Book Dollar car hires at Chicago O'Hare Intl Airport

Reviews

Recent reviews

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Wonderful

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29

4.0

Long waits at ohare airport Many ppl on line with only two reps. Not their fault , they did the best they could Car had a service soon light on plus we needed to fill tires with airReviewed 12 Oct 2023

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2.0

Additional charges that I did not agree to were applied at collection. When I realised and tried to get help to correct the errors by phone, email and in person I was repeatedly lied to by different employees. My Dollar experience has been fradulent behaviour from their collection staff compounded by appalling customer service.Reviewed 25 Sept 2023

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2.0

Cons:The counter agent was very rude. We waited for 45 minutes in the line. When we finally got to him, he told us we would have to wait 45 to 90 minutes until our car would be ready unless we upgrade by paying additional $18/day. After he rang the charges , it showed $19/ day. It gets worse. After driving for two hours, the car had engine light. We called the emergency roadside service, I was put on hold for 30 minutes. Next day, the car condition got worse, we drove back to the airport to change the car because the car had trouble starting. When we returned to the airport, the counter agent was at the return center. He was rude. He did not apologize.Reviewed 29 May 2021

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2.0

Pros:Nothing. Ate my depositCons:Looooooooooooong line!Reviewed 2 May 2021

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2.0

Pros:It wasn’t clear until after the purchase that it was no refundable or exchangeable. We had a emergency and needed to change the dates and was unable to do so, we lost all our money.Cons:Unable to reach anyone at kayakReviewed 24 Mar 2021

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6.0

Pros:Staff was very friendly and the car was very cleanCons:The vehicle I was assigned was smaller that what I had reserved and paid for.Reviewed 21 Mar 2021

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10.0

Pros:Drop off was very easy and I appreciated not having to go to the counter for check out.Cons:I wish there were instructions on how to use the EZ Pay transponder for the Toll Booths. It was difficult to remove and some booths did not have a scanner.Reviewed 13 Mar 2021

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8.0

Pros:The car we received was as expected and very clean. The drop off was very easy and quick.Reviewed 8 Mar 2021

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2.0

Pros:The staff communicated with us about the delayCons:I didn’t end up renting a car because the wait time was 2.5 hours. I had to go spend 4x as much on a neighboring rental companyReviewed 17 Feb 2021

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2.0

Cons:I was charged over $600 for a rental that was booked originally at $268. I was not able to return the car on time due to weather. I kept it an extra 13 hours. Dollar said I had to pay a “weekly rate” for 5 days. In essence, I was charged nearly $350 for an extra day.Reviewed 9 Feb 2021

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2.0

Pros:NothingCons:Car availabilityReviewed 30 Dec 2020

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6.0

Pros:The staff when I picked up was nice but my car was not ready when I arrived. They forgot about me when he asked me to take a seat and they would call me. 45 minutes later I went to the counter and asked what the problem was. Then they had the car. It was late so it was dark and I could not see the interior of the car very well.Cons:My car should have been ready when I arrived. I waited 45 minutes I had booked it a week earlier. The next day in the daylight, I could see that the car was not clean. The dash was full of dust and fingerprints. The exterior was not really clean like you expect.Reviewed 11 Nov 2020

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• Where can I find my Dollar car rental at Chicago O’Hare International Airport (ORD) upon landing?

  At Chicago O’Hare, all of the rental car service desks are located in the Multi-Modal Facility (MMF) just a short distance from the airport terminals. In order to reach this facility from any terminal building, you will need to take the Airport Transit System from Terminals 1, 2, 3, or 5. The stop for the car rental pick-ups is called the Multi-Modal Facility and the building is just a short walk from the station.

• What documents do I need to present to pick up my Dollar rental car at Chicago O’Hare International Airport?

  When you book Dollar car rentals at Chicago O’Hare International Airport, you will need to present a valid driver’s license as well as a major credit card in your name. It is worth noting that you must have a physical credit card, not a digital version of the card on your phone. You must be at least 20 years old to rent a vehicle, but an extra fee may be required from renters under 25. If you are not a US citizen, you will also need to show a valid passport when you are picking up your vehicle.

• What if I will need to return my Dollar rental vehicle after hours?

  No need to stress if you will be returning your vehicle after the service desk is closed. After-hours return is available at the ORD Dollar branch. All you need to do is drive to the rental car return lane and park the car in the designated Dollar portion of the lot. Be sure the car is locked, then record the mileage, fuel level, date, and time on your rental agreement before dropping both the agreement and the keys in the return box. You will receive an email copy of the closed rental agreement the following day. Then, proceed to the airport via the Airport Transit System - the same way you reached the Multi-Modal Facility for pick-up. 

• How much does it cost to hire a car from Dollar at Chicago O'Hare Intl Airport?

  On average a hire car from Dollar at Chicago O'Hare Intl Airport costs $122 per day.

• What is the most popular hire car from Dollar at Chicago O'Hare Intl Airport?

  Full-size (Nissan Pathfinder or similar) is the most frequently booked hire car type from Dollar at Chicago O'Hare Intl Airport.

• Where can I find Dollar hire cars at Chicago O'Hare Intl Airport?

  10255 West Zemke Road is the closest Dollar hire car location to Chicago O'Hare Intl Airport. The telephone number for this location is +1 866 434 2226.

• Does Dollar offer shuttle or airport pick-up services from Chicago O'Hare Intl Airport (ORD)?

  Yes