Book Airport Van car rentals at Chicago O'Hare Intl Airport

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shuttle to the airportgreat value

great pricecustomer service

friendly staffunlimited miles

pick up and dropback to the airport

pick usran well

good experienceshuttle service

2.0

Terrible Customer ServicePros:NothingCons:I arrived at the airport to pick up my rental car, and was unable to rent the vehicle due to not possessing a credit card. I have never had trouble renting in the past with my debit card, and I do not posses a credit card because I try not to spend money I do not have. I had read on the email confirmation that I would need a credit card in order to rent, so I borrowed a card from my brother in order to use the rental. When I arrived they told me the card had to be in my name, which is also ridiculous, because I have used rentals in the past that were paid for through my employers card, which had her name. Then in speaking with the woman about what we could do about working out the rental, she told me I could call the other rental car agencies, take a shuttle back to the airport, and get on the another shuttle to take me to one of those rental companies. The next option she offered was to go to another Enterprise location in the city, who she said would take a debit card. I don't know why company policy would not be the same across the board, but apparently Enterprise can't manage that. Finally when I was fed up with the terrible service and options that were offered to me, I asked the woman, who said she was the manager, that I would just like her to refund the money that was charged for collision coverage that I had paid when I booked the vehicle online. She told me that I would have to call Enterprise to have that refunded. Because of course a manager could not refund a simple $18 charge, I have to waste more of my time calling the company to get it refunded. I travel a lot, and have used renal car on many occasions. I could not believe the ridiculous policies and discrepancies within the same company, which I've used in the past, and will likely never use again.Reviewed 20 Nov. 2016

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4.4

Horrible Experience in Chicago-Billed for new tireCons:Within 20 minutes (or less) of picking up our van the back tire went flat. Clearly it was going flat when we got the van. We called AVR and they said they would be sending roadside assistance right away. We waited 2 hours, and a man with two kids and a dog in his vehicle showed up (not that this necessarily bothered us, just kind of strange). He put the small, temporary spare on and said nothing more. We were on a busy conference schedule, so the next day we called AVR to ask how we were to drive around Chicago for 3 days on a spare only good for 35 miles. We were then told that we were responsible to find a certified Dodge dealer, have the tire replaced, and pay for it! We did not do this, as our 3 day trip to Chicago was to attend classes, not maintain their vehicle. When we returned the van with no time to spare before catching our flight, we were told that we needed to come inside to fill out claim paperwork for our insurance/our responsibility to pay for the new tire. When we said we didn't have time to do this, the manager snapped back that he would just report that we REFUSED to complete the paperwork. We didn't refuse to do anything, and were concerned what this would result in if we were to just leave for our flight. After expressing this concern to another employee, we were finally given the paperwork to take with us and send back, but are still being held responsible for the cost of a tire that went flat within minutes of picking the van up. Never again.Reviewed 9 Jun. 2016

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10.0

Easy and affordablePros:The mini van we used was great and in good condition. It had a few scratches and sings but the front desk guy reviewed them before we left pick up. The van drove great and got great gas mileage. My only complaint would be not having a back up camera- but that’s me just being spoiled from my everyday car :). Drop off was quick and easy also. The prices are the lowest we found all around. The insurance isn’t included which usually it is. I believe it was about $19 a day for insurance so the price can add up if you decide to add It on. Only complaint is that the address that kayak sends you to is not the same as the address I found on yelp. My husband and I got lost and ended up in a different place when we went for pick up late at night. All in all I was pretty happy with the vecihle, rental company, and experience.Cons:Update kayak to have the correct address.Reviewed 9 Oct. 2017

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10.0

Pros:Very friendly staff and excellent service.Reviewed 19 Oct. 2016

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8.8

Excellent choicePros:I liked the rental price for the size of car.Cons:The address for the pick location was the old one. I had asome trouble when i return.Reviewed 16 Sep. 2016

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8.8

Pros:I was able to get a same day rental and the price was great! Staff is great also.Cons:Wrong address is provided on kayak.Reviewed 6 Sep. 2016

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9.2

Pros:When we called for pickup they arrived within 15 min. Because our travel was during the day no problems with pickup and drop off times. Great value and van was not fancy version but very nice.Cons:Airport wasn't familiar with this company so not helpful in finding pickup area. It did turn out to be same area as other rental shuttles Our travel times were within hours open. If traveling into area late this option may not have been possible.Reviewed 7 Jul. 2016

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6.8

Cons:The store agent charged me $25 for 2gallonReviewed 27 Mar. 2020

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2.0

Renter BewarePros:NothingCons:Everything. When we arrived at Chicago Airport I called for the shuttle. They were closed. I called the 1800 number they said no one could help me because the Chicago offices were closed. They said that they could bring me a van the next day. Too late... I rented from Avis.. I will never rent from them again...Reviewed 14 Jun. 2016

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9.2

Pros:Friendly staff. Very clean vehicle. Convenient even though not with other rental companiesCons:Waited a while at the airport for the van Other companies' vans came and went quite often while we were waiting Dropping off after hours at the Sheraton was fine but it was a shock when we initially found out that you were only open 8 to 10 that should be mentioned somewhere on your websiteReviewed 26 Jul. 2017

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2.0

Cons:I spent almost an hour calling ,No one answer the phone for pick up shuttle service until I canceled my reservation and then they want to charge me for this incovinience ,Reviewed 20 Feb. 2018

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5.2

Van RentalPros:Van driver very niceCons:Pick-up drop off location too far charge too much for additional hours - think it is a good deal but it is not at the endReviewed 26 Aug. 2016

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• 6.4 /10Hertz Hire Cars at ORD
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• How much does it cost to hire a car from Airport Van at Chicago O'Hare Intl Airport?

  On average a hire car from Airport Van at Chicago O'Hare Intl Airport costs $90 per day.

• What is the most popular hire car from Airport Van at Chicago O'Hare Intl Airport?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked hire car type from Airport Van at Chicago O'Hare Intl Airport.

• Where can I find Airport Van hire cars at Chicago O'Hare Intl Airport?

  10501 Delta Parkway is the closest Airport Van hire car location to Chicago O'Hare Intl Airport. The telephone number for this location is +1 847 594 8732.

• Does Airport Van offer shuttle or airport pick-up services from Chicago O'Hare Intl Airport (ORD)?

  Yes