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10.0
Great attendant in terrace
Pros: the Budget counter in Terrace BC closes at 11 and our flight was delayed until midnight. The lovely young woman at the counter stayed for us and was friendly and smiling. It made a great difference in our trip. Please tell her she’s wonderful. I wish I remembered her name—maybe Mikaela?
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8.0
Brake failure
Pros: Left front brakes do NOT work Extremely dangerous on partially icy roads
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