2.0
I checked in a bit later than expected and I couldn’t even get the car in the end. I tried calling and no one answerdReviewed 8 Aug 2026
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2.0
The staff was frustrated but friendly. The car type I reserved wasn't available, so they offered me something smaller, but for the same price. The car I ended up with was dirty, smelled bad, was dented and seemed a bit mechanically wonky. It functioned for the rental period. Drop off was a problem. There was nobody at the location (during business hours). Several people were waiting outside the doors. Thirty plus minutes later an employee reappeared. He processed the drop off. While I waited for my ride, I heard him making several phone calls to people, explaining he didn't have the cars available they had reserved. He was friendly, but frustrated. This location is understaffed and their inventory system doesn't seem to be connected to reality. I will not use this location again.Reviewed 8 Aug 2026
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4.0
CleanReviewed 8 Aug 2026
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8.0
Easy pick up and drop offReviewed 8 Aug 2026
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6.0
Waiting for credit card deposit refund since returning the car on 3 Aug. Today is 8 August.Reviewed 8 Aug 2026
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10.0
Above and beyond my expectations. Excellent service.Reviewed 8 Aug 2026
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10.0
Really good. Very professional staffReviewed 7 Aug 2026
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2.0
The rental agents showed little interest in customer service. Their priority appeared to be making sure I followed their procedures precisely as they wanted, rather than helping me as a customer. As if this wasn’t enough the Tesla I had reserved wasn’t going to be provided. I was going to accept that until they told me they had no idea of where it could be charged but I could call a 800 number afterwards to find out. I canceled the reservation and made other arrangements.Reviewed 7 Aug 2026
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8.0
Staff were very helpful. Easy process to rent a car online.Reviewed 7 Aug 2026
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2.0
Terrible experience, I reserved a Van and when I went to pick it up I was told that none were available.Reviewed 6 Aug 2026
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6.0
Ultimately, I was able to get a vehicle, but they initially said there was none available despite my reservation. They said most cars had been marked for sale and couldn't be rented. After a 30 minute delay, they finally found a minivan (even though I had rented a Corolla or equivalent) that I was able to use. The minivan also had damage (mostly just minor scratches and a small dent), but none were marked or disclosed initially. I took images and videos and they did note these before I left. Upon my drop off, no one was working at the counter despite arriving during their posted working hours. I used the key drop, and I hope it all works out without any further hassles.Reviewed 6 Aug 2026
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6.0
Vehicle was not ready when we arrived and staff seemed surprised that we needed the vehicle we reserved- as if there was no way to look ahead and see what was needed on the incoming reservations. We were asked to wait for one to be cleaned. A full 30-45 minutes later (really think it was closer to 45 minutes) we were told our vehicle was ready. The suburban had very clearly been smoked in, but since we didn’t have another 45 minutes to wait, we took it and bought air fresheners/ left the windows down. In clearing the car to load it, it was clear that in cleaning the vehicle, they didn’t move any seats. There was candy, tissues, random playing cards, dryer sheets, other air fresheners, and other trash under all of the seats. I had to get a bag for trash- it wasn’t a few missed items but many. It had also not been vacuumed at any time recently. I wouldn’t care as much about all of this if we didn’t wait for so long for it to be allegedly cleaned. When returning the vehicle, we were told to just leave the keys in it and they would email a receipt. Pretty normal procedure so we did. Yesterday, three full days after it was due, I got a text from budget asking if I wanted to extend my rental since I hadn’t turned it in yet. Three days?! It took three days before they noticed it was “missing”? Also- it has OnStar. They couldn’t just see it was in the rental lot? I called the number and was rerouted to the budget help line. I had to repeat the problem several times before it was understood. Then I had to recite where we picked it up, when we picked it up, where we returned it, when we returned it, where we parked it, what kind of make/model/ color. Wouldn’t have bothered me if I hadn’t already given the rental agreement number. That had more than half of this info linked and had I not already given the return info twice. Then, after all of that, I was told it would be escalated and take 5-7 days to resolve and to wait for an email. I understand that the person at the call center had no way to resolve it, but 5-7 days to find a car that was returned- someone just didn’t log it back in? Seems crazy to me. The good news is I received an email within an hour confirming my return with my final receipt. This was our second budget experience in 6 months and I remain unimpressed.Reviewed 6 Aug 2026
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