Recent reviews
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- Negative
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 08:00 - 23:30 |
Sunday | 08:00 - 23:30 |
Pros: great people at enterprise
Cons: had to drive a beastly ford expedition
Cons: Cost
Pros: Tolle Leute im Unternehmen
Cons: musste ein fürchterlich Ford Expedition
Cons: Kosten
Monday | 08:00 - 18:00 |
Tuesday | 08:00 - 18:00 |
Wednesday | 08:00 - 18:00 |
Thursday | 08:00 - 18:00 |
Friday | 08:00 - 18:00 |
Saturday | 08:00 - 18:00 |
Sunday | 08:00 - 18:00 |
Pros: Staff was great, efficient. Car was a good ride.
Cons: Someone had smoked in the vehicle and it smelled of deodorized stale cigarette smoke.
Pros: Everything!
Cons: Nothing!
4 Runner Rental
Pros: Clean vehicle, easy pickup
Hertz provided voucher for fuel not being full
Cons: Fuel was not completely full.
Did not have intermediate SUV available, and suffered low mpg with larger SUV.
No in-garage drop off service at PHF
Great car
Pros: Car was clean and comfortable.
Altima
Pros: Car was compact and clean. Both check-in and check-out was quick and efficient. The employees were polite, friendly, and helpful.
Cons: Although the car was clean, it had a musty smell.
Appreciated the wait
Pros: Representative stayed past closing to accommodate late flight arrival. Very much appreciated.
Pros: The affordable price. The car was great on gas and easy to drive.
Great car for a long ride
Pros: Car had xm radio and connected to my phone. Very confortable.
Very smooth return.
Pros: Close to door in lobby.
They ripped me off
Cons: Terrible customer service! Very disappointing.
Pros: Alles!
Cons: Nichts!
4 Runner-Verleih
Pros: Sauberes Fahrzeug, einfache Abholung
von Hertz Gutschein für nicht voll verbrauchtem Kraftstoff
Cons: Der Kraftstoff war nicht vollständig voll.
Es gab kein SUV für den Mittelstand, und es gab einen niedrigen Ampg mit einem größeren SUV.
Kein Garagenabstellservice am PHF
Pros: Staff was great, efficient. Car was a good ride.
Cons: Someone had smoked in the vehicle and it smelled of deodorized stale cigarette smoke.
Pros: Everything!
Cons: Nothing!
Great car
Pros: Car was clean and comfortable.
Altima
Pros: Car was compact and clean. Both check-in and check-out was quick and efficient. The employees were polite, friendly, and helpful.
Cons: Although the car was clean, it had a musty smell.
Appreciated the wait
Pros: Representative stayed past closing to accommodate late flight arrival. Very much appreciated.
Pros: The affordable price. The car was great on gas and easy to drive.
Great car for a long ride
Pros: Car had xm radio and connected to my phone. Very confortable.
Very smooth return.
Pros: Close to door in lobby.
Pros: Alles!
Cons: Nichts!
4 Runner Rental
Pros: Clean vehicle, easy pickup
Hertz provided voucher for fuel not being full
Cons: Fuel was not completely full.
Did not have intermediate SUV available, and suffered low mpg with larger SUV.
No in-garage drop off service at PHF
4 Runner-Verleih
Pros: Sauberes Fahrzeug, einfache Abholung
von Hertz Gutschein für nicht voll verbrauchtem Kraftstoff
Cons: Der Kraftstoff war nicht vollständig voll.
Es gab kein SUV für den Mittelstand, und es gab einen niedrigen Ampg mit einem größeren SUV.
Kein Garagenabstellservice am PHF
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 08:00 - 23:30 |
Sunday | 08:00 - 23:30 |
Pros: Staff was nice
Cons: They didn’t have convertible that I booked. I had planned it use as a photo prop with several different parties and had change everything. Not sure who’s at fault but taking 3 hours on a Saturday to go get the car only to find out less than 4 hours prior to the plans that it was not there!
Pros: Das Personal war nett
Cons: Sie hatten kein Convertible, das ich gebucht hatte. Ich hatte geplant, es als Fotoprop mit mehreren verschiedenen Partys zu verwenden und hatte alles geändert. Nicht sicher, wer schuld ist, aber 3 Stunden am Samstag, um das Auto zu fahren, nur um weniger als 4 Stunden vor den Plänen herauszufinden, dass es nicht da war!
Pros: Staff was nice
Cons: They didn’t have convertible that I booked. I had planned it use as a photo prop with several different parties and had change everything. Not sure who’s at fault but taking 3 hours on a Saturday to go get the car only to find out less than 4 hours prior to the plans that it was not there!
Pros: Das Personal war nett
Cons: Sie hatten kein Convertible, das ich gebucht hatte. Ich hatte geplant, es als Fotoprop mit mehreren verschiedenen Partys zu verwenden und hatte alles geändert. Nicht sicher, wer schuld ist, aber 3 Stunden am Samstag, um das Auto zu fahren, nur um weniger als 4 Stunden vor den Plänen herauszufinden, dass es nicht da war!
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 08:00 - 23:30 |
Sunday | 08:00 - 23:59 |
Pros: I actually flew to norfolk. Made the reservation for the wrong place. They helped me switch it without any trouble
Pros: The staff at Ronald Reagan Airport was extremely helpful, and Ms. Benita's customer service skills are excellent.
Cons: The car we reserved and expected to drive in Newport News was unavailable and we had to drive to DC to get one that would work for us, which was very frustrating and time consuming.
Cons: I had reserved a small or compact car (I hate driving large vehicles on unfamiliar roads). They offered me an F150 (large pickup) or a van! They were good enough to at least get me a large SUV, which was less of a pain but far from what I had reserved.
Pros: Car was good. No hassle picking up
Cons: Return. There were three staff members visible around the counter all of whom were talking to someone on cellphones. I had to wait 15 minutes before one young lady was kind enough to talk to me
Non cancel cancel
Cons: Hotwire said i can cancel any time. When i tried to cancel online an hour before pickup time, it says cancel window has expired.
I did not call them because i am hard of hearing and i have better things to do
Pros: Quick drop off process
Pros: Location
Cons: NA
Tire pressure
Cons: Low tire pressure alarm sounded on the second day of our rental. I checked the air pressure in all four tires - over 50 psi in three tires and less than 25 in the fourth. Obviously, this is a safety issue that could have resulted in a blow out.
Avis' staff should perform simple checks like this (also oil and other fluids) as a part of their prep.
Pros: Das Personal am Ronald Reagan Airport war äußerst hilfreich, und die Kundendienstfähigkeiten von Frau Benita sind hervorragend.
Cons: Das Auto, das wir in Newport News reserviert und erwartet hatten, war nicht verfügbar und wir mussten nach DC fahren, um ein Auto zu bekommen, das für uns funktionieren würde, was sehr frustrierend und zeitaufwändig war.
Cons: Ich hatte ein kleines oder kompaktes Auto reserviert (ich hasse es, große Fahrzeuge auf unbekannten Straßen zu fahren). Sie boten mir einen F150 (große Abholung) oder einen Van an! Sie waren gut genug, um mir wenigstens einen großen SUV zu holen, was weniger Schmerz war, aber weit entfernt von dem, was ich reserviert hatte.
Pros: Das Auto war gut. Kein mühsames aufnehmen
Cons: Zurück. Um die Theke herum waren drei Mitarbeiter zu sehen, die alle mit jemandem auf dem Handy sprachen. Ich musste 15 Minuten warten, bis eine junge Frau nett genug war, mit mir zu sprechen
Nicht abbrechen
Cons: Hotwire sagte, ich kann jederzeit kündigen. Als ich versuchte, eine Stunde vor der Abholung online zu stornieren, heißt es, dass das Fenster "Abbrechen" abgelaufen ist.
Ich habe sie nicht angerufen, weil ich schwer zu hören bin und ich bessere Dinge zu tun habe
Pros: I actually flew to norfolk. Made the reservation for the wrong place. They helped me switch it without any trouble
Pros: Quick drop off process
Tire pressure
Cons: Low tire pressure alarm sounded on the second day of our rental. I checked the air pressure in all four tires - over 50 psi in three tires and less than 25 in the fourth. Obviously, this is a safety issue that could have resulted in a blow out.
Avis' staff should perform simple checks like this (also oil and other fluids) as a part of their prep.
Pros: The staff at Ronald Reagan Airport was extremely helpful, and Ms. Benita's customer service skills are excellent.
Cons: The car we reserved and expected to drive in Newport News was unavailable and we had to drive to DC to get one that would work for us, which was very frustrating and time consuming.
Cons: I had reserved a small or compact car (I hate driving large vehicles on unfamiliar roads). They offered me an F150 (large pickup) or a van! They were good enough to at least get me a large SUV, which was less of a pain but far from what I had reserved.
Pros: Car was good. No hassle picking up
Cons: Return. There were three staff members visible around the counter all of whom were talking to someone on cellphones. I had to wait 15 minutes before one young lady was kind enough to talk to me
Non cancel cancel
Cons: Hotwire said i can cancel any time. When i tried to cancel online an hour before pickup time, it says cancel window has expired.
I did not call them because i am hard of hearing and i have better things to do
Pros: Das Personal am Ronald Reagan Airport war äußerst hilfreich, und die Kundendienstfähigkeiten von Frau Benita sind hervorragend.
Cons: Das Auto, das wir in Newport News reserviert und erwartet hatten, war nicht verfügbar und wir mussten nach DC fahren, um ein Auto zu bekommen, das für uns funktionieren würde, was sehr frustrierend und zeitaufwändig war.
Cons: Ich hatte ein kleines oder kompaktes Auto reserviert (ich hasse es, große Fahrzeuge auf unbekannten Straßen zu fahren). Sie boten mir einen F150 (große Abholung) oder einen Van an! Sie waren gut genug, um mir wenigstens einen großen SUV zu holen, was weniger Schmerz war, aber weit entfernt von dem, was ich reserviert hatte.
Pros: Das Auto war gut. Kein mühsames aufnehmen
Cons: Zurück. Um die Theke herum waren drei Mitarbeiter zu sehen, die alle mit jemandem auf dem Handy sprachen. Ich musste 15 Minuten warten, bis eine junge Frau nett genug war, mit mir zu sprechen
Nicht abbrechen
Cons: Hotwire sagte, ich kann jederzeit kündigen. Als ich versuchte, eine Stunde vor der Abholung online zu stornieren, heißt es, dass das Fenster "Abbrechen" abgelaufen ist.
Ich habe sie nicht angerufen, weil ich schwer zu hören bin und ich bessere Dinge zu tun habe
Monday | 07:00 - 23:59 |
Tuesday | 07:00 - 23:59 |
Wednesday | 07:00 - 23:59 |
Thursday | 07:00 - 23:59 |
Friday | 07:00 - 23:59 |
Saturday | 08:00 - 23:30 |
Sunday | 08:00 - 23:59 |
Pros: All good..Easy airport..
Cons: Directions didn’t really make it clear that the check in was in the airport..Had to call and get help finding where to pick up..
Pros: The drop off was very easy and convenient. The staff member came right to my door.
Cons: I reserved a compact car but the company only had large suv available. This was not reflected on the website.
Pros: Yes
Pros: Made us wait to exactly 6 to pick up the car
Cons: I had to put a quart of oil in the car and the service light came on while on the trip
Pros: The Budget rental itself was fine.
Cons: Misleading sign-up. Said I would not have to pay until at the rental car counter. But charged $12 immediately for Allianz, although it said $9. Thought it was for accident protection but it was for cancelation insurance or something. Will never use Kayak again for rental cars.
Cons: The original pricyfor rental of a small suv for 3 days was $126.00, with bumper to bumper coverage was an $35 a day ( full comprehensive was $72 a day), oh and would you like road side assistance coverage ($10 per day) ripped off $273 for 3 days!
Pros: The gentleman that assisted me with exchanging a vehicle I was given was very kind and helpful.
Cons: When I picked up the initial rental it had a flat tire, after I put air in the tire the flat tire indicator did not go off so I went back to exchange it for another vehicle. It would be more helpful if the vehicles are inspected prior to being issued to potential renters.
Cons: Needed to extend my contract. Was easier to return the car, and rent another from a competitor.
Pros: Staff were very friendly and helpful.
Cons: Car had been smoked in previously and still had a faint smoke smell
A horrible experience
Pros: The car was great and super clean
Cons: They charged me 196 for just a couple of hours and when I discussed that issue with them, they changed the amount for 137 dollars even my estimate price was 76 dollars!!
Surprised
Cons: I had a very long wait in line (there were only two people ahead of me). The man who processed my pickup was extremely unfriendly. He offered me additional insurance and waivers. When I politely declined, he treated me as if I was ignorant while using scare tactics to get me to buy them (I'd already verified my coverage with my insurance and said as much). He then handed me my paperwork and asked me to initial in 4 different places. Apparently he assumed I wasn't going to read the paperwork - he'd overcharged me by $11. When I asked why their was a difference between my quote amount via Expedia and his amount he said he didn't know and didn't offer to look at the bill. When I continued to read he acted irritated and took the paper. He looked over it and then changed something on the computer. He said he'd put me in a different car (he didn't because he'd already gotten the keys and didn't swap the keys). He offered no other explanantion and asked me to sign again. There was no thank you or have a nice day.
Pros: Car was roomy, great on gas
Cons: No help finding car in parking garage. Person at counter was helpful on my reservation but couldn't find the car and wasted time walking around. Once I got to car had to google how to start it. Was push start I had no idea I had to have my foot on break to start it until I googled it
Pros: All good..Easy airport..
Cons: Directions didn’t really make it clear that the check in was in the airport..Had to call and get help finding where to pick up..
Pros: Yes
Pros: Car was roomy, great on gas
Cons: No help finding car in parking garage. Person at counter was helpful on my reservation but couldn't find the car and wasted time walking around. Once I got to car had to google how to start it. Was push start I had no idea I had to have my foot on break to start it until I googled it
Pros: The drop off was very easy and convenient. The staff member came right to my door.
Cons: I reserved a compact car but the company only had large suv available. This was not reflected on the website.
Pros: Made us wait to exactly 6 to pick up the car
Cons: I had to put a quart of oil in the car and the service light came on while on the trip
Pros: Staff were very friendly and helpful.
Cons: Car had been smoked in previously and still had a faint smoke smell
Pros: The Budget rental itself was fine.
Cons: Misleading sign-up. Said I would not have to pay until at the rental car counter. But charged $12 immediately for Allianz, although it said $9. Thought it was for accident protection but it was for cancelation insurance or something. Will never use Kayak again for rental cars.
Cons: The original pricyfor rental of a small suv for 3 days was $126.00, with bumper to bumper coverage was an $35 a day ( full comprehensive was $72 a day), oh and would you like road side assistance coverage ($10 per day) ripped off $273 for 3 days!
Pros: The gentleman that assisted me with exchanging a vehicle I was given was very kind and helpful.
Cons: When I picked up the initial rental it had a flat tire, after I put air in the tire the flat tire indicator did not go off so I went back to exchange it for another vehicle. It would be more helpful if the vehicles are inspected prior to being issued to potential renters.
Cons: Needed to extend my contract. Was easier to return the car, and rent another from a competitor.
A horrible experience
Pros: The car was great and super clean
Cons: They charged me 196 for just a couple of hours and when I discussed that issue with them, they changed the amount for 137 dollars even my estimate price was 76 dollars!!
Surprised
Cons: I had a very long wait in line (there were only two people ahead of me). The man who processed my pickup was extremely unfriendly. He offered me additional insurance and waivers. When I politely declined, he treated me as if I was ignorant while using scare tactics to get me to buy them (I'd already verified my coverage with my insurance and said as much). He then handed me my paperwork and asked me to initial in 4 different places. Apparently he assumed I wasn't going to read the paperwork - he'd overcharged me by $11. When I asked why their was a difference between my quote amount via Expedia and his amount he said he didn't know and didn't offer to look at the bill. When I continued to read he acted irritated and took the paper. He looked over it and then changed something on the computer. He said he'd put me in a different car (he didn't because he'd already gotten the keys and didn't swap the keys). He offered no other explanantion and asked me to sign again. There was no thank you or have a nice day.
Monday | 00:01 - 23:59 |
Tuesday | 00:01 - 23:59 |
Wednesday | 00:01 - 23:59 |
Thursday | 00:01 - 23:59 |
Friday | 00:01 - 23:59 |
Saturday | 00:01 - 23:59 |
Sunday |
Car hire companies that offer shuttle or pick-up services from Newport News Intl Airport to off-airport locations include Avis, Budget, Enterprise, Hertz, and National.