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One location in East
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Reviews
2.0 Poor
May 2021
Pros:
I can’t rate a company for which I never received a car fromCons:
Everything. Starting with being present to provide the car in which I reserved instead of sending me on a wild goose chase to another company to have it fulfilled.2.0 Poor
Mar 2021
Pros:
They didn’t have an employee at the counter. 50 people didn’t get their cars. Sent to Avis and Budget for cars, or to other vendors. They are involved in a bait and switch.Cons:
Avoid them completely.9.2 Wonderful
Oct 2019
Pros:
Yes very much so!Cons:
Place has seen better days...10.0 Wonderful
Sept 2019
Pros:
Pickup and dropoff were very easyCons:
Communication about the location of pickup desk10.0 Wonderful
Aug 2019
Pros:
Friendly staff, knowledgeableCons:
N/a8.8 Very Good
Aug 2019
Cons:
my rental car was NOT clean. skum on exterior of windows; inside not thoroughly vacuumed. hey RAC agencies ....those scenters you leave in cars don't overcome a lousy cleaning jobOne location in East
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Reviews
10.0 Wonderful
Apr 2024
2.0 Poor
Mar 2024
10.0 Wonderful
Feb 2024
2.0 Poor
Sept 2023
2.0 Poor
Sept 2023
6.0 Okay
Mar 2021
Cons:
Arrival was awful. Huge line and only one desk person. Then we went to get car and that took 25 minutes. Car arrived filthy as car was was not working. Pretty lousy service for a long time Budget person.One location in East
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Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
May 2019
Pros:
The pick up and return was quick and simple and the staff was friendly and helpful. Upon return I pointed out a spot on the rear seat where a prior occupant had dropped chocolate on the seat and they gave me a credit for having to drive a dirty vehicle!Cons:
Absolutely nothing!9.2 Wonderful
Mar 2019
Pros:
The staff was super on-point. The car was new and clean.Cons:
The dropoff process was pretty straightforward, but having never rented a car before, the after-hours dropoff was a little baffling until I called them.9.6 Wonderful
Feb 2019
Pros:
Drop off was super easy and very friendly, even at 5am! I needed an AWD vehicle and received a Suburban, which was much larger than the Standard SUV that I had reserved. This ended up being very appreciated as it handled the heavy snowfall very well. Loved the heated seats, too!Cons:
Pickup was a little slow. It took over 15 minutes before someone helped me.10.0 Wonderful
Dec 2018
Pros:
Easy Drop offCons:
Better communication on drop off procedures and signage and point of drop off. Thanks7.6 Good
Nov 2018
Pros:
Car was nice, clean and comfortable. Service was great and friendly.Cons:
We did not inspect car thoroughly before leaving and damage was found on return.2 locations in East
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Reviews
2.0 Poor
June 2020
Pros:
We rented a convertible for my son's graduation since it was a drive through due to covid. And we're going to cruise around town and just enjoy the day. I rented the convertible weeks before. We get there the day of graduation and the gal proceeds to tell us there are NONE avaliable. I was so upset for him since this end of the school year was such a bummer. It was just a huge let down.2.0 Poor
Feb 2020
Pros:
Rental agent helped me to rent at another company, she was incredibly helpful and accommodatingCons:
Would not rent to me because I only had debit cards, no credit card5.2 Fair
Feb 2020
Pros:
Drop off was fine.Cons:
Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.10.0 Wonderful
July 2019
Pros:
The process was super easy6.0 Okay
July 2019
Cons:
Picking up the vehicle took about 40 minutes which seems a bit too long.4.0 Mediocre
Aug 2018
Pros:
Employees were friendly and courteous.Cons:
At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.One location in East
One location in East
One location in East
One location in East
One location in East
Yes. Based on our information, DOLLAR in Midtown is the cheapest car hire location in Reno. It is located at 2001 East Plumb Lane.
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