Flights to Tel Aviv (TLV)

Pros: WiFi limit to 30 passages is absolutely not good especially for the long international flight

Cons: WiFi for long flight - international

Pros: Excellent service from flight attendants.

Cons: Restroom could be kept cleaner

Pros: Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.

Cons: The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.

Pros: Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.

Cons: Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.

Pros: Everything in regards to Hainan.

Cons: I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.

Pros: Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio.

Cons: Nothing

Pros: Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.

Cons: Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.

Pros: Crew is nice!

Cons: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.

Pros: The crew was very nice and their English was reasonable. They fly the same 787 - 8 planes that they do from LAX so business class is big.

Cons: The boarding process is terrible. It's a cattle call. There's no priority boarding, just everybody lines up and goes. There is however priority bus service out to the jetway.

Pros: i like tv which has many movies

Cons: i dont like because i still not take my baggage

Pros: I appreciated the price, movie selection, and consider the food adequate

Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.

Pros: The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip.

Cons: We had to disboard on the tarmac and be bused to the terminal.

Pros: Crew was polite. Clean cabin.

Cons: Electronic entertainment system appears a bit old. Lacks USB sockets.

Pros: Crew was attentive, plane was clean.

Cons: Food was horrible. They did not dim the lights until 1.5 hours into the flight.

Pros: Everything was top notch,crew were super professionals,food was delicious,look forward to flying with them again!!was one hour early on first leg of journey

Cons: Softer seats

Cons: The economy toilets were in a disgusting state half-way through the flight and a hostess told me not use Business Class toilets even though I was in Premoum Economy. The economy toilet was clearly a health hazard. Also, we were woken up for our 2nd meal 6 hours into the flight , with 8 hours to go

Pros: More leg room for economy class would always be much appreciated.

Cons: I had to cancel my fight because my name did not perfectly match my passport. I got no refund and had to pay for a new flight.

Pros: The direct flight to San Jose The entertainment

Cons: Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.

Pros: Crew members were great!

Cons: Boarding was a bit chaotic, we had to be bused from the terminal to the plane. But overall a good experience.

Pros: The direct flight to San Jose The entertainment

Cons: Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.

Cons: the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response.

Pros: The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip.

Cons: We had to disboard on the tarmac and be bused to the terminal.

Pros: Everything in regards to Hainan.

Cons: I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight.

Pros: Crew of airplane serve with good skills.

Cons: Everything is good except Wuhan Tian He airport the Hai nan airline check in few people need improve the knowledge and also attitute.

Pros: Crew is nice!

Cons: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.

Pros: Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio.

Cons: Nothing

Pros: service minded because I am tall, so gave me a free exit seat without asking.

Cons: the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies....

Pros: to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

Cons: The flight was listed on the boards as leaving almost 2 hours late. We left to determine what was happening because we would miss our connection in Beijing if true. We had to go through security twice to do this. The flight was not changed to the correct time on the board until it was boarding for the scheduled time. Meanwhile we worried we would miss our next flight. HU7606 May 26, 2018. Very stressful.

Pros: Crew is nice!

Cons: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.

Cons: The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound.

Pros: Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made.

Cons: The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile.

Pros: The crew was great. Extremely helpful and we're always on top of things when you needed something. They never said no

Cons: The 40 process began almost 15 minutes earlier than scheduled and it was the traditional cattle call with no priority boarding. Also beware, the international terminal in Chongqing is terrible. There is only one restaurant and just a couple of duty free stores. There is a business Lounge but it's not very good

Pros: Service

Cons: Video feed for Movies went down in my part of the cabin after an hour and could never be fixed.

Pros: Great crew and good service

Cons: Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good