Car Hire Reno

Cons: Hertz at the airport said they could not find the reservation, told me to call Hertz and gave me a phone number which did not work on the weekends, so I had to rent with another company. Please refund me my money !

Cons: Had to wait too long on both ends.

Cons: Map for return location was misleading and help phone number was closed. Bill for rental was three times estimate. Had to spend extra time to resolve which forced us to hurry through security.

Cons: I rented a van, when arriving they said there was a "glitch" and they don't have vans, nor could they get one from the Hertz at the airport. Oh, and when I rented the car I wasn't told it was at a location that wasn't at the airport, but an off site location (there is also a Hertz at the airport.)

Cons: Service was horrible. Asked for a walk through of the car, the associate points through the window and says 'its that car and no its fine'. Asked for a different car and he states no other cars available. Car sounded horrible thought it was going to break down, rented the car with no washer fluid in the middle of winter. Called to try and change drop off to another place a mile away and they guy was rude and stated he would charge me $45. At drop off I asked for a receipt, women states all 3 printers are broke, asked for her to email me receipt which she states she will but I of course never receive. HORRIBLE SERVICE!!!

Cons: no shuttle from the airport which is 1/2 mile. Took 1 hr to receive car that was booked a week prior.

Cons: On vacation and decided to rent a car to get around for a couple days. Booked through kayak and walked over a half an hour to the car rental place. They did not have the inventory for us and told us they have been attempting to let kayak know all day. Very disappointing service on part of kayak.

Cons: Why isn't the opening/closing time of an establishment noted in the rental? I had to rent from another office.

Cons: Had a little difficulty identifying the Alamo lanes at the rental return because the Alamo sign was small compared to the others. Wasn't exactly clear on where to stop at first.

Cons: None

Cons: I rented a car on priceline under my name with my bosses cc as I have done every year for the last 3 years every August. I come with the actual credit card and a signed document by my boss with a copy of his ID stating I have permission to use the card and pickup the car. When I arrived in Reno to the Alamo counter around 11:30pm the employee at the desk said he must get the manager to allow me to rent the car. The manager at the Reno location, who was rude and impatient from the beginning, would not allow me to take the car despite seeing a history of rentals in the same manner. The rental was prepaid on priceline and thus I did not want to lose the money. He insisted I start a new contract under my name, which I did as I had no choice, after waiting for over an hour and dealing with his unprofessional demeanor. He also insisted on charging me $500 deposit for a Burningman cleaning fee even though I was not bringing the vehicle to Burningman. I finally left around 1am from the rental location. When I returned this new rental 3 days later, before the Burningman event even started, the attendant who checked in my car forgot to return the $500 deposit and I had to waste more time to go inside to the counter to get my deposit back. Furthermore, the attendant who checked my car when I returned it insisted I sign a document that there was damage to the roof rack (which I absolutely did not do/ did not use at all). I am quite short and could no way put anything on top of a SUV. He said it did not matter if I signed the document as I bought full insurance for the car. Nonetheless, signing a document for damage I was NOT responsible for seemed completely ridiculous. There seems to a big scam about making extra $ off of clients during the Burningman season in Reno, Nevada - even on those folks who aren't taking the rented vehicles to the event! The entire experience with Alama was unpleasant. I do not recommend using the Reno, Nevada location.

Cons: Everything was good . . . no issues with the vehicle or the customer service

Cons: I can't think of anything negative

Cons: Payless IS NOT "In Terminal" as advertised, rather requires a shuttle to and from the airport. There are many "In Terminal" car providers, to include National, Alamo, Hertz and Avis. Payless is not one of them. They also overcharge your card requiring a customer to prepay for fuel. Never will I use them again.

Cons: I did not like the additional charge that would have been incurred in I didn't clean my rental car. It seems to be that minor dirt still would have gotten me a serious charge in the range of greater than 300 dollars. There was no gauge as to how clean the car had to be. This additional scrutiny is because I went to Burning Man festival. I think it is bias to charge your renters this additional fee if the car is not beyond normal use dirty.

Cons: As soon as I started the vehicle on the pay less lot the low tire pressure light came on as well as the change oil light. I drove off the lot at the assistance of my dad. I had paid for the rental for a week, dropped it off a day early and it got a low tire while in the lot. I was not refunded a daily rate nor was I refunded the daily insurance rate. I was also told that as soon as you sign the paperwork that you are signing responsibility of the vehicle to maintain like it's your own. She was very rude and then had me fill out an incident report. I never got refunded.

Cons: The first car they gave us had a tire that was bald down to the steel. While they were quick and easy about giving us a second car, this task took valuable time from our brief visit to our dying father.

Cons: Booked online as 'Ford Focus or equivalent'. Told at time of pickup from airport that it's actually for a Ford Fiesta or similar compact car, which is much smaller than a Focus/equiv and was not what I had booked the rental under. Clerk made it right and gave us a free upgrade to that size range of vehicle. When we were presented with vehicle, Hyundai Elantra, front tires were at wear bars. Seeing as it's front wheel drive and we anticipated snow, this would not work. Looked at two other equivalent vehicles, tires also bald, some well beyond wear bars. Inquired about a different vehicle, small Jeep crossover with good tires all around, and employee offered it as free upgrade.

Cons: I wasn't a fan of the car, itself, but that has nothing to do with the Payless service, which is what I value more when renting a car.

Cons: The vehicle smelled like someone made been smoking in it.

Cons: I booked the car for 11pm pickup but the counter was closed at that time. All other rental agencies were still open. There was a piece of paper with a number to call for after hours, I tried calling this number at least 20 times and nobody answered or called me back. Avoid Payless at all cost.

Cons: The service at RNO was horrible and rude. The support at the call center as well. After receiving terrible service the car wasn't even ready when they said it would be and I had to wait more. Then, they overcharged me on my return and had to deal with that. I will never rent here again, or let anyone I know rent from Dollar. I hope they treat their employees better than their customers.

Cons: Nothing

Cons: The customer service was so bad the womestuck her hand in my husband's face and then got on her phone and told h to leave

Cons: Up sell to $500

Cons: Thought for the dollars charged the insurance coverage was not good. Seemed very very high. Also car had a previous smoker and you could tell instantaneously. Also beer bottle and stray mitten under passenger seat.

Cons: Price given was deceptive. When we went to pick up the car the sales people convinced us that the insurance we had bought via Kayak was essentially worthless, then they sold us insurance that cost about $25/day, more than the rental itself. A second problem is that only SUV's had IPod ports -- this seems pretty basic in this day and age.

Cons: Non smoking

Cons: Unable to easily cancel car rental appointment. Got a much better deal through Costco. Costco and Alamo were awsome!

Cons: Nada.

Cons: They would not pick up at the airport even though they state free pickup. Enterprise office that handled the booking was close to the airport but we had to walk to a hotel across a dangerous four lane highway (with luggage in tow) to meet up with the pickup driver. We are in our 70's....It was not an easy task.

Cons: They delay soooo much, couldn't get the same rate as they had gave me in kayak reservations

Cons: All ok.

Cons: everything was perfect... nothing to dislike..!

Cons: A little pushy on trying to sell extra insurance. Also they had no maps available.

Cons: The 15 passenger Ford Transit van had plenty of room for people. However, a 10 or 12 passenger van with fewer seats and more storage space for luggage would have been preferred for our trip from the Reno airport to Lake Tahoe. Luggage had to be move around and over seats in order to get people and luggage to fit. This was a slight inconvenience but given the size of my party and amount of luggage, there wasn't too many other others to consider at the price I was given. A 15 passenger van for less than $490 for the week.

Cons: No one at the drop off point and we had to go into the terminal to check out. I felt uncomfortable leaving the car because no one checked to see that it was still in good condition.

Cons: I was charged $10 for 'late return'. I returned the car within 24 hours of renting it (for a one day charge) but I guess since I estimated the return time as earlier I was charged more.

Cons: Somehow Budget always seems to come up with these crazy tax fees and obsurdly overpriced "misc charges". They are not a company with integrity. I will no longer rent from them. And I rent a hell of a lot!

Cons: Everything was great no complaints

Cons: Politeness and honesty of front desk staff (Cole) who added a significant daily upgrade fee and a minimum duration to the contract without notifying us

Cons: My flight got diverted from Reno to Sacramento. I explained this to the Budget representative as I was waiting in baggage claim and she said there was nothing she could do and that it would be over $600 to pick up in Sacramento--more than 3 times the price I had booked online. So I cancelled the reservation and booked from another rental company for the same price I originally got online. Seems like a bad business policy by Budget.

Cons: They had one older gentleman walking to get the vehicles, and there were about 8 parties waiting for cars. Very inefficient.

Cons: The Budget staff behind the counter at the Reno airport where helpful, but I ended up not getting the car I had reserved - a compact because of the limited choices/availability. So then we tried an SUV but found the one we had selected had an open recall so that went back on the shelf. Ultimately I ended up with a slightly discounted Luxury car for my four day trip. When I did finally get the car, it was dirty on the inside and only slightly better on the outside.

Cons: Changed me for an extra full Day for being 59mins late.

Cons: The pickup counter took too long. one person for 10 oeople in line. 3- plus minute wait

Cons: Nothing

Cons: This car drunk of cigarette smoke to the point where I had to open the windows to not feel sick. I thought I must have missed a selection box for smoking or non-smoking, so we didn't return the car and ask for another one at the time of pick up. However, at the time of drop off we spoke to Thrifty about it, since we learned that they have s no-smoking policy in their cars, and they gave us a free day of rental. The moral of the story is that if you are given a car that smells like cigarette smoke, go immediately back to the counter and ask for another car.

Cons: We were transporting bikes and needed a large F-150 truck. Instead, they didn't have one available so we ended up with a small truck that barely fit everything. Our reservation was made 2 months in advance!!!

Cons: Calling the 800 number in a panic about picking up the car late. Communicating the problem and understanding the answer was difficult

Cons: Front view looked old and suitcase did not fit well in the back

Cons: Showed up at agreed time. Reserved vehicle not available. Clerk was apathetic - at best. Clerk suggested I wait to see if reserved vehicle shows up. Little to no effort made to secure comparable vehicle or to offer constructive alternatives

Cons: The agent who rented us the vehicle was not knowledgable about the care or what we as a customer needed. She flat out lied to us. The vehicle was horrible smelling; so much so I put my jacket on the back seat and it smelled so bad I had to plastic baggy it to pack in my suitcase and was without a jacket. We drove around in freezing temps with the windows down because it was so bad, for the 3-4 days we had it. I febreezed it and they didn't even help! The entire experience was bad. They refunded part of our $ but doesn't make up for having to go to my own wedding in a smelly dress and jacket. Won't rent from them again. Totally ruined my trip.

Cons: They charged a tax for being out of state and not using the airport. Mostly the airports fault but we booked before the "inplimented date" so we really shouldn't have had to pay it.

Cons: They did not hold my reservation for 24 hours and I was wait listed to get a car. I had to rent from enterprise to guarantee a rental for a wedding weekend last minute

Cons: I was surprised with a $1.25 daily fee and an additional 11.11% tax for picking the car up from a separate location away from the airport.

Cons: It was a hassle to pick up the car outside the Reno airport. Had to spend money on a cab to get the car.