The room wasn’t ready at check in & the shower water was freezing
4 stars
Sheraton Philadelphia Downtown
201 North 17th Street, Philadelphia, PA 19103, United States
Philadelphia, PA
See location+1 215 448 2000Photos of Sheraton Philadelphia Downtown
Overview
Situated a short walk from 19th Street SEPTA Trolley Station, Sheraton Philadelphia Downtown is an ideal base when in Philadelphia. It is located a short stroll from The Franklin Institute, the Pennsylvania Academy of the Fine Arts and The Residences at The Ritz-Carlton.
Guests staying at Sheraton Philadelphia Downtown can enjoy taking a dip in the indoor pool, working out in the gym or unwinding with a drink at the bar. Those staying at the property have access to express check-in/check-out, around the clock reception and a meeting room.
The hotel features rooms equipped with ironing facilities, cable/satellite channels and a hair dryer, plus all the necessities to ensure an enjoyable stay. They all offer an en suite bathroom fitted with a shower.
The hotel's in-house restaurant, Phillips, is a popular place to have a meal. Room service is also offered at certain times.
Sheraton Philadelphia Downtown is situated amongst the area's tourist attractions, including Pennsylvania Convention Center, Philadelphia City Hall and Loews Philadelphia Hotel, which are within walking distance. 22nd Street SEPTA Trolley Station is within walking distance.
Latest deals for Sheraton Philadelphia Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Sheraton Philadelphia Downtown
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- A/V equipment hire
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24-hour front desk
Basics
- Free Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Disabled access
- Roll-in shower
- Accessible by lift
- Hypoallergenic
- Adapted bath
- No smoking
- Non-feather pillow
- Toilet with grab rails
- Pets not allowed
- Upper floors accessible by lift
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
General
- Executive lounge access
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Carpeted
- City view
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- TV
Bathroom
- Shower
- Additional toilet
- Toilet
- Toilet paper
- Private bathroom
Bedroom
- Reading light
- Feather pillow
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Things to do
- Gift shop
- Bicycle hire
- Cycling
- Horse riding
- Bowling
Parking and transportation
- Parking
- Valet parking
- Private parking
Laundry
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Safe
Family friendly
- Cribs available
Fitness
- Fitness centre
Reviews of Sheraton Philadelphia Downtown
7.5
Good
2808 verified ratings
Wonderful
926
Very good
386
Good
508
Okay
295
Fair
297
Mediocre
151
Poor
245
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, which is perfect for sightseeing. However, many reviews highlighted significant cleanliness issues, with dirty rooms and bathrooms being a common complaint. Additionally, the service was often criticized, with guests mentioning unhelpful staff and lack of attention to issues. Overall, while the location is a strong point, improvements in cleanliness and service are necessary to enhance the guest experience.AI-generated from customer reviews
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7.9 out of 10
1508 reviews
7.3 out of 10
374 reviews
7.6 out of 10
4 reviews
6 out of 10
1 review
7.6 out of 10
42 reviews
All reviews
We visit this hotel frequently for its convenient location. The staff is very good, particularly Leonard and Francis on the bell desk. The rooms are well laid out and have everything needed, but we find the bed covers too thin and always have to send down for extra blankets. Response to requests are usually met promptly. The elimination of the Concierge Desk, and the excellent concierges Mary and ...
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Pros (+) The front desk staff was so nice. They checked me in with my last minute Priceline reservation, gave me two bottles of water and a cookie and directed me to the nearest parking lots, saving me about $35 a night compared to their valet. The room was spotless, the bed was comfortable, the shower had hot water. Wifi worked well on the 14th floor.
Cons (-) The walls are a little thin. I could hear people in the halls at all hours. The hotel does not offer free parking. Valet is $45 a night. Parking is available across the street for much less.
Pros (+) The location was right for our needs.
Cons (-) This is an older hotel in need of renovations and a good cleaning. Room carpet and furniture a bit dirty, not due to housekeeping, just age - everything was sticky. Bathroom was stained and dirty as well. Would not stay here again. Staff was very good - friendly and professional - except for valet who could not be found....he was not getting another car, cell phone and soda in a hidden corner, Sor...
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Pros (+) The view from my room (717) was amazing. The room itself was clean and comfortable. I was attending a symposium at Drexel, so this hotel was within walking distance which was nice.
Cons (-) The hallways needed updating. The carpets were stained and needed replacing. Also the elevators, although there were 6, were frustrating. I arrived exhausted from my flight at around 10pm. All of the elevators were not moving but stopped on high level floors. There were 25+ people waiting and it look 3 elevators until I was able to get on, which took about 5 minutes or so. I was just ready to get ...
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Pros (+) Lobby looked nice
Cons (-) I booked a room with a king size bed and received a room with two double beds which was not ideal for it just being me and my girlfriend. They told me valet parking would be cheaper then parking in the garage across the street and I am glad I checked because valet for two days would have costed me roughly 100 dollars and at the garage I paid 44. There was a band aid in the bathroom but other then ...
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Pros (+) Location convenient to Art Museum, Franklin Institute and City Hall. Front desk was friendly and helpful. Checkout extended until 1pm upon request. Very affordable.
Cons (-) Room was clean and comfortable, but carpet and room in general was well worn. No safe in room.
Pros (+) Nice lobby
Cons (-) Bad staff, outdated rooms
Pros (+) It’s location
Cons (-) Out of date deco No parking
Pros (+) Comfy room, friendly staff, great location. Hot showers. Fitness center was better than expected.
Cons (-) You can sense corporate sending management brusque memos about controlling costs. Everywhere you look are the little signs of cheaping out: poor wallpaper repairs in the bathroom, door handles with paint on them because they didn’t mask,etc. Parking was $50, but the lot across the street was $7. No included breakfast... all the little signs that they are trying to squeeze as much $ out of the prop...
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Location
201 North 17th Street, Philadelphia, PA 19103
What's nearby
- Pennsylvania Academy of the Fine Arts0.4 km
- The Franklin Institute0.5 km
- Philadelphia City Hall0.7 km
- The Residences at The Ritz-Carlton0.7 km
- Pennsylvania Convention Center0.9 km
- Loews Philadelphia Hotel0.9 km
- Rittenhouse Square1 km
- Church of St. Luke and The Epiphany1.4 km
- Philadelphia Museum of Art1.5 km
- Liberty Bell1.7 km
- Independence National Historical Park1.7 km
- Independence Hall1.8 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
License number: BC-2022-014874
When to book a room at Sheraton Philadelphia Downtown
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See most recommended stays in PhiladelphiaGood to know
Value for money | Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|---|
7.6 | 1.2 km | Philadelphia | 10.8 km |
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