2.0
I reserved a car. They did not reserve me a car. The only vehicles they had were pick up trucks. My experience was awful. The attendant at the rental counter had a rude, “Take it or leave it” attitude and did not care that I am 74, 5’3” tall and weigh 105 pounds and had reserved a car. He said it was too bad. I was not given a receipt on pick up so I had no paperwork. Additionally, I paid my “TOTAL RENTAL AMOUNT” at the time of reservation and they increased the amount by $112.56 at the time I turned my truck in. DO NOT, UNDER ANY CIRCUMSTANCES RENT a VEHICLE FROM BUDGET! I WILL NEVER DO SO AGAIN.Reviewed 30 Apr 2026
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2.0
Got the 1st car and the screen didn't work so at 11:30 pm I'm changing cars and then when I went to drop the car off, I was charged for the second time. Still not refunded told I have to send in proof, so I did. I was told when I picked the car off, I paid upfront which I knew I did, so I don't' understand why I was charged again.Reviewed 30 Apr 2026
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10.0
They didnt have the car i wanted but came up with one that was equally as good.Reviewed 30 Apr 2026
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2.0
Absolutely terrible experience the other day at this site. The Budget counter was unmanned. Sign stated to use the Avis desk, which only had one rep on duty. Significant line/wait. I was in line for 45 minutes waiting for a car, and after finally getting a car assignment, went upstairs to find that another patron had been given the same car, forcing the other patron to go BACK into line again. I returned the car with a full tank of gas and was still charged 31.97 for fuel service. I will never, ever, rent from Budget ever again.Reviewed 30 Apr 2026
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10.0
We needed extra handicapped assistance, clerk went and got the SUV and pulled it up front so we could load. That really helped. Fast and friendly staff. Would use again.Reviewed 30 Apr 2026
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10.0
Car was ready, clean, ran well. Pick up and drop off was smooth. Great experience.Reviewed 30 Apr 2026
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2.0
I am normally a very patient person as it pertains to the service industry as I have been in the service industry for a number of years. But this particular location was sub par across many spectrums. They only had 2 desk staff to handle the rentals on a Sunday. There was construction (painting) going on at the same time as people leaving and coming which caused confusion with no signage or instructions. Just yellow tape everywhere. Average wait time for each party to get a rental car was about 25 minutes, where other rental car companies can get this done in 5-10 minutes and some in less than 2 minutes via a kiosk so I don’t understand how Budget hasn’t looked at a better onboarding of customers. The major point of all this is that their Point of sale system and procedures only allows inserting the chip of a credit card. I explained to the desk salesman that the insert functionality doesn’t work you will need to tap or swipe. He said well then you are out of luck. No solution, no other option. We have a credit card but no reservation. I booked through Kayak so if we paid via kayak then what would be the difference of being able to insert chip or not. This was the cherry on top. I get procedures must be followed but when your point of sale system does have the swipe, how in the world can budget say no to that capability. We went to enterprise 5 minute walk and were in and out with a rental car in less than 10 minutes. Budget needs to reflect on their POS systems and train their employees to be solution oriented.Reviewed 30 Apr 2026
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10.0
Other than the long lines at Fort Walton Airport, the experience was good. Budget staff was pleasant and helpful.Reviewed 30 Apr 2026
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6.0
I’ve never rented from Budget before, and as a business traveler, I was a bit disappointed. I rented a mid to small sized SUV, and was given a Ford Bronco Sport. The vehicle had some slight wear and tear as it had almost 56,000 miles on it and it was not very clean. I did not notice the dirty dash until I drove out of the rental garage. I would think a car with that high of mileage would not still be in service but apparently they must not have any lower mileage vehicles, or they are reserved for Budget rental car regulars. This rental certainly did not win me over. Needless to say, not sure if I might rent from Budget or refer them to anyone, anytime soon. Please do better next time.Reviewed 30 Apr 2026
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2.0
The third-party that we used through Kayak (QEEC) gave us one price and then we got a bill for $100 more than we signed up for.Reviewed 29 Apr 2026
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10.0
My first time using Kayak and found a very competitive price for a rental car. I will look to Kayak to make reservations for my next trip...Reviewed 29 Apr 2026
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6.0
The car was not thoroughly cleaned inside. Crackers, etc. under passenger seat. Seats not thoroughly cleaned. The rental counter was seriously understaffed. One person (and one out for lunch) for 25 waiting people. Person who finally helped us stated, "everyone is always in a hurry." Repeat renters in line stated that it's always like this because the rental is less expensive. I think 25+ minutes in line is unacceptable. People just filling in their hours with no hurry involved.Reviewed 29 Apr 2026
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