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2 locations in Elizabeth Part / Glenrock / Newtown South
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Reviews
4.0 Mediocre
Oct 2022
4.0 Mediocre
Dec 2021
2.0 Poor
Nov 2021
2.0 Poor
May 2021
Pros:
This particular location was overwhelmed and not able to deliver on my prepaid reservation.Cons:
They could have provided the vehicle I reserved and prepaid.10.0 Wonderful
May 2021
Cons:
Nothing. They were great.2.0 Poor
May 2021
Cons:
I booked on line for a 6 PM pickup in Norfolk and paid in advance. Unfortunately for me, the Hertz facility closes at 5 PM so there was no one there, they could not be reached, and there was no car available.5 locations in Elizabeth Part / Glenrock / Newtown South
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Reviews
8.0 Very Good
Feb 2021
Pros:
Mostly painless. Got an upgrade and car was pretty niceCons:
They tried to charge me for the upgrade without me noticing. Also tried to add an extra fee without me noticing. Price for rental cars have gone up and it’s annoying as it is4.4 Mediocre
Oct 2020
Pros:
Branch was so busy. Difficult to pick up cars. Looks like they need more staff.Cons:
Was charged $200 for collision damage I did not opt into because I paid for insurance through my reservation and through my own private insurance. Will never rent from enterprise again. Had a better experience with Budget and Avis.2.0 Poor
June 2020
Pros:
At least they called to say they had no cars. Just as I entered their parking lot.Cons:
Have inventory online reflect reality. They were no cars as promised.2.0 Poor
June 2020
Cons:
Wasn’t able to rent the car because they didn’t have any available.9.6 Wonderful
Nov 2019
Pros:
Staff was very friendly, informative, and accommodating. Would recommend in the future.4.0 Mediocre
Aug 2019
Pros:
There should be more staff on hand to assist customers. Those that were there appeared to be trying help the increasing line of people. The representative who helped me appeared to be trying to do his best under difficult circumstances.Cons:
I did not get the car I booked and the one I got had not been washed. After going through the car wash I could see quite a few dings. The inside has an odor and there is/was sand or dirt on the carpet and paperwork from previous customers. It is also out of windshield wiper fluid.One location in Elizabeth Part / Glenrock / Newtown South
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Reviews
1.9 Poor
June 2021
3.9 Poor
June 2021
2.0 Poor
Sept 2020
Pros:
Location was closed, had to pay for a cab to and from off airport location to find this out.Cons:
Don't rent vehicles from locations that have been closed for months2.0 Poor
Sept 2020
Pros:
nothingCons:
there is no payless at the norfolk airport. they are shut down2.0 Poor
Aug 2020
Pros:
NothingCons:
I made a reservation, and when I went to pu the car it was not available. Whats the point of making a reservation if your not gonna uphold it.2.0 Poor
July 2020
Pros:
Nothing this place is a joke do not rent a car from anyone other than hertz or enterprise. These people will run you through the ringerCons:
Everything, no counter in the airport, finally get to the offsite rental place and it’s closed..... every single other car rental place was open except these jokers. Kayaks office is closed they were no help. Payless says I need to call kayak, kayak says I need to call Payless. After the run around for 5 hours on the phone I went and rented a car from enterprise for cheaper and much better customer service. Stay away from kayak and Payless car rental.One location in Elizabeth Part / Glenrock / Newtown South
One location in Elizabeth Part / Glenrock / Newtown South
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