Book Hertz car rentals at Rapid City Airport

Reviews

Recent reviews

Traveller rating

Excellent

26

Good

3

Okay

4

Mediocre

5

Poor

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car was cleancustomer service

pick up the carwrong location

car availablegreat experience

rented a carlocation was closed

friendly staffcar was dirty

pick up and drop

9.6

Pros:Kale, the RAP airport, was awesome!Reviewed 26 Jul. 2020

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10.0

Excellent servicePros:Ease of renting and friendly customer service. Very easy to drop off in Phoenix and free shuttle to terminal.Reviewed 20 Dec. 2016

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9.2

Pros:Short line even without standing in Gold line. Low mileage modern car as upgrade when compact sedan not available. Simple return process too.Cons:Chevy Malibu upgrade when compact sedan not available was acceptable (no other sedans available). Just not my preferred brand/model.Reviewed 23 Aug. 2020

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10.0

Pros:The staff was friendly and the pick up was quick and easy. When we got to the car we found they gave us an upgrade for no extra cost. Must have been what they had available at the time.Cons:Everything went smoothly. The price was higher than we would have preferred, but that was because we picked up in Rapid City and dropped off in Sioux Falls. The price was lower through Kayak than directly with Hertz. It couldn't have been easier though at both ends.Reviewed 7 Aug. 2020

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9.6

Pros:Great car great staffCons:NothingReviewed 2 Aug. 2020

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2.0

Pros:Quick check in and check out.Cons:I returned the car a day early but I was still charged for that day.Reviewed 23 Apr. 2021

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4.0

Pros:The ease of pick up.Cons:I rented a car two weeks ago to see my elderly mother in the hospital. A week later I had to return for her funeral as she passed away. The price of the rental was three times higher than it was when I rented from them the week before. The car was also dirty, and was definitely not cleaned to COVID standards. I had arrived late at night, so I did not have time to see the inside of the car until the next morning. I called the Hertz 1-800 number and they told me it was a Hertz Licensee Rental location and I would have to call the local number. I called and they told me the rates had gone up in the last week (almost 60%!?). Hertz also said they did not have a bereavement policy. On the call, I told the employee about the car being dirty and he said they would check into it. I never received a call back from Hertz. When I returned the car on April 17 two employees were behind the counter. They told me the same thing about the price increase, and when I told them about the interior of the car being dirty they both said "oh I know who that was". Evidently, there had been several complaints recently regarding the cleanliness of their cars, and all the complaints had been cleaned by the same employee. I continued my check out and left to catch my flight home. I would like to thank the two employees who checked me out as they both told me their condolences. They were also helpful in making notes in the computer regarding my complaint. I do realize there was nothing they could do, as neither was the owner.Reviewed 18 Apr. 2021

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10.0

Cons:All goodReviewed 7 Jun. 2021

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10.0

Pros:Very helpfulCons:Charges were extreme. Insurance offered at booking a misrepresentatiom.Reviewed 11 Jun. 2021

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2.0

Pros:nothingCons:everythingReviewed 7 Jul. 2021

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6.4

Pros:The car was clean, functional, and updated with the latest technologyCons:Hertz employees were exceptionally rude, from customer service on the telephone to the help desk. Their policy is outdated. I probably wouldn’t use hertz again if I had the option to chose a company to work withReviewed 7 Jun. 2019

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2.0

Pros:Car was fine.Cons:Terrible customer service in rapid city. Tried to pick up the car at 8am. The crew did not have a car reserved or ready by 9:00. Forced me to speed to Denver to catch a flight.Reviewed 22 Jul. 2017

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More

• 8.8 /10Enterprise Hire Cars at RAP
• 8.5 /10Alamo Hire Cars at RAP

• How much does it cost to hire a car from Hertz at Rapid City Airport?

  On average a hire car from Hertz at Rapid City Airport costs $161 per day.

• What is the most popular hire car from Hertz at Rapid City Airport?

  Intermediate (Ford Escape or similar) is the most frequently booked hire car type from Hertz at Rapid City Airport.

• Where can I find Hertz hire cars at Rapid City Airport?

  4550 Terminal Road is the closest Hertz hire car location to Rapid City Airport. The telephone number for this location is +1 605 393 0160.

• Does Hertz offer shuttle or airport pick-up services from Rapid City Airport (RAP)?

  Yes