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Chicago O'Hare Intl Airport car hire reviews and directory
Rated no. 1
Silvercar
Best rated
9.9 Excellent (6 reviews)
1 location at Chicago O'Hare Intl Airport
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Silvercar reviews
Car hire locations
Silvercar
Locations at Chicago O'Hare Intl Airport
10517 United Parkway
+1 855 359 2227
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
All Silvercar reviews
Silvercar reviews at Chicago O'Hare Intl Airport
Rated no. 2
Alamo
8.7 Excellent (547 reviews)
1 location at Chicago O'Hare Intl Airport
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Alamo reviews
Car hire locations
Alamo
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 863 1447
| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 22:00 |
All Alamo reviews
Alamo reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0
Cons: Hours of operation in New York City could be better. They are pretty limited, and they make drop-off more difficult. Otherwise, good overall experience.
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6.8
Pros: The free upgrade was appreciated and the car was new and clean.
Cons: There was an enormous line at the airport to pick up the car, and only one person able to process customers. The wait was utterly ridiculous (40 min) and made me late. There was no toll transponder in the car, which was really annoying.
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10.0
Pros: Well maintained vehicle and very efficient and friendly pick-up/drop off. Much better than the Hertz family of companies.
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10.0
Pros: Staff was great!!
Cons: More helpers at inside counter for picking up.
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10.0
Cons: Very Quick,they were waiting for me when I arrived at the pickup location, also gave me a choice of threes premium suvs
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8.4
Cons: All digital kiosks were out of service. Line was long for pickup with one slow employee, although once another faster employee came on duty, line moved fast and everything worked out.
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10.0
Pros: Professional
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9.6
Pros: The car rental area at the Airport was not as easy to navigate as I would have liked. Most counters were closed at 10pm (on a Saturday night), so I had to search for the only open area. Then there was about a 30 minute wait because only 2 people were working at the time. They did a great job, but again there was only 2 people for about 6 different car rental companies.
Cons: More open counters, looking after their own rental companies!
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4.8
Pros: Was not pleased with drop off staff
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9.2
Cons: Service representative when picking up car was not super friendly nor informative. Seemed like she just wanted to "get job done" instead of helping people.
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6.0
Cons: Quoted price is never the price
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5.2
Pros: staff was friendly
Cons: expensive and time consuming - it took a while to get the paperwork processed and I was constantly being asked to spend more on options.
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10.0
Pros: Well maintained vehicle and very efficient and friendly pick-up/drop off. Much better than the Hertz family of companies.
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10.0
Pros: Staff was great!!
Cons: More helpers at inside counter for picking up.
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10.0
Cons: Very Quick,they were waiting for me when I arrived at the pickup location, also gave me a choice of threes premium suvs
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10.0
Pros: Professional
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9.6
Pros: The car rental area at the Airport was not as easy to navigate as I would have liked. Most counters were closed at 10pm (on a Saturday night), so I had to search for the only open area. Then there was about a 30 minute wait because only 2 people were working at the time. They did a great job, but again there was only 2 people for about 6 different car rental companies.
Cons: More open counters, looking after their own rental companies!
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9.2
Cons: Service representative when picking up car was not super friendly nor informative. Seemed like she just wanted to "get job done" instead of helping people.
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8.0
Cons: Hours of operation in New York City could be better. They are pretty limited, and they make drop-off more difficult. Otherwise, good overall experience.
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6.8
Pros: The free upgrade was appreciated and the car was new and clean.
Cons: There was an enormous line at the airport to pick up the car, and only one person able to process customers. The wait was utterly ridiculous (40 min) and made me late. There was no toll transponder in the car, which was really annoying.
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8.4
Cons: All digital kiosks were out of service. Line was long for pickup with one slow employee, although once another faster employee came on duty, line moved fast and everything worked out.
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Rated no. 3
Enterprise
8.4 Excellent (242 reviews)
1 location at Chicago O'Hare Intl Airport
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Enterprise reviews
Car hire locations
Enterprise
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 856 0900
| Monday | 06:00 - 22:00 |
| Tuesday | 06:00 - 22:00 |
| Wednesday | 06:00 - 22:00 |
| Thursday | 06:00 - 22:00 |
| Friday | 06:00 - 22:00 |
| Saturday | 06:00 - 22:00 |
| Sunday | 06:00 - 22:00 |
All Enterprise reviews
Enterprise reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.6
Pros: Easy pickup and drop off - friendly staff - clean and comfortable car
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10.0
Pros: Easy pick up and drop off
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9.2
Pros: Very helpful staff
Cons: A lot of hidden fees I wasn’t aware of
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10.0
Pros: Staff super friendly and helpful. Everything was super easy
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9.2
Pros: Staff was friendly, car clean, drop off pick up easy
Cons: Bigger car
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10.0
Pros: Excellent check-in process. Friendly staff. Upgrade without half and super easy drop off.
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9.2
Pros: Friendly staff who took the time to explain the features of the vehicle.
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10.0
Pros: Customer service very helpful easy return no questions ask
Cons: N/a
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7.2
We got into a car fast, but had to downgrade-- without compensation
Pros: Efficient service! Clean car! Very speedy/ orderly.
Cons: We reserved a standard SUV, but none were available when we arrived. We were assigned a sedan with no compensation for the downgrade.
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10.0
Chicago O’Hare Customer Service
Pros: The branch manager at the airport rental car return at the Chicago airport is absolutely fantastic. He by far provided the best customer service I’ve ever received. Because the car wasn’t clean and smelled like smoke he waved our fuel charge and because we have an infant and 8 large luggage bags he gave us valet service to the terminal!!! He should be promoted!!!!
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10.0
Enterprise is a prize
Pros: Staff very heloful...easy to find a car...seamless experience in Chicago at OHare
Cons: Nothing
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10.0
Pros: Great car and nice people
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9.6
Pros: Easy pickup and drop off - friendly staff - clean and comfortable car
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10.0
Pros: Easy pick up and drop off
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9.2
Pros: Very helpful staff
Cons: A lot of hidden fees I wasn’t aware of
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10.0
Pros: Staff super friendly and helpful. Everything was super easy
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9.2
Pros: Staff was friendly, car clean, drop off pick up easy
Cons: Bigger car
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10.0
Pros: Excellent check-in process. Friendly staff. Upgrade without half and super easy drop off.
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9.2
Pros: Friendly staff who took the time to explain the features of the vehicle.
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10.0
Pros: Customer service very helpful easy return no questions ask
Cons: N/a
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10.0
Chicago O’Hare Customer Service
Pros: The branch manager at the airport rental car return at the Chicago airport is absolutely fantastic. He by far provided the best customer service I’ve ever received. Because the car wasn’t clean and smelled like smoke he waved our fuel charge and because we have an infant and 8 large luggage bags he gave us valet service to the terminal!!! He should be promoted!!!!
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10.0
Enterprise is a prize
Pros: Staff very heloful...easy to find a car...seamless experience in Chicago at OHare
Cons: Nothing
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10.0
Pros: Great car and nice people
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Rated no. 4
National
8.3 Excellent (14 reviews)
1 location at Chicago O'Hare Intl Airport
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National reviews
Car hire locations
National
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 833 856 0901
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All National reviews
National reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.4
Pros: The staff was happy to see and serve me. Good customer service.
Cons: Even though I called ahead, there were no full-sized trucks on the lot when I arrived. They had to get one from some auxiliary lot and drive it in for me. The truck they grabbed had not been properly cleaned - filthy steering wheels and side windows so dirty that I could not see the side mirrors. National made up for this by giving me a free day of rent (refund), and a deep apology from the management. So I will try them again next time.
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9.6
Pros: Friendly staff...
Cons: Cup holders and little cubby wasnt clean. Stick with spilled something.
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9.6
Cons: I was very pleased
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6.8
Cons: Way too much confusion trying to locate a car in the class I had reserved (luxury). 5 different people asked if we needed help (we did) but none delivered. After much delay, we got a car that was just cleaned and we’re on our way. Not a very good showing.
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3.6
Cons: Car was dirty.
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10.0
Pros: Easy pickup, good car
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6.4
Pros: The staff was happy to see and serve me. Good customer service.
Cons: Even though I called ahead, there were no full-sized trucks on the lot when I arrived. They had to get one from some auxiliary lot and drive it in for me. The truck they grabbed had not been properly cleaned - filthy steering wheels and side windows so dirty that I could not see the side mirrors. National made up for this by giving me a free day of rent (refund), and a deep apology from the management. So I will try them again next time.
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3.6
Cons: Car was dirty.
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Rated no. 5
Hertz
7.5 Good (253 reviews)
1 location at Chicago O'Hare Intl Airport
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Hertz reviews
Car hire locations
Hertz
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 773 481 2400
| Monday | 05:00 - 23:59 |
| Tuesday | 05:00 - 23:59 |
| Wednesday | 05:00 - 23:59 |
| Thursday | 05:00 - 23:59 |
| Friday | 05:00 - 23:59 |
| Saturday | 05:00 - 23:59 |
| Sunday | 05:00 - 23:59 |
All Hertz reviews
Hertz reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Price and comfort
Cons: Nothing
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10.0
Cons: Super easy and super friendly!
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2.4
Cons: Staff put me in the wrong car delaying my trip because I had to drop the car back off and get a new car. The price was way to high for the car I get. The car was not comfortable and smelled.
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4.4
Cons: Well Ultimately it was my fault but when I put in my search I put for same pick up and drop off location. She. The search came up I saw a deal for a reduced price so I picked it but failed to see it was for a transfer in Chicago so I was to pick up at the airport and drop off at a different location. The agent at Hertz when I rented to car didn’t pout this out to me either so when I brought back the car to the airport I was charge another like $80 for the rental. Was not expecting that because I brought it to the wrong location. I was not happy and will probably not be using kayak to search for a car again... will just book through the dealer so I k ow what I’m getting
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9.2
Pros: The staff was super
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5.6
Cons: When I went to drop off my car at the designated lot (3130 N Sheffield Ave), the lot was full and the Hertz office was closed. I had to keep the car an extra day and return it the next morning. Now I have to waste my time disputing the extra fees. Do NOT use the 3130 N Sheffield Ave location.
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10.0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
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8.0
Cons: Greater selection of cars to choose from. Several customers all waiting for cars to be returned before we leave with a car.
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10.0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
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10.0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
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10.0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
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10.0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
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10.0
Pros: Price and comfort
Cons: Nothing
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10.0
Cons: Super easy and super friendly!
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9.2
Pros: The staff was super
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10.0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
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10.0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
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10.0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
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10.0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
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10.0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
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2.4
Cons: Staff put me in the wrong car delaying my trip because I had to drop the car back off and get a new car. The price was way to high for the car I get. The car was not comfortable and smelled.
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4.4
Cons: Well Ultimately it was my fault but when I put in my search I put for same pick up and drop off location. She. The search came up I saw a deal for a reduced price so I picked it but failed to see it was for a transfer in Chicago so I was to pick up at the airport and drop off at a different location. The agent at Hertz when I rented to car didn’t pout this out to me either so when I brought back the car to the airport I was charge another like $80 for the rental. Was not expecting that because I brought it to the wrong location. I was not happy and will probably not be using kayak to search for a car again... will just book through the dealer so I k ow what I’m getting
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5.6
Cons: When I went to drop off my car at the designated lot (3130 N Sheffield Ave), the lot was full and the Hertz office was closed. I had to keep the car an extra day and return it the next morning. Now I have to waste my time disputing the extra fees. Do NOT use the 3130 N Sheffield Ave location.
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Rated no. 6
Budget
7.3 Good (215 reviews)
1 location at Chicago O'Hare Intl Airport
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Budget reviews
Car hire locations
Budget
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Boulevard
+1 773 894 1900
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Budget reviews
Budget reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.4
Pros: Agent forgot to change my drop off location, so they charged me an additional $300.
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3.2
Pros: pick up took 90 minutes!!!! only 4 agents helping 2 agencies!!! line was out the door, down the stairs!!! never waited this long for a car pick up! drop off required me to go back in and wait in line again to see an agent!! typically staff does that on their machine when I pull up! another wait!!
Cons: More agents working, better system to speed the process on line, and typical drop off at the spot...
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8.0
Pros: My car was nice.
Cons: Pick up was inconvenient. 20 people in line and two associates checking people out. It took an hour to get the car.
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8.0
Pros: Staff was friendly and helpful.
Cons: Initial wait and the first vehicle was dirty and smelled.
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6.8
Cons: I realize it's not completely within Budget's control, but the shuttle between the O'hare terminals and the rental car center is scary as hell during this pandemic. The shuttle buses are packed with people, not all of whom are properly masked. It's a bit silly that the rental car center has erected six foot spacing requirements and glass shields between customers and agents, and that you are doing extra cleaning of your cars, when an airport renter is forced to take a "no social distancing" bus ride to the car pickup where he or she is packed up against others like a sardine.
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8.4
Pros: easy to book and return
Cons: Car was clean but smelled like smoke. I wish there was a non-smoking option.
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2.0
Cons: I didn't get the car, they said the car (minivan) which I have booked is not there and they will cancel the booking
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4.8
Pros: Staff in Chicago was excellent,
Cons: Mystery vehicle was a 15 passenger van, for one person to drive not the best use of a vehicle. Drop off address in South Bend does not exist, staff in South Bend has no answer when asked why it was incorrect online and on paperwork.
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7.6
Cons: The steering wheel had some issues and i had to struggle with it on the highway. Also, the service light was on the whole time
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8.4
Pros: Staff in Chicago were very nice.
Cons: Accidentally was charged for the refill option when I wanted to decline it but the staff at my destination fixed it.
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4.4
Cons: I left my iPad in the car at Chicago airport. Took shuttle bus to airport and at gate realized the error. It was impossible to reach a human at the airport car rental desk so couldn’t ask a human to grab the missing iPad. Was forced to fill out a form on the website. And of course it has not been found. If they would simply have let a person talk to a person, a lot of money and headache could have been saved.
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8.8
Pros: They did a great job moving Avery long line quickly and having a very streamlined easy process.
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8.0
Pros: My car was nice.
Cons: Pick up was inconvenient. 20 people in line and two associates checking people out. It took an hour to get the car.
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8.0
Pros: Staff was friendly and helpful.
Cons: Initial wait and the first vehicle was dirty and smelled.
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6.8
Cons: I realize it's not completely within Budget's control, but the shuttle between the O'hare terminals and the rental car center is scary as hell during this pandemic. The shuttle buses are packed with people, not all of whom are properly masked. It's a bit silly that the rental car center has erected six foot spacing requirements and glass shields between customers and agents, and that you are doing extra cleaning of your cars, when an airport renter is forced to take a "no social distancing" bus ride to the car pickup where he or she is packed up against others like a sardine.
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8.4
Pros: easy to book and return
Cons: Car was clean but smelled like smoke. I wish there was a non-smoking option.
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7.6
Cons: The steering wheel had some issues and i had to struggle with it on the highway. Also, the service light was on the whole time
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8.4
Pros: Staff in Chicago were very nice.
Cons: Accidentally was charged for the refill option when I wanted to decline it but the staff at my destination fixed it.
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2.4
Pros: Agent forgot to change my drop off location, so they charged me an additional $300.
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3.2
Pros: pick up took 90 minutes!!!! only 4 agents helping 2 agencies!!! line was out the door, down the stairs!!! never waited this long for a car pick up! drop off required me to go back in and wait in line again to see an agent!! typically staff does that on their machine when I pull up! another wait!!
Cons: More agents working, better system to speed the process on line, and typical drop off at the spot...
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2.0
Cons: I didn't get the car, they said the car (minivan) which I have booked is not there and they will cancel the booking
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4.8
Pros: Staff in Chicago was excellent,
Cons: Mystery vehicle was a 15 passenger van, for one person to drive not the best use of a vehicle. Drop off address in South Bend does not exist, staff in South Bend has no answer when asked why it was incorrect online and on paperwork.
review from
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4.4
Cons: I left my iPad in the car at Chicago airport. Took shuttle bus to airport and at gate realized the error. It was impossible to reach a human at the airport car rental desk so couldn’t ask a human to grab the missing iPad. Was forced to fill out a form on the website. And of course it has not been found. If they would simply have let a person talk to a person, a lot of money and headache could have been saved.
review from
Rated no. 7
Dollar
7.1 Good (285 reviews)
1 location at Chicago O'Hare Intl Airport
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Dollar reviews
Car hire locations
Dollar
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Road
+1 866 434 2226
| Monday | 05:00 - 23:59 |
| Tuesday | 05:00 - 23:59 |
| Wednesday | 05:00 - 23:59 |
| Thursday | 05:00 - 23:59 |
| Friday | 05:00 - 23:59 |
| Saturday | 05:00 - 23:59 |
| Sunday | 05:00 - 23:59 |
All Dollar reviews
Dollar reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Pros: Nothing
Cons: Car availability
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6.0
Pros: The staff when I picked up was nice but my car was not ready when I arrived. They forgot about me when he asked me to take a seat and they would call me. 45 minutes later I went to the counter and asked what the problem was. Then they had the car. It was late so it was dark and I could not see the interior of the car very well.
Cons: My car should have been ready when I arrived. I waited 45 minutes I had booked it a week earlier. The next day in the daylight, I could see that the car was not clean. The dash was full of dust and fingerprints. The exterior was not really clean like you expect.
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8.8
Pros: Clean, nice car. Great value.
Cons: Had to wait 30 minutes for a car to be available.
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8.0
Pros: Convenient
Cons: Cars were not is good shape, was in working order but the condition was not great
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10.0
Pros: Staff was awesome!!
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4.4
Cons: The wait to pick up the car was HORRIBLE!!!! To make matters worse they had charged me over $98.00 to refill it with gas when I had already filled the car before returning it. The total miles traveled was 82 when the average miles per gallon on a Corolla is approximately 35. That means at best I used probably 2 1/2 gallons. It was only after asking to speak with a manager, completing a survey and providing Dollar with a copy of my gas receipt for $5.00 and 2.519 gallons that they reversed the charges. Even with the receipt I was still charged approximately $14.00 for gas due to purchasing it 32 miles and not 10 miles from drop off. That would mean that I used approximately one gallon of gas with 1.59 gallons of a full tank which was more than when I first picked up the car. I have rented cars for 30 years with sons working for both Enterprise and Budget and not one bad experience. We will NEVER use dollar again!!!
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10.0
Cons: When making reservation, had impression that offered insurance was from Dollar, not a third party. Was overcharged and now have hassle of fighting with them to get some of my money back.
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5.2
Cons: Ez pass did not work. Charged more than was quoted
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9.2
Pros: Yes excellent customer service.
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9.2
Pros: Very helpful with children
Cons: The rental car center is a bus ride from the airport.
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8.0
Cons: I could join the rental company rewards members club to avoid the extremely long pick up line
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2.0
Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport
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8.8
Pros: Clean, nice car. Great value.
Cons: Had to wait 30 minutes for a car to be available.
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10.0
Pros: Staff was awesome!!
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10.0
Cons: When making reservation, had impression that offered insurance was from Dollar, not a third party. Was overcharged and now have hassle of fighting with them to get some of my money back.
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9.2
Pros: Yes excellent customer service.
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9.2
Pros: Very helpful with children
Cons: The rental car center is a bus ride from the airport.
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2.0
Pros: Nothing
Cons: Car availability
review from
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6.0
Pros: The staff when I picked up was nice but my car was not ready when I arrived. They forgot about me when he asked me to take a seat and they would call me. 45 minutes later I went to the counter and asked what the problem was. Then they had the car. It was late so it was dark and I could not see the interior of the car very well.
Cons: My car should have been ready when I arrived. I waited 45 minutes I had booked it a week earlier. The next day in the daylight, I could see that the car was not clean. The dash was full of dust and fingerprints. The exterior was not really clean like you expect.
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4.4
Cons: The wait to pick up the car was HORRIBLE!!!! To make matters worse they had charged me over $98.00 to refill it with gas when I had already filled the car before returning it. The total miles traveled was 82 when the average miles per gallon on a Corolla is approximately 35. That means at best I used probably 2 1/2 gallons. It was only after asking to speak with a manager, completing a survey and providing Dollar with a copy of my gas receipt for $5.00 and 2.519 gallons that they reversed the charges. Even with the receipt I was still charged approximately $14.00 for gas due to purchasing it 32 miles and not 10 miles from drop off. That would mean that I used approximately one gallon of gas with 1.59 gallons of a full tank which was more than when I first picked up the car. I have rented cars for 30 years with sons working for both Enterprise and Budget and not one bad experience. We will NEVER use dollar again!!!
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5.2
Cons: Ez pass did not work. Charged more than was quoted
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2.0
Cons: Took 45 minutes in line to pick-up car after 20 minutes to get there from airport
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Rated no. 8
Payless
7.1 Good (476 reviews)
1 location at Chicago O'Hare Intl Airport
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Payless reviews
Car hire locations
Payless
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 224 220 0604
| Monday | 10:00 - 18:00 |
| Tuesday | 10:00 - 18:00 |
| Wednesday | 10:00 - 18:00 |
| Thursday | 10:00 - 18:00 |
| Friday | 10:00 - 18:00 |
| Saturday | 10:00 - 18:00 |
| Sunday | 10:00 - 18:00 |
All Payless reviews
Payless reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.2
Pros: Almost everything was fantastic. Customer service was timely and pleasant...there were only two of us in line, but there was no effort to put me off. Drop-off was easy and also quick. No receipt provided at drop-off, told I would receive via email. I filled the car with gas before turn-in...haven’t seen the receipt yet, but do hope I wasn’t charged for gas as that appears to be a problem for some.
Cons: Getting the email receipt for the car rental facility is far from timely. When traveling for business in particular this receipt is critical for expense reports and a delay in the receipt costs money in disbursement lag, AND is frustrating. For this reason alone, I would generally rate lower, but the rest of the service and the car itself was really very good.
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7.2
Pros: Swiftly processs
Cons: The Smoke smell of the car was intense - has no tiene to go back and ask for another vehicle. The price was exorbitant. Two hundred dollar for three days.
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10.0
Pros: Great experience
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3.6
Pros: Car was clean
Cons: Car was leaning to left all the time. Brakes were so bad that it shaked like crazy everytime press on the brake pedals. I have not felt safe for a moment in that car. When I called them they were not helpful
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9.6
Pros: Great price, got a brand new car that was bigger than I reserved, very nice staff.
Cons: The wait at the pickup was a bit long and there was only one person at the counter.
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6.4
Cons: The rep at car return printed out my receipt and I discovered that they were billing me almost $100 more than my original contract. I went to the office and discovered that I was being billed for gas (car gas tank was full & she never got into car to check gas gauge) ,,
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2.4
Pros: Nothing
Cons: I ordered my car for the midway airport in Chicago and they booked my car out of the o’hare airport. So I had to take a $60. Uber ride to where I needed to go. This was a bad experience
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2.0
Pros: They made me waiting for 2 hours to alot a car I missed my meeting, messed up my scheduled for that moreover faced loss for it.
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4.0
Pros: The car had been damaged and repaired .
Cons: The agent lied to me !!! When I called and asked if that car had PREVIOUSLY been damaged and he said they would send out a reservation that had damaged.
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2.0
Cons: They need to inform travelers at the time of booking what hold is required on your card
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10.0
Pros: Every member of the staff I worked with was great! Even just people I passed in the garage - very friendly and offering to help. And the pickup and drop off processes were quick and efficient.
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9.2
Pros: Car vas very nice! The whole car rental was very easy.
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9.2
Pros: Almost everything was fantastic. Customer service was timely and pleasant...there were only two of us in line, but there was no effort to put me off. Drop-off was easy and also quick. No receipt provided at drop-off, told I would receive via email. I filled the car with gas before turn-in...haven’t seen the receipt yet, but do hope I wasn’t charged for gas as that appears to be a problem for some.
Cons: Getting the email receipt for the car rental facility is far from timely. When traveling for business in particular this receipt is critical for expense reports and a delay in the receipt costs money in disbursement lag, AND is frustrating. For this reason alone, I would generally rate lower, but the rest of the service and the car itself was really very good.
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10.0
Pros: Great experience
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9.6
Pros: Great price, got a brand new car that was bigger than I reserved, very nice staff.
Cons: The wait at the pickup was a bit long and there was only one person at the counter.
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10.0
Pros: Every member of the staff I worked with was great! Even just people I passed in the garage - very friendly and offering to help. And the pickup and drop off processes were quick and efficient.
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9.2
Pros: Car vas very nice! The whole car rental was very easy.
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3.6
Pros: Car was clean
Cons: Car was leaning to left all the time. Brakes were so bad that it shaked like crazy everytime press on the brake pedals. I have not felt safe for a moment in that car. When I called them they were not helpful
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6.4
Cons: The rep at car return printed out my receipt and I discovered that they were billing me almost $100 more than my original contract. I went to the office and discovered that I was being billed for gas (car gas tank was full & she never got into car to check gas gauge) ,,
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2.4
Pros: Nothing
Cons: I ordered my car for the midway airport in Chicago and they booked my car out of the o’hare airport. So I had to take a $60. Uber ride to where I needed to go. This was a bad experience
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2.0
Pros: They made me waiting for 2 hours to alot a car I missed my meeting, messed up my scheduled for that moreover faced loss for it.
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4.0
Pros: The car had been damaged and repaired .
Cons: The agent lied to me !!! When I called and asked if that car had PREVIOUSLY been damaged and he said they would send out a reservation that had damaged.
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2.0
Cons: They need to inform travelers at the time of booking what hold is required on your card
review from
Rated no. 9
Thrifty
7.0 Good (223 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Thrifty reviews
Car hire locations
Thrifty
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Road
+1 877 283 0898
| Monday | 05:00 - 23:59 |
| Tuesday | 05:00 - 23:59 |
| Wednesday | 05:00 - 23:59 |
| Thursday | 05:00 - 23:59 |
| Friday | 05:00 - 23:59 |
| Saturday | 05:00 - 23:59 |
| Sunday | 05:00 - 23:59 |
All Thrifty reviews
Thrifty reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.6
Cons: Checking in at the rental desk was not great, even with a reservation - the staff was fairly uninterested in being there. The car was not particularly clean and had several dings and scratches that I needed to record so that they weren’t pinned on me. I hated the car (GMC Terrain) and found it’s technology and features dated. Drop off process was easy. Overall a mediocre experience.
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5.6
Pros: The price was very good and the car was much better both in miles and luxury than I expected.
Cons: I waited 20 minutes in line to meet with the counter agent. I was skipped over many times as they selected "Dollar" customers over "Thrifty" customers even though it's own by the same corporation. After the 20 minute wait to see the agent, I waited another 40 minutes for my car to be "sanitized" due to Covid and it was clear that all they did was wash the outside of the car. The inside still had crumbs from the last renter.
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2.0
Cons: Everything
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10.0
Pros: Needed to change my drop off Customer service agent was very helpful
Cons: More clear signage when I dropped off. I went inside which after waiting a half hour to be waited on bc they were very busy I found out I didn’t need t be inside I could’ve gotten help with someone outside Diane was extremely helpful and apologetic She was aware of everyone waiting and told customers in line they would be helped soon which is nice in this day and age that she acknowledged the customers waiting
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2.0
Cons: Proper functioning equipment. The EZPASS was defective and had to pay tolls on the skyway by credit card and will be likely fined by the illinois tollway for unpaid tolls.
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6.0
Pros: The agents were very nice so I have no issues with the staff. I have an issue with product availability, my reservation was for a Large SUV at 10 am, I was told they do not have cars so there is an hour wait, and I ended up waiting for 2 hours, got a different car and now I am having issues with over charges. The Agent at Chicago O'Hare, on 25 Jul 20 at 10 am, was really nice and he did have a nice attitude which I was surprised by since he was the only one handling both DOLLAR and THRIFTY customers. No Managers in site and or other agents in site to help out, which seems unprofessional and shows lack of preparation from the managements points of view.
Cons: Once a reservation is made, have those cars ready per the reservation. I, along with many other customers waited longer than an hour to get a car. But since my car was changed I am not having issues with billing, even thou I was informed by the agent i would not be charged the amount on the original reservation. I was charged accordingly for the other vehicle, which I had no issues with.
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4.0
Pros: Staff were friendly.
Cons: Return was not logged in until i called 3 days later. Spending 30+ minutes on hold to get a service representative suggests I am not the only one experiencing issues with Thrifty.
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10.0
Pros: The staff was very nice, and the car was clean also.
Cons: Can't thank of anything just yet.
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4.0
Pros: The car was a nice model and after the long wait at check-in, the attendant was friendly and very helpful.
Cons: The car smelled like someone had been smoking pot in it. It was pretty unpleasant. The wait time at check in was also a lot longer than I would have expected.
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8.8
Pros: The lady working the counter was friendly and great at what she does, it went quick, and she reminded me about the Chicago tolls, I was very glad to have bought a toll pass.
Cons: Signs in the garage, I had to roam around a bit to find the spot. Spot numbers on the floor are kind of worn off.
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9.6
Cons: Staff not super friendly and aggressive with the upsale options
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2.0
Cons: Was given a car that had been smoked in before, then was charged for the cleaning fee for it when I didn't ever smoke in it.
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10.0
Pros: Needed to change my drop off Customer service agent was very helpful
Cons: More clear signage when I dropped off. I went inside which after waiting a half hour to be waited on bc they were very busy I found out I didn’t need t be inside I could’ve gotten help with someone outside Diane was extremely helpful and apologetic She was aware of everyone waiting and told customers in line they would be helped soon which is nice in this day and age that she acknowledged the customers waiting
review from
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10.0
Pros: The staff was very nice, and the car was clean also.
Cons: Can't thank of anything just yet.
review from
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8.8
Pros: The lady working the counter was friendly and great at what she does, it went quick, and she reminded me about the Chicago tolls, I was very glad to have bought a toll pass.
Cons: Signs in the garage, I had to roam around a bit to find the spot. Spot numbers on the floor are kind of worn off.
review from
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9.6
Cons: Staff not super friendly and aggressive with the upsale options
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5.6
Cons: Checking in at the rental desk was not great, even with a reservation - the staff was fairly uninterested in being there. The car was not particularly clean and had several dings and scratches that I needed to record so that they weren’t pinned on me. I hated the car (GMC Terrain) and found it’s technology and features dated. Drop off process was easy. Overall a mediocre experience.
review from
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5.6
Pros: The price was very good and the car was much better both in miles and luxury than I expected.
Cons: I waited 20 minutes in line to meet with the counter agent. I was skipped over many times as they selected "Dollar" customers over "Thrifty" customers even though it's own by the same corporation. After the 20 minute wait to see the agent, I waited another 40 minutes for my car to be "sanitized" due to Covid and it was clear that all they did was wash the outside of the car. The inside still had crumbs from the last renter.
review from
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2.0
Cons: Everything
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2.0
Cons: Proper functioning equipment. The EZPASS was defective and had to pay tolls on the skyway by credit card and will be likely fined by the illinois tollway for unpaid tolls.
review from
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6.0
Pros: The agents were very nice so I have no issues with the staff. I have an issue with product availability, my reservation was for a Large SUV at 10 am, I was told they do not have cars so there is an hour wait, and I ended up waiting for 2 hours, got a different car and now I am having issues with over charges. The Agent at Chicago O'Hare, on 25 Jul 20 at 10 am, was really nice and he did have a nice attitude which I was surprised by since he was the only one handling both DOLLAR and THRIFTY customers. No Managers in site and or other agents in site to help out, which seems unprofessional and shows lack of preparation from the managements points of view.
Cons: Once a reservation is made, have those cars ready per the reservation. I, along with many other customers waited longer than an hour to get a car. But since my car was changed I am not having issues with billing, even thou I was informed by the agent i would not be charged the amount on the original reservation. I was charged accordingly for the other vehicle, which I had no issues with.
review from
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4.0
Pros: Staff were friendly.
Cons: Return was not logged in until i called 3 days later. Spending 30+ minutes on hold to get a service representative suggests I am not the only one experiencing issues with Thrifty.
review from
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4.0
Pros: The car was a nice model and after the long wait at check-in, the attendant was friendly and very helpful.
Cons: The car smelled like someone had been smoking pot in it. It was pretty unpleasant. The wait time at check in was also a lot longer than I would have expected.
review from
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2.0
Cons: Was given a car that had been smoked in before, then was charged for the cleaning fee for it when I didn't ever smoke in it.
review from
Rated no. 10
Avis
6.9 Good (74 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Avis reviews
Car hire locations
Avis
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Boulevard
+1 773 825 4600
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Avis reviews
Avis reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: Easy, clean, friendly, efficient. Thanks!!!!
Cons: I thought a bit expensive but you may not be able to help that.
review from
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8.0
Pros: Car was great, Rental office great.
Cons: As I was leaving the check oil and check tire light was on I ask the gentleman as I was leaving about it he said they just probably forgot to reset. It was late so I trusted and left. The next morning heading to my daughters hockey game, the car will not start. Could not detect key. I finally called Uber and continued to try to start actually got started before he got there so we drive to game. I had an hour before it started so I called Avis. The First Lady told me I could either go to wal mart to fix or drive 60 miles both ways to get a new car.... I said not an option. She put me on hold for forever I finally hung up and called back a nicer gentleman found one closer 20 minutes. I drove over they didn’t have cars available. By this time my head is about to spin off. So I drove back to game left my car running watched game and then proceeded to call again which I had to then drove to airport another 20 minutes away and get a new car. They were nice and helped me out so the service is lost somewhere in between. I will never use Avis again.
review from
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2.8
Cons: Pickup is like a pressure cooker environment. Deliberately made me wait (50 minutes wait on a weekday) and selling me lot of unnecessary services. I already bought insurance and they added insurance to bill without asking me. I still don’t know if I’d paid for gas, even though I filled gas while returning car. Very bad experience. Car isn’t of good quality either. It keeps prompting me about engine oil needing change and made me anxious if it going to stop on freeway.
review from
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6.8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
review from
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8.8
Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.
Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.
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7.2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
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3.2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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6.4
Charged extra for gas
Pros: Okay car. Got good gas mileage.
Cons: I chose the self refuel option and filled up the gas tank (even added more gas after 1st automatic stop) about 1.5 miles from airport return. Avis added a $9.99 charge because according to them it was 0.7 gallons less than when I received it. The gauge was showing above the full line. I had to stand in line to dispute it. Finally the extra charge was removed when I showed the receipt. However, this seems to be a scam to get more $. Avis probably assumed I wouldn't notice or wouldn't have time to dispute it.
review from
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2.0
Never Again
Pros: Nothing
Cons: I arrived at the the rental location two hours before scheduled pickup time. I was told they couldn't honor rate given on Kayak unless I sat and waited the two hours. Even though I was going to drop off the car even earlier on the day of return. Found another car at a different agency at the airport and was on my way in less than 45 minutes. Avis just lost a customer for life.
review from
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4.4
Didn't have my car. Substitute was dirty.
Cons: Rep tried 3 times to upsell me into different type if vehicle. Only after I passes in offers did he tell me my car was not available. Disappeared for ten minutes..agaon offered an SUV instead of sedan. Finally offered a so called luxury vehicle which was not a luxury car..we went to car and found it unclean...dried soda on passenger seat and other things. Gross..had to quickly clean ourselves as we were late and did not have time.
review from
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5.6
Pros: I loved how easy it was to pick up from one airport and drop off to another
Cons: After reviewing my receipt, I found that I was charged for extras that I did not agree to, but because the extra coverage was available to me during my trip, they weren’t able to offer me a full refund. I regret not reading the fine print more closely.
review from
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2.4
Cons: Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.
review from
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10.0
Pros: Easy, clean, friendly, efficient. Thanks!!!!
Cons: I thought a bit expensive but you may not be able to help that.
review from
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8.8
Pros: Drop off was quick and easy. Cars were easy to find and instructions given were very clear.
Cons: I had reserved an intermediate sized vehicle, but was first suggested an SUV. Don’t try to up-sell in such a sneaky fashion. If I had wanted an SUV, I would have asked for one.
review from
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8.0
Pros: Car was great, Rental office great.
Cons: As I was leaving the check oil and check tire light was on I ask the gentleman as I was leaving about it he said they just probably forgot to reset. It was late so I trusted and left. The next morning heading to my daughters hockey game, the car will not start. Could not detect key. I finally called Uber and continued to try to start actually got started before he got there so we drive to game. I had an hour before it started so I called Avis. The First Lady told me I could either go to wal mart to fix or drive 60 miles both ways to get a new car.... I said not an option. She put me on hold for forever I finally hung up and called back a nicer gentleman found one closer 20 minutes. I drove over they didn’t have cars available. By this time my head is about to spin off. So I drove back to game left my car running watched game and then proceeded to call again which I had to then drove to airport another 20 minutes away and get a new car. They were nice and helped me out so the service is lost somewhere in between. I will never use Avis again.
review from
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6.8
Cons: I reserved this car through CarRentals.com via Kayak. The reservation confirmation explicitly said: "Total amount of your booking USD 68.57" When I checked the car in, the total charge was USD 100.04, that is, $31.47 (45%) more than expected. Apparently the difference was in tax & "facility charge"
review from
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7.2
Pros: Friendly staff, clean car
Cons: Booked through carbooking.com and they didn’t quote me correctly. Ended up being much more expensive than they said it would be.
review from
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2.8
Cons: Pickup is like a pressure cooker environment. Deliberately made me wait (50 minutes wait on a weekday) and selling me lot of unnecessary services. I already bought insurance and they added insurance to bill without asking me. I still don’t know if I’d paid for gas, even though I filled gas while returning car. Very bad experience. Car isn’t of good quality either. It keeps prompting me about engine oil needing change and made me anxious if it going to stop on freeway.
review from
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3.2
Pros: Anything good was negated by your customer service!
Cons: Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
review from
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6.4
Charged extra for gas
Pros: Okay car. Got good gas mileage.
Cons: I chose the self refuel option and filled up the gas tank (even added more gas after 1st automatic stop) about 1.5 miles from airport return. Avis added a $9.99 charge because according to them it was 0.7 gallons less than when I received it. The gauge was showing above the full line. I had to stand in line to dispute it. Finally the extra charge was removed when I showed the receipt. However, this seems to be a scam to get more $. Avis probably assumed I wouldn't notice or wouldn't have time to dispute it.
review from
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2.0
Never Again
Pros: Nothing
Cons: I arrived at the the rental location two hours before scheduled pickup time. I was told they couldn't honor rate given on Kayak unless I sat and waited the two hours. Even though I was going to drop off the car even earlier on the day of return. Found another car at a different agency at the airport and was on my way in less than 45 minutes. Avis just lost a customer for life.
review from
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4.4
Didn't have my car. Substitute was dirty.
Cons: Rep tried 3 times to upsell me into different type if vehicle. Only after I passes in offers did he tell me my car was not available. Disappeared for ten minutes..agaon offered an SUV instead of sedan. Finally offered a so called luxury vehicle which was not a luxury car..we went to car and found it unclean...dried soda on passenger seat and other things. Gross..had to quickly clean ourselves as we were late and did not have time.
review from
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5.6
Pros: I loved how easy it was to pick up from one airport and drop off to another
Cons: After reviewing my receipt, I found that I was charged for extras that I did not agree to, but because the extra coverage was available to me during my trip, they weren’t able to offer me a full refund. I regret not reading the fine print more closely.
review from
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2.4
Cons: Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.
review from
Rated no. 11
Advantage
6.8 Good (174 reviews)
1 location at Chicago O'Hare Intl Airport
╳
Advantage reviews
Car hire locations
Advantage
Locations at Chicago O'Hare Intl Airport
10255 West Zemke Blvd
+1 847 635 8031
| Monday | 05:00 - 23:59 |
| Tuesday | 05:00 - 23:59 |
| Wednesday | 05:00 - 23:59 |
| Thursday | 05:00 - 23:59 |
| Friday | 05:00 - 23:59 |
| Saturday | 05:00 - 23:59 |
| Sunday | 05:00 - 23:59 |
All Advantage reviews
Advantage reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0
Pros: check in and drop off was smooth. Car was clean
Cons: They did not have the crossover/SUV that we reserved and we had to accept an intermediate sized vehicle instead. Car inventory seems low
review from
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10.0
Pros: There was no wait!
review from
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10.0
Pros: Staff very friendly and helpful especially the last gal at dropoff
review from
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10.0
Pros: Friendly staff throughout the pick-up drop-off process. Reasonable rates and quick service
Cons: Refueling at $9/gal??
review from
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5.2
Pros: Staff was rude, nickel and dimed me with serious hidden fees. You’re forced to do a $200 hold and told it’ll be given back, but you do not get the majority of it back for fees unexplained.
Cons: Customer service, pricing clarity
review from
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4.0
Cons: Initial registration pickup were great! Car smelled horrible! Rental return process was not good.
review from
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10.0
Cons: Good value. Nice car. All went smoothly!
review from
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5.2
Pros: Almost no line at check-out, while the brand names had huge lines
Cons: Not really friendly service at the counter. Clerk did not speak loudly or clearly. Car was leaking oil and left a good sized oil stain in my new concrete driveway. Thanks!
review from
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10.0
Cons: Good experience overall. The person who dealt with us at at the car return was great. Very courteous and had great customer service skills.
review from
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10.0
Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.
Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".
review from
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2.0
Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city
review from
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4.8
Pros: The car was clean and the return process was fast.
Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.
review from
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10.0
Pros: There was no wait!
review from
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10.0
Pros: Staff very friendly and helpful especially the last gal at dropoff
review from
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10.0
Pros: Friendly staff throughout the pick-up drop-off process. Reasonable rates and quick service
Cons: Refueling at $9/gal??
review from
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10.0
Cons: Good value. Nice car. All went smoothly!
review from
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10.0
Cons: Good experience overall. The person who dealt with us at at the car return was great. Very courteous and had great customer service skills.
review from
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10.0
Pros: The staff were all great. ORD's new system, where the airport provides shuttles to a new building where all the on-airport rental companies are located, gets rid of the "whose shuttles are best" problem. Our Hyundai Sonata only had about 2400 miles on it, and it was in pretty much perfect condition.
Cons: Nit-pick: When cleaning the cars, go a little easy on the air "freshener".
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6.0
Pros: check in and drop off was smooth. Car was clean
Cons: They did not have the crossover/SUV that we reserved and we had to accept an intermediate sized vehicle instead. Car inventory seems low
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5.2
Pros: Staff was rude, nickel and dimed me with serious hidden fees. You’re forced to do a $200 hold and told it’ll be given back, but you do not get the majority of it back for fees unexplained.
Cons: Customer service, pricing clarity
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4.0
Cons: Initial registration pickup were great! Car smelled horrible! Rental return process was not good.
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5.2
Pros: Almost no line at check-out, while the brand names had huge lines
Cons: Not really friendly service at the counter. Clerk did not speak loudly or clearly. Car was leaking oil and left a good sized oil stain in my new concrete driveway. Thanks!
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2.0
Cons: Having it known upfront you can’t rent with a ticket or use my credit card and my ladies driver license or the fact she can’t use her debit card in the same city
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4.8
Pros: The car was clean and the return process was fast.
Cons: Very bad customer service at the check in desk. The guy does not want to work at all and was very upset if I ask questions about the car or about my preferences. They have to respect their customers more. I will never rent a car from Advantage.
review from
Rated no. 12
Fox
6.4 Good (112 reviews)
1 location at Chicago O'Hare Intl Airport
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Fox reviews
Car hire locations
Fox
Locations at Chicago O'Hare Intl Airport
10255 W Zemke Blvd
+1 323 593 7486
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
All Fox reviews
Fox reviews at Chicago O'Hare Intl Airport
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.2
Cons: My car want ready and would have had to wait an hour for it. Took a different car, was kinda dirty.
review from
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5.2
Cons: Less gotchas and fees, that we were not expecting.
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5.6
Cons: Cigarettes smell through out the vehicle !
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10.0
Cons: N/A
review from
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8.8
Pros: Cleanness, price
Cons: Pick up was bad, lack of enough staff
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2.0
Cons: We didn’t know until pick up that we didn’t qualify. Totally unsatisfactory.
review from
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6.0
Cons: The vehicle I was given was extremely dirty inside, it was not wiped or cleaners at all!! That is especially disgusting during global pandemic but any time as well. Car had food and coffee stains from previous customer. I have raised my concern to manager but he didn’t seem like he cares much.
review from
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4.8
Pros: The rental was cheap.
Cons: The cars are typically dirty and do not smell the peasant. They are probably not cleaned per Covid guidelines. The rental process can be an ordeal. You get what you pay for. Super cheap but at what cost.
review from
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5.6
Cons: The rental smelled strongly of marijuana. I was so distracted by the smell that I didn't even notice that the seats were kind of dirty also. I felt like I didn't get proper assurance that the car had been sanitized well. When I washed the car it seemed more apparent that the car was not cleaned well, in the glove compartment I found belongings from prior customers and after cleaning the vents something started to come out that looked like bits of tobacco.
review from
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2.0
Pros: The staff was friendly, but the rental had to be canceled as they wouldn't let me take the car out of state without it being reported stolen
Cons: If the policy is that the cars can't be taken to certain states, make it well known before renting. The only thing I saw when making the reservation was that there was unlimited miles
review from
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10.0
Pros: I was really nervous after reading review of Fox, but everything was great! Our car was exactly as promised, staff were very helpful, and there were no hidden fees - overall it was a great deal. Would recommend!
Cons: Honestly don't have much to say - a very good experience overall!
review from
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4.8
Cons: The pick up at O'Hare was atrocious. 5 people behind the counter and only 1 of them working. At least 2 of them I actually saw drinking. I waited 20 minutes to get the efficient and professional service from the one person working that evening while the others just carried on doing who knows what.
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10.0
Cons: N/A
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8.8
Pros: Cleanness, price
Cons: Pick up was bad, lack of enough staff
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10.0
Pros: I was really nervous after reading review of Fox, but everything was great! Our car was exactly as promised, staff were very helpful, and there were no hidden fees - overall it was a great deal. Would recommend!
Cons: Honestly don't have much to say - a very good experience overall!
review from
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5.2
Cons: My car want ready and would have had to wait an hour for it. Took a different car, was kinda dirty.
review from
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5.2
Cons: Less gotchas and fees, that we were not expecting.
review from
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5.6
Cons: Cigarettes smell through out the vehicle !
review from
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2.0
Cons: We didn’t know until pick up that we didn’t qualify. Totally unsatisfactory.
review from
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6.0
Cons: The vehicle I was given was extremely dirty inside, it was not wiped or cleaners at all!! That is especially disgusting during global pandemic but any time as well. Car had food and coffee stains from previous customer. I have raised my concern to manager but he didn’t seem like he cares much.
review from
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4.8
Pros: The rental was cheap.
Cons: The cars are typically dirty and do not smell the peasant. They are probably not cleaned per Covid guidelines. The rental process can be an ordeal. You get what you pay for. Super cheap but at what cost.
review from
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5.6
Cons: The rental smelled strongly of marijuana. I was so distracted by the smell that I didn't even notice that the seats were kind of dirty also. I felt like I didn't get proper assurance that the car had been sanitized well. When I washed the car it seemed more apparent that the car was not cleaned well, in the glove compartment I found belongings from prior customers and after cleaning the vents something started to come out that looked like bits of tobacco.
review from
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2.0
Pros: The staff was friendly, but the rental had to be canceled as they wouldn't let me take the car out of state without it being reported stolen
Cons: If the policy is that the cars can't be taken to certain states, make it well known before renting. The only thing I saw when making the reservation was that there was unlimited miles
review from
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4.8
Cons: The pick up at O'Hare was atrocious. 5 people behind the counter and only 1 of them working. At least 2 of them I actually saw drinking. I waited 20 minutes to get the efficient and professional service from the one person working that evening while the others just carried on doing who knows what.
review from
Car hire locations at Chicago O'Hare Intl Airport
Top tips for hiring a car at Chicago O'Hare Intl Airport
- 25% of our users found a car hire at Chicago O'Hare Intl Airport for $59 or less
- Book your car hire at Chicago O'Hare Intl Airport at least 1 day before your trip in order to get a below-average price