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One location in Airport
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Reviews
10.0 Wonderful
Dec 2023
10.0 Wonderful
Nov 2023
10.0 Wonderful
Oct 2023
10.0 Wonderful
May 2021
Cons:
Nothing, it was great!10.0 Wonderful
May 2021
Pros:
The pick up and drop off were both quick and very easy. The car was nicer than expected and the cost was excellent.Cons:
Nothing needed improvement, it was all great.10.0 Wonderful
Apr 2021
Pros:
Professional staff.Cons:
Maybe not sell off cars next time they are sitting around waiting for a pandemic to end. Also maybe not gouge those of us who had to use our airline tickets before they expire and we all show up to Hawaii at once. I guess I’m glad I paid double instead of triple the price, or at least we had a car. Thanks for having a few left. The trip was great. The car was great. The price was not. I hope my donation goes to getting some more cars so I don’t have to worry about it next time. I’d have done the exact same thing if I was in your shoes.One location in Airport
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Reviews
10.0 Wonderful
Mar 2024
10.0 Wonderful
Dec 2023
10.0 Wonderful
Sept 2023
7.2 Good
Feb 2020
Pros:
Drop off was easy. Very friendly.Cons:
Car was very dirty and not well maintained. Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.2.0 Poor
Dec 2019
Cons:
Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!6.8 Okay
Nov 2019
Cons:
My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.One location in Airport
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Reviews
10.0 Wonderful
Feb 2024
10.0 Wonderful
Dec 2023
10.0 Wonderful
Oct 2023
6.0 Okay
Apr 2023
6.0 Okay
Oct 2022
10.0 Wonderful
Oct 2022
One location in Airport
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Reviews
4.0 Mediocre
May 2020
Pros:
The representative was attentive to my needs.Cons:
The SUV had roaches in it which was crawling on my baby. My wife was killing them left and right. We would of turned around but we were crunched for time. It took forever to get a car, and i was the only one there. Terrible experience2.0 Poor
Apr 2020
Cons:
Due to Covid-19 my flights were cancelled but despite calling several times never heard back from Advantage. And intend to receive a refund (which is I’m sure why I haven’t heard from them).8.0 Very Good
Mar 2020
Pros:
Friendly, pretty quickCons:
Maybe two sets of keys just in case you lock a set in the car. Never happened but a thought. Would have preferred having a fob to lock and unlock5.2 Fair
Mar 2020
Cons:
VERY SLOW pickup process. Each customer is at the counter 10-15 minutes, spending most of the time finding off agressive up-selling attempts - car upgrades, gas options, and mostly insurance add-ons. They hide the option of declining supplemental insurance altogether. Forcing you to choose between three levels. They pepper you with scare tactics. This all takes a lot of time. The car itself, not the model promised. Reserved a Toyota RAV5, got a large SUV. Poorer gas mileage and difficulty parking in resort's small parking spots. Car condition was pretty poor - lots of dings and scratches. Which need to be carefully documented, requiring more time. Car ran fine. Go with the major rental companies. You'll likely be about to pickup your reserved vehicle with little or no time spent at the counter.5.6 Fair
Feb 2020
Cons:
Did not have SUV and gave us a mini van that we did not like. When we drove to our condo the tire pressure light came on. We then noted a tire with a slow leak that had been pumped up for rental. We called to return the car and the person in duty found and reserved an SUV for us, which was good but we had to pay for the gas to return to airport to return van! As a courtesy, the person also gave us a 90 minute extension to return the vehicle but only noted it in the file, we were charged a $35 overage and had to stand in line at counter to ask someone to read notes and adjust, which was done, but was another hassle. We were also told it would be best to buy a tank of gas at 3.29 per gallon, but we are not told it came with $30+ of airport taxes which was ridiculous. We had to call and get that changed too. We filled up the tank which was almost empty on the SUV for $40 at Costco vs the $85 you tried to charge us. TAXES on tsnk of gas should be disclosed. In addition we were renting car from 4pm to 5pm return assuming there was a one hour grace period that is standard. When flight arrived early so we picked up car at 3:30pm, agent charged us for two additional hours without disclosing it. Lots of sneaky things we didn’t notice on contract until we read the print out on way home. People at Kahului we’re all very nice and fixed all we needed. It’s not them that appear to be wrong, it’s the company. We will rent from you again but will not take a van, will not take gas, and will look for system sneaking extra hours on the contract.6.0 Okay
Feb 2020
Pros:
Car was clean.Cons:
I reserved a "Ford Mustang Convertible or similar model not guaranteed." They had plenty of Mustangs but charged me $350 to "upgrade" to what I literally reserved, a Mustang. Check out was slow as they tried to sell options and there was no one there when I returned the car and although someone appeared, they walked off in another direction.One location in Airport
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Reviews
8.0 Very Good
Feb 2024
6.0 Okay
Feb 2024
10.0 Wonderful
Feb 2024
4.0 Mediocre
Nov 2023
10.0 Wonderful
May 2021
Cons:
The customer service rep was excellent8.0 Very Good
Apr 2021
Pros:
Good car and easy processCons:
Drop off at airport price was so much higher than local drop offOne location in Airport
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Reviews
2.0 Poor
June 2020
Pros:
Not a thing! There's a MANDATORY 14 DAY QUARANTINE ! THEY REFUSED ANY REFUND OR CREDIT! THEY HAVE FILE BANKRUPTCY !Cons:
GIVE ME BACK MY $ 500.00 !!!! Company new they where going into Bankruptcy and still took people hard earned money ! Honestly I will never use a third party to book any car rental again. AS FARE AS I AM CONCERNED PRICELINE AND EZ-CAR STOLE MY MONEY!One location in Airport
One location in Airport
One location in Airport