Car hire at Liberia Airport

Refused to honor my Visa collision insurance and forced me to overpay!

Pros: Car was fine, and I was able to drop it off at the airport before they opened.

Cons: I showed them the letter from Wells Fargo stating that my Visa covers collision damage "up to the entire value of the vehicle" but they refused to accept it because it did not show a dollar limit. Never had this problem before with any rental company in my last 15 Costa Rica rentals.

Cons: The surprise insurance add on, that was WAY BEYOND what was expected and not advertised in the on-line price. Also told there was no option, had to pay for it.

They were not there when we arrived.

Pros: Nothing

Cons: I called their international number to provide my flight information and was assured that someone's would be there to pick me up when I arrived even if my flight was delayed. I was left stranded at the airport with no car and had to rush make alternate araingements. Scary and unfrofessional treatment.

Kayak good - Allianz Travel Insurance Policy - Invalid

Pros: Kayak- is a good rental place, the only issue was the car on the picture (Toyota RAV 4) is the bigger modle than the one offered (Daihatsu Terios). I must admit, this is confusing, so upon arrival we had to upgrade. (5-people and luggage) For people who want to rent cars to travel Costa Rica!!!!!! Just rent the car and get the insurance locally. Original offer $97.72 (car) + Allianz insurance $117 = $216 Officiall end total = $745

Cons: Allianz Travel Insurance policy - One receives an offer for a travel insurance policy from a renown company, this is a scam. This insurance policy is not valid in Costa Rica. Third party insurances are not accepted in Costa Rica. I dont understand why this happens in 2017 and why Kayak does not mention this. Please find attached a copy of my mail to Allianz who have not responded so far and to file a claim as we all know becomes more and more difficutl to put people off to file claims. Dear Ladies and Gentlemen Upon arrival in Costa Rica I was deeply alarmed and shocked that this kind of scam still exists. This was a rather negative start to the awaited holiday. It gives the country a negative touch, although you are the ones that should know better and are responsible. The rental car which I booked is fine, but the Insurance which you sold me is not accepted. There is only one insurance accepted here and this is the Costa Rican one which is Government designated! The car rental companies do not accept 3'rd parties into which category you are. Please kindly clarify and state why you as a worldwide operating insurance company sell customers these insurance policies.I was required to buy a new insurance (local) otherwise they would not have given me the rental car. I have documents proving that third party insurances are not valid in Costa Rica. In the year 2017 issues like this should not occur to a renown company like yours. Kindly awaiting your response and the reimbursement of the insurance costs. Best regards

Blindsided by "Required Insurance Coverage"

Cons: When I made my online reservation for a vehicle in Liberia, Costa Rica I was quoted a rate of $112 USD. I also checked with my credit card company to verify that I was covered for insurance, liability and collision, when using my credit card as the payment form for the transaction. When checking in to pick up my vehicle at the Liberia Thrifty location I was told that the government of Costa Rica requires renters to purchase this insurance which more than tripled my rental price from the quoted $112 to $375!!! No where on the online reservation site was there any mention of the required insurance coverage or the outrageous cost of this coverage! Thrifty should make more of this ripoff!!!

Insurance Scam and damage scam--awful

Pros: Our vehicle was fine and available but had many scratches and a dented bumper.

Cons: We were forced to pay for full coverage insurance from thrifty at the counter by the agent. We had already purchased insurance thru Allianz when we booked online. This was refused. We had to pay an additional 45$ per day on top of our plan we already paid for. We refused and they wouldn't give us a car or lesser basic option. Since it was late at night with a child and we were offsite we felt very vulnerable with no great options. Our quote of 301$ became 698$ plus 90$ we already paid. When we returned the manage told us there was a basic package for 17$ per day. Also they blamed us for a dent in bumper which was another scam. We had photos to dispute. We were not charged since we had full coverage but if we hadn't they planned to hit us up for that too. Still waiting to hear back from management at Thrifty Liberia. Stay away and document any damage w photos when checking out. Always worth it.