Book Budget car rentals at Traverse City Cherry Capital

Reviews

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Traveller rating

Excellent

18

Good

2

Okay

2

Mediocre

2

Poor

0

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car was cleanpick up and drop

get the carcar smelled

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car availablefriendly staff

9.6

Cons:I would like to receive an email copy of my final bill when I dropped off the key in the night box.Reviewed 29 Jun. 2017

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8.0

Cons:Front tires had marginal tread depth.Reviewed 29 Jul. 2019

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8.0

Cons:Gas tank was not full when I picked it up, but agent asked me to return full. I did not have time to go in at pick up and ask them to verify that tank was not full. When I told her this upon return, she was surprised. I pointed out I was not asking for a refund, but that the cars are not as ready to be rented as they may be led to believe.Reviewed 12 Nov. 2019

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8.0

Cons:Very slow at checkin and the worker was rude.Reviewed 27 Feb. 2016

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8.0

Great car, mixed review on customer servicePros:The brand new car I got from Budget & the drop-off procedure was great. Would highly recommend based on these two variables. In fact, the agent who checked me in upon returning my car was the very gentleman whose trainer from 4 days earlier was so very poor a communicator! He, fortunately did not learn this behavior from her.Cons:The pickup procedure would have gone more smoothly had the woman who assisted me been more communicative. I understand she was training a new guy behind the counter, but each time she abruptly left my paperwork to go assist him, she never acknowledged the interruption! I travel a lot for work & have always found patience & kindness are my defaults when dealing with the ups & downs of travel - it doesn't always fix the problem, but it makes the entire experience more bearable. However, her inability or unwillingness to say a simple, Pardon me," before assisting her trainee began to really get under my skin as it added more & more time to my entire pickup experience. (I was only mildly irritated, but the rather lengthy line of customers waiting behind me for pickup was definitely more than annoyed but the time my transaction was completed.) To cap things off, her directions to my car were the complete opposite of where it was actually parked. Neither of these things are deal breakers, but kept me from giving strong marks across the board.Reviewed 20 Jul. 2016

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7.2

The car smelled badPros:The customer service was good and fast even though it was a holiday and there were lots of folks in line waiting when I arrived to pickup the car.Cons:The car smelled like dirty dippers had been stored inside overnight. Also it there was white dry spots throughout the interior like milk or formula had been spilled. I would have talked to an agent about the smell but the line was long and it was raining. No one walked to the renal with me so I dealt with the smell as best I could.Reviewed 8 Sep. 2017

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8.8

I rated the value for money 2 stars because of the pickup in DTW.Pros:Drop-off was so close to the airport terminal!Cons:I had never dropped a rental car off at Cherry Capitol airport and I wasn't sure what to do because there were no attendants in the drop-off lot.Reviewed 12 Jun. 2017

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2.0

Horrible customer servicePros:The car had 4 wheelsCons:The lady at the counter was pushy wanted paperwork signed with out an inspection stating that "our people looked over it" After refusing to sign the paper saying there wasn't any damage on the car without lookingvatvitvshe got snippy wouldn't give me the keys told me I didn't get them till it was signed. ( car was locked couldn't get inside to inspect) after inspection I found plenty of damage (bigger than a quarter) and returned to let them know. Choosing a different lady because the fist one was rude she saw me in line An told me to come back to her I politely said nobill wait for another she got snippy again waving the keys saying I've got the keys. I then got mad An told her off. The manager over heard An asked what was going on I started to tell him as she stood behind home mocking me An talking over me. I then told him it's clear that she has no idea how to do customer service because if she did she wouldn't be acting the way she was.. worse rental experienceReviewed 28 Aug. 2017

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10.0

Easy and plesant drop off.Pros:The staff was kind and helpful and speedy.Reviewed 23 Oct. 2016

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7.2

Pros:The car was great. People were great.Cons:The price I paid was way more that I was expecting. I’m they should tell you the cost of things when your in person. They didn’t tell me how much the insurance was. When I made the booking it was 395. They billed be $541..Reviewed 8 Sep. 2020

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2.8

Pros:Would not give me 4 wheel drive dangerous conditions wanted to charge more! No way to reserve 4 wheel but I reserved a SUV I won't use kayak or budget for a car againReviewed 24 Jan. 2017

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9.2

Pros:Easy drop offReviewed 13 Oct. 2016

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• Where can I find Budget hire cars at Traverse City Cherry Capital?

  727 Fly Don't Drive is the closest Budget hire car location to Traverse City Cherry Capital. The telephone number for this location is +1 231 947 3883.

• Does Budget offer shuttle or airport pick-up services from Traverse City Cherry Capital (TVC)?

  Yes