Pros: The staff at both Shreveport and at the Dallas Fort Worth facilities where very prompt and efficient.
I was told to book ahead online to save time and money. I will use them again on my return trip in November.
21 Dec 2016
Reserved Fullsize, was given economy size
Cons: Was told that no cars were available. They said Mondays are their busiest days and they could not give me a car that I reserved 2 weeks in advance. But they could share cars with National and lend them cars.
13 Sep 2016
Pros: Nice customer service nice price
3 Oct 2016
Pros: The counter representative was helpful and courteous! He deserves a five star rating!
Cons: Having to go through the trouble of not having a credit card and then renting from a competitor.
24 Nov 2016
Pros: Sooo fast and easy!
19 Dec 2016
Pros: The staff was friendly and fast and the car was clean and drove great. Excellent experience.
Cons: I was charged almost twice the quoted price. When I've tried to call to dispute this overcharge, the hours are terrible and I can't call after work. Very upset.
14 Nov 2016
Pros: It was very easy to pick the car up and drop it off it the airport.
Cons: The price on my receipt from thenni picked the car up to dropping it off almost doubled. We were asked about adding an extra driver, and as I thought this was included in our first "final" price, i did. It was not explained to me that the charge was added after I had already signed. Total scam, I will never use Thrifty again.
The problem is more with Kayak not clearly stating
Pros: Very helpful and sympathetic AVIS staff. Reservation was cancelled at the desk with minimal issues.
Cons: I can't remember renting a car and being charged a mileage fee above and beyond the base price, taxes and other fees that are usually included in the quoted total. Even then, when I was presented with the "estimated cost" that substantially exceeded the price quoted on Kayak, Avis was only "estimating" 80 miles @ $0.30/mile when the rental agreement clearly stated that the car would be returned at a location >300 miles away! Very deceptive on both Kayak and Avis' parts! Thankfully, I had the option of driving my own vehicle and the reservation was cancelled.