Reno car hire

Cons: The staff. The customer service. At pick up, Hertz staff rushed to get the car out of our hands. Didn't provide a receipt or any kind of confirmation detailing our drop off or closing of rental contract. Due to Hertz staff, there were charges I was unaware of on my account. They charged my account $700+

Cons: Customer service fell way short nothing less than awful car was dirty and not washed as well I will check for other options next time.

Cons: I got there and they did not have a rental available for me and closed early. They did not call in advance to tell me and said I would have to request a refund through the third party! I am extremely upset and will not use this company again.

Cons: Did not like that we could not pick up at the airport but had to wait 1hr for Harries bus. After waiting another hour for the Hertz person to show up she turned showed no people skills.

Cons: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.

Cons: Did not have Car on appionted site, sent us to second site also no car, forced to ( upgrade to large PU ) or no vehicle, had a corola reserved , good gas and easy to drive in mountain passes, did not get what was reserved or whated. Very unhappy with it all. John

Cons: Fire the manager at the Harrah's Reno location. He made a point to inform me that he was the manager of the location and he can say and do what he pleases. He denied me the car I had prepaid. He alleges that the car wasn't available; however, he was trying to forcefully have me to upgrade the veh

Cons: We reserved a vehicle for the day and time. There were no vehicles in our size available at the scheduled time of pickup. They had no other cars available either. They had just gotten back their largest car in the fleet but we ended up having to wait 30min for it to be cleaned.

Cons: Two different employees. I will never use hertz harrahs again!!!!!!!!!

Cons: They could have actually honored our agreement and provided me a car. Or not stolen my money.

Cons: Had a little difficulty identifying the Alamo lanes at the rental return because the Alamo sign was small compared to the others. Wasn't exactly clear on where to stop at first.

Cons: None

Cons: I rented a car on priceline under my name with my bosses cc as I have done every year for the last 3 years every August. I come with the actual credit card and a signed document by my boss with a copy of his ID stating I have permission to use the card and pickup the car. When I arrived in Reno to the Alamo counter around 11:30pm the employee at the desk said he must get the manager to allow me to rent the car. The manager at the Reno location, who was rude and impatient from the beginning, would not allow me to take the car despite seeing a history of rentals in the same manner. The rental was prepaid on priceline and thus I did not want to lose the money. He insisted I start a new contract under my name, which I did as I had no choice, after waiting for over an hour and dealing with his unprofessional demeanor. He also insisted on charging me $500 deposit for a Burningman cleaning fee even though I was not bringing the vehicle to Burningman. I finally left around 1am from the rental location. When I returned this new rental 3 days later, before the Burningman event even started, the attendant who checked in my car forgot to return the $500 deposit and I had to waste more time to go inside to the counter to get my deposit back. Furthermore, the attendant who checked my car when I returned it insisted I sign a document that there was damage to the roof rack (which I absolutely did not do/ did not use at all). I am quite short and could no way put anything on top of a SUV. He said it did not matter if I signed the document as I bought full insurance for the car. Nonetheless, signing a document for damage I was NOT responsible for seemed completely ridiculous. There seems to a big scam about making extra $ off of clients during the Burningman season in Reno, Nevada - even on those folks who aren't taking the rented vehicles to the event! The entire experience with Alama was unpleasant. I do not recommend using the Reno, Nevada location.

Cons: I was charged $150 cleaning fee for a car that was immaculately clean

Cons: Everything was good . . . no issues with the vehicle or the customer service

Cons: I can't think of anything negative

Cons: Nada.

Cons: They would not pick up at the airport even though they state free pickup. Enterprise office that handled the booking was close to the airport but we had to walk to a hotel across a dangerous four lane highway (with luggage in tow) to meet up with the pickup driver. We are in our 70's....It was not an easy task.

Cons: They delay soooo much, couldn't get the same rate as they had gave me in kayak reservations

Cons: All ok.

Cons: everything was perfect... nothing to dislike..!

Cons: A little pushy on trying to sell extra insurance. Also they had no maps available.

Cons: The 15 passenger Ford Transit van had plenty of room for people. However, a 10 or 12 passenger van with fewer seats and more storage space for luggage would have been preferred for our trip from the Reno airport to Lake Tahoe. Luggage had to be move around and over seats in order to get people and luggage to fit. This was a slight inconvenience but given the size of my party and amount of luggage, there wasn't too many other others to consider at the price I was given. A 15 passenger van for less than $490 for the week.

Cons: The service at RNO was horrible and rude. The support at the call center as well. After receiving terrible service the car wasn't even ready when they said it would be and I had to wait more. Then, they overcharged me on my return and had to deal with that. I will never rent here again, or let anyone I know rent from Dollar. I hope they treat their employees better than their customers.

Cons: Nothing

Cons: The customer service was so bad the womestuck her hand in my husband's face and then got on her phone and told h to leave

Cons: Up sell to $500

Cons: Thought for the dollars charged the insurance coverage was not good. Seemed very very high. Also car had a previous smoker and you could tell instantaneously. Also beer bottle and stray mitten under passenger seat.

Cons: Price given was deceptive. When we went to pick up the car the sales people convinced us that the insurance we had bought via Kayak was essentially worthless, then they sold us insurance that cost about $25/day, more than the rental itself. A second problem is that only SUV's had IPod ports -- this seems pretty basic in this day and age.

Cons: Non smoking

Cons: Unable to easily cancel car rental appointment. Got a much better deal through Costco. Costco and Alamo were awsome!

Cons: The pickup counter took too long. one person for 10 oeople in line. 3- plus minute wait

Cons: Nothing

Cons: Should have been told that if we didn’t fill up the gas the we would pay 9.99 a gallon in San Jose, that is ridiculous, when in Reno the price per gallon was 3.49 per gallon

Cons: Long lines to pick up car.

Cons: This car drunk of cigarette smoke to the point where I had to open the windows to not feel sick. I thought I must have missed a selection box for smoking or non-smoking, so we didn't return the car and ask for another one at the time of pick up. However, at the time of drop off we spoke to Thrifty about it, since we learned that they have s no-smoking policy in their cars, and they gave us a free day of rental. The moral of the story is that if you are given a car that smells like cigarette smoke, go immediately back to the counter and ask for another car.

Cons: We were transporting bikes and needed a large F-150 truck. Instead, they didn't have one available so we ended up with a small truck that barely fit everything. Our reservation was made 2 months in advance!!!

Cons: Calling the 800 number in a panic about picking up the car late. Communicating the problem and understanding the answer was difficult

Cons: Payless IS NOT "In Terminal" as advertised, rather requires a shuttle to and from the airport. There are many "In Terminal" car providers, to include National, Alamo, Hertz and Avis. Payless is not one of them. They also overcharge your card requiring a customer to prepay for fuel. Never will I use them again.

Cons: I did not like the additional charge that would have been incurred in I didn't clean my rental car. It seems to be that minor dirt still would have gotten me a serious charge in the range of greater than 300 dollars. There was no gauge as to how clean the car had to be. This additional scrutiny is because I went to Burning Man festival. I think it is bias to charge your renters this additional fee if the car is not beyond normal use dirty.

Cons: When I had to call road side assistance several times to setup a tow I really had some bad experiences with their customer service. There was no empathy for my situation and if I didn't call back several times the car would still be in the garage...

Cons: N/a

Cons: As soon as I started the vehicle on the pay less lot the low tire pressure light came on as well as the change oil light. I drove off the lot at the assistance of my dad. I had paid for the rental for a week, dropped it off a day early and it got a low tire while in the lot. I was not refunded a daily rate nor was I refunded the daily insurance rate. I was also told that as soon as you sign the paperwork that you are signing responsibility of the vehicle to maintain like it's your own. She was very rude and then had me fill out an incident report. I never got refunded.

Cons: The first car they gave us had a tire that was bald down to the steel. While they were quick and easy about giving us a second car, this task took valuable time from our brief visit to our dying father.

Cons: Booked online as 'Ford Focus or equivalent'. Told at time of pickup from airport that it's actually for a Ford Fiesta or similar compact car, which is much smaller than a Focus/equiv and was not what I had booked the rental under. Clerk made it right and gave us a free upgrade to that size range of vehicle. When we were presented with vehicle, Hyundai Elantra, front tires were at wear bars. Seeing as it's front wheel drive and we anticipated snow, this would not work. Looked at two other equivalent vehicles, tires also bald, some well beyond wear bars. Inquired about a different vehicle, small Jeep crossover with good tires all around, and employee offered it as free upgrade.

Cons: I wasn't a fan of the car, itself, but that has nothing to do with the Payless service, which is what I value more when renting a car.

Cons: The vehicle smelled like someone made been smoking in it.

Cons: I was charged $10 for 'late return'. I returned the car within 24 hours of renting it (for a one day charge) but I guess since I estimated the return time as earlier I was charged more.

Cons: Somehow Budget always seems to come up with these crazy tax fees and obsurdly overpriced "misc charges". They are not a company with integrity. I will no longer rent from them. And I rent a hell of a lot!

Cons: Everything was great no complaints

Cons: Politeness and honesty of front desk staff (Cole) who added a significant daily upgrade fee and a minimum duration to the contract without notifying us

Cons: My flight got diverted from Reno to Sacramento. I explained this to the Budget representative as I was waiting in baggage claim and she said there was nothing she could do and that it would be over $600 to pick up in Sacramento--more than 3 times the price I had booked online. So I cancelled the reservation and booked from another rental company for the same price I originally got online. Seems like a bad business policy by Budget.

Cons: They had one older gentleman walking to get the vehicles, and there were about 8 parties waiting for cars. Very inefficient.

Cons: The Budget staff behind the counter at the Reno airport where helpful, but I ended up not getting the car I had reserved - a compact because of the limited choices/availability. So then we tried an SUV but found the one we had selected had an open recall so that went back on the shelf. Ultimately I ended up with a slightly discounted Luxury car for my four day trip. When I did finally get the car, it was dirty on the inside and only slightly better on the outside.

Cons: Changed me for an extra full Day for being 59mins late.

Cons: The agent who rented us the vehicle was not knowledgable about the care or what we as a customer needed. She flat out lied to us. The vehicle was horrible smelling; so much so I put my jacket on the back seat and it smelled so bad I had to plastic baggy it to pack in my suitcase and was without a jacket. We drove around in freezing temps with the windows down because it was so bad, for the 3-4 days we had it. I febreezed it and they didn't even help! The entire experience was bad. They refunded part of our $ but doesn't make up for having to go to my own wedding in a smelly dress and jacket. Won't rent from them again. Totally ruined my trip.

Cons: At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.

Cons: Picking up the vehicle took about 40 minutes which seems a bit too long.

Cons: Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.

Cons: Would not rent to me because I only had debit cards, no credit card

Cons: They charged a tax for being out of state and not using the airport. Mostly the airports fault but we booked before the "inplimented date" so we really shouldn't have had to pay it.