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One location in Shannon
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8.0 Very Good
Sept 2018
Pros:
Very nice shuttle driver. Easy drop off. In and out!Cons:
When you use the GPS address in Google...it takes you to an industrial part of the airport. Get that fixed because it was frustrating.3.2 Poor
July 2018
Pros:
Car itself was fine but given a lesser car than originally booked and for more money.Cons:
Beware! Counter staff at Avis Ireland seem to work on commission. Our person would not look up our reservation by the reservation #, we were then told the only automoatic available was a lesser car than we had reserved, for more money! Talked to a 2nd person and told it was high season and that was the rate + lots of add ons. If you want to use the insurance provided by your credit card (we have amex platinum - great coverage) they would put a hold on our account for $5000 euros OR we could pay 48 euros per day for their insurance!!!! Complete scam. Opted to have the hold put on our credit card. Other car companies may do this as well in Ireland. Added a huge amount of stress to an otherwise wonderful trip. Advice: do your homework ahead of time with lots of research on car company policies there.9.2 Wonderful
Apr 2018
Pros:
The staff at Shannon Airport was super polite and informative. They even threw in a free GPS because they didn’t have the automatic transmission we reserved as we arrived early.Cons:
The insurance is very pricey - although it’s a must have because the roads in Ireland are pretty treacherous to say the least.10.0 Wonderful
Oct 2017
Pros:
All good. Efficient & friendly personnel at Shannon Airport. Car was ready when we arrived and was perfect for our needs.4.4 Mediocre
Sept 2017
Cons:
The final price was double the price quoted on my confirmation. Complete rip-off. I rented cars around the world for over 40 years and never had such an experience. Shame on Avis.4.4 Mediocre
Sept 2017
Pros:
The car got good gas milage.Cons:
The headlights did not work and caused us to almost get in an accident while driving. It was very scary driving on the winding roads of Ireland with no headlights! The car was also way too expensive for the type of car I rented. Disappointed. Also when we returned the car, it took 20 minutes for the counter to close out my account. The guy next to us was able to close out 4 other customers in the time it took the guy helping me to close me out. Frustrating.One location in Shannon
One location in Shannon
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8.0 Very Good
Oct 2019
Pros:
Our flight was scheduled to arrive at 10:30 pm but delayed over an hour. We called to notify Payless and asked about picking it up the next morning and we were told the car wouldn't be available and we'd have to rebook. We were told that the counter would be open until midnight and there was nothing else they could do.at that time. We did arrive around 11:45 p.m. and the agent was there and pleasant but informed us that no one notified her and she was only there because she was notified that another customer would be late.-otherwise she would have left early The counter agent was very pleasant and helpful. The first person I spoke to with Payless was rude and unwilling to help or offer alternatives-he was unprofessional and had a terrible attitude. He seemed like he didn't care about our concerns and he wasn't going to even attempt to work with us. I was willing to pay the full amount, even if we picked up a day later but the only option he offered was to cancel and rebook . His supervisor was a little better but said we could go online to modify it or to call back in 3 hrs-which would put us in flight and after the customer service number was available. The customer service representative also failed to notify the rental center of our delay even though we provided the information. Luckily it worked out but it is unlikely that I will ever book through Payless again. The car and value were great but not worth the stress of worrying that we'd arrive and not have a car.Cons:
The customer service representatives who answer the phone need to be trained to be more professional and to treat customers with respect rather than treat us like we were a nuisance that he couldn't bother with. I wish I had his name to file an specific complaint.10.0 Wonderful
Mar 2018
Pros:
Quick and painless.Cons:
Not their fault, but there should be a gas station closer to the airport or more clearly visible.2.0 Poor
July 2017
Cons:
what a rip off,,$99 rental turned into $1,000,, buyer beware budget and payless are bait and switch..don't do it go somewhere else.4.4 Mediocre
Oct 2016
Pros:
it was one guy working and he refunded our gas and then took us to the airportCons:
we had to wait for the van guy to come back from the airport since he was the only one working but it wasn't longOne location in Shannon
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10.0 Wonderful
June 2020
Pros:
Pick up and drop off are easy and the staff are helpful.Cons:
Nothing4.4 Mediocre
July 2019
Pros:
Car was as generally clean as expected. Otherwise, my experience was bad.Cons:
Did not have the 5 dr hatchback I reserved or "similar" and charged upgrade for a larger hatchback to avoid downgrade. I was essentially ignored at pick-up and had to call-out to get attention. Attendant then pointed out my car and said "keys are in it". GPS did not work.7.2 Good
July 2018
Pros:
The agent in Dublin was excellent, Ivan, I think.Cons:
we rented the car through carrentals.com. it was supposed to be large 7 passenger with 4 suitcases. unfortunately we had to fly into Dublin instead of Shannon. We could not get a clear understanding from Europcar whether you rented this size car in Ireland. 2 agents said no, one agent said yes. The two that said no, indicated the broker was mistaken and should not have offered the size we booked. This seems strange since Im sure we are not the first to rent a large Europcar in Ireland through your representative, carentals.com2.0 Poor
July 2018
Cons:
I'm 77. Europcar (Ireland) won't rent a car without a letter from a doc if you're over 75. Fine (maybe). But there was NO warning about that -- so they turned me down and I got no car for my vacation. This is just horrible!6.4 Okay
Sept 2017
Pros:
The guy I met initially at desk who dealt with me, he very nice, so helpful, gave me a good deal, very pleasant to deal with, it was more straightforward than I thought it woud be. he also went with me to car to get me started. Brilliant. At time of breakdown those I dealt with professional and helpful, AA guy, Customer service breakdown at Europcar, guy towing car, garage holding replacement car.Cons:
A New car I got broke down, issue with clutch, had problems with changing gears, I ended up having to park up on hard shoulder on a very busy motorway near to Nenagh, so dangerous, I could have been killed, , very shaken, got so lucky, I was able to park safely. This car should have been checked to ensure it was ok to be driven. Ended up not being able to restart car, had to call for help, This took a bit of time, affected time I had in Dublin. The new car I then got in Nenagh was grand but the radio was so bad, most of time only got one station, made drive very long. Follow up customer service experience when highlighting my dissatisfaction both on phone and eventually face to face after dropping car back not great but hopefully when it's hightlighted to Manger it will have a more positive outcome.9.2 Wonderful
Aug 2017
Pros:
Car was excellent - new Audi.Cons:
I was 2 hours late returning the car and they tried to bill me $70 for another day! Highway robbery! Guy said that there was nothing he could do. It was hardwired into their computer. I called their main office and got the charge removed...on the spot. Also was told that I had to buy insurance - not sure if this was true.One location in Shannon
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5.6 Fair
Sept 2017
Cons:
Drop-off was incredibly confusing: the drop off section was closed and directions to the after hours drop off were not well written and could have been more detailed. It ended up taking a half hour to return the vehicle.2.0 Poor
Sept 2017
Cons:
I brushed a stone wall in Ireland to avoid a head on collision and was horrified to learn that the two insurance coverages I thought did not, in fact, cover Ireland. It seems that it would have been a courtesy for the rental agent to mention that, but I must take responsibility for my ignorance. The manager at the airport was rude, unhelpful, and sent me away in an uninsured car because he did not want to deal with the problem at 8:30 pm. I was told to come back in the morning. I drove long distances to get back and forth, wasted a day, and was horrified to learn Hertz has charged me $13,000 to fix cosmetic damage that can be filled and buffed. 20% of the value of a car to repair cosmetic damage?! There will be no opportunity to receive fair estimates, and no proof that the work is ever done. Do your insurance homework before you rent, and above all never use Hertz! I will be living with their nightmare for years to come.3.6 Poor
Aug 2017
Pros:
car mechanically was OKCons:
Had to wait around half an hour to get the car when I had booked in advance, I would have expected them to know I was coming and therefore had a car ready. They didn't even have the one I booked (a Qashqai) so was given a Dacia Duster instead which was smaller than I was expecting. When I got it it was still muddy on the outside, probably because they had rushed to clean it.4.4 Mediocre
June 2017
Pros:
The location is very convenientCons:
This is as close to an extortion racket that I have ever experienced. The staff at the Hertz near Shannon Airport will charge you exorbitant amounts for any tiny scratch. We were assessed over $700 for three very short (the largest was less than 2 cm) thin (a couple of millimeters thick maybe) on the front bumper. These were not dents at all, just superficial scratches on a plastic bumper. In case you are thinking that this was just one person's bad experience be advised that 3 other people dropped off cars here while we were waiting for the "damage" report to be completed. All three of them were also being assessed for scratch damages. I do not know if those assessments were valid or not but they do illustrate a pattern. OK... you have been warned.9.2 Wonderful
May 2017
Pros:
I had hit a Pothole and had damage to the rim, the woman was still able to process my return quickly and will be e-mailing me the report to submit to insurance.4.0 Mediocre
Mar 2017
Pros:
Car was the promised size.Cons:
Extra fees changed despite information from Kayak. No assistance for a damaged tire. The agency tried to insist on purchase of insurance despite me providing proofs of insurance.One location in Shannon
One location in Shannon
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4.0 Mediocre
Nov 2022
6.0 Okay
Oct 2022
10.0 Wonderful
Oct 2022
2.0 Poor
Oct 2022
2.0 Poor
Sept 2022
8.0 Very Good
Sept 2022
One location in Shannon
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4.0 Mediocre
Sept 2022
4.8 Mediocre
Sept 2019
Pros:
Good gas mileage, easy to park and maneuver due to size.Cons:
Being up front regarding the cost of insurance, which adds, at minimum, an additional $1000. Also, being scolded for arriving late to pick up was unacceptable.10.0 Wonderful
Mar 2019
Pros:
Friendly helpful staff Very organised and effortless Very efficientCons:
Meet and greet with the car9.6 Wonderful
Oct 2018
Pros:
Great crew at the car lot.Cons:
Billing was confusing, and higher that quoted in the reservation.4.4 Mediocre
July 2018
Pros:
It was cleanCons:
We were told by kayak the rental would be 114 euro, but the rental actually cost us a little over 1000.00. This is a rediculous price for a standard / stick rental. We were hot over the head with extra costs at the counter... and had no choice but to pay. I amputating in a dispute with our credit.3.2 Poor
Aug 2017
Pros:
Car was comfortableCons:
Final price came in nearly double what we were originally quoted due to additional services (roadside assistance, personal insurance, etc.) being added by the agent at pickup. We specifically stated that we required no insurance (we have our own) & were not asked or informed about any of the other services/charges that were added. When we inquired about these charges at drop-off we were told it was too late to protest or receive a refund. Absolute rip-off.One location in Shannon
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10.0 Wonderful
Sept 2023
2.0 Poor
June 2018
Cons:
The absolute worst customer service. I would spent the money renting with another rental car company. They were cheaper at the beginning, but at the end they charged me €165 for a 1” “scratch” on the wheel. I was not the only one. At the time of return 3 other customers were complaining about getting charged for bogus “Damage” that comes from normal wear and tear of driving through Ireland roads. Some were getting charged up to €350. When asked to speak with a manager about the issue, I was denied and told that the “customer service representative” could help me. Obviously they did nothing. This place will try to scam you out of every last dollar! Since they are part of the Hertz name and all employees at Shannon airport worked under Hertz, do yourself a favor and stay away from Hertz and their underling names of Thrifty and Dollar.8.8 Very Good
Mar 2017
Pros:
Was handy to be able to get out luggage, rent out car, and be driving through the countryside within a 10 min period. Will definitely use this company again.Cons:
The insurance seems quite expensive (understandably).7.6 Good
Nov 2016
Pros:
I liked the Jetta for size, handling, comfort as I drive VW/Audi cars at home. The drop off and pickup was at Shannon Airport which was very easy and quick. Sales agent was friendly and expeditious.Cons:
The Dollar/Thrifty rental was connected with Hertz - which I did not know at the time and will not rent from Hertz due to a bad experience previously. Once at the counter, I found some "hidden" costs and an"upgrade" charge for an automatic that cost significantly more than a base rental for a standard and that were not listed on the rental information I had secured in advance - more than doubling the price. Buyer needs to beware about what the exact costs you are paying for since a good price that I found in advance became costly once at the rental counter and should have meant that I looked elsewhere. Since it was so early and after a long flight, I did not pursue other options in the airport.One location in Shannon
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8.4 Very Good
Mar 2017
Pros:
Eventually was given an Nissan Qashqai which was a good car and served me well.Cons:
I pre-booked a Hyundai Tucson SUV or similar and was offer a Dacia Duster. That is like saying a skateboard and a car are similar as they both have wheels. Was not happy to take this and the Thrifty agent conceded that I was not going to budge on this.One location in Shannon
One location in Shannon
One location in Shannon
Locations in Shannon
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One location in Shannon
Locations in Shannon
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One location in Shannon
Locations in Shannon
SERVICED BY EUROPCAR
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One location in Shannon
Locations in Shannon
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One location in Shannon
Locations in Shannon
Ground Floor
+353 61 704 914
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One location in Shannon
Locations in Shannon
Main Terminal, Shannon Airport
+86 10 6064 1387
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One location in Shannon
Locations in Shannon
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One location in Shannon
Locations in Shannon
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Car rental companies in Shannon that rent 9 seater cars include Easirent.
On average a 9 seater car hire in Shannon costs $1,589 per week ($227 per day).
On average a 9 seater car hire in Shannon costs $6,809 per month ($1,589 per week).
Along with a 9 seater car, hire companies in Shannon offer 7 seater cars.
Pick-up location | Shannon |
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Car types | Van, Minibus |
Hire locations | 20 |
Airport locations | 20 |
Popular agencies | Easirent |