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3 locations in Des Moines
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Reviews
10.0 Wonderful
July 2024
10.0 Wonderful
June 2024
2.0 Poor
Apr 2024
10.0 Wonderful
Jan 2024
2.0 Poor
June 2021
Cons:
Everything can't be rated because I got a phone call from Enterprise telling me that they had overbooked and that I would be on a wait list for a car. That was the last I heard from them.10.0 Wonderful
May 2021
Pros:
Jack at the counter is a wonderful asset to the company. He did a,great job getting us into the vehicle that we wanted.2 locations in Des Moines
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8.0 Very Good
Dec 2023
10.0 Wonderful
Nov 2023
10.0 Wonderful
Oct 2023
6.0 Okay
May 2021
Cons:
The vehicle we had reserved had been "given away". We were given an upgrade; however it was not very comfortable. We had reserved a vehicle we knew we would be comfortable in for the long drive. Vehicle was dirty inside - used our own wipes to sanitize. Windshield wipers did not work properly. Was stressful on day 2 of the drive in the rain.6.0 Okay
Feb 2021
Pros:
The staff was incredibly helpful and friendly, at the airport.Cons:
The person I spoke to on the phone, after my initial flight was canceled, could not have been less helpful, or more condescending.2.0 Poor
Jan 2021
Pros:
NothingCons:
They were not open when I arrived and I had to spend 3x as much getting a car from another companyOne location in Des Moines
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10.0 Wonderful
Oct 2022
2.0 Poor
May 2021
Pros:
Staff was friendly and helpfulCons:
Late fees and charges are outrageous as is charges for gas8.0 Very Good
Mar 2021
Cons:
Car had been smoked in.6.0 Okay
Mar 2021
Cons:
The budget customer service staff needs to work on their customer service experience. Their behavior is what drives this poor review. If you book a car through any of the travel apps they are not inclined to offer you any information Other than what you received while pre-booking.5.6 Fair
Sept 2020
Cons:
I had no washer fluid which made the ride home in the mist quite dangerous.2.0 Poor
Sept 2020
Pros:
Staff at desk was friendly.Cons:
Long lines. Misleading car. Too small. We didn’t fit. Had to cancel our trip.One location in Des Moines
One location in Des Moines
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Reviews
10.0 Wonderful
June 2024
10.0 Wonderful
Mar 2021
Pros:
Staff was very helpful picking up and returning. Very convenient location in the airport and the cars are right outside the door in the baggage claim area6.0 Okay
Aug 2020
Pros:
Nice sized suvCons:
The gas gauge was way off. No horse power.9.6 Wonderful
Jan 2020
Pros:
Staff was super helpful. Class of vehicle rented wasn't available so they provided an upgrade and reduced the price for the trouble. Would highly recommend!10.0 Wonderful
Sept 2019
Pros:
Outstanding service. They were swamped when we got there, but they dealt with the long quickly. They did not have our size of car so they gave us a choice of upgrade that would suit us and gave us free gas to compensate the mileage. And they were very happy to do it. So we are very happy!Cons:
It was as good as it could have been.6.0 Okay
Aug 2019
Pros:
Staff was helpful and gave discount for dirty car.Cons:
Cleaner car.One location in Des Moines
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8.0 Very Good
Oct 2023
10.0 Wonderful
Dec 2020
Cons:
Thanks y’all are great7.2 Good
Sept 2020
Cons:
Way too long of a line to pick up the car4.4 Mediocre
Feb 2020
Cons:
Will never use them again. Insane after-the-fact price hijacking and terrible service. I have been renting cars several times a year for years. I had never used Payless before but needed to book something about a week in advance of the date. It was about $300 to book for 3 days which was already expensive but when I picked up the car they tacked on another full day because they charge by the “24 hours” not by the day, which was already absurd. They would not budge on the cost, which was a surprise upon pickup. When I picked up the car the total came to over $600! For 3 days with a car! They wouldn’t explain the Huge increase except that it was a high demand time and that’s just the cost of the car. Awful experience. Will stick with the better name brands that are fair and honest about pricing.10.0 Wonderful
Oct 2019
Pros:
Easy, friendly, clean, and wanted a car that had a trunk so that my luggage wouldn't be obvious. Got just wanted I wanted/needed, thanks!10.0 Wonderful
Sept 2019
Pros:
Super friendly staffOne location in Des Moines
One location in Des Moines
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Reviews
8.0 Very Good
Oct 2023
8.0 Very Good
Apr 2021
Pros:
The service was good. I really liked the car, clean and nearly new. Good experience and better rates than other rental companies.Cons:
Tried to call the rental location several times and never got someone to answer. Customer service these days is the way to stay ahead of the rest.8.4 Very Good
Aug 2019
Pros:
Very friendly staff and made the experience interesting.Cons:
System issues meant a longer wait time2 locations in Des Moines
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8.0 Very Good
July 2020
Pros:
staff was very friendly. Drop off was confusing as it was no longer Thrifty but Hertz9.6 Wonderful
Mar 2020
Pros:
The entire experience could not have been easier and more convenient.2.8 Poor
Dec 2019
Cons:
My car stopped working. Had to get an uber to get where I needed to go. The lyft they got me didnt even bring me to the right place to pick up my car at first. I had an extremely disappointing experience.One location in Des Moines
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Reviews
2.0 Poor
June 2023
10.0 Wonderful
Feb 2023
4.0 Mediocre
Feb 2023
2.0 Poor
Jan 2023
2.0 Poor
Aug 2022
2.0 Poor
June 2022
One location in Des Moines
One location in Des Moines
One location in Des Moines
Locations in Des Moines
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Car rental companies in Des Moines that rent 12 seater cars include Enterprise Rent-A-Car and Avis.
On average a 12 seater car hire in Des Moines costs $2,910 per week ($416 per day).
On average a 12 seater car hire in Des Moines costs $12,472 per month ($2,910 per week).
Along with a 12 seater car, hire companies in Des Moines offer 7 seater cars, 8 seater cars and 15 seater cars.
Pick-up location | Des Moines |
---|---|
Car types | Van, Minibus |
Hire locations | 17 |
Airport locations | 14 |
Popular agencies | Avis, Enterprise Rent-A-Car |