Houston hotels in Greenway / Upper Kirby Area

Cons: Had some unclean smells about the place

Cons: the carpet was all wet near the AC and window area. we couldn't look out of the window and can't go near it because of all wet ness. bad smell in the room because of water getting soaked in the carpet. even after changing room the other one had same smell. elevator wasn't working. had to carry all our stuff plus kid in carseat through stairs. bathroom door was jammed. had to pull and push it very hard bathtub is too slippery.

Cons: The bed in Room 220 was old. The mattress was uneven, and it made sounds when you sat down. The carpet smelled musty.

Cons: Staff were not always helpful. Shower was broken

Cons: No hot water, horrible parking, dirty rooms, and awful customer service the next morning.

Cons: Typical for the south mold & mildew issues in our room. In AC vent & bathroom ceiling. We weren’t in the room long enough for this issue to ruin our trip.

Cons: Wifi is an extra cost

Cons: Smell of sewage throughout the facility...starting in the parking garage, into the lobby and worst in the hallways to the room. Baseboards in hallways were rotting/coming loose from walls. Dirty dishes from room service sitting outside a room down the hall the night we arrived, then still there when we were checking out the day at 11:15am.

Cons: The barista was rude to my party and other customers and verbalized she didn't want to be at work that day.

Cons: Noise from the highway kept me up. $18 for self-parking seems steep for Houston. Dining options at the hotel were mediocre.

Cons: No free breakfast and parking was $18 a night. No free wifi! Wifi was $13 a night.

Cons: We had booked a room with two queen beds which they did not have and instead gave us a king with rollaway bed. Not comfortable.

Cons: It was the first time we both stayed here. Out of all the places to stay in Houston we chose this place. What ruined our experience was that my new 2015 vehicle was vandalized in the self-parking garage. This ruined my whole experience and and impression of crown plaza. I reached out to a manager and she quickly pushed us to the valet staff. The manager was out of town so Eric just made me fill out an incident report. He stated the his manager Mr. Dillet would call me and till this day he still has not reached out to me. I had to call him consistently to get an answer. I've already spoken to him and I understand the outcome. It was just the way things were handled that makes never want to return to this place again.

Cons: I didn't like the 50 dollar deposit per room because I reserved three rooms so that was an extra hundred and fifty dollars taken out of my account

Cons: The hotel can use a renovation in the rooms.

Cons: The blanket is not soft at all

Cons: Elevators were extremely slow. Only 2 operating in peak hours. Smelled of unpleasant cleaning products.

Cons: This is my second stay at this hotel and I book it because it's fairly close to the Houston rodeo. You have to pay $9 for parking and I'm like you are really changing me for parking when I'm a guest at this hotel? No free continental breakfast really? Holiday Inn express has a great free breakfast. The sheets were seriously like 100 count plastic or something in case you wet the bed. The housekeeper entered my room 3 times starting at 7:30 to noon and we were trying to sleep. The front desk had gotten my reservations wrong and called my room at which time I explained to them we were staying 2 nights. Well I guess the front desk didnt believe me because they locked me out of my room. I had to go to the front desk and show them my reserverations. Terrible experience and quite frankly I dont think I'll be back.

Cons: Rooms were a bit stale. Carpet just okay. Not super fresh.

Cons: That the rooms smelled awful so we switched rooms and there it was. The same smell. It smelled like heavy carpet smell. Turns out they were smoking in the room before we arrived. We were later told to heck out find a different hotel and leave. The staff weren't helpful at all since there was a big group checking in she didn't care about us

Cons: Garage elevator broke and was out of order nearly two days during our stay.

Cons: Bathroom was dirty. Hair on the floor and tub and in the towels. Hotel bar closes at 11. Bed wasn’t too comfy.

Cons: tv only had 24 channels and half of them were sports and news channels. bathtub very small. towels very scratchy. hardware in kitchen and bathroom (faucets and handles) were loose. seemed outdated. i think it's maybe priced $20 too high per night.

Cons: it was the dirtiest most filthy repulsive place I have ever stayed in 60 years. I would never stay there again and may not stay at another esa again. HORRIBLE place and the smell was just as bad. never again