Recent reviews
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- Negative
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9.6
Pros: Everyone I interacted with was kind and helpful
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10.0
Pros: The free of charge upgrade
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9.6
Cons: The only problem I had was it was difficult to know where to return the vehicle as national was doing all the check-in’s for enterprise and that made it a little weird to get back to the location. It would’ve been helpful if they would’ve given a little more information on that.
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10.0
Pros: Quick in and out. no fuss. no excess upsell pressure.
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10.0
Pros: Staff was engaging, informative, and helpful...particularly Megan (relatively new employee).
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10.0
Great Company - Always Go the Extra Mile
Pros: When we couldn't get all of the baby paraphernalia - and us - into a full-size that we had rented, they worked out an upgrade to an SUV for us. And at 9:30 PM in the evening, with a crying baby, and faced with an hour drive, we can't tell you how nice that was for us.
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6.0
Cons: The care was terrible. the shifter was a dial and I had constant issues
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10.0
Great Customer Service
Pros: Enterprise was awesome. They were professional, courteous, and efficient.
Cons: XM radio should be included in the rental price.
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2.0
Beware that they can cancel on you
Cons: I purchased on their site with no trouble. On the day of the reservation I was denied at the counter because I wanted to purchase the rental with the same debit card that I used for the transaction on their site. I was left in a foreign city with no transportation and spent several hundred dollars extra in order to get to my meeting(late).
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9.6
Ran out of cars BUT really nice about it
Pros: While I did have to wait despite having a reservation for a car, the woman helping us was very friendly, willing to have the shuttle take us to get some food, and overall very nice about it
Cons: Despite having a reservation, myself and 4 other guests did not have cars available and had to wait 20-30 minutes.
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8.4
Pros: Got an upgrade due to shortage of available vehicles.
Cons: Vehicle was dirty and windshield wipers needed to be replaced.
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7.6
Pros: They were very quick to get us taken care of. The drop off went well. Loved that the shuttle was right there and ready to drop us off at the airport. Great service
Cons: I didn't like that the price I was given was not the same at the drop off. I had to tell the young lady over and over that they put a $100 deposit on my bill since I chose not to get the insurance. They also were charing me for being late. I actually called the Windsor Lock place and we agreed on 11:00 and the young man told me even 12 noon would be ok. Some how the young lady thought it was supposed to be 8:00 which would be crazy since my flight didn't leave until 2:30pm. She took care of all of it and I was satisfied. But this should not happen.
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9.6
Pros: Everyone I interacted with was kind and helpful
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10.0
Pros: The free of charge upgrade
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9.6
Cons: The only problem I had was it was difficult to know where to return the vehicle as national was doing all the check-in’s for enterprise and that made it a little weird to get back to the location. It would’ve been helpful if they would’ve given a little more information on that.
review from
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10.0
Pros: Quick in and out. no fuss. no excess upsell pressure.
review from
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10.0
Pros: Staff was engaging, informative, and helpful...particularly Megan (relatively new employee).
review from
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10.0
Great Company - Always Go the Extra Mile
Pros: When we couldn't get all of the baby paraphernalia - and us - into a full-size that we had rented, they worked out an upgrade to an SUV for us. And at 9:30 PM in the evening, with a crying baby, and faced with an hour drive, we can't tell you how nice that was for us.
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10.0
Great Customer Service
Pros: Enterprise was awesome. They were professional, courteous, and efficient.
Cons: XM radio should be included in the rental price.
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9.6
Ran out of cars BUT really nice about it
Pros: While I did have to wait despite having a reservation for a car, the woman helping us was very friendly, willing to have the shuttle take us to get some food, and overall very nice about it
Cons: Despite having a reservation, myself and 4 other guests did not have cars available and had to wait 20-30 minutes.
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8.4
Pros: Got an upgrade due to shortage of available vehicles.
Cons: Vehicle was dirty and windshield wipers needed to be replaced.
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7.6
Pros: They were very quick to get us taken care of. The drop off went well. Loved that the shuttle was right there and ready to drop us off at the airport. Great service
Cons: I didn't like that the price I was given was not the same at the drop off. I had to tell the young lady over and over that they put a $100 deposit on my bill since I chose not to get the insurance. They also were charing me for being late. I actually called the Windsor Lock place and we agreed on 11:00 and the young man told me even 12 noon would be ok. Some how the young lady thought it was supposed to be 8:00 which would be crazy since my flight didn't leave until 2:30pm. She took care of all of it and I was satisfied. But this should not happen.
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6.0
Cons: The care was terrible. the shifter was a dial and I had constant issues
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2.0
Beware that they can cancel on you
Cons: I purchased on their site with no trouble. On the day of the reservation I was denied at the counter because I wanted to purchase the rental with the same debit card that I used for the transaction on their site. I was left in a foreign city with no transportation and spent several hundred dollars extra in order to get to my meeting(late).
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