent 10.0
Pros: Room service is good room clean
Cons: No
Okay 5.0
Pros: Easy check in and friendly staff at front desk
Cons: We not clean at all. Needs a deep scrub on the bathroom, walls and all and the towels and rags were dirty as well. Had to leave just to take another shower. Also the water in the sink didn't drain to well. Not on my list for a return visit
Mediocre 3.0
Pros: Location
Cons: The bathroom was dirty!
Good 6.0
Pros: Location
Cons: Sheets were not clean. Room smelled and hallway had a smell also.
Mediocre 2.0
Pros: Location
Cons: Hallways smelled of mariguiana the clerk was very rude also did not get the room that was requested
Good 7.0
Pros: Cheap price and good location.
Cons: Very loud people all night long.
Excellent 10.0
Pros: Amazing Staff as well as the decor of the Location.
Good 6.0
Pros: It had a bed
Cons: Cigarette Smell in the room
Okay 5.2
The staff wasn’t to kid friendly they was very rude
Mediocre 2.0
Cons: The front desk staff are extremely rude and the housekeeping only come when they feel like it I had the cops called me for running outta my room quickly for towels and rags something the staff told me to do then refused to give me the towels
Mediocre 3.6
THEY DIDN'T HAVE BREAKFAST AS THEIR AD SAID ONLINE NEITHER SHUTTLE BUS TO THE AIRPORT.
Good 6.0
Pros: The location was good for traveling and attending functions
Cons: The room did not have a refrigerator or dresser drawers
Mediocre 2.0
Pros: They were available in my time of need.
Cons: There was someone else’s hair in the sheets. There was no hot water in the shower. There was banging coming from the hallway and above my head for a good fraction of the night.
Good 6.0
Cons: The room didn't provide a microwave and refrigerator. If you're staying for more than one night they should automatically give you those two things.
Good 6.0
Pros: The evening staff
Cons: Management seemed a little aloof and unconcerned with my needs
Excellent 8.5
Hotel was clean and conveniently located close to airport. Room was adequate and comfortable. WiFi would not connect at all during one night stay. They offer a free 24-hour airport shuttle, which is why we chose this property. However, upon checking in, we were told we couldn't leave our car there because their lot was full, which I doubted was accurate. We were forced to have to drive and park at the airport, and pay a hefty fee. Highly suggest confirming in advance parking availability if you wish to leave your car there and take the shuttle to the airport.
Excellent 8.5
We were in Philadelphia for Eagles Parade. Location was perfect if a major event is taking place in the City. You could take a cab, Uber, Lyft, or train. I like the sitting ledge in the window. Once could sit and relax looking out. Didn't sit down and eat breakfast, took some muffins and coffee. Front desk check in personnel were very, very nice. She helped me a lot with parking prior to our check-in. Room was ok as far as clean. Overall hotel needs an update and desk people were not what I would call professional for a well know chain. Only stay here if you have stay over for a flight easy to get to airport.
Excellent 8.5
The hotel itself is well appointed with nice rooms. Very kind and helpful, clean and comfortable. If you are planning to leave your car here, there is a fee. I had called about this and was not good about the fee. Otherwise everyone was very nice. The rooms were very spacious, and clean, I stayed for three days and housekeeping changed my linens everyday when I was there. Very friendly and funny staff, only feedback I have is if they can offer more breakfast choices like other hotels such as hot grits, eggs and breakfast sausage. The list of amenities include a coffee maker, but there was none in either of the rooms we stayed in. The continental breakfast was kept well stocked. If we visit Philadelphia again, we will stay at this hotel as it is a good price and we know what to expect.
Mediocre 3.7
Pros: The bed was comfortable and I slept well (but was also sleep deprived from and probably could have slept well anywhere at that point).
Cons: The place was gross. The elevator had unidentifiable goop on the walls and floor. Carpets stained. A man clearly on drugs wandering the lobby when I arrived. The staff was distracted and slow, no smile or "welcome" or anything. It was clearly a business to churn out profits. My window in my room was cracked. Broken glass might be a hazard I would think? I was afraid to walk barefoot in my room based on the dirt and grime I saw in the main areas. Shampoo and soap (yay!) but no conditioner. Proximity to airport was great and free shuttle was also a rundown van indicative of the run-down hotel (if we can call it that).
Mediocre 3.7
Pros: Location to airport
Cons: No more free airport parking. Physical improvements in progress.
Okay 4.0
Pros: The location only.
Cons: Size of the room and bed. Front desk was not courtesy.
Mediocre 2.5
Cons: The hotel manager was rude, pointing at the check in time sign when I arrived 15 minutes early. Tried three rooms, the first of which had ants, the second: AC didn't work, and the third: grass all around the AC unit. I checked out after the third room.
Mediocre 2.0
Pros: Dirty Outdated Front desk worker was hard to understand Breakfast was a joke
Cons: See above
Good 6.0
Cons: Old feeling. Dinge
Okay 4.0
Cons: Although the room was non smoking, it smelled like an ashtray.
Excellent 8.0
Cons: In the bathroom, the flush mechanism needs fixing. Water ran continuously.
Excellent 9.7
Pros: For the price, it was a decent place. They were renovating, so there was places in the hall that smelled like paint & missing carpet, but we had one of the renovated rooms & it was nice, clean, and did the trick. Plus, we left at 4:30am to catch a flight & not only is there a free airport shuttle, but they had breakfast out before we left, so we were able to grab a bite. Night lady was abrupt, but not rude. Morning employee was pleasant & offered us breakfast & coffee.
Cons: The only thing I really didnt like was the position of the TV, which was to the side of the bed.
Excellent 8.0
Pros: The hotel is under renovation but things seemed clean. We got a new room which was nice. Very comfortable bed! Danielle at the front desk was very helpful and friendly.
Cons: There is just something about hotels showers. They had great water pressure but a not great shower head, it sprays a wide circle.
Good 6.2
Pros: The staff was very nice and friendly. They must be doing a remodel and the staff made an effort to get me in a newly renovated room.
Cons: The hotel was going through a remodel so it was a bit messy. The room was very small and not very many amenities. The breakfast was small. The hallways were hot and they appeared to have no ac running in the halls. The ice maker on the 3rd floor did not work. The alarm clock in the room did not work.
Okay 5.1
Pros: Close to airport
Cons: Place was dirty, primarily because of renovations hallways were full of dirt. Not at all what I expected from a wyndham hotel. Room was simple and adequate. Breakfast was simple, but dirty and not really a place I wanted to eat in. Staff were very nice
Excellent 9.4
Pros: Great value for the money, room was much nicer than I expected for what I payed
Okay 4.0
Pros: The outside was nice.
Cons: The room was small and not what I booked. They told me there was free parking them charged me when I planned to leave my car while going out if town. The carpets dingy. There was a lot of construction going on.
Good 6.0
Cons: They charge a fee to keep ur car while away. Could have stayed somewhere that was newer and better maintained for the same money
Excellent 10.0
Pros: I felt welcomed as soon as I arrived. They were helpful, could order food into the hotel and have it delivered to the room. The bedroom and bathroom was large and comfortable. Anything I asked for they gave it to me and was so helpful. I will stay there again and I loved it very much. Thanks Microtel Inn! You're the best! ~N.
Mediocre 2.0
Cons: Rude guy who took your credit card. Room dirty, hallway dirty. Nasty place
Mediocre 2.0
Pros: i want my money back!
Cons: Bad services...rude receptionist, place is dirty and smells funny.
Good 7.7
Pros: Hotel is near the airport with a 24 hour shuttle. We had an unexpected extended stay so took advantage of traveling into the city. The train stop was a short walk away and an easy trip into central Philadelphia. The desk staff (Danielle) was very helpful with directions and city tips. The room was basic but had comfortable beds and a decent shower.
Cons: Hotel is showing a little wear and could use some freshening . Breakfast was a low point with few choices that were mostly carbs. However, it was something to stArt the day and breakfast room opens early (530) for those with early flights.
Excellent 9.4
Pros: The room was clean, lots of hot water, and comfortable room. Overall very happy with our stay.
Cons: Breakfast could have been better quality and had more options. ex. butter instead of 'spread' for the toast. However it was certainly adequate and there was plenty of food. Also the shampoo was shampoo conditioner instead of a separate shampoo and conditioner.
Excellent 9.1
Pros: Very friendly people working there and great shuttle accommodations.
Cons: The hotel looked great outside but inside it needed some major renovations. It looked old and worn.
Mediocre 3.1
Pros: Literally nothing.
Cons: Staff was very rude, toilet only flushed half the time. Sink never stopped leaking, very bad odor and there was a condom under my bed.
Okay 4.5
Pros: Very close to the airport. Shuttle that is available 24 hrs.
Cons: Very noise, needs to be updated. My door lock stopped working after the first night, so I had to change room, no flexibility with the bus to drive you to nearby places. Very basic continental breakfast with no hot options.
Mediocre 3.1
Cons: The hotel lost my reservation when I first arrived. Then, they put me on the ground floor behind the desk where I listened to every customer all night. In the middle of the night, the person staying across from me was apparently smoking in a non-smoking room, resulting in a shouting match between the manager and the guest at 2 am. Managed 2 hours of sleep.
Mediocre 3.0
Pros: Proximity to airport.
Cons: Smelled very bad. Combination of smoke and mildewed carpet.
Okay 5.6
Pros: Price
Cons: Room size, breakfast, cleanliness
Excellent 8.0
Pros: Good price. Clean, comfortable. Basic free breakfast. Convenient to airport. Quite convenient to town by car or rail.
Cons: Bit noisy, but surprisingly good for right next to airport.
Microtel Inn & Suites by Wyndham Philadelphia Airport - Philadelphia
Rated no. 13
6.1
Good 6.1
Based on 2,925 reviews
Details
Reviews

Cleanliness
6.1
Comfort
6.3
Facilities
4.0
Location
7.3
Overall
4.0
Overall 5.8 Okay
Based on 702 reviews
Cleanliness
6.1
Comfort
6.3
Facilities
4.0
Location
7.3
Overall
4.0
Cleanliness
7.0
Comfort
6.0
Facilities
4.0
Location
7.0
Overall
5.5
Cleanliness
6.1
Comfort
6.3
Location
7.1
Services
5.9
Staff
6.7
Cleanliness
6.7
Comfort
6.6
Location
7.6
Overall
3.0
Services
6.6
Cleanliness
5.5
Comfort
6.0
Location
7.0
Services
5.5
Staff
6.4
Cleanliness
6.1
Comfort
6.3
Location
7.4
Overall
2.0
Services
6.0
Cleanliness
5.7
Comfort
5.8
Location
6.9
Services
5.8
Staff
6.4

Excellent 8.0
Pros: You guys charged for a100$ deposit . Which when I left should t have been charged but it did. Please return the deposit . Thank you
Excellent 10.0
Pros: the room size
Cons: n/a
Mediocre 3.0
Pros: Location
Cons: I arrived and was charged 100 deposit totally understandable I was told this was just in case I smoke inside the hotel. I went to the room and smelled like a ashtray And very dirty. Went to reception to the gentleman and he said ¿and what u want me to
Excellent 10.0
Pros: The hotel was close to the airport, easy to find and easy to park. The room was huge.
Cons: I wasn't provided any information on the WiFi.
Poor 1.0
Pros: it was quiet
Cons: the staff was rude an lied on us
Poor 1.0
Pros: The room size is big.
Cons: The rooms smell like cigarettes, when we walked around barefoot in our room, our feet were black from how dirty the floor is. We asked to have them cleaned again and when they were the mop they used look dirty and they didn't sweep they just used a dirty mop. We asked about a late check out but they said we had to reserve the room for 2 more nights to get a late check out. My opinion? Stay somewhere else.
Poor 1.0
Pros: It was very dirty , with a horrible smell starting from the lobby to the room. There were children riding bikes and scooters in the lobby down the 1st floor hallway!!! You wait every time you go to front desk for an unacceptable amount of time (ck in & ou
Cons: I have never slept with my chair against the door until my stay with this location!!
Good 6.0
Pros: the full kitchen
Cons: the hallway, the smell, the gym n it didn't have a business center. and have the kitchenware.. Full kitchen but it comes with nothing atno b CT 2x 4F 3
Okay 5.0
Pros: The location was convenient for the business and work that I needed to take care of, even with being there with my disabled mother and family.
Cons: I did not like the fact that the room that was given to us had a broken stove the knobs would not turn,the sink in the kitchen was clogged there were no pots or utensils or dishes in the room,I was told due to other guests taking the silverware and dishes
Poor 1.0
Pros: The location is good and convenient to a lot of attractions.
Cons: I described it as the place the state puts prisoners after release before they enter society. The extra charges, the front desk staff, the cleanliness of the common areas and room were sub-par. The elevator was broken, no flatware, glasses and a bad odor
Good 7.0
Pros: Great staff, great location
Cons: In need of a renovation and a good rug shampooing.
Mediocre 2.8
First you reserve online to get there to be told no more rooms, the staff unprofessional and why it's always the black mf, very sad. Change staff asap
Okay 4.0
Cons: Check in person was poor
Mediocre 2.0
Couldn't find my reservation through Agoda... WIFI doesn't work, bad smell in bedroom...dirty during Covid-19 avoid at all costs!
Good 6.0
Pros: The location was perfect.
Good 7.0
Pros: It had a kithen
Cons: In order to get towels u had to bring towels back they only gave two rags
Excellent 10.0
Pros: I love the layout, so comfortable, kitchen was awesome.
Cons: Everything was great
Good 6.8
Asking second floor guess to remember there are neighbors underneath. Plz treat them as second floor guest would like to be treated. Thank u.
Okay 5.0
Pros: Manager was awesome. Rest of office staff...not so much. Room was very clean, lobby not so much.
Cons: Clientele was very sketchy.
Poor 1.0
Pros: NITHING AT ALL SO DIRTY AND MEAN, THEY KICKED ME OUT FOR NOTHING
Cons: I didn't like anything about it
Mediocre 2.0
Pros: The staff was the nicest thing about this hotel.
Cons: Well to be honest everything. Carpet was dirty in every room and hall way it was dirty the stove look like it never been cleaned. I had a mouse trap ony wall in the closet. I wouldn't recommend this place to no one.
Okay 5.0
Pros: The layout of the room
Cons: A particular staff member calling me profane names.
Mediocre 3.0
Pros: The outside area was not clean. The room had a very large puddle of water next to the ac unit. It was never addressed. I could not operate the TV because there was no remote, thus i could not turn it on.
Cons: Not a clean odor, no remote on tv, parking fee was not disclosed.
Excellent 10.0
Pros: Quiet kitchen was awesome. Staff very nice plenty of room could live there.all good
Poor 1.0
Pros: The staff
Cons: Room wasn't the room I booked. Very dim lit in the lobby and hallways. Carpet in the room was filthy. Ended up not staying here. If it would have been just my husband and I we may have sucked it up and stayed, however no way I'd stay there with kids.
Excellent 9.0
Pros: Size the kitchen laundry
Cons: All good
Poor 1.0
Pros: Nothing.....
Cons: There was Noise and people arguing in the hallways. They were short on every supply. We didn’t have wash towels? I wanted a partial refund I just didn’t know who to talk to?
Okay 4.0
Pros: Nothing
Okay 5.0
Pros: Kitchen
Cons: Lack of pots set
Excellent 10.0
Pros: Location and convenience of being home away from home during this pandemic... Being able to make our meals and get in R&R
Cons: Sometimes the rooms are not checked over after they are cleaned sinks may still be dirty or soap left from previous guest
Excellent 10.0
Pros: Great location down street from a great ruby tuesdays kitchen in room awesome
Cons: The paying for parking overnight
Excellent 8.0
Pros: convenience and pet friendly
Cons: Having to pay for parking
Okay 5.0
Pros: Nothing special
Cons: The maids like to walk in the room is too much without warning don't like that
Good 6.0
Pros: Size of room n amenities
Cons: What I don't like about the hotel is the lack of respect for personal space given by the staff which repeatedly just opens doors with a very light knock even before checkout time and throughout the day sneakily.
Poor 1.0
Pros: Absolutely nothing
Cons: Broken fixtures in my room. The elevator was broken and could not be used. They were huge trash bags laying around all over the hotel full of garbage. The smell was horrible.
Poor 1.0
Pros: Absolutely nothing! Waste of money completely
Cons: Room was disgusting not clean at all all the lights were broken tv didn’t work at all garbage under beds stains on sheets windows messed up WiFi not accessible parking lot packed breakfast horrible staff not helpful at all
Okay 5.0
Pros: Everything worked this time
Cons: The stove didn't work properly none of the knobs would stay on and I couldn't get an accurate temperature reading
Excellent 10.0
Pros: All
Cons: No
Mediocre 3.0
Pros: Proximity to the airport was good
Cons: The airport shuttle does not run 24 hours. It does not start until 5am which is not suitable for any leaving on early flights. There was no telephone in the room as advertised. There was no information about room service. Desk was not 24 hours.
Excellent 10.0
Pros: The staff were extremely friendly and accommodating.
Okay 4.0
Pros: Convenient location
Cons: Dirty carpets, dirty bathrooms
Okay 4.0
Pros: The manager that was on duty was excellent. The location was superb.
Cons: The room smelled funny upon entry. There was no microwave available until I requested one be brought to the room. The iron was broken and I had to request that be swapped out. The shower had poor drainage. Lastly there was no breakfast available ever. 105
Excellent 10.0
Pros: Everything is accessible and staff are attentive
Poor 1.0
Pros: Nothing except maybe some of the staff was polite.
Cons: The room was a disgusting mess. There was literally bloodstains all over the floor. Bloodstains. I have several pictures that will be sent to Philadelphia code enforcement at the very least. Smoke alarm was missing, cabinets were damaged, BLOODSTAINS.
Poor 1.0
Pros: Location to airport
Poor 1.0
Cons: Bedbugs in 325
Good 6.0
Pros: I liked the size of the unit.
Cons: The hallway always had the smell of several different meal being prepared. It was disagreeable to me.
Mediocre 3.0
Pros: Location
Cons: Bugs and roaches
Mediocre 3.0
Pros: I left my glasses and they fpund them.
Cons: Service wasnt that good.
Mediocre 2.0
Pros: The Location
Cons: They had no silverware no utensils nothing in the room they made you pay for parking and I try to steal my daughters iPad
Good 7.0
Pros: Location.
Cons: No ice machine in the hotel. They force you to use ice cube trays, yet there were none in our room. Consequently, Guests are out of luck if they want ice before going to bed.
Mediocre 3.0
Pros: None
Cons: Hotel feels unsafe, and room is big but smells stinks.
Mediocre 3.0
Cons: The cleanliness of the bathroom. There were hair on the shower curtain and tiles.
Good 7.0
Pros: No
Cons: Parking fee is very high!
Good 6.0
Pros: Quiet
Cons: Staff was unfriendly
Good 6.0
Pros: Hotel is okay for the price we paid. Bed is comfy enough and room is really spacious.
Cons: Lobby is kinda stinky but we understand it must be from all the rooms that are cooking since room comes with kitchen.
Mediocre 3.0
Pros: The best of this say was the staff member worked at the front desk. Worked at the front desk. I have stayed at a few Extended Stays in this was the worse.
Okay 4.8
Pros: The hotel was available and the staff person that checked me in was wonderful. .
Cons: I drove to Philly for my aunts funeral. The outside door of the hotel was locked when I arrived which indicates the area is not safe. My son needed cover because it was not in the room. When we called, he was told to come down stairs and get it. The next morning, when we went down for breakfast, there were muffins that were dry and hard, and packaged oatmeal. There was no juice only coffee. In addition, the smell of marijuana filled the hallway. When we went back to the room, I called the front desk for an iron that was working as the one in the room was broken. 20 minutes later, after we were dressed, the iron arrived. If I had a choice, I would not stay at this Extended Stay again.

Cleanliness
6.0
Comfort
6.2
Facilities
5.3
Location
7.1
Overall
4.0
Overall 5.6 Okay
Based on 1,604 reviews
Cleanliness
6.0
Comfort
6.2
Facilities
5.3
Location
7.1
Overall
4.0
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
6.0
Overall
8.0
Cleanliness
5.9
Comfort
6.0
Location
7.0
Services
5.8
Staff
7.2
Cleanliness
4.0
Comfort
6.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
4.0
Comfort
5.0
Facilities
5.0
Location
6.5
Overall
4.0
Cleanliness
6.1
Comfort
6.3
Location
7.2
Overall
4.0
Services
5.9
Cleanliness
5.9
Comfort
6.0
Facilities
5.0
Location
6.8
Overall
4.0
Cleanliness
6.0
Comfort
6.2
Facilities
5.6
Location
7.1
Overall
3.8
Cleanliness
6.0
Comfort
5.9
Location
7.1
Services
5.7
Staff
6.9

Poor 1.0
Pros: Roaches, flies, visible dirty tubs, toilets, bugs in the bed, you could write in the dirt on the nite stand and head . The tub was so dirty when u checked in the receptionist came and scrubbed my tub herself personally. Mortifying experience. I hated it. I didn’t even complete my stay. I was on the first thing smoking out of there as soon as the sun rose. Completely disgusting.
Cons: It was so disgusting!
Mediocre 3.0
Cons: First off, the keys they gave me did not work. A worker had to open for whenever I need to go out and come back in, they could fix the keys. Secondly, I ask for non smoke but the whole 3rd floor smells like a drug pen. It was smoke smell everywhere. The building had gas smell from the outside also.
Okay 4.0
I wanted to give them the benefit of the doubt but this was a filthy room with cig burns in the carpet and bathroom. Our bathroom trash had garbage already in it and there were bugs. We needed the room for an overnight layover so we just felt with it but would absolutely not recommended. Also, didn't feel comfortable leaving as there were security guards posted in the lobby. Spend a bit more and stay somewhere decent. The staff was nice.
Mediocre 3.6
Very dirty. Not worth the high price. Needs alot of updating from the stove to the bathroom
Poor 1.0
Cons: Additional hundred dollar charge at check in, smells like weed and smoke. No one there to help you, accommodations were wrong, not up to public health standards!!
Good 7.0
Pros: It was quite and the staff was very nice.
Cons: Nothing for the kitchen. No safe deposit box. I called and no one ever got back to me. I was recommend this hotel if you didn't need a kitchen.
Mediocre 3.0
Pros: Nothing
Cons: Everything
Good 6.0
Cons: I paid for a queen size I I was in a full size bed instead
Okay 4.0
Pros: The room was bigger than I expected.
Cons: The staff was rude at the front desk. They charged my card for a deposit that they should not have. The room was not cleaned right. My grandkids found pill bottles that I didn¿t bring. I don¿t think the bathroom was ever cleaned and guest service wa
Okay 5.0
Pros: Staff
Poor 1.0
Pros: I wasn¿t able to stay i found bed bugs in my bed .
Cons: No i had to leave due to bugs .
Poor 1.0
Pros: Close to the airport
Cons: Had to wait 15 minutes before someone came to the front desk to check in. Out keys didn't work and it took 3 people jamming random keys in the door for over 30 minutes to realize maybe we should change rooms. The whole hotel is disgusting.
Okay 4.0
Pros: Close to the airport
Cons: Staff was hard to find and not very knowledgeable. No working vending machines and nothing within walking distance to get something as simple as a drink
Mediocre 3.0
Pros: Location
Cons: Queen Bed Was Full Size The Hotel Has A Bad Smell Only One Person On Staff That Night
Poor 1.0
Pros: This room was absolutely disgusting ¿.. I had to leave!!
Cons: It needs to be shut down & given 0 stars¿. It¿s horrible!
Poor 1.0
Pros: Very dissapointed.
Cons: All, was very bad. Will not recommend this hotel and will never stay again.
Poor 1.0
Pros: The staff was pleasant.
Cons: Room was dirty, hallway was dirty and unkept, refrigerator didn't worked and smelled horrible, bathroom sink dirty and didn't drain, cover on bed was stained, smoking smell throughout a non-smoking hotel,bring dirty towels to front desk for clean ones.
Good 7.0
Pros: The price
Cons: Overall was good
Okay 5.0
Pros: Roomy room. Nice bed.
Cons: People smoking right outside of the entrance. Employees as well as guests even though there is a BIG ¿No Smoking¿ sign. I have an infant and a toddler, I did not appreciate the carelessness. Shower head does not work. Front desk agents were rude.
Poor 1.0
Pros: Nothing the hotel staff was very unprofessional there was no tissue in the bathroom,the dresser draws were broken and hanging off the air conditioner was hanging from the wall overall the hotel was ran down and it has very high traffic
Poor 1.0
Pros: Nothing
Cons: Everything roaches,cigarette but smell room, carpet not Vacuum real Drug addicts in hallways
Poor 1.0
Pros: Absolutely nothing
Cons: My room had a serious mouse infestation and was filthy beyond measure.
Poor 1.0
Pros: Not one thing
Cons: The staff was not efficient and the facility itself was not acceptable. It was not clean.
Mediocre 3.6
It was a great stay
Poor 1.0
Pros: Nothing i linked about this hotel except the location was an average. But everything else was questionable, the room was filty, the occupants was noisy, drinking, smoking, no class at all! For a person to pay that type of money ¿¿ it doesn't worth
Cons: Everything
Excellent 8.0
Pros: Staff
Cons: Room was dirty
Excellent 10.0
Pros: It was clean and comfortable
Cons: Everything was to my liking
Mediocre 2.4
Not only it is a pigsty, you cannot even sleep well because tenants who live in there make a lot noise in the evenings in and out (loud music, car noise, loud talks, etc.). Thus, the smell is heavy smoke even in bedrooms that are for non-smoking people. Unfriendly people. No complementary parking. Dangerous area to walk.
Mediocre 2.0
Pros: Location
Cons: Room Was dirty, noisy and people running in halls
Mediocre 3.6
Hotel has a weird location. Smells like cigarettes and the room rug has stains. All night there was a beeping noise.
Mediocre 2.0
This place is dirty. People were slamming doors all night. I could hear the person in the next room snoring, I couldn't sleep. I wouldn't go back there if it was the only place I had to go to. I would sleep in my car first.
Mediocre 3.6
Staff was very unprofessional, lady at desk had to send someone up to the 3rd floor to check if any clean rooms were available. The room itself had outdated furniture that was damaged from years of use, walls were in need of repair and there was a hole in the bathroom wall that was stuffed with tissue.
Mediocre 3.6
Sleep else where
Okay 4.0
Pros: The location
Cons: There were no dishes or pots for the kitchen. Also seen a roach upon arrival.
Excellent 9.0
Pros: The room was very clean
Mediocre 2.0
This place was absolutely disgusting. The room smelled so bad it made me vomit. I spent $12 on airfreshener that offered no relief. The staff was rude and uninviting. The towels were stained and showed the name of a local hospital. I originally booked 2 nights, but left after the 1st night obviously. I expect my money back for, at the very least, the 2nd night.
Mediocre 3.6
Very dirty and run down hotel. Smells of smoke in the hallways. Ok for a cheap few hours when you’re stuck at the airport but thats about it
Okay 4.0
Pros: Theron desk staff was very helpful
Cons: Very dirty
Excellent 10.0
Pros: They staff were very nice and helpful
Cons: The bed cover on the mattress had piss stans and spots of blood on the mattress cover bed was made beautifully but if you pull the sheets off the mattress... nasty....the toilet kept getting clogged up every time some one did a waste
Excellent 10.0
Pros: The location is perfect.
Cons: Yes, the hotel just needs to be more on point with shampooing the carpet, also keeping the halls clean and more dishes, pots and so on.
Okay 5.0
Pros: Near airport
Cons: They advertised transportation to airport, that's the reason I made the choice at this location.They did not and put me in a position not knowing how I was going to get to the airport . The told me to use the shuttle of the hotel next door.Answer was Nooo
Mediocre 2.0
Pros: The only thing I liked was the OKAY pricing...
Cons: This hotel was very dirty we had roaches in our room, I usually don’t listen to recommendations but boy we should have listened to this one. We only didn’t say anything due to staying 2 days but at check out we deff should ha
Mediocre 3.0
Cons: They make u pay to park, the stafff is ratchet, they don’t offer to clean your Room if u stay there longer then a day. I seen people getting there car towed that was residents there and Got ticket. I sat over 20 min waiting for them to op
Good 7.0
Pros: Location was great! Staff was nice and friendly.
Cons: Attention to cleaning. Long strands of hair in the Bathroom. Dead bolt would not engage.
Mediocre 3.0
Cons: They charge my card give me the runaround would not reimburse my money told me to take it up with my bank. Manager did not care to do her job no one could help me
Excellent 10.0
Pros: Staff and service
Good 6.0
Pros: Location
Cons: No clean linen ever,No Security....
Okay 5.0
Pros: It’s quiet
Cons: Some not all of the staff is rude
Excellent 8.0
Pros: Price an pet friendly
Mediocre 2.0
Pros: Checkout?!!
Cons: Almost everything.
Good 6.0
Pros: House keeping
Mediocre 2.0
Cons: It was not clean
Excellent 8.0
Pros: I like the fact that each room is basically a sweet very roomy clean
Cons: Only thing I didn't like was due to the pandemic to practice hasn't been what it used to be
Excellent 10.0
Pros: The staff
Cons: Can’t think of anything!
Excellent 10.0
Pros: The staff treated me so nice and respectful. I will recommend this hotel for sure.
Mediocre 2.0
Pros: Nothing
Cons: It was filthy
Okay 4.0
Pros: Kitchen
Cons: I was struck in the recliner because once it reclined I couldn't get it to fold back
Okay 5.0
Pros: Location
Cons: Not clean
Good 7.0
Pros: Price
Cons: No
Good 6.0
Pros: Convenient to whatever i needed. Food and gas etc
Cons: Smelled terrible. Lobby smelled like an old basement and my room smelled worse.
Mediocre 3.0
Pros: Location
Cons: Had to go to front desk for dishes, no ice machine, disappointing breakfast, was told there was no shuttle when there was one, had to pay $15 for uber
Good 6.0
Pros: The facility was very nice and accommodations good
Cons: ABSOLUTELY, a 12.95 parking fee to park at the hotel??? really, wont be back
Good 6.0
Pros: Close to airport
Cons: Frumpy, noisy. Allows pets
Good 6.0
Cons: Kayak and/or apparently booked a smoking room for me even though I requested non smoking. Luckily they had a non smoking available when I arrived but if they hadn't it would have been awful as I am allergic to cigarette smoke.
Good 6.5
Pros: The bed and chairs were clean and comfortable
Cons: Some maintenance was skipped before my check-in. Bathroom sink was dirty, toilet was dirty, stove had two electric burners but only one worked.
Mediocre 2.2
Cons: Staff was terrible and the rooms were disgusting.
Okay 5.4
Cons: Took half hour to check in, initially sent to wrong room with other guests inside..
Okay 4.0
Pros: The proximatity to the freeway.
Cons: Towels and bedding were stained. Bathtub had soapscum residue, and their was not fan/vent. Mildew was present on the ceiling. The carpet had stains and there was a layer of dust on a few pieces of furniture. We also saw a roach motel on the floor, by the nightstand. Also, the checkin receptionist stated that she steals people's info for her Netflix, because she doesn't want to pay $7.99 for it so she can watch the show Scandel. The parking lot was littered with trash, and the grab and go breakfast was stale and tasteless.
Okay 5.7
Pros: Location was adequate and nice and clean room.
Cons: There was a fire @ 0330. It was a miserable night with the worst timing. It wasn't the staffs' fault with the fire situation, but how they handled the situation and compensation post fire was the problem. Management offered 25% off of one night. I thought that the whole night should have been compensated because of the time of night that the event occurred. It wasn't a good experience.
Excellent 8.5
Pros: Staff, Hotel, and overall the hotel itself was nice
Cons: Lumpy beds, terrible pillows. Had the unfortunate timing with guests that were smoking weed.
Mediocre 2.0
Pros: The manager was nice.
Cons: Probably the nastiest hotel that I have ever stayed in. My niece found a condom in the dresser draw, the towels were dirty, everything was just awful. I will do everything in my power to avoid staying at this hotel, ANYWHERE in America, not just Philadelphia. I will also do my best to keep people away through WOM and no matter where I am. It was just awful.
Okay 4.5
Pros: You have a bed to sleep on and close to the Airport so it won't cost you much to order a cap or uber.
Cons: Kayak gave me the smoking room which was very smelly, I've been in many hotels with smoking rooms but this one smelled like ashtray. The housekeeping only come to clean rooms in the early morning, if you leave by the afternoon no one will clean your room. Also all hotels in the area have a free shuttle to the Airport but not this one which is something I think they should consider.

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