Book Payless hire cars in Norfolk

Norfolk, VA, United States
28 Jan — 4 Feb
Same drop-off
Norfolk, VA, United States
Fri 28/1
Noon
Fri 4/2
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Norfolk

Overall rating5.6 OkayBased on 89 reviews
Cleanliness
6.0
Comfort
6.1
Overall
5.4
Pick-up/Drop-off
5.1
Value for money
5.9

Recent reviews

Traveller rating
17
8
8
27
0
Find reviews that mention:
10.0
Pros:In Norfolk, Payless picks up the customer at the airport then drives about 3 minutes to the Payless location where the rental contract is signed and the vehicle is received. When the vehicle is returned to Payless, they shuttle the customer to the airport and drop off, curb-side, at departures. I love that I don't have to navigate through airport traffic or have to haul my luggage through the parking lot(s). The vehicle they issued was clean, a newer model, and in great condition. The whole experience was really easy, and they were so nice.Cons:They have demonstrated excellent customer service and prices (I've rented with them 3 times in 2 years), but the curb-appeal of the business and the lobby first made me wonder if the place was a here-and-gone business. I tend to develop a level of trust toward a business based on the upkeep of a place.Reviewed 7 Oct. 2018
review fromkayak
2.0
Pros:once I got to the office fast check inCons:I could not call the location. I tried several times and it always went to a national call center and they wouldn't transfer me to the desk at the location. There is no telling how long it will take to get the shuttle to and from the airport. this location apparently lost internet connection and no one emailed or called me to alert me of this problem. Also this "airport" location, It's not an airport location it's a mile away, does not accept after/before hours drop offs. so if this location happened to be open you as the customer can't leave until after 8 AM. there are 6 Am flights all the time. They don't tell you that Avis is their partner company and that you can drop off at the airport with them unless they have a problem. Also the car smelled like cigarettes and there was clothes from the previous renter still in the car, and the car windows were dirty. In addition, there was a sound that I didn't notice until I drove off that was coming from one of the wheels. I checked but nothing was there but it was a worrying the whole time i was driving the car. This tells me these cars aren't always inspected or cleaned before they send them back out. I think that it's unsafe.Reviewed 30 Dec. 2019
review fromkayak
2.0
Pros:Payless was an absolute failure. After confirming the reservation hours before arriving early, we were met with a sign on the door indicating that the computers were down and we could complete the Reservation pickup at the local Avis location. At the Avis we were instructed that they were simply honoring the Payless reservation pricing and we would have to negotiate the reservation refund with Payless. Additionally we watched the same scenario unfold with others in the Avis line along side us trying to complete their Payless reservation. After the reservation debacle Payless was unreachable for a refund. Additional we were unable to reach anyone through the third party website. All this was 4 days ago and we are still trying to get a refund of hundreds of dollars for a car rental reservation we never received. It is fraudulent experiences such as this that deter consumer trust in the online reservation process. We will think twice before using such services in the future.Cons:Every aspect of this transaction could have been better from transparency of technical difficulties during the early reservation confirmation the day of ...to the current impregnable wall of communication and cooperation presented in an unjust attempt at withholding what should have been an instant and uncontested refund.Reviewed 21 Jun. 2020
review fromkayak
4.4
Dishonest. Would Rate Zero Stars if Possible.Cons:The reservation was for 4pm. We arrived at 3pm. It took a while to write the contract and we did not leave the rental car counter until closer to 4pm. I asked to be able to return the car at the original time of 4pm and was told no problem. The agent even wrote it on the contact holder. However, when we returned the car closer to 4pm, they refused to honor the 4pm return time, causing me to incur not only an extra day of rental but also the insurance, increasing the cost by $75. I will not use Payless again, more because of their dishonesty rather than the extra incurred expense.Reviewed 23 Oct. 2017
review fromkayak
6.8
Pros:I like the price, I like the car, it was very comfortable. When I returned the car the staff was very helpful and patient.Cons:I didn't like when I picked up the car initially. The clerk was not personable. she just told me to initial certain places without explaining what I was initialling , it added extra fees to the bill I had already reserved it online and declined the things she had me initialling. I was charged two holding fees of $ 200 totaling $400 which caused a return check and a fee charged to my account of $29. I was very disappointed with the service when I pick the car up the staff was not concerned when I called her back to let her know what had happened. Had an OH WELL, attitude.Reviewed 17 Oct. 2016
review fromkayak
2.0
Cons:Rental car company has no way of picking up a vehicle after 7pm, there is no van to the office and if you could get to the office it’s closed. Why they offer the ability to rent a vehicle after 7pm makes no sense. I would not rent from them again and would not recommend the company to others.Reviewed 12 Sep. 2019
review fromkayak
2.0
No helpCons:When I walked in to pick up my reservation I was told I couldn't get the car and there was no reason givin. I continuesly asked but they would run around the question. I left and took my business to enterprise where it was a warmer welcome and I was helped.Reviewed 24 May 2017
review fromkayak
10.0
Pros:less expensive for a car just as good as any. Great customer care.Reviewed 22 Nov. 2016
review fromkayak
8.0
Pros:PriceCons:Exterior of car was not cleanReviewed 21 Jun. 2016
review fromkayak
10.0
Easy in and out.Pros:Customer service was great both picking up and dropping off the rental. The vehicle was clean and met the criteria I requested at an amazing price.Reviewed 8 Sep. 2018
review fromkayak
10.0
Pros:It was greatReviewed 18 Oct. 2019
review fromkayak
9.2
Cons:A little better explanation on pick up. Would rather not go directly to the airport since I rented locally and have a car to parkReviewed 25 Sep. 2019
review fromkayak

Where can I find Payless hire cars in Norfolk?

3444 North Military Highway, Payless car hires

Address

3444 North Military Highway

Hours

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday08:00 - 12:30
Sunday09:00 - 18:00

Phone

+1 757 855 0977

Good to know

Most popular location

3444 North Military Highway

Most popular car type

Intermediate

Top tips for hiring a car from Payless in Norfolk

  • Intermediate car hires from Payless in Norfolk are around 15% cheaper than other car types, on average

FAQs about hiring a car from Payless in Norfolk