Book Budget car rentals at Santiago Arturo Merino Benitez Airport

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3.6

Bad customer servicePros:Car was ok. No issues with the rent.Cons:Terrible customer service at the counter, pickup and dropoff. Hidden fees appears when you pick up.Reviewed 8 May 2016

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9.6

Doing a great job with what they havePros:Pickup was super fast. I did have to find the area where they kept the cars, but once I located it, the actual picking up of the car was really quick. The guy that was working outside only spoke Spanish, so be aware. You're reading this in English, if you don't speak any Spanish, you are in Chile, you might have some issues. The car itself handled great. The clutch was smoother than my girlfriends car back home. The A/C pumped out a lot of cool air for the warm summer, and the car had excellent handling and plenty of tire tread. We ended up getting an economy sedan. It's too bad I forgot exactly which one it was, because that thing went down some roads I wasn't sure we were going to make it down in the Conguillio National Park. We drove it all over the place and it really did it's job well. Drop-off, again, had to find the entrance, went super smooth as well. It took about 1 minute for the guy to inspect the car, and then I had to go back inside to the counter where they charged my card. For people reading this, the guys inside the airport seem to have a decent grasp of English. I started in Spanish, but the gentleman I was working with switched to English when he said a word I didn't know, and we completed the transaction in English. So the inside part of renting and paying for the car should be easy enough if you only speak English. The outside part will be a bit more challenging.Cons:The cars are located outside with no covered walkway. During heavy rain, it's impossible to get your luggage to the car without it getting soaked. Also, when returning the car, be aware that there's one "Entrance" and ALL rentals are in that same lot. If you're thinking there are separate lots for different agencies, like I did, you'll drive right past the entrance. IMPORTANT NOTE!!! There are no petrol stations near the airport, put fuel in the car before you get there when returning it or you'll get charged an arm and a leg. I remembered to do so, thankfully, but I want people reading this to be aware that is an issue with other travelers.Reviewed 5 Jan. 2017

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2.0

terrible customer serviceCons:Car ordered was not available. Told Kia would be swapped for the ordered mustang. No upgrade or discount offered. When agent was instructed to provide mustang or refund, agent refused to serve and provide service. Long lineups in PBI and no in terminal rentals available.Reviewed 28 Dec. 2017

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6.0

The rental agency held $4500 because we opted outPros:The car was clean and adequateCons:Because we did not opt in for the insurance, the rental agency held $4500 USD until we returned the car. There was no indication of this policy beforehand, nor was it listed in writing in any of the rental agreement documents.Reviewed 25 Dec. 2016

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9.2

Great dealPros:Check-in and check-out quickly. Great deal. Less price.Cons:I suggest clean the car better.Reviewed 5 Apr. 2018

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5.2

OverchargedCons:Overcharged for one way rental Santiago to Puerto MonttReviewed 16 Jul. 2016

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6.8

Really slow to pick up car.Pros:Had everything ready, no changes needes and too 20 minutes to process when I got to the front of the queue.Reviewed 10 Dec. 2016

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2.0

Deceptive business practicesPros:Car itself drove fine, although one side had major body damage that had not been fixed.Cons:The total cost was nearly 40% more than the quoted price. Although the booking indicated that the final cost included various fees and taxes, they took that cost as the base and added additional taxes/fees. They had two versions of the rental contract, one showing the lower online price, and another for the actual cost. They would not honor the online price.Reviewed 31 Dec. 2017

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5.2

Don't trust your 'confirmation' to be confirmation for a car!Pros:The car was lovely and drove well.Cons:The pick-up experience was horrendous. After a hellish day of travel, I was so relieved to finally be in Santiago and pick up my rental car so I could head to my hotel for some sleep. I arrived around 11:30pm and was told that I wouldn't be able to pick up my car until 8:00 or 9:00am!!! Even though I had a confirmed reservation! I jokingly said, "so, what...you just want me to sleep in the airport?" (Mind you, I'm a young, solo, female traveler.) And he said, "yup, sorry - there are other people who made reservations earlier than you." What does that even mean?! In my eyes a reservation is a reservation is a reservation...how can you prioritize that?? I tried to find a safe spot in the airport for me and my luggage, but definitely wasn't able to sleep. At 5:00am I literally BEGGED the guy at the counter to give me my car, which, you know, I HAD RESERVED! He begrudgingly agreed and at 5:30 I was finally on my way. Would never, ever, ever rent from Budget again!Reviewed 5 Dec. 2017

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7.6

Cons:A clean car and the chosen car type.Reviewed 14 Aug. 2019

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2.0

Very badPros:NothingCons:We had a deal to rent and there was no info that thy will freeze us 6000€ on the card what was not possible so we could not rent it in the end!!!!!!!!!!!!Reviewed 28 Dec. 2018

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2.0

Pros:Tried to pick up the car early was told I had to wait hours until noon then was told at noon nothing was available and then they were going to downgrade the car so it would be cheaper I said I didn’t want the insurance they insisted and it was double the price. Return day also inchangable.Cons:Customer serviceReviewed 11 Mar. 2019

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• How much does it cost to hire a car from Budget at Santiago Arturo Merino Benitez Airport?

  On average a hire car from Budget at Santiago Arturo Merino Benitez Airport costs $73 per day.

• What is the most popular hire car from Budget at Santiago Arturo Merino Benitez Airport?

  Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Budget at Santiago Arturo Merino Benitez Airport.

• Does Budget offer shuttle or airport pick-up services from Santiago Arturo Merino Benitez Airport (SCL)?

  Yes