10.0
Pros:Easy pick up and returnCons:Return location needed more parking.Reviewed 5 July 2020
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7.6
Pros:Nice staff. Nice car.Cons:Pick up and drop off needs to be updatedReviewed 1 Oct 2019
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10.0
Pros:Customer service for Pick up and drop off great! Professional and friendlyCons:Notice of grace period would be helpfulReviewed 7 July 2019
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7.6
Cons:They didn’t have any cars in the category I requested so they “upgraded” me to a midsize suv that was less efficient for my trip.Reviewed 8 May 2019
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5.6
Cons:The pick up representative was terrible and messed up my reservationReviewed 12 Feb 2019
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10.0
Travel with kidsPros:I rented a Minivan from Hertz through Kayak. The minivan had all the bells and whistles, to include touch screens for the kids and a full length sun roof. My wife and I enjoyed the heated and cooled seats, perfect for our lower backs on a long drive. The comfort of the van made traveling easy with kids.Reviewed 23 Sept 2018
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4.0
Cons:Poor customer serviceReviewed 28 Aug 2018
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3.6
Upset and DissappointedCons:I specifically rented a car large enough for 5 people and 3 suitcases. I was given a Yaris, a car that barely seats 4 people and only 2 small bags. When I complained to Herrz they refused to take any responsibility and stated that it was Kayaks fault. I am not happy.Reviewed 4 June 2018
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7.6
Good valuePros:You can walk to the counter from where you drop off the car. So that’s convenientCons:Took way too long to drop off...Reviewed 7 Apr 2018
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6.0
Cons:I could not figure out how to adjust side mirrorsReviewed 18 Feb 2018
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8.0
Quick and easy processPros:No issues with the experience. Our flight was early before they even opened so dropping keys off in the box was easy and I got a final receipt in my email the minute I landed.Cons:The price, although the best in Charlottesville I could find at the time, seemed a little high.Reviewed 13 Nov 2017
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8.0
Pros:Good car. Got good gas mileage and was easy to drive. Clear explanation of what to do. Courteous service.Reviewed 30 Oct 2017
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