6.0
Nothing went really wrong but would not rent again and would not recommend. Enough little fees and technicalities to offset any savings and it makes the experience feel scammy. 1. The rental says Ace, but Ace is just licensing their name to Drivo, a rental car company I have never heard of. 2. The Kayak listing clearly stated "unlimited mileage" and nothing about geofencing. I wasn't aware the rental was geofenced until pickup, and my destination was in the penalty zone. Too late to do anything but incur the penalty. Maybe Drivo has it hidden in the fine print somewhere during booking, but I was on the lookout for it and I didn't see it. 3. I opted to add the CDW insurance but was not told at pickup that if I entered the penalty zone it would void the CDW policy. So I paid $199 for insurance that was voided four hours later and for the rest of the rental.Reviewed 13 Aug 2026
review from![kayak]()
2.0
Honest horrible experience. The pick up time was super bad with long wait times, also they car they gave me had dents and scratches all over it and they car was in horrible shape. I am never using ace again ..Reviewed 13 Aug 2026
review from![kayak]()
10.0
Responsive, polite, and helpful with the process.Reviewed 11 Aug 2026
review from![kayak]()
10.0
The ace representative behind the counter was amazing. It only took a few minutes. And he was very courteous and kind very professional and understanding we came in very late at night and he got us out right away thank you thank you thank youReviewed 10 Aug 2026
review from![kayak]()
4.0
Super frustrating. They limited mileage because of a Florida license and wouldn’t change the reservation to the spouse and they do not allow you to use your own toll pass. Even bought a new sunpass and when we called sunpass they said ace doesn’t allow it. So we had to either add an extra hour each way on our trip (with little kids) or pay $15/day penalty plus tolls. Only other option was to pay $13.99/day for unlimited tolls. Car was just okay. Kind of beat up. Won’t be doing a rental with them again.Reviewed 8 Aug 2026
review from![kayak]()
2.0
We arrived in Toronto with our family of 6 on time. The shuttle to pick us up was a 5 seater SUV even though when you call they ask how many people are in your group so we had to break in two groups to do two trips. We get inside ACE car rentals to be told the are putting us in a 5 seater SUV! We reserved a 7 seater SUV for the 6 of us so clearly a 5 seater won't work. The worker sat there arguing with my husband saying my husband doesn't understand that they don't have 7 seaters available! We reserved a 7 seater well in advanced by the way. So they tried to get us to take two cars but only one of us drives and how does that make any sense to have double the tolls,parking and gas! Anyways the worker looked online and told us that enterprise has a 7 seater available. He did not call to confirm just got the shuttle (two SUVs ) to drop us off. We go in to enterprise with our 4 children all of our luggage to be told they do not have ANY vehicles available and now we are stranded in a city we are not familiar with and have no vehicle to get anywhere. This experience was absolutely terrible. We spent well over 2 hours after our 5 hour flight looking for a vehicle to rent. We still have not been reimbursed for the vehicle we never recieved on top of all of this.Reviewed 7 Aug 2026
review from![kayak]()
2.0
I liked the personnel. I disliked total price with compulsory state insurance not being disclosed up front and clearly, similar to how competitors present their products. Had to take two shuttles in 116 degree heat.Reviewed 3 Aug 2026
review from![kayak]()
2.0
The customer service can be 10x better.Reviewed 31 July 2026
review from![kayak]()
4.0
The pick-up was quite chaotic and not so clear in the explanation, but eventually it worked out and we had a good time with the car.Reviewed 28 July 2026
review from![kayak]()
2.0
She was meaning to me she give me samll car for discriminationReviewed 13 July 2026
review from![kayak]()
2.0
I did not like the fact that they didn’t honor the rate that I was given in my original reservation and they tried to obligate me to pay for liability insurance even though I provided evidence that my personal auto insurance covered liability. I will not rent from this company again.Reviewed 12 July 2026
review from![kayak]()
4.0
Not happy at all w customer service in Queen pickup. Drop off was great. Auto was great.Reviewed 11 July 2026
review from![kayak]()
