Pros
"Easy drop off, ."(in 1963 reviews)
" & very helpful."(in 2020 reviews)
"reliable flexible good ."(in 556 reviews)
Cons
"I didn’t even ."(in 2541 reviews)
" was not entirely clean"(in 2541 reviews)
"they had no s available!"(in 2541 reviews)
Reviews
Overall ratingBased on 54098 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
Traveller rating
Find reviews that mention:
10.0
We had a Turo car rental. When we got to the car it wouldn’t start so we cancelled that. My wife found a car rental available immediately with Alamo. The rental process was super easy and getting into our car and on our way was quick and painless. The staff was outstanding!Reviewed 19 Aug. 2022
review from![kayak]()
2.0
Flight was delay and by the time we arrived Alamo was closed. They closed at 5pm....Reviewed 19 Aug. 2022
review from![cheapflights]()
10.0
Frequent shuttle, friendly drivers, clean & new cars, competent and helpful staff.Reviewed 19 Aug. 2022
review from![kayak]()
6.0
The pick-up/drop-off system was good, but it was frustrating that the staff at pick-up were less than helpful. The staff made every effort to make themselves unavailable, and avoid any questions, simply directing me and other customers to the machines issuing the notes for picking up the car. The message to the customer was clear: "do not bother us, just read the instructions in the machine. If anything isn't clear, too bad for you". Extremely frustrating, when arriving tired from a long trip. I cannot imagine how an elderly person would be able to handle this poor service.Reviewed 18 Aug. 2022
review from![kayak]()
8.0
I suggest that the cursory walk around the car be reinstated with the rental team, prior to driving off. The video, whilst being a good idea missed a few things. Similarly, the insurance selections could be simpler and clearer, they are not and I have a nagging suspicion that I paid for one thing too many. People want peace of mind and a hassle free experience when travelling.Reviewed 18 Aug. 2022
review from![kayak]()
10.0
Staff was so friendly and fast.Reviewed 18 Aug. 2022
review from![kayak]()
10.0
My car was waiting for me once I checked in.Reviewed 17 Aug. 2022
review from![kayak]()
10.0
Easy checking and out, no pressure to purchase additional coverage.Reviewed 17 Aug. 2022
review from![kayak]()
10.0
Excellent customer service. Very friendly. Distance from office to cars pick up pretty far in Berlin. We had to go twice the distance due to not finding one feature in the car. Customer Representative did not hesitate to walk us back to help and serve the problem. Thank you Alamo, we will always rent from you again.Reviewed 17 Aug. 2022
review from![kayak]()
2.0
The car rental agency did not honor my reservation and I was unable to rent a car and go on the trip we had planned.Reviewed 16 Aug. 2022
review from![kayak]()
10.0
Honestly, ALAMO is a serious and very professional company. Glad to have been their client.Reviewed 16 Aug. 2022
review from![kayak]()
6.0
Great! Car, was a bit difficult to find a terminal but easy drop off. Our original car rental agency gave away our car and we had no car. I went to the counter to ask if Alamo had any cars and they said no, reservation only, and sent us away. I then went on to Kayak and made a reservation in 2 minutes with Alamo, and went right back to the counter. She could have just told me to do that instead of being short and telling us there were no options for cars. Outside of that everything was greatReviewed 16 Aug. 2022
review from![kayak]()