Cons: No explanation of Plate-Pass system which caused confusion and excessive unwanted charges.
4 Oct 2016
Cons: Usually when you drop off a rented car early you don't pay for an extra day even if it was in a reservation. I was told that it's possible to drop off the car on Sunday when the office is closed but nobody warned me that it till be considered that the car is returned on the next day at 7:45am when the office is open.
I also relieved the car with a half tank but I was supposed to return it with a full one. Non of the managers paid attention to this.
12 Aug 2017
Fine car rental
Pros: The car was brand new. Gas mileage was good
Cons: It was a white car so it got extremely dirty. Also the gas tank only held 10 gallons so we had to fill up more often than usual
8 Sep 2017
Cons: Cleanliness: I found a pair of dirty panties in the rear door where my children sat. Honesty: I returned the car a day early, they stated I dropped off the vehicle the following day and charged me for gas when Brought the car back with more gas than they gave the car to me with.
18 May 2017
snafu after snafu
Cons: finally ended up paying for initial pre-paid reservation plus additional prepaid reservation (without any refund made) and never ended up picking up car because of another technicality.
after spending an hour on line with various customer service people during that process, I was not in the mood to spend additional time trying to get a refund that they will probably never give me. Still waiting to see what will happen.
Really the worst possible scenario as the whole thing entailed spending another $150+ to transport myself by other means.
Haven't had a bad time with hertz in the past but this was really not a good rental.
19 Feb 2016
Pros: I received a great rate, then the next day I realized that I made the rental at the north end of the city instead of the bottom, and called to change it. The rate tripled. Then the guy on the phone let me use a promo code, which brought it down to a reasonable price, so I was happy. Then when I picked it up, the car went from $51 to $200!!! I was only using the car for 3 hours. RIDICULOUS. Watch your back.
1 Jun 2016
The worst experience I had - missed a three day we
Cons: For some reason kayak and hearts allows to book a car for the time the location closes. I arrived at noon and the place was already closed(my pick up time was noon). No one waited for me. No one called. In a Second our three months in advance long weekend plans ruined. When I call Heartz they said there's not to do. The only option I had was to go to another location and pay 4 times!!!! As much ($150 originally and at the other location the price would have been $650 for three day rental) I couldn't afford it and the rest is history. We had to cancel out hote reservation and my girlfriend and I missed a family wedding.
Don't rent from Hertz don't use Kayak and always check when the location closes and make sure your reservation is not for that time. They wouldn't wait or call you and even leave earlier.
12 Jun 2016
good ride, but not cleaned properly
Pros: The car drove well.
Cons: The car had a black residue on the windshield and front. We didn't notice it when we checked it since it was a wet, black car and the black residue wasn't visible until car had dried. Drugs (not ours) were found in the car by boarder agents when we returned from Canada causing a delay and causing us to have to repack the car. Also the gas tank was not full. We only had to return it filled to the pickup level, but it is much easier to just fill before returning rather than worry about the return level.
6 Jul 2016
They did not have my car
Cons: They did not have my car, and so I had to get a Zipcar and pay more than twice the amount that I had budgeted.
Pros: The vehicle was upgraded for free after my standard size vehicle wasn't available.
Cons: The inside of the windshield was very filmy and I had to thoroughly clean it myself to drive safely. I found a beer bottle under the drivers seat and empty soda bottle rolling around under the passenger seat. The exterior of the vehicle was spotless but these "leftovers" from the previous rental were concerning.
7 Sep 2016
No overnight drop off. No answer at local office.
Pros: The location is close to upper manhattan and therefore less expensive than a manhattan rental.
Cons: no mention if overnight key drop (there's none at that location), and attempted to call multiple times with no answer and no voice recording nor was the call forwarded to the general number.
with no information on the website as to Labor Day hours.
the customer service representative told me I was wrong and was not helpful. I could go on ...