Pros:Good car. Easy return.Cons:At pickup, the Hertz computer system was down. They were doing everything by hand. Good people, but it took a very long time to get a car.Reviewed 15 May 2021
review from
10.0
Pros:Staff super friendly got me in and out quickCons:The vehicle was an older high mileage vehicle with a few bumps and bruises on it , but did the job.Reviewed 5 May 2021
review from
8.0
Pros:Easy check in/out process. Employee was very friendly and helpful.Cons:The A/C did not work. The only reason it was bearable was because we went up the mountain and had the windows down with the cool breeze. But it was very hot /sweaty with the windows up and in Reno without the colder air outside.Reviewed 3 May 2021
review from
10.0
Pros:Our rep at the counter was helpful, cheery, and a great experience was had from the start. Loved the proximity to the airport. Pick up and drop off we’re a breeze!Cons:Nothing.Reviewed 27 Apr 2021
review from
10.0
Pros:Easy processCons:NothingReviewed 21 Mar 2021
review from
6.0
Cons:I wasn’t explicitly told I would be paying twice as much since I was a driver under 25. Because of the time of my reservation and when I was made aware of this, I had no other option except to accept the additional charges.Reviewed 4 Jan 2021
review from
8.0
Cons:Open earlier. Process faster.Reviewed 20 Dec 2020
review from
2.0
Pros:No refundsReviewed 13 Dec 2020
review from
10.0
Pros:Car Rental was close to terminal, got a small SUV Nissan Rogue for a super reasonable price.Cons:Wish all car rental experiences could be like this. I've had hidden fees that were more than the car rental cost. This one was the price quoted online.Reviewed 2 Dec 2020
review from
10.0
Pros:The price of the car was low, as the accommodations were what I wanted. Moreover, the drop off/pick up was straightforward.Cons:I think that directions to picking up the car should have been more evident, and larger signs are to be used to identify the spot where the car is parked. Other than that, the whole experience has been wonderful.Reviewed 16 Nov 2020
review from
2.0
Pros:can someone call me to discuss i was treated unfairlyCons:the return was a disaster please call need to solveReviewed 6 Oct 2020