4.0 Okay1 Nov. 2021
I am familiar with Israelis and the lack of good customer service but I was very disappointed when we dropped off the car at how bad the customer service was in general. The car was fine. It came filthy on the outside which I didn’t care about but when the brushed away some dirt they tried to tell me I had an accident. It is disappointing that the people at the desk couldn’t lift their eyes from the computer screens to talk to a customer like a person.
4.8 Okay4 Jan. 2020
Drop off was great; Shuttle to airport from drop off was quick.Not trying so hard to up sell me on Insurance. Also, when I came back to the counter to upgrade the car, the staff made it very uncomfortable. In fact, the Salesperson quoted me $20 per/day which I accepted, only to have his Manager say $30 per/day is the lowest he can do...Car was great but getting the initial paperwork completed was an poor experience.
9.2 Excellent2 Nov. 2019
The stuff and service was very good, when you could reach them.The main problem is the long wait on line to have an answer to a question. We had 2 issues:1st ,our pick up branch at Hayarkon Street in Tel Aviv, had some problems with their phones and computers,so it took is over an hour to reach someone to solve quite simple problems ( change of the pickup time, and a day later when we had a question about the payment,we were transferred from one employee to the other until someone agreed to listen (before trying to transfer the call again)and we got the answer in 30 seconds. 2. We got an excellent and the most fuel efficient car we experienced-Reno Clio-(thanks to the very nice guy at Hayarkon branch!).after 2 days of driving we noticed that the analogical fuel meter didn't even stir. We called to ask - but the very nice lady who tried very hard to help, didn't have the answer. We drove to a closest branch to us -Holon-to find that it closed down 3 years ago (why nobody bother to update your Google sites??). Than,since no one could explain what happens,we drove to Rishon Le Zyyon , an extremely busy location,no parking at all, where the local guy in 5 minutes explained the efficiency of the car,how the meter works,-and was very surprised that no one could explain it to us over the phone,and save us 1.5 hour and worry. Can you please,guys,train your phone center stuff a little bit in basic mechanics of the cars you rent out?
2.0 Mediocre4 Oct. 2019
2.0 Mediocre4 May 2019
The price that was charged was different from the price that I was quoted. Tried to resolve dispute over the phone - unsuccessfully. In spite of multiple phone call to AVIS Israel issue has not been resolved during 30 days of stay. At checkout, supervisor promised to take care of it. Still waiting..Provide honest and transparent quote online including ALL costs and show the options, especially for insurance, will make the booking process easier and save aggravation later on. Show all the taxes and mandatory costs. Sugar coating the price online … then sticker shock at the counter doesn't work
8.0 Excellent3 Feb. 2019
Staff was friendly, everything went as planned. They said they did not have car size I reserve, so they offered to upgrade to larger car. After my refusal, they found correct size in seconds. Not sure how to consider this process. They just could offer an upgrade without pressure.Tires were significantly underinflated which affected handling, comfort and likely gas mileage. Had to find gas station along my route to pump them to correct pressure. I tried three gas stations until found the one that had working pump. They could check car before renting out.
2.0 Mediocre31 Jan. 2019
This car rental cost twice what kayak told me to anticipate paying, due to unforeseen taxes, insurance, etc. Really, really annoying.
10.0 Excellent29 Jan. 2019
yes, people did their job well. No issues.no, was just what I expected.
10.0 Excellent9 Jan. 2019
Great car rental location for a foreigner!Unlike most other Israeli rental companies, the staff was knowledgeable, efficient and gave a clear explanation of all costs (insurance, etc.). Very professional and pleasant experience.
7.6 Good6 Jan. 2019
Nice cars just NO clean insideNO clean inside