2.0
Absolutely horrible experience. A classical bait and switch operation. Sleazy to the core. It was " either you will pay four time as much as we advertised and agreed to charge, or we will not rent you a car", specifically targeting customers that didn't buy third party insurance through them. I ended up taking a taxi and renting a car next day from a competitor without any problems. Avis at Sarajevo airport is a disgrace to the Avis name. The man behind the counter had a name tag that said his name was Ermin Kovacevic, in case that Avis wants to do something to clean up the cesspool that is Avis Sarajevo airport office. I chose to rent with Avis exactly because I wanted to avoid situations like this, thinking that a well established company would have high standards and good customer service. Nope, I got exactly the opposite. Avoid Avis Sarajevo airport like a plague!Reviewed 25 Feb 2026
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10.0
The staff, the ease of both pickup & drop off. The whole process was fantastic. I would definitely recommend them for future users and the employees are to be highly recommended.Reviewed 25 Feb 2026
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2.0
They did not have the car we reserved so they gave us a a jeep. It was filled with a colony of live roaches which were openly crawling around the car. When we returned the car Avis charged us an extra $1800 without our knowledge. When we called to complain, Avis said it was because we “upgraded.”Reviewed 24 Feb 2026
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2.0
They said I’m on do not rent list because of their mistakeReviewed 23 Feb 2026
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2.0
Avis did not tell me that the rental location would close at 5PM. Even the Avis counter in the airport said they would be open till 6PM. I got there at 5:45. there were Avis personal there but they only handle selling used cars. Sorry! Will not use Avis again.Reviewed 22 Feb 2026
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2.0
The front passenger-side tire fell off while I was driving on the highway. I had to book a hotel for the night, a flight back home, etc., for a total cost over $700, and Avis only offered to reimburse me for the cost of two days of my rental (just over $100).Reviewed 21 Feb 2026
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6.0
They charged me $30 for a booster seat that they never mentioned when I asked for it.Reviewed 18 Feb 2026
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6.0
45 minute wait in line in Savannah airport to rent a car. Then only compact cars left were electric. The (otherwise helpful) person behind the counter had no idea how or where to charge it.Reviewed 18 Feb 2026
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6.0
Great staff, very kind and easy to work with. Batteries on the fobs do not work. So I had to manually unlock and manually lock every door. Start button only worked if you put the fob onto it. It was impossible to lock the rear door because they told me I cannot lock all doors with the automatic lock or the alarm was set. Cost was insanely high, although we are in Milan so they are able to monopolize the rentals and charge whatever they want. $130 per day. But again that has nothing to do with staff, they were amazing.Reviewed 18 Feb 2026
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10.0
Everything is easy. Super nice staffs.Reviewed 18 Feb 2026
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10.0
All was good.Reviewed 18 Feb 2026
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10.0
Great experience with Avis at the Dorval airport. It was quick, efficient and pleasant. I was out in under 10 mins, seemed like 5mins. Aiemann helped me out, he was very polite, professional and pleasant do deal with. The car was clean, fuel tank was full no complaints whatsoever. In this day and age it's rare to get A+ customer experience like this, please keep up the great work Avis!Reviewed 17 Feb 2026
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