Cons: People in Milwaukee have no control of what coworkers do in Florida
31 Jul 2016
Pros: Attitude Of staffs are very good, compact car was nice n easy to drive.
Cons: Attitude Of staffs are very good, compact car was nice n easy to drive.
9 Jan 2017
Good rental after returning to the counter 5 times
Pros: That I finally was able to rent the car I I made the reservation for and front counter staff was great with assisting me.
Cons: Having to return to the counter 5 times, because cars were filthy dirty, smoked in, damaged, abused looking, missing things like license plates, loose hanging exhaust or plastic underneath, balding tires (in winter, no winter tires on vehicles). The owner obviously didn't seem to care about any of this and even hired employees i watch crash one rental car into another parked one while putting it in line for being rented. the Manager did nothing after being informed of me reporting this. because the owner is trying to make a few extra bucks, he put the safety of renters and public at risk for his personal gain. Not right at all ! found this Dollar car rental owner also owns Hertz and Thrifty.
9 Jun 2017
Cons: I had to cancel another trip because I wasn't able to rent the vehicle for the third time in a row due to your employees telling me the wrong final prices on three separate occasions. along with not telling me the right information on the process of it and what is needed.
11 Sep 2017
Great rental experience
Pros: Nice car
Great customer service
20 Oct 2015
Pros: Took very lil time to pick up the car and go with people ahead of me. Very easy.
Cons: The car I had gotten was a bit low to the ground and I kinda wish they would of printed out gas stations close by the airport.
17 Nov 2015
No E-cigs... BS
Cons: I'm a vaper (e-cigs) and own a vape shop traveling on business and pleasure many times using different car rentals. Never had any other car rental charged a cleaning fee because it smells like flavored vape. Dollar = $100. WTF
5 Feb 2016
No muss, no fuss.
Pros: Quick pick up. Clean, simple car. Easy drop in the morning. No surprise charges.
7 Feb 2016
Pros: I was immediately given a different rental after I discovered very noticeable cigarette smoke smell in the original rental vehicle.
Cons: I'd like the Counter agents in Milwaukee ti smike, be friendlier, more approachable. They were helpful in being very expeditious with the transaction process.
Returning the vehicle was a bit time consuming. There was a line of at least 3 cars. The agent said there was a computer glitch. dropping off a rental car is one of those things that must be done in a very timely fashion as most travelers are pressed for time and need to get to the terminal,
17 Feb 2016
Well never use this company or recommend it
Cons: I had a reservation but my flight didn't come in until 6:45 so I wasn't sure I'd make it to the car rental before they closed at 7. I asked the lady if that would be ok for us to be a little bit passed 7, she responded by saying that they close at seven and that I should look for a different car rental. So I did and enterprise was amazing!
Cons: I reserved the car at the Milwaukee airport through 3rd party or so I thought that I did. When I got to the rental counter they said my reservation was at an off-site location about 20 miles away. Luckily Enterprise had a car available at the airport location and honored the rate. They stated that 3rd party bookings often do this because the rates are cheaper off site but the customer is unaware of the location not being at the airport.
5 Dec 2016
Pros: Agent was fantastic - was friendly, efficient and exceeded my expectations. Rental was also great.
24 Jul 2017
Pros: Very easy. Check-in at the kiosk was quick and pickup of the car was uneventful. The car was nothing special but served its purpose. Dropoff was also quick and easy. All in all a very good experience.
Cons: While the car was in good shape, it showed some signs of having a rough life, which I guess is no surprise. There were scratches in the door opening where it looked like someone had to pry the door open in the past to unlock it, and something (soft drink I bet) had been spilled on the center console that wasn't totally cleaned up, as the parking brake handle was a bit sticky. I cleaned that up. None of that had much of an effect on the experience, but might be worth pointing out.
10 Feb 2017
great price, excellent service
Pros: I got a great price from kayak on a rental car at Enterprise. Enterprise in Milwaukee was fantastic with excellent customer service.
28 Jul 2016
Lousy customer care
Pros: I liked that I could go online and secure a rental.
Cons: I didn't like that there was an attempt to take money off my card for the rental ahead of time even though the site said that I could pay when I picked up the rental. I didn't get the rental cause I needed a major credit card. The site doesn't tell you this. Had I had enough money in my account for the rental and then couldn't get the rental I don't know how much time it would have taken to get my money back. The agent at Enterprise said that they don't know what is on Kayak or price lines site and could not help me.
29 Aug 2016
Excellent service as always
Pros: The staff at Enterprise are always great and I was given a free upgrade when I arrived to pick up my rental. I would highly recommend Enterprise to anyone!
8 Sep 2016
Simple with extra
Pros: The people were very nice and organized. They knew who I was when they saw me. I upgraded for free as they did not have a model I reserved. The vehicle was in good condition and pretty new. Drop off was even easier. I pulled in stopped, they took the keys and away I went. I didn't even half to fill up with gas.
Cons: I had to pick some trash from some spots. Not a big deal. Very clean otherwise.
9 Sep 2016
Pros: The car was very adequate for my needs
Cons: The google map they provided me with was not up to date with all the construction on the highways I needed to take so I had to go the long way through Madison
19 Sep 2016
no one at the counter to pick up!!
Pros: Nothing, we could t get the car we reserved.
Cons: The lack of responsibility for their error. No solutions provided for someone stuck in an airport at midnight.
Pros: The car was clean, the pick up was quick since I had pre-ordered online, and the rental agents were friendly. The return was easy, and the return desk agent was friendly. They can print the receipt for you right at the car, no need to walk to a return desk/office to finish the process.
Cons: No one really went out of their way to inform me of expectations, procedures or process. After paying at the registration desk, I was verbally directed to the pick up desk outside, where no one walked me to the car nor reviewed the car to ensure the condition before I took it. I had to do that myself on the form they gave me. I also had to find the car myself, so no one offered to explain to me where things were in the car or how they worked, like another car rental place did for me. I also felt the price was a little high for the time I had the car, when I had recently rented a car from another company for half the price. I would have went back to that other company, but they had no available cars when I needed one. I felt it was bare bones customer service, but the price did not reflect that.
11 Mar 2017
Cons: I wasnt told of additional charges
I didn't know that I had to have a credit card
26 Oct 2015
Pros: Car was an upgrade. Good power and good gas mileage.
Cons: Had to wait about a half an hour to get the car, as the local agency ran out of cars.
26 Dec 2015
Low Rates online, Higher Rates at the counter
Cons: We ended up paying $1,400 on $94 extended rental for two days.
29 Dec 2015
A simple process
Pros: It was so easy to quickly rent the vehicle, which is exactly what I need after a long flight. The car was in good working order, and there where not issues while I drove it. The only real issue I had with the whole process was trying to find out the daily charge for being under 25 and renting a vehicle. I was unable to find it online, so I had to wait until I was at the desk to find out the exact cost.
12 Jan 2016
Nice small car.
Pros: The car was a nice small car and drove very well. The heater worked fine as did the cruise control. The price was great.
Cons: There wasn't much trunk space - but we only had one large suitcase. There also wasn't too much space in the back for passengers, but we only had one person in the back once for a short distance, and that worked fine.
24 Jan 2017
Pros: Fast service. I got the exact car I wanted. The price was great. The car was clean and ready to go. The only problem was finding the place and the extra service charges.
30 Jan 2017
Watch out for the insurance Scam!!!
Pros: The vehicle was great, and the price for the vehicle alone was good.
Cons: I paid for insurance through Kayak and when I picked up they said that the insurance I paid for was the incorrect one for the vehicle and said I would need a certain plan to replace it. What I didn't realize was they had charged me for the other insurance on top of the insurance I bought and their insurance was more than the rental cost itself more than doubling my bill. I called the Thrifty number and they said the counter will process the refund when I return since I already had coverage. Thrifty counter manager refused. Now I am stuck with a bill more than double what was expected!!
8 Feb 2017
Great start, poor ending
Pros: The rep at the counter was great. Mary was very friendly and helpful. Picking up the car was quick and easy.
Cons: The return experience was not so great. I arrived at the agreed upon return time and the rep took their sweet time to come out of the booth and then also inspecting the car. I was then informed that because it was technically 4 minutes after the drop off time, I was charged the weekday rate, for all days, which was over 3 times the rate I was quoted. After arguing that it was not my fault that it took the rep so long to get the car checked in and it was 4 minutes, they agreed to going back to the original rate but told that it was a one time thing. They were still very rude and told me "next time be a little early." Will not rent with them again.
19 Feb 2017
Pros: Car was very nice. Enjoyed the upgrade, heat worked which was great because it was cold. Good on gas.
Cons: Waiting for 15+ minutes to drop of my car before work
28 Mar 2016
Pros: Easy pick up
Cons: Difficult to do reservation online. Car not completely cleaned.
15 Jun 2017
Pros: I didn't use the car!! All car rentals SHOULD be able to be changed or cancelled and I was highly disappointed to learn that my reservation was not able to be changed or cancelled.
Cons: I put MKE into the location to rent the car, only to find out when I got to the rental counter that MY rental was on the NORTH side of Milwaukee, over 30 minutes away. The lady at the rental car counter informed me that Hertz was out of cars. I ended up renting from Enterprise and WASTING almost 150 dollars I had PREPAID for this rental.
28 Jul 2017
Redirected to pickup location 30 minutes north of the Airport.
Cons: I had to pay for a cab to go and get my rental car, and for another to return it and get to the airport. Worst service ever. I will never use Hertz again.
30 Jul 2017
Terrible experience, very disappointing
Pros: There was nothing about this experience that was positive.
Cons: The people were horrific. They weren't empathetic to our needs. They were dismissive and rude. We thought we had rented from the Hertz at the airport. The women there was unwilling to help or change the reservation. We then spent $40 to take an Uber to an inconvenient Hertz location. Once we arrived there we were told that our car had been rented because we "missed our appointment". They did not have a car for us and were unwilling to help with options. They were so dismissive continually adding that we hadn't arrived at a stated time so therefore they had no obligation to serve us; mind you we were here for my mother's funeral. The stress, unwillingness to help, and the character of the Hertz represeatives were so awlful that I have vowed never to use them again. I was quite saddened by the poor treatment, rude behavior, and their lack of empathy. it was the worst car renting experience I have ever had.
4 Aug 2017
Car great, staff not so great
Cons: Each employee I encountered had no regard to customer service, next time I will use Enterprise.
4 Aug 2017
Pros: Fast, friendly
7 Nov 2016
Got what I wanted - Confused by execution
Pros: Car was great. Hertz was great. I was happy that my reservation was in place at my arrival, and the price matched what I was quoted by Kayak.
Cons: Hertz did not charge the full amount to my credit card at the time of my reservation on Kayak. Whether it was because the rental included an extra 5 hours, which counted as an extra day, or not, I don't know. In any case, Hertz records showed me returning the car Sunday at 10 am, when my Kayak receipt showed me returning Sunday at 3 pm. When we finally confirmed that I had been charged for a full three day booking, and then added on the amount I would be charged for a fourth day summed up to my Kayak agreement, all was well. It was an extra 15 minutes of hassle at the start of the rental that I wish I had known about in advance.
7 Nov 2016
Pros: I had booked a minivan. Got a Dodge Journey, which was very cramped. I could have simply taken my car if I had to be this cramped.
Cons: No space in car. Booked minivan, but got a 7 seater car, which was a very cramped, nothing close to a minivan
8 Mar 2017
Pros: Car was great
Cons: The customer service. I was quoted one thing when online booking and at the counter was charged an additional &200. I mentioned there was no way I'd pay that much more so she knocked $50 off. Still think the reservation online was a waste of time?
Pros: courteous service, good car, fast in and out
19 Oct 2015
Super Happy With my experience
Pros: Easy, clean, good to go!
7 Nov 2015
Not the kind of car I paid for.
Pros: Car was clean, pickup was pretty fast.
Cons: I thought I was getting a Toyota Corolla (an intermediate). Instead I got a Chevy Cruz (a compact of lower quality).
28 Nov 2015
Cons: I couldn't rent a car because Alamo wouldn't accept debit cards. If i was flying then they would accept debit cards. I don't have a credit card.
17 Dec 2015
Pros: Brand new car
18 Dec 2015
Pros: Everything was ready. Quick set up and go.
Car was clean and no surprises.
23 Dec 2015
Pros: Car was great, man working behind counter was clearly cranky. My biggest surprise was that the car did not have unlimited mileage which luckily we stayed under but only because we motified our trip. We travel all over the world and often for business as well and never had these restrictions. Didn't see any warning upon booking about this restriction either:(
12 Jan 2016
Pros: Crazy that I can fly across the county for cheaper. Don't exactly understand pricing but car was comfortable.
Cons: Tires in bad weather.
15 Feb 2016
Great service and great price
Pros: The pickup of vehicle was smooth and a great value
1 Mar 2016
Pros: Not much to do- just return a car. -also relatively quick
Cons: I was very confused about how to do the drop off at 5:30am at the airport. No clear instructions or help available.
2 Apr 2016
Really nice brand new van
Pros: The van we rented was brand new, only 77 miles, with the dvd system. It was very nice and well worth the money for use for traveling with two teenagers! This was my first time using Kayak and it was very easy. I will use it again.
25 Aug 2016
Fraudulent fuel charge
Pros: Car was nice
Cons: Returned car after filling up with fuel. Later billed approximately $50 fueling fee. Working on contesting, but told needed date and time information of when I filled it up. Warning to others, take a picture of your fuel gauge and odometer when you turn in your car!
28 Aug 2016
Ez to change itinerary
Pros: Return flight cancelled as I left for airport. Called customer service and had drop off switched to ohare. Only $50 fee.
Cons: Longest lines at car rental pickup for combined budget/avis location . Needed to stop at parking garage window to pick up keys .
29 Aug 2016
Great Customer service!
Pros: Everybody was so helpful and friendly!
5 Sep 2016
5 Sep 2016
Cons: Car had 33K mi on it and a loud whirring sound in back the whole time.
8 Oct 2016
Quick and cheap
Pros: Good gas mileage
6 Dec 2016
Pros: Gas mileage was great on that new impala.
Cons: Even though it was a newer car with about 12K miles, I could tell there was a slight smoke smell covered up with air freshener. It wasn't terrible by any means, I've smelled much worse. Great vehicle overall, great experience driving to Green Bay.
4 Jul 2017
Pros: I didn't like ANYTHHING about my experience.
Cons: First off when I got there no one was at the AVIS car rental counter. It was me and another person standing there, the the lady behind the counter says "there is only one line".. What the hell in another rental agency line.. Mind you there are like 15+ other people standing in line. ONLY 2 people behind the counter who were just rude and not friendly at all.. I had to leave and never got my rental. If I'm spending my hard earn money for negativite expierence your out of your mind..
Cons: Online charged my debit card on a rental car, but at pickup time Ron said I couldn't rent it because I didn't have a credit card. He asked to provide most recent payment bill statement and proof of my vehicle insurance. After I did, I still couldn't rent the car because he said I also need to provide a check stub. I was like really? Omg...I couldn't do anything but left, and asked for a refund, which he didn't help me right away and said he'll do it later.
22 Aug 2017
Pros: Employees were friendly and professional. We received immediate service and the car was clean.