Pros: The attendent so nice and polite when i rent, but when i dropoff...
23 Aug 2016
Cons: The poor rating for pickup/dropoff was related to the pickup which was not done well at all by the Budget person. Quite unpleasant and I would go so far as to say rude. The dropoff was completely different and was quite good. It was efficient, no issues and the people very kind and helpful.
While the car was new, less than 12 km, there was still the plastic coverings on the upholstery and the doors and the windscreen/windows were dirty.
On value for money it should be noted that all vehicles in Israel are expensive to rent/own simply because there is a very high government tax on imports. So, for Israel this is probably not a poor price but from a worldwide perspective it is not good.
13 Sep 2016
Not as advertised
Cons: In compare rental list, it came out as the cheapest but when i actually took out the car and had to sign the rental agreement it was more then DOUBLE.
30 Oct 2016
Cons: Not enough space for 3 adults in the back seat. Opel sw.
Too many alerts went on - oil and cool water.
Branch at Igumenitsa was close during official working hours.
Drop of location in Sofia city is very inconvenient
7 Nov 2016
Cons: Had to wait for the car for 2hours. The tires were worn to the extreme. The insurance was 2.5 times of the quoted car rate
9 Nov 2016
More than poor!
Cons: There were nowhere said that I have to have 800dollars as a deposit. The people were not helpful at the helpdesk at all!
At that they made me to put extra insurance for the car.
Finally I paid for two days twice as much as was written when I made the reservation.
Never ever go with budget!
15 Nov 2016
I felt tricked due to all the extra (unknown) cost
Pros: Nothing. I declined the deal.
12 Dec 2016
Worst budget rental to date!
Cons: The staff were extremely unfriendly. I switched cars as the first one was described as perfect but was wrecked. The second had cigarette butts in the door and smelled like smoke. They also don't tell you about the mandatory insurance until arrival (credit card insurance is not accepted), which raises the price significantly.
25 Dec 2016
Poor car and unacceptable behavior
Pros: The options I have booked (children seats) were not taken into account which made the process longer.
The car wasn't ready and at 6 am with 2 kids, I would have more than appretiated that the car is ready since I have booked it 5 days ago.
But what was unbelievable was the behavior of the lady at the front desk when picking up the car. She didn't try to help and spoke badly to me.
Finally, the car Had a bug on the highway and could'nt go at more than 20km per hour. I was with my 2 kidd and we could have had a massive accident.
Cons: Poor service, i called budget when I had a problem with the car and nobody took care of me. I even sent an email and nobody answered me.
Poor car and poor behavior of budget employees, that is too much. I will never use budget again
2 Jan 2017
Cons: Pickup and drop off were very slow. The car was not clean
Cons: When reserving the car, I was offerd a price which was not at all the price I had to pay at counter in the airport!!!!!
25 Aug 2016
Cons: No one was on the desk to pick up the car as arranged and reserved in advance!
27 Aug 2016
expensive rent with poor service
Cons: Takes forever to take the car
They try to overcharge you when you return
Staff is not nice
17 Sep 2016
Cons: Revived a Ford Focus with 100,000 miles car had many problem and was falling apart. 2 days to reach management and received a new replacement. Most of evis car here in Isreal are high mile cars
21 Sep 2016
Cons: The price posted in their website is not up to 25% of the real price they are charging when coming to pick your car
1.They are adding almost 20 Dollar as insurance every day , so all the prices of 7$/day or 12$/day which you can see in their ads is before adding insurance .
2.when driving in highways , u should pay to the roads authority specific amount , but when you are using those hired cars , the hiring company will charge almost 3 times than the original fee , just because they are paying it by themselves .
3 Oct 2016
Pros: We got a nice car
8 Jun 2017
Cons: Long time to pick up
7 Sep 2017
Cons: There are always hidden fees. Even if at booking it tells you it's $30, you probably didn't read the small print where it says it's another $40 to leave it at the airport. And even if you're not Israeli and show your Mexican passport, they charged a 17% fee because you didn't have a correct way of showing you were not a citizen. And the car smelled funny.
7 Sep 2017
Cons: Car was in poor shape. Mobileye was installed and was really annoying. Knowing we were Americans you would have thought they would have given us instructions to change the radio to English.
12 Sep 2017
Cons: I booked only 2 days, but AVIS charged me 3 days's rent.
Cons: Dear Sir
My online quote was $188, yet at the counter the rate was $560. This place luck transparency. I was informed that the car that I wanted Mazda 3 is not available and that they do have a similar class vehicle Peugeot 301 which looked ok from the outside but had a none working entertainment system inside. I was then told that taking a car for a full week would be cheaper per day than my original 4 day reservation, I have agreed. But since the Peugeot didn't have a working entertainment system and no other vehicle was available I had to upgrade to a higher class vehicle. Now my total stood at $777.00, with no other alternatives I had to agree.
I can't express my disappointment in words, I hope this review doesn't fall on deaf ears.
(310) 280-8059 cell
(310) 914-4014 office
11 Jul 2017
Enterprise and Aldan
Cons: I chose a car for four lugages and five people for 90 dlls, when I picked up the car, they gave me a car for one lugage and four people, of course we did not fit in and had to upgrade the car, pay the difference which was a lot more.
8 Jan 2018
I ended up charged twice the original amount
Pros: The lady at the front desk tried explaining the need for the increased amount. Tried...
Cons: At the pickup desk I found out that instead of $329 it'll cost me $752.
Why? hidden charges.
Two type of un-mentioned insurances and another airport fee.
The car was beat up and scratched with no mentioning of any damage on the pickup report. Good thing I pointed them out.
The driver's seat was burnt with cigarettes.
5 Sep 2016
Biggest ripoff ever!
Cons: Price on kayak was $105 then when I came to pay it turned out to be $500 since they charged over $70 a day for insurance. Other companies charged around $20
4 Oct 2016
Pros: I didn't rent the car and charge me
Please refund me my money .. I'm using this app a lot
Cons: Rental service was poor and unprofessional
30 Oct 2016
Cons: They charged 3 x the amount of reservation
1 Nov 2016
Cons: Arrived at airport and walked over to the enterprise kiosk. The agent quoted a price that was twice as high, stating that I must purchase additional mandatory insurance. I told him that my credit card and auto insurance at home covers the car rental as well and is accepted throughout the world, the agent did not care to listen.
3 Nov 2016
Pros: Car did not break down
Cons: First two cars did not start,the third was a five year old car,generally rental companies do not use old cars, my had 68000 kilometers.
Instructions for returning the car convoluted and imprecise, took extra time to locate the place.
Being under pressure after circling the airport several times, we forgot I phone bracket on the dashboard and, after discovering this I called the office they just hung up on me. Never again
19 Nov 2016
Pros: All was fine.
Cons: Don't have a G P S.
22 Dec 2016
Price not as advertised
Pros: The advertised price was $78. When I went to pick up the car they said that I must purchase insurance at the very least of an additional x amount of dollars per day , bringing my total to over $238 with the tax. Obviously was pretty up set but I became more upset when the receptionist tried to justify the price. By saying that I should have read the fine print and so on and so forth.i felt like I had to defend my self for being up set about the price. I will say going forward I will never use kayak for this service nor will use enterprise overseas. I will go directly to the carrier to avoid this type of bait and switch advertising
Cons: It was difficult to find the car at the airport and there wasn't a lot of people to help.
21 May 2017
Pros: Convenience of Tel Aviv office
Cons: I was given a quite dirty and dented car in poor working order and told there was no alternative vehicle available. There was gum on the front seat and their solution when I pointed this out was to provide a piece of computer paper to protect my clothing! I was charged the local tax even though I'm exempt as a tourist and it took substantial time and effort to get the tax reversed at the airport. I paid over $50/day with insurance and there was no apology or compensation for the poor service or beat up car. Don't think I'll ever give Hertz Tel Aviv another chance.
3 Jan 2017
Pros: Everything was smooth, car was good. not much else to add
13 Apr 2017
Cons: We went from 40$ a day to 125$ because of fees
23 Apr 2017
Cons: I paid for hertz car rental online and I red in policy that a basic car insurance was included!!!!. When we arrived in Tel Aviv and I was ready to pick up a car, at the counter I was informed that what I bought online was only a voucher, so I have to pay an extra $240 as basic insurance.
Also after the first trip the battery was dead in the car and we have to call for the service to replace the battery. ....
I tried to contact Hertz company by phone to speak with representative and put my reclamation .. No luck...
Please direct me to contacts that I could speak to official representative!
8 Oct 2017
Very very bad
Pros: I haven't take the car rent. Bcs the office in tel aviv they are very bad and because i am is a arabic they run away from my reservation.
I called the office of hertz in tel aviv one day befor o token the car but they ask me for extra 1000 $ min. .
Then i cancell my reservation .but they reply start to run a way for cancell and until now they and price line om also didn't answer
Very very bad.
They and kayak is a cheeters
Cons: Nothing to like.
17 Nov 2017
Pros: Car dependability and performance.
Cons: Paid $188 in U.S. for 2 week rental in Israel.
Was forced to buy insurance at close to $600 when picking up car in Israel.
Had to upgrade because car shown in ad was not even in Hertz's fleet.
26 Jan 2017
Pros: I was using my world master card and was coverd for the
full injurance coveridge. now I received my bill. and I saw a $25
airport charge and also a $137 for injurance .
I was not informed about this before !
21 Apr 2017
Pros: The car was fine.
Cons: They wound up charging me $950 as opposed to the $350 on line price. When I notified them they had a policy of not charging for sabbath days and holidays when the car wouldn't be used, the said it was true but needed to be negotiated before arriving with Hertz. TOTAL RIP OFF!!! Never use them again.
7 Jul 2017
Don't count to have a car
Cons: They didn't have the car I ordered, they didn't know when they will have a car. I left the airport with a taxi.
Pros: At first it was a small bit of hassle but then it all went smooth sailing and easy. Inc a upgrade
9 Jul 2017
Pros: Nice car and good value
Cons: Had to wait an hour on line to pick up the car since they had only one person behnd the counter for most of the time.
23 Aug 2017
Dacia "automatic"transmission was like riding a bucking bronco
Pros: The manager at Ben Gurion airport for Eldan rentals, the presumed local Alamo affiliate, was very nice.
Cons: I had reserved 2 infant car seats but upon arrival the 2 car seats presented to us were filthy and worse, had no restraining straps.
The manager was nice and apologized and offered us an "upgraded" rental, which turned out to be the Dacia. The transmission on the Dacia was the worst on any car that I've driven. It was rough, sluggish, jerked and at times made us feel as if we were in a rodeo riding a bucking bronco. There is no Park setting on this transmission, only Drive, Neutral and Reverse, so that when parking or waiting at a traffic light on an incline, the parking brake must be utilized. I don't know if the Dacia that we received was a lemon, or whether our experience is characteristic.
14 Sep 2017
Pros: Free upgrade
Cons: Original navigation system in the car had some issues. Also, mirrors wouldn't automatically open after I would start the car. Pls, note that the rate doesn't include the mandatory insurance
1 Feb 2018
Proof of competence when things need to be adjusted
Pros: The car which was a large Fiat was good except that the front fender was loose when the car was given to me. It got looser as the trip went on and I finally called to get a replacement car. Eldan, the agency that represents Alamo, was very good at replacing the car but their main Jerusalem office was all but closed because of the visit by Vice President Pence. Their representative Sarah at headquarters steered us to a smaller office nearby in Givan Shaul, but they didn't have a lot of cars.
We got a large dirty 4 wheel drive Diesel Dacia when we indicated to the manager David that we could drive a manual shift. Adriel, the manager of the downtown branch who was in Givan Shaul because he couldn't get to the office either because of Pence, said that we could return the Dacia to him downtown in two days and get the exact same type of car that we had had before but with an attached fender. We did that and the Eldan team was good to their word.
At all times, everyone on the Eldan team, was courteous and resourceful at getting our problems solved. It's not how you react when situations are simple that tests the mettle of an organization, but how you react when there is a problem. The Eldan team was great. I would use them again.
Cons: Because of all of the confusion, as described in the what went right section at left, I was charged for a fillup of gas. When I got the Dacia in the Givan Shaul office, because of the confusion, I was given the car with a partially filled tank of gas. I returned the car with the same partially filled tank of gas as well. I was charged for the partial fillup.
I will have to call Eldan in Israel to get that charge removed. I do feel that they will do this because of the treatment I have received from them to date.
4 Feb 2018
The price online was completely different
Cons: I got registration online with the price and when we came for pickup, the price was completely different, much much higher
I would never work with this site againe and specialy with alamo cars
Pros: fast and good organsation of the drop off at the Ben Gurion airport, I didn't loose any time before the departure
16 Nov 2016
Cons: I had to wait 30 minutes for a shuttle back to the airport. The shuttle never came. A kind worker felt bad for us and took a minivan and drove us 7 minutes to the terminal.
I was charged double the price I was quoted by Kayak
23 Nov 2017
Pros: Highway fees included.
Cons: Much more expensive insurance conditiones, than announced on internet. No insurance on palestinian autonomy.
29 Aug 2016
Cons: Very low level car even though I paid for a full size car. The worst part was when I gave back the car I had a horrible experience. Terrible customer service
Pros: The rental experience and the car was great. The lady was very nice and the car we originally got was a Volkswagen passat. Since we ordered a premium car, I was dissatisfied with what we got so I asked them to upgrade our car to a Volvo or something slightly nicer. In return, they got us a $50,000 Lexus for no extra charge. Albeit a little dirty, the car was fantastic; leagues better than the Volkswagen. Overall, fantastic.
30 Nov 2016
Cons: Charged me $650 instead of $150
26 Oct 2017
Tel Aviv Rentals
Cons: The counter in the Terminal was Super Crazy busy BUT UNORGANISED AND DIRTY.