10.0
All goodReviewed 19 Apr 2026
review from![kayak]()
4.0
The reservation people were not helpful at all. First Lady told me there was only one car available and it was electric. I told her I was not comfortable with that bc I am lot familiar with electric cars. She found another car that was a way too big for me to feel safe driving. Strange, because in a parking lot with hundreds of cars, she initially said there was only one car available. The. She told me that budget doesn’t work with Allstate and that I needed the insurance. Then she told me I had to get the tolls coverage bc we were driving from LA to San Diego. We did not use any toll roads. When I went to the garage and saw the giant car she gave me, I went back inside and spoke with another person. He said he had no idea why she would say there was only one car available, there were plenty. The second person gave me a Dodge Hornet but failed to tell me it was a plug in hybrid. I did not realize it was plug-in until we got to our hotel an hour away. I spent too much time online trying to learn how the plug-in works, where I could charge it and how long it would take to charge. We took it to a charging station, only to find out that the Dodge uses a different type of plug. I called Budget several times asking for help and no one seemed to be able to give me helpful information. I finally found a charging station that would work in the garage of a public library. Then I had to download an app and set up an account to use it. And pay for four hours of parking ant the library. After 3 hours and 45 minutes to charge fully, we drove to San Diego. Battery all used up in one hour and ten minutes. Budget representatives were the worst! They did not seem to want to help me or rectify the situation. Renting a car is supposed to make your vacation less stressful so you can go where you want to when you want to, not have to rely on the schedules of public transportation or Uber/Lyft. This car rental crests hassle after hassle and wasted a lot of our time on vacation. I will lot use Budget again.Reviewed 19 Apr 2026
review from![kayak]()
8.0
👍🏼 Excellent pick up attendant, nice, professional, friendly Drop off guy was just getting when I was there, also very niceReviewed 19 Apr 2026
review from![kayak]()
4.0
I will not use budget or kayak again. When I had an issue because my plane was delayed neither were helpful at all. Budget said they could not help because I used a 3rd party to rent. When I called kayak they said they could not help Really disappointing!Reviewed 19 Apr 2026
review from![kayak]()
6.0
Tweezers found under the seat. Windshield washer fluid low. Waited over an hour to pick up the car because the “fast pass” didn’t work. When I finally got to the counter the customer service representative said that was “not uncommon.” The price was great though.Reviewed 19 Apr 2026
review from![kayak]()
8.0
Car was very clean, we upgraded at the desk and your agent was super helpful and friendly. Price was good-no complaints. Drop off was seamless, quick and easy. A long wait for pickup but everything else was excellentReviewed 19 Apr 2026
review from![kayak]()
6.0
The “change oil soon” light came on, had to drive 45 min. out of my way to exchange the vehicle and 45 min. back to my hotel and wasn’t compensated for my inconvenience. Also, the worst customer service I have ever dealt with in my entire life.Reviewed 19 Apr 2026
review from![kayak]()
2.0
Didn't have the right car, overcharged me for a Honda. Rude service at pick up.Reviewed 19 Apr 2026
review from![kayak]()
10.0
Easy! Received a clean/reliable carReviewed 19 Apr 2026
review from![kayak]()
8.0
There were some initial frustrations with the correct vehicle being available. We reserved a minivan and got an SUV, which didn’t meet our needs, but a kind gentleman (Lance, perhaps) helped get us into the vehicle we needed.Reviewed 19 Apr 2026
review from![kayak]()
10.0
Fast, simple, easyReviewed 19 Apr 2026
review from![kayak]()
2.0
They confirmed a different vehicle to what I required I call to discuss this and there was no answer. I went to the office and there was no empathy at all for my situation and we cancelled the order online.Reviewed 18 Apr 2026
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