Car Hire Durban

Cons: Agent at pickup was stressed and abrupt not helpful with explanations and the service was very slow. It took over 1 hour to pick up the car even though we were the only customers.

Cons: Pushed the insurance too hard on us.

Cons: We were not welcomed at the car park, in fact we were ignored on pickup and return. Taking a carrolla I expected a decent amount of power.going up hills required frequent use of first gear. On returning the car, we should have received the charges. A week later, I have not seen the final bill.

Cons: Was charged $300 USD for a scratched plastic hub cap. Will be disputing the charge via my credit card, and will spread the word about never renting from Thrifty anywhere in the world.

Cons: Never sent a receipt

Cons: Although the booking had been made correctly by my company and the card payment details were provided, I had to leave my personal credit card details as security before the vehicle was released to me. I then had to return the following day with my company secretary to avoid being charged twice for the booking. A very inconvenient experience, as this involved a 50k round trip to the airport. The booking was for a SUV, but the vehicle provided turned out to be a 4wd pick-up truck with a hard cover at the back, no luxury features and no built-in GPS system, which was disappointing considering the price we paid.