1.9 Horrible24 Jun. 2021
I will never use Budget again for my rental needs... The Reservation I made for a Ford Transit passenger van, was not honored. I received a call from local agent a few hours before scheduled pickup, who stated that they were sold out of the vehicle I had "RESERVED"... What's the point of making a reservation, when most of the car rental companies, OVERBOOK their vehicles, Just like the airlines!!! Very dissatisfied customer!!!
6.0 Good4 May 2021
Got to Budget and no representative was there. I waited 45 minutes before someone showed up. As a result I was very late to my appointment.
4.0 Okay9 Jan. 2021
Drop off was easy and the car was comfy.I made a reservation for a compact car the day before at a specific location and I get to the pickup location and they tell me I have to drive another 15 minutes to another location because they were out of compact cars. That part was fine but a heads up ahead of time would’ve been great. The car I was given at the new location was dirty. The trunk was full of old receipts, a roll of raffle tickets and other trash. The cashier at the new location tried to charge me 30 dollars more than i was quoted. Luckily I caught it before he ran my card.
10.0 Excellent22 Aug. 2019
The gentlemen who works there is always friendly and very helpful
6.4 Good9 Nov. 2018
Do you or do you not have a rental car?My daughter and I went to Budget office in St Augustine, FL to pick up car. First off, hours online were stated as 'opens at 7'am. The employee was not there until going on 8am. Another person told us they didn't have any cars. It was stressful waiting for person to arrive to check. Lucky for me, they did have a car. Headed up the road (an hour plus late) for Concord, NC. Arrived after hours at Avis-Budget office so I had to ca,l Budget for instructions. 'Charlie's helped me get a new drop off spot at Regional airport. I had NO idea how to vet t hete but a friend said they would get me to the airport, which was only 5 miles away. I was instructed to get there before 9pm when they close. We found our way there by 7:15 AND THEY WERE CLOSED!!! Had to drop keys in Dropbox. No one to check car. E etc. POOR BUSINESS!! Susan Streisel
10.0 Excellent16 Mar. 2018
Excellent carExcellent carIt was easy to pick up and easy to drop off so there was nothing that I did not like about this rental car and company.
4.8 Okay22 Jan. 2018
Pick up at unmarked Walmart? Took ages to figure it out.Budget representative in St. Augustine was very nice despite me storming in while complaining about how long it took us to find the place. Got a good value for the money and the car served its purpose to take us to the airport.First, the pick up location was an address that led to a Walmart. No signs outside about Budget anywhere. No instructions in the confirmation email about walmart either. It took us forever to figure it out. The representative told us Walmart won't let Budget put up a sign outside. Well, at least send instructions to the clients about where to find the location. Second, car smelled bad. It had over 25000 miles on it, so it is older.
8.4 Excellent17 Jan. 2018
Budget in walmartFriendly and quickLack of signage. The Budget rental desk is inside the Walmart, so I was confused when I arrived at the Walmart parking lot and didn’t see a Budget car rental location. I had to call to find out where it was.
5.2 Okay30 Nov. 2017
The car seemed to have break pad issues, making us feel unsafe.
2.0 Mediocre27 Oct. 2017
No one at desk when we arrived. Had to wait half hour at least. Rates much higher than normal !! Car smelled very smoky. Tire pressure was low.