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One location in South Central
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Reviews
10.0 Wonderful
Feb 2024
10.0 Wonderful
Feb 2024
8.0 Very Good
Jan 2024
6.0 Okay
Nov 2023
10.0 Wonderful
Oct 2023
10.0 Wonderful
Apr 2021
Pros:
Drop off and pick up were easy. Great, clean, new car.Cons:
I found the rental a bit expensive.One location in South Central
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Reviews
2.0 Poor
Jan 2024
10.0 Wonderful
May 2021
Pros:
Good car. Easy return.Cons:
At pickup, the Hertz computer system was down. They were doing everything by hand. Good people, but it took a very long time to get a car.10.0 Wonderful
May 2021
Pros:
Staff super friendly got me in and out quickCons:
The vehicle was an older high mileage vehicle with a few bumps and bruises on it , but did the job.8.0 Very Good
May 2021
Pros:
Easy check in/out process. Employee was very friendly and helpful.Cons:
The A/C did not work. The only reason it was bearable was because we went up the mountain and had the windows down with the cool breeze. But it was very hot /sweaty with the windows up and in Reno without the colder air outside.10.0 Wonderful
Apr 2021
Pros:
Our rep at the counter was helpful, cheery, and a great experience was had from the start. Loved the proximity to the airport. Pick up and drop off we’re a breeze!Cons:
Nothing.10.0 Wonderful
Mar 2021
Pros:
Easy processCons:
NothingOne location in South Central
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4.0 Mediocre
Dec 2020
Pros:
Better mileage than expectedCons:
Pick up: disaster. Despite having RESERVED a mini-van class car, there was none available when I arrived. What's the point of a reservation? Instead they "upgraded" me to a CRV, which has half the storage space. Extremely unhappy because I planned to move across the country in the larger car, not a tiny CRV.6.0 Okay
Dec 2020
Pros:
Everything with the exception of below.Cons:
Only two counters open and had to wait 45 minutes just to get to a counter.2.0 Poor
Sept 2020
Cons:
I tried canceling this booking less than 24 hours after paying, due to the California wildfires. I was told I could cancel since it hadn’t been 24 hours yet, but weeks have gone by and not one worker is willing to help issue a refund...7.2 Good
Sept 2020
Pros:
The staff was friendly and the car was fineCons:
Allow a customer to cancel a reservation that is no longer needed2.0 Poor
July 2020
Cons:
I booked and paid for this car. Had to change my trip due to COVID and could not change or modify do I lisf th Ed money I put down when I cancelled. In what way was this okay. Will NEVER NEVER NEVER book with Thrifty again. Money mongrels.10.0 Wonderful
July 2020
Pros:
friendly staff, easy pick upOne location in South Central
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7.6 Good
Oct 2017
Pros:
Staff was great2.0 Poor
Oct 2017
Cons:
Rental car was filthy inside and out.10.0 Wonderful
Sept 2017
Pros:
Friendly and honest serviceCons:
Weekend hours are short9.2 Wonderful
Aug 2017
Pros:
the employee was super nice and efficient.Cons:
cost could've been lower6.4 Okay
July 2017
Pros:
The car was comfortable and fit our needs.Cons:
It was a hassle to pick up the car outside the Reno airport. Had to spend money on a cab to get the car.6.0 Okay
July 2017
Pros:
The overall rate was good.Cons:
I was surprised with a $1.25 daily fee and an additional 11.11% tax for picking the car up from a separate location away from the airport.One location in South Central
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10.0 Wonderful
Feb 2021
Pros:
Friendly, helpful, convenient staff and location. One of the easiest car rental experiences ever! The Reno Crew is phenomenal:)Cons:
Nothing. It was exceptional10.0 Wonderful
Aug 2023
10.0 Wonderful
May 2023
2 locations in South Central
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Reviews
8.0 Very Good
Apr 2022
One location in South Central
Filters
Reviews
9.6 Wonderful
Oct 2018
Pros:
I was greeted by a very friendly customer service representative who took the time to explain the insurance policies, while also getting me prepped and ready to go for my road trip in no time. I was given a VW Beetle and it was in great shape and drove very smoothly.10.0 Wonderful
Aug 2017
Pros:
I loved the car and renting the actual car was great.Cons:
The cost of the car at checkout was actually TWICE as much as Kayak stated. It went from $250 up to $450 and that's a huge junk that I was not expecting and couldn't afford. Nevertheless I was in a foreign city set to drive to another foreign city so I had I choice. This just makes me very hesitant to rent from a third party in the future. I check very closely to see if the companies provided shuttle service to the airport upon returning the car, Kayak stated it did, yet when I got there tjeu told me to get an Uber. Another unexpected cost & took extra time that I didn't have before catching a flight.8.4 Very Good
July 2017
Cons:
It was too far out-of-the-way from the Reno airport or any downtown facilities. Cost me $20 to get back to The city which basically negated any savings I may have had6.0 Okay
Feb 2017
Pros:
The staff was friendly and helpful and the price of the car rental was 50% of what it would have been if I had rented it at the airport location.Cons:
I didn't like that the only way to get the 5 miles to the Reno rental car location from the airport was to take a taxi which cost $16 each direction. I wish that had been made clear to me when I rented the vehicle. Also, the wash bay was broken so the car exterior was very dirty which was unfortunate but understandable. Otherwise, the staff was friendly and helpful and the vehicle was fine.2.0 Poor
Dec 2016
Cons:
An employee in the Budget/Avis rental office at the Sears at Meadowood Mall in Reno called me less than 2 days before my trip to tell me that my reservation was canceled because they didn't have enough cars. She told me I was the 11th person she was calling and there were more on the list. I had reserved the SUV three weeks in advance at a rate of $391 for five days. I had to scramble last minute to get a new reservation (this was for Christmas weekend), and the best rate I could get (off site from the airport) was $548, an increase of $157. The manager at the off-site Enterprise where I ended up renting said that the Budget/Avis place at the mall canceled people on a regular basis. BUYER BEWARE - don't rent from the Budget/Avis office at Sears at Meadowod Mall in Reno!4.0 Mediocre
Dec 2016
Pros:
Location.Cons:
The attendant down graded my car. She said there would be snow in California and tried to upsell me to an SUV. I told her I didn't need it. She fought with me then down graded me from a full size to a standard because it had front wheel drive. At one point she had the nerve to say, "Have you ever even been here before?" I'm pissed. I will be calling when I return from Brazil. Do I call you or Budget? I forgot to mention the car I was given was garbage. The engine would turn off when I stopped.One location in South Central
One location in South Central
Yes. Based on our information, DOLLAR in Midtown is the cheapest car hire location in Reno. It is located at 2001 East Plumb Lane.
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