Passenger van |
Commercial |
10 locations in Rome
Locations in Rome
Filters
Reviews
2.4 Poor
Aug 2020
Pros:
Location in terminal.Cons:
Horrific experience with Hertz in Rome Fiumicino. Rented a car that had a tire blown as soon as I started driving it. Called the Hertz location in Fiumicino and no answer. Called multiple times, but no answer. Had to call the US number only to get transferred to Road Side assistance for Canada? Ended up changing the tire myself then drove to my hotel. Kept calling Hertz in Rome (total of 8 times that day) but no answer. Tried calling Naples (no answer), Milano (no answer) and Salerno (answered but told me I wasn't covered because Hertz had franchised their business in Italy?). Suggested I pay for the flat myself and be on my way. In order to salvage my trip, I did just that. Only to find that the tire had prior damage in two places and it was unlikely that it could withstand another "patch" job. Nevertheless, I paid the fee for just that and tried to get ahold of Rome Hertz another 14 times over 4 days. No answer! The car sat parked because the newly patched tire went flat again! Seriously, I can't make this stuff up. Called the US again without help as they simply said I needed to deal directly with Rome Hertz only. I used Twitter to get a road side assistance number for Italy and the towed the car finally, while I had 5 days left on my rental. They refused to take me to Hertz to get a replacement saying I needed to pay a taxi for that (I was 60 miles away from the nearest location). I simply told them to keep the car and I would deal with it upon my return to Rome via another means. When I got to Rome, they had the nerve to charge me for a one way drop off charge in addition to my full contracted rate. NEVER AGAIN WILL I RENT FROM HERTZ/DOLLAR/THRIFY.10.0 Wonderful
July 2020
Pros:
Easy pickup and drop off next to airport. Convenient key drop.10.0 Wonderful
Sept 2018
Pros:
Car was new and clean. Good people .next time I will go and rental a car there excelente.10Cons:
The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.6.8 Okay
July 2018
Pros:
Fantastic car. Comfortable and drove well. New too.Cons:
Having to wait 2 hours in Rome to check-in with our reservation. A line ordering system that did not make any sense (draw a number for two other companies but not Dollar). Then, stand around because there was only standing room only. Really not efficient.10.0 Wonderful
June 2018
Pros:
Car was virtually new and great for our vacation.Cons:
Wished for an explanation of some simple things -- how to buy gas or turn on the A/C.5.2 Fair
July 2016
Pros:
Great little car (Fiat Panda) to drive through narrow Tuscan city streets.Cons:
Pick-up was chaos: We had booked the car at Dollar, but no Dollar was to be found at the pick-up in the airport in Rome (we were not aware that Dollar was a Hertz company, nor were we informed). The queue to pick up the car was very long, and it took approx. 1.5 hours before it was our turn. Overall, a very poor car pick-up experience.22 locations in Rome
Locations in Rome
Filters
Reviews
7.2 Good
Oct 2019
Pros:
Paulette was really helpful when we picked up. The drop off was not as easy in Milan, because it wasn’t clear where to go, so we went into the store to ask but there was only one person working and a lot of people waiting. I waited 30 minutes to talk to someone and was told that I just needed to drive up to the 5th floor of garage to return.2.0 Poor
Oct 2018
Pros:
They messed up the pickup and drop off and now we have no where to leave the car. Total failureCons:
They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!2.0 Poor
July 2018
Pros:
We were told we had to pick the vans up at Roma Tintoretto. However two days before we were to get the vans, we received emails stating they did not have vans and offered us two small cars for each van even though we only had two drivers. It went from bad to worse when we went to the pick-up location, they only had small cars with manual transmissions. After much discussion, thet finally told us to go to the airport where they had two Ford vans for our use. Our family of ten missed our planned tour, etc. because of this mixed up reservation.Cons:
All of the above.5.6 Fair
July 2018
Cons:
Long line of people ahead of us to pick up the car, so it took over an hour to get it. The cruise control didn't work.2.4 Poor
July 2018
Cons:
I waited for an hour to get my car. I showed up at 8:40 and didn't leave with the car until 9:40. The office was so inefficient. It looked like they were doing everything manually. when you have online reservations, why aren't you managing this in advance? Then, when I got the car, it was a mess. It had scratches and dents all over it. Warning lights kept coming on for no wiper fluid and for low tire pressure. After waiting an hour already I was not about to wait longer to get a different one.10.0 Wonderful
June 2018
Pros:
The car was a new Fiat 500, with great Tom-Tom GPS. The lady who helped check us in was multi-lingual and very nice. Helped with the addition of the mobile hot-spot and she made sure I was comfortable with everything before we left.Cons:
Just my own lack of knowledge on operating the GPS at first but I eventually figured it out. Very simple and straight forward.18 locations in Rome
Locations in Rome
Filters
Reviews
2.0 Poor
Sept 2023
2.0 Poor
Nov 2019
Pros:
Staff at pick up was great and friendlyCons:
Staff at drop off are terrible in Naples, had paperwork that I got on pickup indicating slight damage on bumper, but when I dropped of the car they said the paperwork meant nothing and the I was responsible for the damage.3.2 Poor
Oct 2019
Cons:
Bait and switch.6.0 Okay
Sept 2019
Cons:
Avis emplyee told me it is €20 per day for full coverage insurance. However when I pay it, it was more than double because of 90% of taxes. They should have told me before I pay.2.0 Poor
Sept 2019
Pros:
Worst experience ever. Rented a nice luxury Mercedes for my honeymoon and when we arrived they had a 3 hr line and then didn’t have a car for me. Ended up sticking me in a terrible tiny little fiat with the most uncomfortable and dangerous ride for my pregnant wife. I have never been so upset3.6 Poor
Aug 2019
Cons:
The insurance was so high and that was not mentioned when booking the car online. The VAT as well. I would not rent the car if that was mentioned in the site. I found that totally not fear.14 locations in Rome
Locations in Rome
Filters
Reviews
6.0 Okay
Aug 2023
4 locations in Rome
4 locations in Rome
Filters
Reviews
10.0 Wonderful
May 2021
Pros:
Staff is always very friendly at this location. Car was excellent.6.0 Okay
July 2019
Pros:
Drop off staff was very friendly (Milan)Cons:
When picking up the car it felt like the staff attempted to scare me into signing extra insurance (have separate insurance) and the staff was uninterested in noting additional scratches on the car not registered. I took photos. When dropping off the car the parking lot was full and with no staff7.6 Good
Nov 2018
Pros:
Car was great, clean, easy pick up/ drop off.Cons:
An extra 22% VAT charge was added, cost was well over what was quoted.19 locations in Rome
Locations in Rome
Filters
Reviews
10.0 Wonderful
Nov 2022
4.0 Mediocre
Sept 2022
2.0 Poor
Sept 2022
3 locations in Rome
Filters
Reviews
2.0 Poor
Sept 2023
10.0 Wonderful
Aug 2023
2.0 Poor
May 2023
3 locations in Rome
Filters
Reviews
4.0 Mediocre
July 2023
4.0 Mediocre
Apr 2022
5 locations in Rome
Locations in Rome
Filters
Reviews
4.0 Mediocre
July 2023
9 locations in Rome
Filters
Reviews
8.0 Very Good
Oct 2023
4.0 Mediocre
Oct 2023
8.0 Very Good
Aug 2023
7.2 Good
Aug 2017
Pros:
Car dive nicely - no issues atballCons:
It look over 1.5 hours to get the car which mostly killed that day for us.3.6 Poor
May 2017
Pros:
All the customer service representatives were very friendly!Cons:
We spent nearly an hour with the agent trying to sell us insurance we kept saying we didn't want. Then I asked about switching to an automatic. When it was apparent that the automatic transmission car was going to cost about 400 euro more, we said no forget it, that we'd go with what we had reserved. But he kept making tweaks and changes to the deal to try to get us to go with the bigger car (seriously, after a translatlantic flight and NO sleep, who wants to spend an hour with someone trying to upsell you?). Finally I said, I just want the car I reserved. And he said, ok, we'll give you the bigger car for the same price. What??? I suspect the car I reserved wasn't even available so the whole thing had been a charade to get us to get the bigger vehicle. And only it wasn't exactly the same price I had reserved it at. We had a heck of a time with a 9-passenger vehicle trying to get through some of the narrow streets and ended up scratching a bumper. All in all, I would avoid Budget/Avis at all costs!6.0 Okay
Apr 2017
Pros:
I really only liked that there was a car avliableCons:
First, I reserved a Bmw 5 series but received a huge Volvo. Not the end of the world but the car was quite larger then was convient due to driving the malfunction coast. Second, union return I was charged 370 euro which is about $410. I was quoted $259 after taxes I believe. I did request insurance at 15 a day for four days. The insurance factored in should've brought my total closer to $320. Can you explain to me why I was charged so much more then my quote? Thank you9 locations in Rome
Locations in Rome
Filters
Reviews
2.0 Poor
Apr 2023
3 locations in Rome
Locations in Rome
c/o multipiano B- A. Leonardo da Vinci
+39 340 504 4813
Filters
Reviews
2.0 Poor
Oct 2016
Pros:
NothingCons:
They were outside the airport and the shuttle was took around 45 minutes to arrive when we were told it would take 5 minutes. The customer service staff were very poor and slightly rude19 locations in Rome
Locations in Rome
Circonvallazione Nomentana, 534
+39 062 323 7603
Cne Gianicolense 93
+39 065 376 696
Nuova Circonvallazione Interna
+39 06 2323 7603
Roma Fiumicino Aeroporto
665010678
Rome Airport Ciampino
679340368
Stazione Termini
+39 064 882 854
Via Appia 666 A/b
+39 067 834 4240
Via Appia Nuova 614,nRoma
+39 067 834 4240
Via Degli Ammiragli 107
+39 063 972 0639
Via Flaminia Nuova 216
+39 064 548 1354
Via Teodorico 48 ang.Via Lorenzo il Magnifico
+39 062 323 7603
Via Tiburtina 905 A
+39 064 072 375
Filters
No reviews available
7 locations in Rome
Locations in Rome
Aeroporto G B Pastine
+39 06 6595 9475
Piazza Delle Crociate 23
+39 06 4425 1147
Termini Railway Station
+39 06 482 6140
Via Appia Nuova 645
+39 06 4754 4703
Via Sicilia 36
+39 06 4274 2395
Viale Carso 50
+39 06 6934 3371
Viale Europa 321
+39 06 592 3262
Filters
No reviews available
3 locations in Rome
Locations in Rome
Rome Fiumicino airport
+39 091 777 3536
Filters
No reviews available
9 locations in Rome
Locations in Rome
Circonv. Nomentana 516
+39 06 4358 0242
L. Da Vinci Ap
+39 06 6501 1553
Via Appia Nuova, 1200
+39 06 7128 9027
Via Della Bufalotta 183
+39 06 817 1421
Via Francesco Saverio Nitti 1
+39 06 0190 5128
Via Lanuvio 25
+39 06 7885 1400
Via Pietro Frattini, 142
+39 06 657 1476
Via Salaria 413
+39 06 321 8095
Viale Regina Margherita 208
+39 06 6478 0328
Filters
No reviews available
One location in Rome
Locations in Rome
Via Appia nuova, 11 - Ciampino (RM)
+39 06 780 4244
Filters
No reviews available
6 locations in Rome
Locations in Rome
Via Carlo Mirabello, 39
+39 068 376 5858
Via Giolitti 34 (inside the railway station)
+39 064 871 592
Via Maffeo Pantaleoni 5
+39 063 638 2084
Via dei Laghi 2
+39 063 789 7650
Viale Europa 321 Roma, RM
+39 065 923 262
Filters
No reviews available
12 locations in Rome
Locations in Rome
Piazza Francesco Vivona, 5
+39 6592 2514
Piazza delle Crociate, 1
+39 064 550 7550
Via Anagnina, 287
+39 065 272 6205
Via Mario Sansone, 49, Roma
+39 344 024 7281
Via Oderisi da Gubbio, 270
+39 064 403 963
Via Prenestina, 894/898
+39 069 489 1586
Filters
No reviews available
12 locations in Rome
Locations in Rome
C.ne Gianicolense, 93
+39 06 537 6696
Piazza Francesco Vivona 3
+39 06 592 5020
Via Appia Nuova 614
+39 06 7834 4240
Via Appia Nuova, 1651
+39 06 7934 0387
Via Cipro, 104
+39 06 3972 0639
Via Dei Prati Fiscali 293-295
+39 06 886 1266
Via Flaminia Nuova, 216
+39 06 4548 1354
Via Giolitti 34 (railway Station)
+39 06 488 2854
Via Lorenzo Il Magnifico,168
+39 06 2323 7603
Via Sardegna,51(via Veneto Station)
+39 06 4202 0038
Via Tiburtina 905/a
+39 06 407 2375
Via V. Lamaro 30
+39 06 7290 7739
Filters
Reviews
6.4 Okay
Oct 2016
Cons:
Car was not ready at 10 o'clock even though we had pick up time at 7am. The staff was still washing it. When we asked them to expedite they handed it to us wet and with poor visibility through the windows. Renault Twingo not in range of Fiat Panda in my opinion.3 locations in Rome
Locations in Rome
Rome Fiumicino Airport
+39 066 504 8104
Termini Railway Station, Via Giolitti 34 (Platform 24)
+39 093 5186 5791
c/o Aeroporto Ciampino
0039 0679340898
Filters
Reviews
2.0 Poor
Nov 2017
Cons:
Very rude agents. Car I booked and what I got were totally different.2.0 Poor
May 2017
Cons:
The cancelled 30mins before I was due to pickup the car, absolutely ridiculous, will never hire from them again4 locations in Rome
Locations in Rome
Rome Fiumicino airport
+39 320 770 6717
Via Giovanni Giolitti, 34
+39 327 244 4179
Via Goffredo Mameli 10
+39 0721 172 0587
Filters
No reviews available
3 locations in Rome
Locations in Rome
Ciampino Airport Via Appia Km 13
+39 067 934 1415
Via Giovanni Giolitti, 34
+39 064 891 3412
Filters
No reviews available