Car Hire Reno

Cons: Did not have Car on appionted site, sent us to second site also no car, forced to ( upgrade to large PU ) or no vehicle, had a corola reserved , good gas and easy to drive in mountain passes, did not get what was reserved or whated. Very unhappy with it all. John

Worst Car Rental EVER.. Thank God for ZAC Station Manager ..

Pros: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.

Cons: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.

Pros: The vehicle was O.K., not what i was expecting.

Cons: Did not like that we could not pick up at the airport but had to wait 1hr for Harries bus. After waiting another hour for the Hertz person to show up she turned showed no people skills.

Store was closed when I arrived shortly after my reservation time.

Cons: The store was closed when I arrived within an hour of my reservation time. There was nothing in my reservation to indicate that the store closed so early (noon on a Saturday!) When I called, customer service was unapologetic and unhelpful. I had to be the one trying to come up with suggestions. I asked to transfer the reservation to another location, and they said they couldn't--that they had to cancel my reservation and I would need to make a new one, and that the alternative location only took a credit card, which I do not have. This is rediculous because I had already paid for my car. I would have missed the event if another company, Thrifty rental cars, didn't come through for me with a car in less than ten minutes. Needless to say, Hertz was the worst customer service experience I've ever had, and I would never consider doing business with them again.

Cons: I got there and they did not have a rental available for me and closed early. They did not call in advance to tell me and said I would have to request a refund through the third party! I am extremely upset and will not use this company again.

A lot to be desired t

Pros: The car was ok.

Cons: Customer service fell way short nothing less than awful car was dirty and not washed as well I will check for other options next time.