8.0
Cons:Since only one agent to serve both Avis and Budget, it slows down the check in process.Reviewed 18 Feb 2019
review from![kayak]()
2.8
Pros:Nothing. They didn't give me the car I booked. They kept the nicer car for other potential bookings. When i asked for the car i booked they argued... "it shouldn't matter since your saving money" ya Two dollars! i brought the car back and they claimed i put a small crack in the headlight. I didnt!Cons:Terrible customer service. Scammers Rude and made fun of my accentReviewed 1 Feb 2019
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2.0
Cons:Instead of telling me when I booked the reservation that they were sold out at the airport I flew into. It booked my car reservation somewhere in Canada. I ended up using an Uber.Reviewed 15 Oct 2018
review from![kayak]()
6.8
Pros:friendly staff, closeness of the rental office to the vehicleCons:long wait due to staff shortage, wrong/no instructions on toll feesReviewed 7 Aug 2017
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2.0
MeanPros:NothingCons:I found out that the reservation was not st DTW, but rather at a smaller regional airport and, though on the phone the representative was very kind and transferred the reservation for no charge, at DTW the representative would not honor that and insisted on doubling the rate. So I left and rented from Thrifty.Reviewed 25 July 2017
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2.0
Pros:Tried to rent a car 10 times and was rejected saying price no longer available. Website is a. Mess! Need to fix your tech issues before any more customers are lost!!!!Reviewed 16 July 2017
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6.8
Check in process very poorPros:Received free vehicle upgradeCons:Stood in line for over an hour to pick up my carReviewed 11 June 2017
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3.6
Understaffed and 2 hour wait to pick up regardless of reservationPros:Ultimately, one customer service agent and the relative cost.Cons:Long wait. Uncoordinated lot staff and lacking a universal understanding of basic customer service.Reviewed 29 May 2017
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4.0
You get what you pay forPros:The price was low.Cons:The car was cheaply made and uncomfortable.Reviewed 13 May 2017
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