6.0
One of the attendants at the enterprise office in Cincinnati turned me away saying he wouldn’t honor my reservation bc it was same day and an online reservation in addition inconvenient bc it’s one way. I was stranded. I’d taken an uber from the airport and it was close to end of day. Another attendant then helped me out and went out of his way to be supportive and got me a car. The first guy was a jerk just for the sake of it. No customer service capacity.Reviewed 27 Aug 2026
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2.0
This was so horrible. I was never informed by Kayak that there was a $400 credit card security deposit. I wasn't able to rent the car because I wanted to use a debit card and they needed specific documentation to verify an address. However, my driver's license had a different address since I had moved recently so I wasn't able to rent the car. I would've been more prepared had I known about all this beforehand which Kayak nor Enterprise told me about. I should've booked a ZipCar or done an Uber Rental. Would not recommend Enterprise at all.Reviewed 26 Aug 2026
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6.0
I did not get the economy car I reserved. Instead, I was given a bigger vehicle that was unsuitable for England's narrow roads. The gas tank was almost empty when I picked up the vehicle. I brought it back with the tank half full but was not reimbursed. Enterprise refused to pick me up at my hotel so I could pick up the car. I had to hire a taxi to bring me to Enterprise.Reviewed 26 Aug 2026
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2.0
I rented a car that had some damage which was noted on the rental agreement. After I returned the car Enterprise opened a claim for the damage even after I reputed the damage was caused by me.Reviewed 26 Aug 2026
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10.0
Car was great, I interacted with both workers and they were both fantastic - very nice and helpful. Great experience overall.Reviewed 25 Aug 2026
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10.0
Great!Reviewed 25 Aug 2026
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2.0
Scheduled pick up time was 9 AM, didn’t leave the lot until 10 AM, when I arrived at the front counter, no one was there for 30 minutes, to the point where another customer had to go past the front desk, walk to the back office area to find a staff member for assistance.Reviewed 25 Aug 2026
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10.0
Good servivesReviewed 24 Aug 2026
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2.0
I was charged for insurance I didn’t use because I canceled my reservationReviewed 24 Aug 2026
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4.0
I did NOT get the vehicle I made a reservation for. I was very frustrated and the associate who assisted me, was rude like and she was a manager. So, this trip was not good for me.Reviewed 24 Aug 2026
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2.0
They give me a Mini-van not a awd 7passager suv…. The van was dirt, wet smell bad and have trouble to change or maje it clean at laval/st-martinReviewed 23 Aug 2026
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10.0
People were nice and friendly.Reviewed 23 Aug 2026
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