Book Budget car hires at Cincinnati Airport
Same drop-off
Driver's age: 25-65
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Budget car hire prices at Cincinnati Airport
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Reviews
Overall ratingBased on 10000 reviews
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Recent reviews
Traveller rating
2.0
I'm writing to formally complain about a confirmed reservation that was not honored, and to request a full refund plus compensation for the losses it caused. I arrived at the pickup counter on time, and your staff told me **no cars were available**. A confirmed reservation is a commitment. Turning a customer away at the counter with no vehicle and no alternative is a failure of your core obligation. This wasn't a casual rental — it was one leg of a planned itinerary where **the other leg was a flight**. With no car, my entire plan had to be scrapped and rebuilt on the spot. The fallout cost me approximately **$400** in extra expenses. I am requesting: 1. A full refund of all charges on this reservation 2. Compensation for the $400 in direct costs your failure caused I expect a written response within 7 business days. If this isn't resolved satisfactorily, I'll be filing complaints with the BBB and my state attorney general's consumer protection division. Regards, Dinesh KReviewed 8 Oct 2026
review from![kayak]()
8.0
I pre-booked the vehicle but, when I arrived to pick up at 10:30 a. m.< my name was not on the list and I had to take a number. I was #69 - at 1050 a.m. they called #53 - I then spoke to a younger attendant that was extremely helpful - she then brought me to an "internal" kiosk and, after she was berated my senior staff for having brought me there, she told them that I was supposed to have a vehicle waiting for me and she insisted that I be attended to. The internal staff gave me a vehicle - it was supposed to be a compact SUV - but I got a large midsize SUV & was told that nothing else was available - the rest was OK at pickup, including the vehicle once I got used to it. The return was good - fast & efficient - the only complaint is that the attendant said that everything was OK with the vehicle and that he had just emailed the closeout documents. I have STILL NOT reveived the documents.Reviewed 8 Oct 2026
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2.0
I was charged $300 for an “Out-of-State” FeeReviewed 8 Oct 2026
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2.0
An emergency cost me to return the car early. They use the excuse to charge almost $400 in fees. Despite the fees charged being directly at odds with the words in the contract. It’s one thing to not give a refund for days unused it’s another thing to more than double the cost of the rental. Feels really crummy. I will not be doing business with budget or any affiliated company in the future.Reviewed 8 Oct 2026
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2.0
I reserved a car seat for my 3-year old grandson. I waited for an hour while staff tried to locate a car seat, and then was informed there were none. Very poor service! How was I expected to transport a toddler? Unless reparations are made, which now means only a refund in this case, I will never rent from Budget again.Reviewed 8 Oct 2026
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6.0
Vehicle was very dirty outside and had scratches all over.Reviewed 7 Oct 2026
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2.0
Everything was awful.Reviewed 7 Oct 2026
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4.0
- MISS: Radio in the car did not work - MISS: My EV rental DID NOT include a charging cable despite the counter agent claiming that it would. - WIN: The car was at 100% charge and very clean.Reviewed 7 Oct 2026
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8.0
The car was good. It was quite dirty inside and the parking lot was too crowded so it was hard to get out and return the car.Reviewed 7 Oct 2026
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10.0
GreatReviewed 6 Oct 2026
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2.0
It took 3 hours from my pick up time to get a car. It was also a much smaller car than the one i booked. They say they can only guarantee the class of car, but the variation in size is crazy within classes. We couldnt fit bags in the boot (booked a 3 capacity boot and got a 1). Drove 4 hours with suitcases on laps.Reviewed 6 Oct 2026
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2.0
They didn’t have my rental and said it would not be available until tomorrow afternoon! Horrible experience!Reviewed 6 Oct 2026
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