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One location in Old Northwest/West University
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Reviews
4.0 Mediocre
Dec 2020
Pros:
Better mileage than expectedCons:
Pick up: disaster. Despite having RESERVED a mini-van class car, there was none available when I arrived. What's the point of a reservation? Instead they "upgraded" me to a CRV, which has half the storage space. Extremely unhappy because I planned to move across the country in the larger car, not a tiny CRV.6.0 Okay
Dec 2020
Pros:
Everything with the exception of below.Cons:
Only two counters open and had to wait 45 minutes just to get to a counter.2.0 Poor
Sept 2020
Cons:
I tried canceling this booking less than 24 hours after paying, due to the California wildfires. I was told I could cancel since it hadn’t been 24 hours yet, but weeks have gone by and not one worker is willing to help issue a refund...7.2 Good
Sept 2020
Pros:
The staff was friendly and the car was fineCons:
Allow a customer to cancel a reservation that is no longer needed2.0 Poor
July 2020
Cons:
I booked and paid for this car. Had to change my trip due to COVID and could not change or modify do I lisf th Ed money I put down when I cancelled. In what way was this okay. Will NEVER NEVER NEVER book with Thrifty again. Money mongrels.10.0 Wonderful
July 2020
Pros:
friendly staff, easy pick up2 locations in Old Northwest/West University
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Reviews
2.0 Poor
Feb 2024
10.0 Wonderful
Nov 2022
10.0 Wonderful
Oct 2022
2.0 Poor
Oct 2022
2.0 Poor
Oct 2022
10.0 Wonderful
Oct 2022
5 locations in Old Northwest/West University
Filters
Reviews
10.0 Wonderful
June 2021
6.0 Okay
June 2021
Pros:
Car was goodCons:
Need a shuttle to the airport2.0 Poor
May 2021
Pros:
Nothing, I was very upset my reservation was not available, sent to the wrong business, received the wrong car and ended up cancelling my reservation. Very upset about the whole experience.Cons:
Due to the reservation screwups, I think an upgrade and a price match for my original reservation should have been made. But it wasn't, and they tried to give me a smaller size vehicle and my daughter is 5"11.10.0 Wonderful
Feb 2021
Pros:
Staff was very kind, received a free upgrade, car was clean, functioned perfectly, and made the trip enjoyable. Also, I really liked how smooth the pickup and delivery was. No hassles, no hidden fees, no surprises just what I needed.Cons:
I think the price was a bit higher than competitors, but I was willing to pay 50 more for better customer service.10.0 Wonderful
Feb 2021
Pros:
2021 Kia Soul w/ 225 miles. Great car. Also, night manager on Friday night really made me feel at home, even arriving 5 mins to close.Cons:
Getting shuttle to airport after turning car in. Agent said driver left at 1:30pm, not sure why.10.0 Wonderful
Dec 2020
Cons:
Let me start by saying, I got a good price for mu rental. The check in and check out process was quick and simple. One of the vans I got was dirty, hadn't been washed. But I was in a hurry so I didn't mind (this time). Overall it was good service. I will rent with them again.One location in Old Northwest/West University
One location in Old Northwest/West University
Yes. Based on our information, DOLLAR in Midtown is the cheapest car hire location in Reno. It is located at 2001 East Plumb Lane.
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