Pros:When I arrived to pick up the car, the car I reserved was available. I was informed that I could accept a two-car downgrade or an upgrade to a 15 passager van. Needless-to-say, neither was acceptable. It took nearly 45 minutes to convince the agent to request a car trade with one of the other renCons:trading a car with one of the other rental car agencies, in order to honor the rental agreement should have been the 1st option. I was eventually given a Malibu instead of the premium vehicle that was listed on my reservation. Additionally, the car's gas tank was only 3/4 full. Better service.Reviewed 14 Aug. 2019
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3.6
Pros:Desk helpCons:Did not have the size car I reservedReviewed 22 Jul. 2019
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10.0
Cons:Great experience!Reviewed 7 Apr. 2019
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7.6
Cons:Back windshield needed to be cleaned.Reviewed 17 Feb. 2019
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6.0
Cons:The car they gave me had been smoked in!!!! I requested a change to same size car they gave me one but was not the same size car and it started to roar on the way back I think it was the tires are bearings??? the lady I spoke to was not concerned that I was delayed for my trip!!!!! because of a smoked in car!!!!!!!!! I don't like budget car rental at this location I had an issue before with them but was forced to go there because there were no cars at my home location.Reviewed 29 Mar. 2018
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8.0
Pros:Service was friendly and prompt. Car was very nice.Cons:I called to extend my reservation one day. The staff was happy to help me and informed me that all was in order to have the extra day at the same rate. Upon check out, I was surprised to find an "extension charge" for adding a day.Reviewed 10 Jul. 2016
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2.0
HorriblePros:NothingCons:They didn't tell me when I made the reservation with my DEBIT card that there would be a $200 more deposit to even receive the car since i do not have a major credit card. And even then they wouldn't take my debit card bc its prepaid. Luckily i found a rental car with another company that worked with us.Reviewed 26 Jan. 2016
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8.0
Pros:Overall very good, car was clean, easy pickup etcReviewed 27 Nov. 2015
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