4.0 Okay14 Dec. 2021
I did not like the car I got! I did not like not having the option to upgrade! Service was basic and nonchalant.
10.0 Excellent14 Dec. 2021
It was great! The staff was extremely busy and I observed them taking care of all who waited professionally and efficiently. They had a couple of tough situations and demands too! Return process was easy and quick too.
10.0 Excellent13 Oct. 2021
Enterprise always does an excellent job.
10.0 Excellent12 Oct. 2021
Great to save money with an off-airport site.
10.0 Excellent14 Jun. 2021
Staff was very friendly and helpful. Drop-off was a breeze.A staff person called me a few hours after picking up the car saying they needed to verify the mileage and it may need to come back and swapped for a different car due to a possible need for an oil change. Tried calling back, but they were closed, and didn’t open until 9:00am the next day. The main Enterprise toll free number we tried had hours that started at 7:00am, but we would have been already long gone. When I picked up the car, the staff said to “call us anytime if you need anything” but the branch’s restrictive hours and the toll free number’s lack of 24-hour service prevents this. In the end, the staff person said don’t worry about it, there’s typically a 1500 mile buffer built in. All turned out well, but we were stressed after getting that initial voicemail because there was no way we could go all the way back to swap out a car, nor divert our course to go to a different Enterprise to do it, as we were on strict time constraints.
10.0 Excellent20 Aug. 2020
Car was in great shape. Staff was exemplary in their service.
7.6 Good3 Jul. 2020
Pick up was simple and complete, barring the EZ pass that did not work.The EZ pass toll system that I was given did not work. Therefore, I had to pay tolls with my personal card, absorbing additional charges, for something that I rented specifically to work.
9.2 Excellent23 Sep. 2019
I was upgraded to a new, larger car. I am usually more interested in fuel efficiency, but it was a good small efficient SUV/sport wagon. When I returned the car within a day + 1 hour, I was charge for this instead of 2 days, I really appreciate that.I messed up and booked my reservation to the downtown location instead of the airport. I think getting a more obvious notification of this would be really helpful. The drop-off fee for going from one city to another was a little frustrating, but not too large.
2.0 Mediocre19 Apr. 2019
That y’all took my moneyStop ripping people off
10.0 Excellent18 Oct. 2018
Excellent managementAlex was extremely helpful and professional. I was super impressed at how smooth he ran things with so many people in the waiting room.