Pros: It was quick after tge worker finished the personal call and the car was easy to find and clean.
Cons: The desk person was on a personal call for 10 min on her cellpohone, while I waited to be served. I understand you have family but you are on the clock. Take the call on a break. I was also never told about the holding fee.
9 Nov 2015
Terrible, Terrible, Terrible employees
Cons: I had to return my rental from Hertz and switch to a rental from Budget, I talked to the front desk agent at Budget and she advised me to return my car from Hertz first. The desks were about 10ft away from each other mind you, after the return to Hertz I walked over to Budget and they were closed down because they apparently switched there hours to earlier times on Saturdays (which wasn't stated on the website). So my reservation and me being there did not mean anything to them, they just wanted to get out of there on time and left me stranded in the airport and was forced to rent at top dollar through another company, instead of costing me $41 for a 24 hour rental it cost me $120. I have never been so irritated with a business in my life.
7 Dec 2015
Pros: Free upgrade after first car smelled like urine.
Cons: Tried to give me a urine soaked car.
14 Dec 2015
Pros: Quick to get the car and to return, not the car I wanted to rent!
Cons: The car didn't ride smooth , thought it might stall .
3 Jan 2016
Pros: They followed up to see if I was actually coming to pick it up since they have weird hours of operation.
Cons: Car had hesitation issues.
20 Apr 2016
Terrible Service, Only Accept Credit Cards!
Cons: Literally stranded in Florida and despite booking my car months in advance I was told I could not pay with a debit card OR cash. Credit card only! Would not mind so much as the fact the attendant pretty much didn't care and did nothing to help rectify the situation. I was told to literally go find another car rental service, despite the fact I told the attendant I would be stranded with no help without a car. I had plenty of money in my account, which is why I offered cash, but was denied. thankfully there was a Hertz, who was super helpful and got me a car in minutes with my debit card. Never using Budget again!
8 May 2016
Car Was Dirty
Pros: Liked the car, Ford Focus was good rental car. No problems with the price. They honored the quoted price.
Cons: I had no flexibility to shorten the rental period. It would have cost more, even thought it appears I was paying a daily rate. Not a big deal, but would have liked to change it.
The car was dirty, found another renters empty sun glass case in the car. Outside hadn't been washed before giving us the car.
26 Sep 2016
Cons: Glove compartment had sand and sea shells from another renter.
17 Oct 2016
Pros: Was upgraded on a vehicle and it was the best choice I could have made. The system was down when we showed up but it didn't hinder the experience at all. Great service and I would totally rent from them again!
31 Dec 2015
Worst experience ever
Pros: I can't think of a single think that went well about my experience with this company. Very disappointed with every aspect.
Cons: Never again will I rent from budget. They never delivered the car for my reservation. After waiting two hours and being assured the car was on the way from fleet was finally told I would have to take something else because they never picked the car up to drive down for my reservation. Now I only had 2 small vehicles to choose from. I'm 6'8" so I was very uncomfortable for my 3 hour drive to my destination. Upon leaving my hotel for a two hour drive to the airport, the car would not start. They wouldn't bring another car and it took 1 1/2 hours to get it jumped from roadside assistance. I called to complain because I now missed my flight home...no one seemed too concerned I spoke with on several occasions. I recieved a 1 day credit off the price. This is a slap to the face if you ask me. If I treated my customers that way I wouldn't have any. Guess that shows why I won't be returning here again.
Cons: car was delivered very dirty on inside. previous renter laft medication and apparently got sick in the back seat.
25 Sep 2016
Good value for the money.
Pros: Everything went as planned for my car rental. The car was clean, gas tank filled and ready to go. I received the information I needed at each end of my trip from the Avis employees.
27 Nov 2016
Pros: Actually I flew into Jacksonville, but mistakingly made the reservation at my destination, St. Augustine.
The Avis Rep. in Jacksonville did am excellent job of getting us set up at the airport with a satisfactory car at a fair price
Cons: Well...we actually couldnt get a car. We booked the car nearly a week in advance, about a qeek after hurricane matthew came through. I understand that weather can have an effect on businesses, so that ia t the issue....
Apparently the guy working in the offoce called an left a message 2 hours before we went to pick the car up. I hadnt heard the message at that point. We got to the office and entered, but no one was there and there was no sign on the door. Totally unlocked and empty....so we waited a few minutes, and then i called the office. The guy had had the phone redirected to his cell, he said he would be back in ten. When he arrived he said, "how did you get in here?" and said "oh, thats not good" upon finding that the door hadnt been locked. After we had already been waiting there for 10-15 minutes, he says "didnt you get my voicemail? We dont have a car"... He was extremely unhelpful, and when we asked about public transport he said he "doesnt know about it" because he "has a car". We were intending on using a car to get to orlando, so it wasnt just a sight-seeing or convenience thing.
We ended up taking an Uber that was harrowing and cost $100.
When I later listened to the message (I was too mad at the time), the employee had said something to the effect of "we dont have a car for you right now, call back if you want us to keep looking for one, if you still need it". What?!?! This is the problem I have- surely Hertz would have known there wasnt going to be a car for us more than 2 hours in advance??? Surely the company policy for advising clients that their entire stock of THE ONLY thing they have to offer and only reason for business is gone is not ONE unprofessional and vague voicemail? I have never been met with a less helpful employee, and would have thought that he might have tried to help us find a substitute form of transport...
Dealing with Hertz will hurt your brain, basically.
16 travellers who hired a car in St. Augustine gave the car agency they used an average rating of 6.6