Cons: We were not welcomed at the car park, in fact we were ignored on pickup and return.
Taking a carrolla I expected a decent amount of power.going up hills required frequent use of first gear.
On returning the car, we should have received the charges. A week later, I have not seen the final bill.
15 Mar 2017
$300 USD for a scratched plastic hub cap!
Cons: Was charged $300 USD for a scratched plastic hub cap. Will be disputing the charge via my credit card, and will spread the word about never renting from Thrifty anywhere in the world.
Pros: Staff were very friendly and polite. Vehicle was in good condition.
Cons: Although the booking had been made correctly by my company and the card payment details were provided, I had to leave my personal credit card details as security before the vehicle was released to me. I then had to return the following day with my company secretary to avoid being charged twice for the booking. A very inconvenient experience, as this involved a 50k round trip to the airport. The booking was for a SUV, but the vehicle provided turned out to be a 4wd pick-up truck with a hard cover at the back, no luxury features and no built-in GPS system, which was disappointing considering the price we paid.