Reviews for Dollar in Reno
- All reviews 100%
9 Aug 2017
they did not give me the car they promised.
Pros: good price
Cons: they could have upgraded me to a better car, but wanted to charge me.
5 Aug 2017
Worst service ever!
Pros: The car we were given was very nice and I enjoyed driving it. Great condition and very clean.
Cons: We took the train to Reno, and had to go to the airport to pick up the vehicle. We prepaid for the vechile, and when we got there the deposit surpassed my credit limit on my card, we tried to use our regular bank card and we were told because we didn't have a flight itinerary we could not. I don't understand the difference between a flight itinerary and a train itinerary. In this day in age I don't understand the difference between a credit card and a bank card either, you should take the one with lots of money on it. I understand policy is policy but read through the entire agreement and was not informed we would have a deposit on the car as large as the 10 day rental. I would have been more prepared. The worst part, was Alma, the woman checking us in. She was so condescending, I have never felt smaller in my life. She offered no solutions or suggestions except to have more money, which was available on the bank card. We ended up having to rent from another company for a day, hassel free with the bank card, drive around strange city to transfer money wait for the transfers to clear drive back to the airport return our expensive temporary rental pick up our paid for rental all while dealing with a person that made me want to puke, cry or punch her in face all at the same time.
3 Aug 2017
Pros: Price was excellent. Return associates were very helpful and friendly.
Cons: Vehicle had prior, noted body damage. Vehicle did not have a full fuel tank when picked up. Vehicle was not equipped with satellite radio. Associate at pick up desk was not friendly, seemed like I was a bother with my questions, was not busy.
31 Jul 2017
Pros: The price was wonderful. The car was new and clean. I have no complaints.