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Pros: "Crew very helpful. Seat was very good, food excellent."

Cons: "Food"

Cons: "The seat covers looked worn and dirty. Needs an upgrade."

Pros: "Amazing services and foods"
Cons: "The business class seat was great"

Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Pros: "I like everything in Singapore airlines"
Cons: "Nothing"

Pros: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Cons: "The A380 was probably SQ's oldest one, which that was a newer plane."

Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."

Cons: "Very cramped. Worst leg of the journey"

Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."

Pros: "Got bumped to Business Class"

Cons: "I liked everything"

Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"

Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"

Cons: "Nothing"

Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."

Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"

Pros: "It’s worth it to pay a bit more for the extra legroom seats."

Cons: "Cabin temperature was really hot."

Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."

Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."

Pros: "Not much"
Cons: "Not as good as they were once"

Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."

Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."

Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"

Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"

Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."

Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."

Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."

Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."

Cons: "Old plane. Old in flight entertainment."

Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."

Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"

Pros: "Made Econ class feel like biz :)"

Cons: "Seats are tight and hard"

Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."

Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."

Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."

Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."

Pros: "Seating space was very good. Meals terrific"

Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."

Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."

Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"

Pros: "everything great, every time again"

Pros: "Great Food"
Cons: "Nothing"

Pros: "loved the hot towels and the entertainment provided"

Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."

Pros: "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
Cons: "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."

Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"

Pros: "Very pleasant and comfortable flight."
Cons: "NA"

Pros: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Cons: "No wifi on board. The plane was one of the older ones, but still perfectly nice."

Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"

Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"

Pros: "Everything"
Cons: "They are the best and air Canada should learn from them"

Pros: "qatar airways is able to accommodate my low sodium diet"
Cons: "headphone for entertainment did not work"

Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."

Cons: "Nothing! Everything was great! It if was free that would be perfect!"

Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"

Pros: "Nothing"
Cons: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"

Cons: "Great"

Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."

Pros: "Extra leg room only coz I was on exit isle"
Cons: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"

Pros: "The crew were fab"

Pros: "Qatar airlines the service was awesome and the planes very clean"
Cons: "Seating not able to upgrade"

Pros: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."

Pros: "Crew were very helpful and courteous"

Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Pros: "crew was lovely and plane was very new"
Cons: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Pros: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Cons: "nothing"

Pros: "It was on time."
Cons: "The food sucked."

Pros: "Everything"
Cons: "No HE"

Pros: "very nice crew please have good dessert"

Pros: "The flight went well, from boarding to landing."
Cons: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."

Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"

Pros: "Crew and food"
Cons: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."

Pros: "Good service but need to improve food quality and quantity."

Cons: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."

Pros: "Great flight with good food and crew."

Pros: "Fast"
Cons: "There were no food choice when the cabin crew reach my seat all run out"

Pros: "Service great and on time"
Cons: "Lounge in Cape Town was bad."

Pros: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"

Cons: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Pros: "Exlent"

Pros: "Polite staff keen to help"

Pros: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."

Pros: "On board crew are excellent."
Cons: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."

Pros: "Very punctual departures and arrival schedules and compliance"
Cons: "Nothing to mention"

Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."

Pros: "I liked everything about the flight."

Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."

Cons: "The seat didn't have any inflight entertainment"

Pros: "Service, friendliness of that staff"
Cons: "Other passengers used my carry-on baggage space and my carry on was placed far from me."

Pros: "Todo estuvo prfecto"
Cons: "La comida no es nada del otro mundo"

Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."

Pros: "the best air line I've ever been"

Cons: "Nothing"

Pros: "Excellent airline. Great experience. Easy. Professional. Efficient."

Pros: "Crew were super nice, a lot of entertainment varieties"
Cons: "That I had to deal with some rude local officers at the airport, one of them was Qatar airline employee, 3 were security and immigration staff. They ruined my trip with thier rudeness."

Pros: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Cons: "Keep the good work."

Pros: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."

Pros: "Food was great."
Cons: "Seating was very cramped. I paid $900 for my flight, and the seats were so on top of one another you could barely breath without touching another human. Just because other airlines do it ... doesn’t mean Emirates should."

Pros: "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"

Cons: "Info system is not that easy to navigate So hard to find a movie"

Pros: "Great crew and entertainment"
Cons: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"

Pros: "I had the whole row. Food pretty good for economy. Good movies"

Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."

Cons: "It was good service by emirates"

Pros: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Cons: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"

Pros: "Good food friendly staff"

Pros: "Early landing great service loads of legroom as am 6ft 5"
Cons: "N\a"

Cons: "N/a"

Pros: "Outstanding and very helpful service"
Cons: "N/a"

Pros: "I liked the Inflight entertainment and the crew were hospitable and courteous"

Pros: "the crew are nice"
Cons: "food limited selection"

Cons: "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"

Pros: "All of the above"
Cons: "Nothing that i didn't like"

Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"

Pros: "It was so nice"

Pros: "Staff was wonderful, food goood !"
Cons: "More you to stretch out"

Pros: "The service, food and flight entertainment was great."

Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."

Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."

Pros: "I got upgraded to business class"

Cons: "No room to stretch feet out, couldn't straighten legs out. I walked as much as I could, but my ankles and legs were swollen for three days after flight."

Pros: "The staff were pleasant and the food was passable"
Cons: "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."

Pros: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
Cons: "Just left to it. Not much fuss made."

Pros: "Nothing"
Cons: "Stuck with a hotel I couldn't use after the booking agent broke their integration and I never got the update the flight had been rescheduled two days later. Will not use kayak or Emirates again"

Cons: "I like it"

Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"

Pros: "The seat was comfortable."
Cons: "I wasn't offered any refreshments upon boarding and had to locate an attendant just to receive service. Although I normally order the low cholesterol meal I asked the attendant to provide with its contents before serving so that I could decide whether to choose from the menu. Twenty minutes later the low cholesterol plate was served and not once was I offered the opportunity to make a selection of my own choosing."

Pros: "I like the flight route"
Cons: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."

Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."

Pros: "Good entertainment"
Cons: "Stawardess took too long to collect trays after we had eaten.at least two hours."

Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."

Pros: "Flight attendants friendly, well mannered"
Cons: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."

Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"

Pros: "great food, entertainment and comfort On time with great service"

Cons: "Usually I have enjoyed the food but the food on the return flight was not palatable."

Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"

Pros: "Everything is perfect."

Pros: "Boarding procedure kept changing from flight to flight,keeping one guessing....Food(Asian Vegetarian was so so...served at random...."
Cons: "Luggage came on time."

Pros: "Everything"

Pros: "service was excellent and crew was very polite"

Pros: "Treated superbly!"
Cons: "Absolutely nothing."

Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"

Pros: "love everything about Emirates!"

Cons: "This was my first time flying Emirates, and my very first flight from JFK to DXB was so late that I ended up missing my DXB-DEL connection and had to waste over 8 hours of my time and bear a lot of discomfort"

Pros: "Like everything"

Cons: "Food was below average"

Pros: "Check in counter was helpful and friendly"
Cons: "Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!"

Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"

Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"

Pros: "Innovative seating arrangements in business. Service was good."
Cons: "Comfort of seats and laying position are ok, a bit hard for 15 hours."

Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"

Cons: "They did not provide water very frequently in flight. Food was satisfactory."

Pros: "not too bad"
Cons: "not too bad"

Pros: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Cons: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"

Pros: "haagan daz chocolate ice cream was a surprise"
Cons: "the rice with fish didn’t taste that nice and the veggy was a bit overcooked"

Pros: "Boarding quick n fast"
Cons: "Seats uncomfortable, leg n body, space too small n my left seat is a big sizes man , right seat is a very fat man , I can’t even move . my seat don’t have headset n request one , but until reached Hong Kong I still didn’t get it n I m in plane for 4hrs doing nothing, no games no songs n no shows. Thank for your concern . Really appreciate."

Pros: "Comfortable enough on board. Good service."
Cons: "Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!"

Pros: "Familarity with airline"
Cons: "Limited food options. No drinks service."

Pros: "Flight was great."
Cons: "It’s nice to lay down, but it’s not completely comfortable. Difficult to get a restful sleep this time."

Pros: "The headline says it all!"

Pros: "The food was good."
Cons: "We were sitting at te back and it was very cold. Not sure why. They ran out of chicken for lunch."

Pros: "I traveled this time with my wife and 8 year old twin daughters. For the long haul flight from Boston to HongKong, they let all families with children (including us) board earlier, which not all airlines do, and which was much appreciated. It wasn't as big of a deal for the HongKong to Taipei puddle jumper. Crew was very attentive, responding rapidly to calls and rebooting the entertainment system when needed. They were also quick with providing water and ramen noodles when we needed them. Seats were OK, a little short on leg room on the 777, better on the Airbus 350's. In flight entertainment options were very good for the adults, decent for the kids (they seemed to be struggling to find things to watch)."
Cons: "Food options are disappointing. The congee breakfasts have insipid, watery rice and dull flavored savories, and the sausage-and-egg breakfasts aren't much better. Dinner options were also disappointing, with so-so pepper beef and chicken that was not much past good. Snack options mid-flight were OK; they were generous with potato chips, caramel popcorn, chocolate and cookies, but the apples were mealy and there wasn't much in the way of healthy snack options."

Pros: "Little more leg room!"

Cons: "Continues to be incinsistent and spotty service."

Pros: "Always consistently good.."
Cons: "N/A"

Pros: "Food and flight attendants"

Cons: "Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous"

Pros: "Great crew, great service"
Cons: "Could use a greater reclining angle in economy."

Pros: "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
Cons: "Again, airport crew leaves a lot to be desired."

Pros: "N/A"
Cons: "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."

Pros: "The airline crew. Very attentive and immaculate"
Cons: "Nothing"

Pros: "that is great flight. I'm very with fight"
Cons: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."

Pros: "The crew are very nice. They maintain the toilet area clean and with paper supplies. I love the availability of having a hot noodle soup in between meals."
Cons: "No slippers, toothbrush & toothpaste for economy passengers. Some airlines will give this automatic due to long hours trip."

Cons: "Row seat is tight"

Pros: "The Attendants were excellent"
Cons: "I am a big man and found the seats a bit tight"

Pros: "Excellent service, lucked out into a flight that wasn't full for once and was able to sleep."
Cons: "Food could have been better. Pasty potatoes and soft vegetables. Ice cream though :)"

Pros: "...except the plane was dirty (dirt all over the ceiling above me, long black hairs on the pillow they gave me) and one of the stewardesses had a bad attitude with me. Otherwise it was great."
Cons: "Plane not clean"

Pros: "watching movies and tv is excellent. Crew provides excellent service. The most comfortable seats."
Cons: "bathrooms were dirty"

Pros: "Two security checks, one at the door of the plane where they take bottles of water that have been purchased after passengers have passed through immigration and security make boarding very slow. There is no priority for Premium. The staff are efficient but service is basic. No sign of staff except when they are serving food. Seats are fine for a day flight. The food is very ordinary and some dishes were not available."
Cons: "Not a lot of choice in entertainment. Some programs have been on there for years. Premium economy is not worth the extra money."

Pros: "I made it home"
Cons: "Next time I book a flight to make sure I pick a seat of my choosing or pay for a seat.. the seat that I was in was absolutely horrible"

Cons: "Same as above"

Pros: "Staff were friendly and helpful"
Cons: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"

Pros: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."

Pros: "Flight was cancelled, it didn't happened"
Cons: "Flight was cancelled, it didn't happened"

Cons: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"

Pros: "Good crew"
Cons: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"

Cons: "late boarding."

Pros: "Entertainment okay. Screen small"
Cons: "No legroom at all. And I'm not even a big person."

Cons: "Plane was very warm"

Cons: "Plane was very very warm"

Pros: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"

Pros: "Great crew, quick boarding"

Pros: "Business class service was the best I've ever experienced from any carrier."

Pros: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
Cons: "The seatbelt buckle is at a weird angle so ones arm is on it."

Pros: "Quiet, warm water in bathroom sink. Movies"

Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"

Cons: "30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this."

Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"

Pros: "I liked that nothing was a hassle to get to, the staff were amazing and the pilot was well-skilled."
Cons: "My only con was the fact that there were many people around me coughing. That's not your fault though, I understand. But still, it was nasty."

Pros: "Crew were good. Better service than in business class"

Cons: "Entertainment system was playing up and crew had to reboot it several times"

Cons: "Nothing"

Pros: "It's a pleasant experience"

Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."

Pros: "Lovely crew especially Heidi"
Cons: "Nothing, all was well"

Cons: "Less gate changes"

Pros: "great food, entertainment & service"

Cons: "Great! On time"

Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."

Cons: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."

Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."

Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"

Cons: "Food was awful."

Pros: "Could not fault"

Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."

Pros: "Overall feel of the flight. The focus in safety"
Cons: "The flight was delayed for 3.5 hours. Limited selection of movied"

Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."

Pros: "Crew were great"
Cons: "Lost bags"

Pros: "Flight was late 30 mins"

Pros: "Snacks provided were very nice. Flight was shorter than expected."
Cons: "Nothing we didn't like, all was good!"

Pros: "Great flight on the 787 Dreamliner and the crew were fantastic. I wish I could say the same thing for Baggage services. I have a business meeting tomorrow morning and presently they can't even reconcile their own Baggage Receipt number! I expect more when travelling (and paying) for business class."

Cons: "Plane was approx 1 hour late"

Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."

Pros: "Crew members were attentive and helpful."
Cons: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"

Pros: "Once we boarded the experience was positive."
Cons: "The flight was late causing me to be late for a meeting"

Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."

Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."

Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"

Pros: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Cons: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."

Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"

Cons: "Crew service was disgraceful"

Pros: "Individual usb charge port and meal"

Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."

Pros: "The crew is always nice and approachable. The entertainment is usually high but this time around there weren't many good choices."
Cons: "The food is AWFUL, and has been getting worse as the years go on. Absolutely terrible taste, stomach-churning smells and gross consistency. During boarding I was profiled by one of your gate agents and "selected for further screening" ... not fun. No explanations, just surly, inattentive agents performing further checks on items that had already been twice-checked at security. Awful service."

Pros: "Comfortable plane. Good entertainment. Very nice chicken salad. Friendly staff."
Cons: "The soggy pies were a bit, well, soggy ... The changeover at Dubai seemed unnecessary. Having to go through security tho get from airside to airside was a bit daft. The crew gave little information on how that changeover was going to happen, and when they did it was just before landing."

Pros: "Friendly crew."
Cons: "Nothing that is unique to Qantas or just flying in general."

Cons: "Great service , very caring and clean . Looked after me as I had to use a wheelchair . Thank you :)"

Pros: "Everything."

Pros: "The no fuss but highly professional approach of the cabin crew. The level of comfort in the cabin, with a business class upgrade."
Cons: "I dont like having to track the distance through the outside lounge in both directions to get to the Business Lounge. The Business Lounge is frequently busy and noisy. Very hard to conduct a phone conversation from."

Cons: "I was right by the toilets"

Pros: "Landing with strong winds went well."
Cons: "No seat pillows"

Cons: "Late leaving and still pretending it was going to leave sooner than it did. It boarded 15 mins after the published delayed departure time. Staff wouldn't even call to find out when it would really leave. Lounge closed before the flight was called,"

Cons: "All round excellent"

Pros: "Everything."
Cons: "can not think of any."

Pros: "On time , efficient service"
Cons: "Crowded"