Car Hire at Phuket City Airport

Didn't accept the insurance I purchased.

Pros: I purchased the added insurance from Kayak, so I didnt have to get it from Avis. Avis didnt understand what it was and made up buy it again from directly. Very disappointing experience. I did attempt to call the insurance provided directly, but there phone lines were busy. Waited for 20 mins then hung up.

Cons: Avis dropped us off at our resort, instead of back at the airport. It was only an extra 5min different, but we appropriated they willingness.

Horrible Cars

Cons: The Toyota Vios i was assigned was old (150K km), the front tyres were nearly bald, car was full of scratches, headlamps weren't even bright and filthy! Steering wheel was sticky and ... the list goes on. Shall stop before i lose my lunch. The thugs operating the garage obviously won't be interested to give you a replacement.

No acepté el seguro que compré.

Pros: Compré el seguro adicional de Kayak, así que no tuve que obtenerlo de Avis. Avis no entendía lo que era y lo compensaba comprarlo de nuevo directamente. Una experiencia muy decepcionante. Intenté llamar directamente al seguro proporcionado, pero había líneas de teléfono ocupadas. Esperó 20 minutos y luego colgó.

Cons: Avis nos dejó en nuestro complejo, en lugar de volver al aeropuerto. Fue sólo un 5min adicional diferente, pero nos apropiamos de su voluntad.